Home Hub 5 - Impossible To Open Ports

Greetings, I really hope someone will be able to help me out with this, and I will try and keep things relatively short.
I have just had my new HH5 sent out to me as a result of not being able to use my own third party router with BT TV. Even as the customer service agent was explaining the features of the HH5 I knew I was going to encounter countless issues with opening ports for online gaming with my PC (thats why I had purchased my Netgear router), however as mentioned, the BT TV side of things has left me with no choice but to get the HH5.
After setting up the HH5 with my BT Infinity everything works great, with just one setback, the port forwarding features do not actually open the ports even though I have created new rules within the HH5, as I still have moderate NAT when trying to play games online. I have tried every different method available to get the ports open but it simply is not happening.
I have spoken tech support and received the usual responses of "we do not help with port forwarding" and "you need a PC expert to help you with this".
So as a last resort I have signed up to the BT forum in the hopes of finding someone who may be able to help me get things setup with opening up the moderate NAT that just wil not go away. I know there are countless other threads with similar problems but from what I have seen none are related to the HH5.
Thanks in advance!

If you are not using the multicast channels, then your Netgear should work wit BT Vision, with a slight change.
Using BT Vision with other routers
If you are using multicast, then anothe router may be needed.
Known Routers to Work with Multicast/IGMP
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Home Hub 1.0 Ethernet port 2.

I have my PC linked to Ethernet port1. Im trying to plug my xbox into Ethernet port 2. But it doesnt work. I swaped the around and the xbox worked fine. Please Why doesn't Port2 work or how do i get it to connect??
thx.

There's an issue with port 2 on the early home hubs - it tends to go to sleep. Apparently PCs generate enough traffic to keep it awake, but other devices may not. That's why a BT Vision box should always be plugged into port 1.

Home Hub 5 (type A) Port Forwarding

Does any one know if port forwarding can be set up for ports 8080 & 8081 on the HH5 (type A). Each time I try all I get is this message,
Conflict, The game or application you've selected conflicts with an an application () you've already assigned to anoter device. Please remove the othe applicaion or select the same device.
Port forwarding worked for these ports on HH3 (type B).
Have read the notes BT give for port forwarding, do not seem to work for HH5 (type A), what should I try to do, go back to using modem & HH3 (type B) or request BT to change HH5 (type A) for a type B

this link may offer further help http://forumhelp.dyndns.info/networking/portforward.html
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Home Hub 3. Constant connectivity loss. Event log ...

Trying to get any kind of service out of my BT Infinity provision nowadays is like trying to arrange a tsunami in a desert.
Time after time after time after time, the Internet is working normally but then a page refuses to refresh and attempts to open another website result only in 'page not found' even though the Internet-connection icon is glowing steadily in the tray, and when I ask Windows to check on things, it reports that no problems have been found and the connection is working normally.
Except, of course, it isn't. I am not a technical expert and therefore haven't much of a clue where to start with this. My Vista OS runs with Panda Cloud AV and Malwarebytes PRO and Windows Firewall, all three of which have always played nicely. Prior to switching to BT Infinity, I had 'ordinary' BT broadband via a Netgear wireless router. The service was trouble-free.
This morning, I decided to delve into BT Home Hub Manager to re-set to factory default. That in itself took some doing because clicking on the Firefox bookmark got me nowhere at all: I had to sit here and wait for 10 minutes before the Hub page suddenly appeared as if out of nowhere.
I found in the event logs a seemingly unending chain of firewall related reports. Rather than read 'em all, I just hit re-set and whoa-hey, after a 5 or 6 minute wait, everything was fine and dandy again. . .
Until, 20 minutes later, it wasn't. Despite the re-set, Internet connectivity was shot to pieces. I'm on Amazon UK and click to open a new page in a new tab: Page Not Found. On the BBC News website, click on a link to open in a new tab: Page Not Found. Reload any of those exisdting, open pages and the reload circle just spins and spins until. . . Page Not Found.
Unfortunately, I can't make head nor tail of the log reports in the Firewall section, but typically they read:
IN: BLOCK [16] Remote administration
BLOCKED 1 more packet [because of Remote Administration]
IN: BLOCK [9] Packet invalid in connection
BLOCKED 4 more packets (because of Packet invalid in connection)
IN: BLOCK [9] Packet invalid in connection
BLOCKED 20 more packets (because of Packet invalid in connection)
BLOCKED 40 more packets (becuase of Packet invalid in connection)
And so it goes on. . . and on. It's not even clear to me if the Home Hub is doing the blocking anyway, but if it is, then I can't begin to figure out why websites like Amazon UK, BBC News, Speedtest and even Google Maps should be BLOCKED.
Help appreciated. . . always assuming, this post actually gets through -- I've no idea if this page has gone down or not, because though it's on-screen, that no longer means anything at all.

Thanks, Ray. Just managed to get back on here, there's been virtually no connectivity at all. One odd thing has been that the Home Hub Manager has opened OK. But it is no longer in agreement with the computer about whether or not connectivity exists. For example:
1) Click on disconnect in HH Manager, and it reports that the task has been achieved and the button changes to 'connect'.
But no disconnection has occurred. The Internet icon is still in the tray in its 'connected' state. And it's possible to go on the Net and briefly open up a website that isn't in the FF cache. But then everything fails again. Alternatively:
2) Click 'disconnect' in the tray control and the icon changes shows a bid red x. But the HH Manager doesn't agree. It continues to report that the computer is connected to the Internet.
I'm baffled and wearied. I'll have to relocate the Infinity set-up from downstairs to where this computer is; I'm assuming, I leave the modem in place (the new white flat thing the engineer brought when he installed Infinity)and just disconnect the black HH3 and brin g it upstairs and plug it into the PC?
Thanks for your help, much appreciated.

Can I connect a printer to home hub to print wirel...

Hi
My first post, hope someone can help. I've just signed up to BT for my broadband (I'm still with Orange until the change over goes through).
I can currently print from my wireless laptop (downstairs) to a printer (upstairs) that is plugged into the USB port on my Orange Livebox. Will I still be able to connect a printer to the new BT home hubs USB port & print wirelessly? (The printer doesn't have its own wireless capability & I doubt I'd be able to get hold of the required "optional parts" anymore as the printer is a few years old.)
Regards
Mick.

HI Mick,
I believe the home hub has a USB port - if not it iwll be ethernet. Someone with it will comment I am sure as I have the v2.0 and it does have a USB port

Optimal settings in BT Home Hub Page, which do you...

Hi,
I just wanted to know what different people find for optimal settings in there BT Home Hub page. Do you go for:-
A
1. 802.11 b/g/n (Recommended)
2. 802.11 n 40MHz
B
1. WPA & WPA 2 (Recommended)
2. WPA 2 Only
3. WPA Only
4. WEP (64/40 bits)
5. None
C
1. UPnP on or off
2. Extended UPnP Security on or off
D
1. DMZ Enable yes or no (What particular device you want all it sending too, Console, Desktop, Laptop, Sky, Iphone etc.., which one?.)
E
1. Firewall - Default/Block all/ Disabled
Which of these settings do you use for the best experience online with loading pages, speeds (Download/uploads), best experience for online gaming (pings etc..) and also for devices such as consoles, Wii U, 360, PS3, PS Vita, DS3 etc..
Please tell me, I would like to know who gets the best experience out of there settings.
Thanks,
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Hi all,
To stop online intruders from anywhere in the world gaining access to your Hub, Network (ie devices connected to your home network) a firewall monitions the outgoing and incoming data that flows through the home hub so it can block suspicious data packets that may cause harm to your network.
Disabling your Home Hub firewall can open up your network to external attack, so you need to take appropriate security measures to protect your network.
BT strongly recommends that the firewall is not left disabled as this makes your network very vulnerable to attack by hackers.
Hope that helps.
jac_95 | BT.com Help Site | BT Service Status
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Xbox 360: How To Open Your BT Home Hub Ports!

If you use a BT Home Hub and Xbox Live, you may need to open ports for a better connection, even if your NAT tests as Open. Some issues that this will fix:
Friends list Voice chat
Joining friends list games
Joining some games such as Call of Duty 3 (could not connect to all players error), or host in some games such as Gears of War.
I suggest backing up your router's settings after you make these changes if it works for you, and maybe before you start in case you mess something up!
1. First lets reset our BT Home Hub to its factory settings:Link
2. Go into your BT Home Hub and disable UPnP
Go to http://bthomehub.home
Click on Settings
Log in with your Hubs defult Admin password.
Click on Advanced Settings.
Click on Continue to advanced settings.
Click on Applications Sharing.
Click on UPnP.
Turn UPnP off and click apply.
UPnP
Universal Plug and Play. Great Idea. Not so good in the real world. In theory, you should disable UPnP if you set up forwarding rules. The purpose of UPnP is to automatically detect the ports that need to be opened, and open them for you. Unfortunately it doesn't always do it as efficiently as you could do it yourself. On the other hand sometimes a router with forwarding rules set up seems to connect better with UPnP enabled. Toggle both ways, remember to reboot the router after any changes you make. CONCLUSION ABOUT UPnP: Disable it before the first time you ever turn on your 360.
3. Lets make our Xbox IP address is static:
In your 360's dashboard, go to the "System" blade and select "Network Settings", and then click "Edit Settings". You're now in the "Basic Settings" screen.
Select the "IP settings" section. (later you'll also have to adjust the "DNS Settings" section right below it.). Change it from Automatic to Manual. You'll have to change all three things listed here:
IP Address
Subnet Mask
Gateway
Make the IP address about 20 numbers higher for the last three digits. For example, if your IP address is 192.168.0.101, you can use 192.168.0.121
What numbers do I use?
a) You can simpily write them down from the xboxes dashboard while you have it set to automatic.
b) You can get this info from your PC. Go to start>>Run>>cmd. Now in the DOS interface, type ipconfig. The DNS is the same number as your gateway.
When you entered all three items, click "done" and it will prompt you to do an Xbox Live test. You will fail it, but you have to test to continue (You can cancel the test before it ends).
Now hit done again and back out to the Basic Settings, and select the DNS settings section, right under the IP Settings section. Change from Automatic to Manual. You only need to enter the Primary DNS server, leave the Secondary DNS server the way it is (blank). For the DNS server, you're going to use whatever you used for the Gateway.
That's it. Now back out, do an xbox live test (otherwise it won't save) and you'll probably still get a moderate or strict NAT, or even Open. But even if it tests as open, that doesn't mean your ports are open. But it's a good sign.
4. Open Your Ports
Portforward.com is an excellent resource for this information. Select your BT Home Hub, next follow the tutorials to open the ports for Xbox live etc and the games you play!

glad you solved your problem
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Can't open ports on BT home hub 2

Hello I can't open these ports on my BT home hub 2
27000-27015 as UDP
27016-27030 as UDP
27014-27050 as TCP
4380-4380 as UDP

Please see this guide.
Port forwarding problems
If you are trying to forward them all to the same device, then you have overlapping ports and it will not work.
You are trying
27000-27015 as UDP
27016-27030 as UDP
27014-27050 as TCP
4380-4380 as UDP
Try instead
27000-27050 UDP
27000-27050 TCP
4380-4380 UDP
That includes the full range. It does not matter if you forward both TCP and UDP.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Cant Open Port 3659 on Home Hub! Please help!

Im having problems with playing Battlefield 3 online. After contacting EA they told me I needed to forward the following ports on my new BT Home Hub 3.0 Firmware Version: 4.7.5.1.83.8.94.1.11 (Type A):
TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
UDP: 3659, 14000-14016, 22990-23006, 25200-25300
All of them were applied fine apart from port 3659 where it gives the following error:
It says theres a conflict even if I try only applying this one rule. According to another forum 3659 is actually the most important as it relates to the 'EA Tunnel' so could explain the issues Im having?
If I use an online Port Scanner, some tell me that its blocked and the following one shows that its (TCP version) filtered to 'apple-sasl'. So it looks like maybe its been pre-reserved for Apple products and hence why it cant be forwarded to a more general rule?
Do BT block or throttle any ports? How can I fix this issue?
Thanks.

Use the IP address not the device name.
This page should help.
Port forwarding problems
There are some CCTV example on this page.
Help with setting up routers, repeaters, Smart TVs, printers, CCTV, NAS, VOIP
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub 4, opening ports

I am trying o set up my cameras to my I pad, but I need to open ports : 40085, 9001, 18004,
Tried asking bt, but I have to pay to speak with a technician, does anyone know how to help?

Hello,
You could try this LINK

BT Home Hub 3 + Back To My Mac / Port Forwarding

I've recently got BT Infinity and along with it a BT Home Hub 3 which doesn't seem to be playing nicely with Back to my Mac.
The setup on the Mac side of things is correct and I can see my remote computer but I just can't connect to them, or vice versa. The Back to My Mac preference is showing that the router needs configuring for better performance.
I've ensured UPnP is enabled and forwarded the following ports to the device:
TCP 5354
UDP 4500
UDP 5353
UDP 500
UDP/TCP 4488
Which I found listed in http://support.apple.com/kb/TS1629
After doing some checks on these ports using http://canyouseeme.org it would seem that only one of these ports is open, and even then it's occassional.
BT seem to state on http://bt.custhelp.com/app/answers/detail/a_id/12529/~/why-do-i-get-an-error-message-when-using-appl... that 'Back to My Mac' isn't compatible and this is due to a compatibility issue on Apple's part. Frustratingly this article doesn't indicate a date when this was posted. Never the less, I would presume this could only be UPnP related — i.e. the necessary ports won't open automatically. I'm unsure of what other compatibility issues there would be. If the ports are open it should work fine.
I've read numerous threads in many forums about the BT Home Hub 3 port forwarding not working correctly, is this still true? If so, surely the device should be deemed faulty or a firmware update should have been put in place by now to resolve this. I can't seem to find any recent articles regarding this.
Thanks in advance for any help!
Solved!
Go to Solution.

Hi ollie,
If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
Cheers
Dean
BTCare Community Mod
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Port Forwarding on Home Hub 5 not working

Hi,
Is anybody else having problems getting ports to forward on their Home Hub or Home Hub 5?
I am a new BT customer, less than a week infact and BT have been utterly hopeless in getting this resolved. All they do is send me instructions for port forwarding on a homehub which I do not need and tell me that i need to pay for their tech support to investigate it further which is freaking ridiculous considering port forwarding is an essential part of any router and this router is brand new, less than a week old. (Do BMW sell you a car and then refuse to take responsibility for a broken engine?)
My other option is buying an ADSL 802.11ac router for £150 which out of principle, i dont think i should have to do. One of the reasons i came to BT in the first place was because the homehub is supposed to be one of the best free provider supplied routers around.
Please only reply to this if you know what you are talking about or have experienced this same issue yourselves. I reiterate that I have not missed any configuration steps on my part and this is a case of the homehub simply not working as it is designed.
Scenario:
I like to have remote desktop access to my home computer from external networks. I do not use 3rd party software such as 'log me in' or 'team viewer', I like to use Microsoft Remote desktop and had been doing so for years with my Sky broadband until last week.
I have dynamic DNS running on my machine which updates my constantly changing external IP to the dns server so dont worry about that, thats all good.
I have correctly set up the forwarding of TCP 3389 to the static I.P of my home desktop on the homehub (and rebooted and or factory reset several times)
Result:
Nothing. The homehub displays as though it has forwarded the ports yet i am still unable to remote in from an external network. The port shows as closed when i run a port scanner.
The same goes for other ports I have tried to open. For example, my Xbox One.
BT are sending me out a replacement Hub to try but I fear that this will have the same result as i have seen a few other people post with the same issues.
If anybody has experienced and or resolved this, please let me know and i will be forever grateful
Thank you

When you do a major network revision always reset the TC to factory and start over.. it simply remembers too much of the last setup.
Plug WAN TC into the HH5 and run through the airport utility again. The TC must go into bridge mode. It then should work fine, but I recommend particularly with Mavericks you use strict naming.
Not apple names.. long, loose and loopy.
Names that are short, 2-10 characters is plenty but make an upper limit of 20.
No spaces..
Pure alphanumeric.. no apostrophe or any other odd character.

BT Home Hub Port Forwarding, Device Not Listed

Hi Guys,
It's quite a simple one really but it has me totally stumped. I've been trying to open a couple of ports recently, for games etc and I know how all this port forwarding stuff works, but recently I had hard drive issues and had to re-install windows etc, all the usual **bleep**. Since then though, when trying to forward a port in the hub manager (I have BT Home Hub 2), my device doesn't appear in the drop down list, neither the physical hexadecimal address nor the name I assigned to the machine! My Xbox, Iphone and my dads laptops are all on the list... just not the machine I'm using right now, even though its wired up by ethernet cable and I'm using the hub for the internet to get onto this website right now! -.-
Any help is appreciated!

Anonymoose wrote:
Hi Guys,
It's quite a simple one really but it has me totally stumped. I've been trying to open a couple of ports recently, for games etc and I know how all this port forwarding stuff works, but recently I had hard drive issues and had to re-install windows etc, all the usual **bleep**. Since then though, when trying to forward a port in the hub manager (I have BT Home Hub 2), my device doesn't appear in the drop down list, neither the physical hexadecimal address nor the name I assigned to the machine! My Xbox, Iphone and my dads laptops are all on the list... just not the machine I'm using right now, even though its wired up by ethernet cable and I'm using the hub for the internet to get onto this website right now! -.-
Any help is appreciated!
Hi Anonymoose and welcome
Try power cycling the hub (turn it off and on) with your device connected and see if it then appears on the list.
-+-No longer a forum member-+-

Port Forwarding not working on new Home Hub 4

Hi all,
I'm trying to get port forwarding going on a new Home Hub 4, specifically so I can access my Netgear Stora through its web interface on my LAN.
I've set the rules in port forwarding for the following ports:
Port 80 is HTTP Server
Port 443 is HTTPS Server
Port 21 is FTP Server
Port 22 is SSH Server
All these are now open and connect to Stora, which has an address supplied by DHCP.
However, when I check with various online port checkers, none of the ports are open and checking the trouble shooting logs of the BT Home Hub shows that the connection is being rejected. This is a sample of the message that is shown:
IN: ACCEPT [57] Connection closed (Port Forwarding: TCP 192.168.1.69:22 <-->86.141.184.236:22 [184.72.89.72:42894] CLOSED/TIME_WAIT ppp1 NAPT)
What can I do to make port forwarding work? I can't change the IP address of the Stora as I need to get into it via its web interface to do that.
I can navigate directly through Explorer to the files on the Netgear Stora NAS but not through the web interface.
Can anyone help?
Thanks.

i think by applying a static DNS i got it working, not 100% sure yet. edit: yep that worked, everyone can connect once again.
Message Edited by briantoxicity on 01-01-2008 04:59 PM

Port Forwarding for OS X Server VPN on BT Home Hub...

We have BT Infinity using a BT Home Hub 5 and I have recently installed OS X Server to create my own VPN. However, I cannot seem to get the hub to open the ports I desire using the port forwarding tool - I have tried everything I can think of including (and a combination of all these things in one way or another)...
Standard Port Forwarding
Disabling uPNP
Disabling Firewall
Enabling DMZ directly to the OS X Server
The ports I am trying to enable, but stay closed are:
500
1701
1723
5900
And I have selected the 'Any' protocol in desperation, but they still show up closed on an online port checker tool like canyouseeme.org
I create a custom application in the hub to cover these ports, and out of curiousity I added port '5900' (VNC Port) to the list, which curiously IS open when I check it, but the hub seems to refuse to open any of the other ports.
I am beginning to think there may be something up with the router... I've Googled and spent a few hours on failing to solve this simple problem... does anyone else have any ideas?
Solved!
Go to Solution.

Remember, the port discovery websites can only test TCP ports, not UDP. I use Microsoft PortQuery tool, from a remote connection like a 3G mobile data. This can test both TCP and UDP.
The main thing is that you have it working now Port forwarding seems to give people a lot of problems, when it should just work without any issues.
Common problems seem to be.
Having spaces in either device names or application names.
Failing to apply the settings on every step of the way.
Being on CG-NAT (IP address sharing)
Forgetting to open any firewall connections.
Relying on DHCP to allocate the IP address, instead of setting it on the device itself.
Plus others....
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 5 - Impossible To Open Ports

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