Home Hub 5 installation

First, my apologies if this has been answered previously. I did have a good look!
Basically, I'd like to know which socket on the back of the HH5 does Infinity plug into, please?
I've got the engineer coming on Tuesday to install Infinity and I've laid a Cat 6 cable between master socket and my computer room in order to save him the trouble.
My current HH3 has a red RJ45 socket marked Infinity so I ordered a Cat 6 cable with RJ45 plugs on each end.
However, now the HH5 has arrived, it would appear from the set up instructions that the connection is to a RJ11 socket, although there is still a red RJ45 socket marked WAN.
So, it appears I might have wasted my money on the Cat 6 cable in trying to help.
Can someone clarify the situation, please?

If you can obtain an "Openreach Modem" at a good price and you have mains power near your master socket you can use your Cat6 cable between it and your HH5 using the Red WAN socket.
Or, again if you have mains power near your Master socket, have the HH5 located there and use the CAT6 to feed a gigabit switch where you have all your IT equipment (gigabit green switches are are quite cheap now)
EDIT: Another thread on a similar topic
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Confusion-with-wiring-Cat5-Cat5e-Cat6/td-p/...

Similar Messages

LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Home Hub 3 - Impact of changing Hub IP Gateway Add...

Hi all,
After some help/reassurance here please!
I just had an Infinity installation along with a new Home Hub 3 type B
I noticed some problems using some applications run over a VPN to a company I am working for
One of their network techies told me this (excuse the English, it is a Swiss company):
In this case, there is a wrong configuration of the local router/dns server.
The returned IP 92.242.132.15 is an intenet address. The local physiical network has a configured DNS on 192.168.1.254, this address is reserved for special use on the Cisco security agent. The local router device must be reconfigured to not be a DNS or not use 192.168.1.254.
Looking at the Hub settings sure enough 192.168.1.254 is the Hub IP Gateway Address.
There are some instructions here on BT site on how to change the settings
But, if I follow these and change:
DHCP Server Enable from Yes to No
Hub IP Gateway Address from 192.168.1.254 to 192.168.1.253
DHCP Network Range End address from 192.168.1.253 to 192.168.1.252
Will this cause any problems?
Thanks in advance for your help
Solved!
Go to Solution.

OK... no one knows. Fair enough.
Thought I would answer myself in case it helps anyone using the search facility in the future.
I found that in fact you can reset the hub to a different preset range of IP addresses. 172.16.0.nn
This worked fine, and does NOT reboot the hub in case anyone is concerned about that.
Note you may need to renew the DHCP lease on the attached PCs... this is simply opening a command prompt:
type "ipconfig" (no ") if that shows an IP address in the old range then type
ipconfig /release - should now have zeros
ipconfig /renew - should now have an IP address in new range
One of the techies that did not answer this may say you do not need the "release" first. But I was not sure so did both.
This also fixed the contention with the VPN's Cisco Security Agent

Infinity home hub 2

Well it all went well with the installation, until he plugged the new bt homehub into the openreach modem that is. The broadband light would'nt turn a solid blue, it just stayed orange. Anyway he went to his van and put a home hub 2 with the red ethinet on it, and it works fine. Im now getting 38mb down and 8mb up, with im very happy with. But my main point is, is that when i ordered infinity, they took away my bt talk because they're not compatable with the new hub 3. So surely with this other hub i should be able to get it reconnected right?. I tried registering the old hub phone to the infinity hub and it registered fine. Anyone know about this. Thanks in advance

Hi Scratch910,
Thanks for posting. Sorry for the delay in getting back. Once the Infinity has been activated and the Talk switched off we can't reconnect the Talk service because it's not compatible with the Infinity service even though you're using the Hub 2.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Reading Area - Home Hub 5 - Performance and Phone ...

Hi Folks
Looking for some advice. Engineer installed Home Hub 5 on 29 Aug. Engineer assured me that once the systems sorted themselves out, my speed would go from 15MB on installation to around 25MB
Instead of which speed dropped to 8MB and the Phone stopped ringing on incoming calls. Called BT, sent an engineer who said it was the voltage thing at the exchange and he switched me to a different circuit. Phone started ringing. But still only 8 MB.
In addition, my wireless connections are fine, but my ethernet connection fails. At which point, it seems I have to shutdown the Desktop (Windows 7 ) , and then re-start the Home Hub, and then switch on the Desktop - and it, more often than not comes back. NIC drivers are up to date.
Today, phone rings continuously on an incoming call. Incredible interference on the line. Speed test shows...
8.04 MB from Exchange to House, 7.01 MB download.
Are these connected? Anyone else had trouble connecting to Ethernet. Any advice gratefully appreciated.
Regards
Solved!
Go to Solution.

Hi shirts
I believe it was a sub-contractor - white unmarked van.
Telephone
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
25.5
18
5.1
3.3
Available
FTTC Range B (Impacted)
20.5
10
4.4
1.3
Available
WBC ADSL 2+
Up to 1
1 to 5
Available
WBC ADSL 2+ Annex M
Up to 1
Up to 0.5
1 to 5
Available
ADSL Max
Up to 0.5
0.75 to 4
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Interestingly, the exchange to the home is now apparently happy - but I'm down to 6.9MB on BT Help app.
1. Product Name: HomeHub52.
Serial number: +076284+1414003738
3.Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 00:18:39
6. Data Rate: 2429 / 8782
7. Maximum Data Rate: 3054 / 9698
8. Noise Margin: 6.7 / 5.2
9. Line Attenuation: 0.0 / 27.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 10.9 MB / 135.8 MB
12. Broadband username: [email protected]
Two further things that might be relevant.
1) The BT engineer who visited to mend the phone took the adsl filter of the socket. Said there was a built-in filter.
2) I have a grey box on the outside of the house which the phone line comes into. It's probably 20 years old. There are wires coming out of that for extensions in the kitchen and a bedroom. So the externsions do not come out of the Master Socket - if that is what the sub-contractor installed.
Quiet line test makes exactly the same noise
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

Do Not Wish To Use BT's Home Hub 4 After Infinity ...

Hi
I am due to have BT Infinity 2 installed next Thursday 1st August and want to prepare as fully as I can in readiness for the visit.
Right now I am with Sky Unlimited Broadband getting 13.5 down and 0.7 up. I am promised at least 58 down and 17 up - we will see My Sky Router currently operates in "Modem only mode" and feeds my own router, a Netgear WNR3500 which serves my house well for both ethernet and wifi.
What I require from the Engineer's visit is for him to do whatever he has to with the "Master Socket", and swap the BT Modem for the Sky one and continue to utilise the WNR3500. i.e. I'd rather not use the Home Hub 4 router if at all possible. The Home Hub only has 1 gigabit ethernet outlet whereas my Netgear router has all 4 sockets enabled for gigabit lan. Indeed I have a further 4-port gigabit switch linked into the Netgear for other device useage.
So can a simple swap of the modems suffice?
Will the engineer need to tinker with the Netgear's settings - if so what will he need to do please?
I don't want the Netgear router's settings disturbed if it can be helped as they have been set up with many devices (ethernet and wifi) in mind and I seriously do not want to have to mess with them post Infinity 2.
Can anyone shed some light please on whether this will be possible (I believe it can) with some details as to the settings that need to be made to the Netgear router for it to operate alongside the Infinity 2 modem please.
Many thanks in anticipation of advice
roz

Hi all - thanks for your replies.
Yes I am fully aware that it is a 2-box installation and that the BT Engineer will fetch an Openreach modem with him this Thursday to swap with the Sky one.
I am just concerned that with 2 x media players, 1 TV, 2 Blu ray players, a PS3, 2 x servers, 3 x mobile phones as well as 2 x desktops, 1 x Sky box and 4 laptops in our household, all networked either by ethernet or wireless, that any tinkering with my existing router or network settings, could knock one or some of these devices out.
I agree that maybe it could be best for the engineer to install the HH4 in the first instance - indeed I would like to see if the wireless coverage is better than my Netgear Router's. To be fair to the HH4, the only thing making me want to stick with the Netgear is that the HH4, like most modems supplied by internet providers, is not fully equipped with 4 x Gigabit Ethernet ports. My Netgear provides Gigabit Ethernet to 3 separate rooms, all Cat-6 cabled and when Streaming High Definition - lets say a Blu ray image 3D with DTS HD Master Audio it is imperitive that I have Gigabit Lan ports. There is a debate as to whether T/100 ports will suffice - the maximum bandwidth I have noticed playing anything is around 85mbps, which in theory, should work with T/100 ports but I think I will feel easier with Gigabit ones.
It will be cool to try out the HH4 though as I have heard good things regarding it's wireless coverage. Our house is large and in one upstairs room wifi is "hit and miss" - if for example you get a connection that is good but it can easily disconnect - extremly frustrating when watching catchup TV! I have tried with a "Wireless Extender" but this cuts down the speed. That said with a possible 58mbps on tap with Infinity, the Extender's ovehead will still leave a sizable speed.
So in summary as long as the Engineer doesn't tinker with my PC's settings - but I believe BT state I must make my PC available (what for?) - then I am cool with the initial installation of the HH4.
Problem is I cannot make the visit this Thursday as I am working, so my daughter needs to be taught a few things so she can understand the Engineer and relay back to me. I have to tidy things up too lol! The floor of my study where everything will be, including the existing and new master socket, is a right mess so I will start tidying up later.
So finally please assure me that my network will not be affected in any way and when I disconnect the HH4 and substitute the Netgear Router, all I need to do is amend my router's Basic Settings to provide a Username/password login as mentioned above and to switch to "OTHER" (Internet Type), which will place the Netgear in a position to accept a PPPoE signal from the modem.
If I have missed anything please let me know.
Thanks again for taking the time and interest in reading this thread.
roz

Infinity Home Hub

Hi Next week all being well I have Infinity installed by an BT engineer. Can someone tell me please where the Open Reach Modem and the BT Home Hub will be placed. I would think that the Modem would be close to the entry into the property and the Home Hub close to the computer. The reason for asking is that I may go for BT Vision, and I would have to have a Ethernet link between the TV and Home Hub.
Ta,
Solved!
Go to Solution.

The modem will usually be placed where your master socket is. They should move the master socket or add a data extension kit if asked; but some installers are unwilling to do so.
You can run and ethernet cable of any reasonable length between the modem and HomeHub: the installer won't do it for you. Similarly for any ethernet you may want from HomeHub to TV.
Depending on how much time you have, it may be best to keep the HomeHub near the modem for the initial install, as long as you have some device (laptop?) you can conveniently use to verify the install. Then move the HomeHub at your convenience later. Moving the modem after install is more of an issue, and any extra wiring involved could reduce your speeds.

Replacement BT Home Hub

I placed a broadband order which was installed last week. As you would expect, as part of the ordering process BT sent a BT Home Hub 4 which was despatched to me but I wasn't in the country so the Post Office left a collection card. However, due to an extended period being away the item was returned from their delivery office to the sender. So I never received it. I have a tracking number confirming this.
A few days before the installation appointment I had still not received the BT Home Hub 4, so I phoed BT and asked them for the status. A replacement Home Hub 4 was shipped which I received.
However, I am now getting asked to return my non-working Home Hub 4 which is of course garbage. I never had one in the first place !
How can I get this sorted ? The call centre are next to useless.

georgemac wrote:
I have never heard anyone have a single positive thing to say about the support when connected to the Indian call centres.
UK call centres are much better at dealing with issues. Don't undertsand why BT are persevering with Indian call centres.
That could be because people usually only come onto a forum to complain about bad service and very rarely about good service. It is also the same when having a conversation with people, they will usually tell you when they have a problem with Customer Services in any walk of life but again very rarely when they have good service.

Changing Home Hub 2 to Home Hub 5

I am on BT's standard broadband, not infinity, which suits my needs fine.
I am currently using a home hub 2, which seems to work without problems, but have been given a home hub 5 by a friend.
Are there any benfits to changing to the newer hub?
Will it work with ordinary broadband or is a home hub 5 only suitable for infinity?
Would there be any installation problems?
Thanks
Solved!
Go to Solution.

I've just done this switch on an ADSL line. The HH5 works in exactly the same way as my HH2. I wanted the gigabit Ethernet ports so I could remove a switch from my system simplifying the system and saving power. The wireless range seems better than the HH2 and some connections work quicker with the 5GHz wireless. I don't have any wireless ac devices so cannot comment on that. My home server works happily and I've port forwarded the server to allow access when I'm away from home.
On my experience you shouldn't have any problems swapping. If anything does arise you can always put your HH2 back. I'm ready for fibre if and when it appears on my exchange.

Home Hub 3 - Canon MP495 Wireless Printing?

Hiya, my old fella had BT Infinity installed last Friday, and is due to have his router upgraded / exchanged next week.
From an internet point of view, all is working very well and we're all impressed with it
However, I bought him a Canon MP495 printer, so that he didn't have to have his MacBook Pro connected to a printer in order to print.
So, I just wondered if anyone can give me some guidance as to how I can connect the printer to either the Router or the Home Hub, so that I can print wirelessly from the laptop?
Am I able to connect the printer to the Router / Home Hub wirelessly? Or do I need to connect via an ethernet cable?
Any help / advice appreciated

Manchester wrote:
Hiya, my old fella had BT Infinity installed last Friday, and is due to have his router upgraded / exchanged next week.
From an internet point of view, all is working very well and we're all impressed with it
However, I bought him a Canon MP495 printer, so that he didn't have to have his MacBook Pro connected to a printer in order to print.
So, I just wondered if anyone can give me some guidance as to how I can connect the printer to either the Router or the Home Hub, so that I can print wirelessly from the laptop?
Am I able to connect the printer to the Router / Home Hub wirelessly? Or do I need to connect via an ethernet cable?
Any help / advice appreciated
Hi there,
What I would suggest you do, is use a USB cable to connect the printer to the Macbook, in order to install any drivers, software, etc.
When this is done, you can safely disable the USB lead from the printer/laptop and you should be able to join your wireless network, provided of course that you give the printer the correct WPA key (used to eastablish a "handshake" with your WLAN).
Here you go Here's a link, direct from the Canon website that details the procedure better than I could ever hope to explain it. Click me
Alternatively, if you want a little more control over the installation, Here's another link, showing how you can do it manually - In fact, I would prefer to use this method over the one listed above, personally.
On a side-note, I would also recommend that at some point, you download istumbler to check for other WLANs in your vicinity and if needed, move to a less crowded channel.
I hope this info helps.
**Edited to provide link and clean up errors**

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

BT Home Hub - Airport Express - Windows Vista : I can't get it to work!!

Hi, I am running Windows Vista, with the BT Home Hub connected via Ethernet. I want to wirelessly connect to my airport express to stream music to the hifi. But, my airport express client is NEVER found via wirless, but is via ethernet, which defies the point of having it.
Has anyone ever got this to work,and can let me know how?
Thanks!

Here's how to connect to you Airport Express via wireless from Vista I'm just pasting it in as I'm not going to re-type the whole thing, so pardon if it's slightly off-topic in spots. Though I guess it won't help you if you're having problems in iTunes as it's known to not work properly most of the time...I haven't ventured that far as I've read it's somewhat fruitless.
I was just playing with this in Vista Ultimate to hookup a printer we have installed on an Airport Express. Here's what I did to get it to work:
Just to make sure all went as smoothly as possible I ran the Airport utility installer as administrator (not sure if it was necessary but worked fine). I then ran the utility from the start menu and achieved the same results as you (no base stations show up) and even turned off Windows firewall completely to make sure it wasn't causing problems (it asked for permission to give access upon first run).
But to solve the problem I then used the "Other..." button located next to the "Re-scan" button and input the IP address and password of the Airport Express manually. This did the trick and I could connect to the Express and see the config screen. As this was already configured for our network I didn't really change anything but I don't see any problems with doing so and updating the settings from Vista once you are connected to the config screen.
(skip the rest of this if all you needed was to connect the Admin utility)
To install my particular printer (a Konica-Minolta laser) I had to connect it locally to my notebook first, let Vista find the updated drivers online (worked fine!!) and then had to add a new port in the printers properties screens by creating a new standard TCP/IP port and just using the IP of the Express. I then selected that as the printers port instead of the USB one, turned off bi-directional support (REQUIRED!!!!) and printed a test page. All worked great. Note I had to do this whole local hook-up then change ports stuff (and more if I remember correctly) for XP too.
Hope this helps. At least until they update the Admin utility (and iTunes please!!!!) to work within Vista.
Other OS MS Vista Ultimate

Delivering the Home Hub to alternate address

Hi, I'm trying to sign up to the "Unlimited Broadband and Calls with superfast BT Infinity broadband" package. I'm up to the Delivery section where it says "Your new BT Home Hub will be delivered 2 working days before your installation date shown above"
Ideally I'd like this to be delivered at work and I read here:
http://bt.custhelp.com/app/answers/detail/a_id/12401/kw/hub%20delivery/c/346,402,404
than an alternate delivery address could be specified. I can't seem to find this option anywhere however. Am I missing something?
Thanks
Christine

hi John, thank you for your answer.
I am aware that these are some of the options available but would still prefer to receive it at work as it would save a lot of time having it delivered to a place that I'll be at.
Since the page I linked to in the previous post did say that an alternate address could be specified, I'd still like to know if this is possible!
Edit: Nevermind, I found it, these options come after you've entered payment details. Thanks for trying anyway

HOME HUB 5 KEEPS LOSING CONNECTION

Upgraded to Infinity 2 a couple of weeks ago,had standard BT Broadband for a couple of years with no issues.The new home hub drops out and re-connects 3 or 4 times a day.Very inconvenient when i'm trying to watch films etc on Amazon Fire TV(which works via broadband).
Upgrading was supposed to be an improvemnt but doesn't seem that way at the moment,i've seen the posts about the firmware upgrade but it doesn't seem to have cured my issue.

ok
i followed the link and this is what i got
My Home Hub
My Services
Internet:
Connected
Disconnect
Broadband username:
[email protected]
BT Wi-fi Status:
Active
BT Access Control:
Disabled
Configure
My Home NetworkNetwork Device MAC Address IP Address
Devices currently connected to your BT Home Hub:
2.4 GHz Wireless:
android-2af35c5d8...
1c:66:aa:09:10:da
192.168.1.65
david-PC
70:1a:04:50:bd:e7
192.168.1.66
Unknown-60-02-b4-...
60:02:b4:21:26:e4
192.168.1.67
5 GHz Wireless:
android-61199002a...
a0:02:dc:97:eb:e6
192.168.1.64
Ethernet:
No devices detected
USB:
No devices detected
The BT Broadband service comes with a selection of supporting software applications and supplementary services.
These include BT Wi-fi to allow you to go online anywhere, security software to provide online protection and tools to diagnose and fix connection problems
Find out more and complete a Smart Setup installation for your current device.

Lack of loopback on Home Hub 3 is making me consid...

The lack of loopback on Home Hub 3 is making me considering quitting BT Infinity. Why? Because as a software developer this is a giant paint in the **bleep**!
Every application I develop from home has to use local IP addresses, which means it keeps adding development time to my projects as I cannot use hostnames and have to keep writing go-arounds. It's a giant PITA!
I mean, sure, if you didn't support some wacky new technology that only 1% of people used then that'd be understandable but BT Infinity is FAST internet and people who pay £40 a month for FAST internet usually aren't the clueless old people you think they are!
I don't even like BT I think you lot are a bunch of crooks, but I don't live in a cabled area in my new house so I'm stuck with you. Considering moving to a friends FTTC service even if I do have to pay £20 extra a month.
So BT, pull your finger out of your god **bleep** **bleep**, hire some decent developers and fix your **bleep** because I and thousands of other customers are wound up by this. You're doing nothing to inspire loyalty. Nothing.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
Its possible one of the forum members may be able to help you if its a general enquiry.
You do have the alternative of using your own router, there are plenty of cheap cable routers available.
If you only have one PC connected, then you can connect it directly to the modem, by setting up a PPPoE network connection type.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Regular disconnection from my Home Hub 2.0 on Infi...

For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?

From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible. The router needs to be able to support PPoE on a WAN port. The HH2 does not have a WAN port.
Other than that there are lots of threads on here re: unreliable wireless connections. Too many to list all the definitive suggestions. A search should help.
As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period. If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
Many on here have replaced or not even used the supplied router. As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK. There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well. With regards to router replacement this thread may be of interest.
http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
Dave

Home Hub 5 installation

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