Home Hub Drops Out

Hello. Tech idiot here. I see others have had this issue and like others I've no idea why my HH4 worked well but my HH5 drops out.
Data posted below. Have had line tested via Rays suggestion to someone else. No problems. Line quite quiet.
Help me..........
1. Product Name: HomeHub5
2. Serial number: +076284+1448007987
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 03:46:42
6. Data Rate: 6116 / 24258
7. Maximum Data Rate: 6175 / 31018
8. Noise Margin: 6.1 / 6.3
9. Line Attenuation: 0.0 / 26.1
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 11.8 MB / 157.8 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-H23H
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-H23H
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 4c:09:d4:42:4f:ab
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

You can try fixing wireless problems by turning off Smart Wireless and splitting the 2.4 GHz and 5 GHz bands. To do this:
1. Go into your advanced settings on the HH5 and select the wireless tab.
2. Then select the 5GHz tab and select NO to "Sync with 2.4 GHz:".
3. Then choose a new SSID by adding "5" to the existing one, so you can tell the difference between 2.4GHz and 5GHz bands.
4. While you're there change "Channel selection:" from "Smart wireless" to the current channel.
5. Then press the "Apply" button.
6. Then choose the 2.4GHz tab and change "Channel selection:" from "Smart wireless" to the current channel on 2.4GHz.
7. Then press the "Apply" button again.
Now on your devices you can select which SSID (which band, 2.4GHz or 5GHz) to connect to.
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Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
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I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
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Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
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sw7 wrote:
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Please email me if you like.

Got to disappear for a while but as above, carry out the "quiet line" test.....
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

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Hello Roossx2,
Thanks for using Apple Support Communities.
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http://support.apple.com/kb/TS2972
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Data as requested
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:52:29
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 21.0 dB
Line attenuation (Down/Up)
21.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
21
Loss of Signal (Local)
6
Loss of Power (Local)
0
FEC Errors (Down/Up)
577 / 0
CRC Errors (Down/Up)
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Hi Dogandnophone,
I'm sorry that you're having problems with your BT home hub dropping out. Have you tried to manually change the wireless channel? Check out this link for help with this and let me know if it works.
Thanks
Neil
BTCare Community Mod
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Hi Dogandnophone,
I'm sorry that you're having problems with your BT home hub dropping out. Have you tried to manually change the wireless channel? Check out this link for help with this and let me know if it works.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub Drops Out

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