Home hub connected but can't open web pages

Hi
Having a problem accessing any web pages. Has been like this for last 3 days. All the lights on the BT Home Hub are on and according to the task bar on my laptop it is connected and signal etc is all fine. When you open browser it tries to connect but never loads a page and eventually times out. Have phoned BT broadband help and they say there is nothing wrong with the line. Pretty certain it's not my laptop as my wife's has exactly the same problem and she uses a different browser and has different anti-virus software.
Any suggestions?
Thanks

I have also had exactly the same problem!
I've had the BT Broadband option 1 for at least 3 years now and not had any major problems (lucky me).  I decided to go for the new package (TV, Broadband (option 2), & calls package £18 per month - currently on offer) as I wanted to get Sky Sports through BTVision.  I'm not allowed Sky or cable TV where I live.  The activation date for Broadband option 2 was Monday 7th March and Monday 14th for BTVision.  This also included a new router i.e. HomeHub3.
On Sunday the 6th March my internet connection was fine i.e. could open web pages, get email etc (using a BT Voyager Router).  On Monday 7th I went on line and was unable to open web pages.  I thought it might be a minor problem i.e. back up in an hour.
On Tuesday the 8th March I still had the same problem (Voyger Router) but had also received my new router (BT Home Hub 3).  I decided to install the new hub thinking that would resolve the problem but it did not.  I then tried a wirless & cable (2 different cables) connection to my PC & XBox and still could get online even though I was "Connected".  I phoned the broadband help desk and was on the phone for at least an hour with no success.  The help desk agent said it could be a problem with my account and said he would ring me back on Wed at 8pm........guess what?  No phone call.  I then phoned up again (10pm) & went through all the usual tests.......again!  It still didn't work and I was told that it was probably a problem with my PC and they put me through to another department that should be able to help.  I was then asked what the problem was (no communication between department then!)  I had to go through the whole thing again and was then told that I would have to pay £10 a month (for at least 3 months) for them to do further checks.
Wednesday & Thursday evening I phoned the Broadband help line (same tests again - no notes on my previous calls!) and still no success. I didn't pay for the £10 month service (BT Home help) out of principle and do not know what to do next.

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