Home Hub Ethernet problem

I have the old white Homehub with software version 6.2.6.E
I have been having an intermittent problem which is now happening everyday.
My homehub is left on the whole time. During the day laptops can connect to it with wireless. When I come home in the evening and turn on my PC, which is connected to it by ethernet, the PC does not connect. It does not see the connection. If I turn off the Homehub and then turn it on again then, when the Homehub has settled down the PC does connect.
I think that the Homehub must be at fault. The call centre suggest that my Ethenet cable or my network chip are at fault. suppose that I can change the cable and see if it makes a difference but has anyone come across this problem before? What is the likely cause?

A few things to try:
When your wired PC fails to connect, open a command prompt and type
ipconfig
The IP address should be 192.168.1.xx
where xx is a number between 64 and 254
If you see
169.254.x.x
then this is a private address and eiether your computer (probably Vista or XP)
has failed to receive a DHCP address.
If you see network unreachable or 0.0.0.0
then this is also a network failure.
You should be able to simply unplug the ethernet cable, wait 10 secs
then reconnect or at a terminal
type ipconfig /renew
Do you shut down, hibernate or put the wired computer on standby?
Also what version windows are you using?
It could be a power management issue, that the ethernet card is in sleep
state and not properly initialized.
If its Vista (which is slow anyway) then it could be a number of issues
You can also try using the alternative ethernet port of the white home hub

Similar Messages

Preempting problems here- BT Home Hub-ethernet cable-Airport Extreme

OK- here is the story so far. Have a summerhouse needing broadband/telephone from the main house. It is 80 metres from the main house and so unable to use WiFi to connect to our BT Home Hub (white from 2006).
The problem we needed to overcome is the distance involved and so laid a telephone cable and an ethernet cable.
First of all the ethernet connection to the BT Home Hub:
It connects fine to the BT station and runs down the garden in its "communications pipe" with the telephone lineto connect the iMac to the internet.
BUT when we tried to reconnect the Netgear (so that the laptops could be used down at the summerhouse) which once worked fine with all the MacBooks etc to this set up it refused to work.
So I dusted off the Airport Extreme and wonder- can this be made to work as a wireless router at the end of an ethernet cable plugged into a BT Home Hub (white)?
Then- does anyone have a clue if there is a phone system in the UK which permits the transfer of calls and intercom usage between handsets where the distance is too great for handsets to communicate wirelessly? Ie use the telephone line? I have an iDect system (swish bit of kit) and can make the handsets communicate with each other as long as they are within range of each other, just not when one of them is down at the summerhouse. Anyone got a solution?

Thank you for that. I understand that if I don't do this the Airport Extreme will keep trying to take over the job, right?
As it happens I haven't got an Admin Utility in my Utilities folder. I have AirPort Disk Utility and an AirPort Utility. I am on Tiger?
OK- having checked the Airport out via the ethernet cable (and without) it is fine- it was once set up as our wireless router (in the chain after a BT Voyager or something like that, one which requires a wireless box if you wanted to use it like that). The computer could see it (and was even connected to it wirelessly at one point) but only one light was ever on on it (the centre one) with the other two flashing intermittently.
At the moment the AirPort has had to be turned off because the BT Hub was not assigning IPs and anyone who came to join the network for a new session (considering we are running 4 Mac laptops...).
What now?
:O

Home Hub Ethernet Connections

Have had the BT home hub 1 for years with 3 PCs connected via Ethernet & USB connections (wireless is useless as house is 170 yrs old with 15 inch thick walls that have defeated all wireless attempts). Now that I have vision there are not enough connections. An alternate provider is offering a similar speed unlimited service with a 4 Ethernet port hub and although it is far cheaper I've always had reasonable service from BT and don't really want to change (Mug?). Is there any way that a further connection can be made from the current hub or does this spell the end to an account I've had for many years?

Have tried the ethernet thru the mains and it is too slow! I have Cat6 ethernet from all four ports on the BT Hub Mk2 and each one terminates at NetGear Gigaswitches providing 4 further ethernet ports on each. Yes that is 16 ports! They are all in use and I find that shifting large Jpegs and large video files around are no problem. As well as the PC's, Printers, NAS drives etc., there is the BT Vision (Freeview), Humax PVR (Freesat), Blu-ray and Freesat TV to contend with. NetGear Gigaswitches (GS605) are very cheap from Amazon at the moment and do not require any setup whatsoever.... having struggled to get Ethernet over the mains and wireless thru floor and walls, I know which 100% dependable route I prefer
OLD MAN ( Three Score + Ten and still going)

Home Hub Wireless Problems

Hi,
I am on BT infinity and have Home Hub 3 (I think) with software version running is 4.7.5.1.83.8.94.1.11 (Type A).
Normally I get very good wireless connection / speed, however there seems to issue with the automatic (smart wireless). It seems to switch to channel 6 then after sometime links drops and I get very slow or no Internet connection. When the link drops I get message on the laptop that there is limited wireless connectivity.
I have to log in to Hub with Ethernet cable to change to different channel manually. I have no issue finding the good working channel manually, but hub keep switching back to automatic (smart wireless) and prefers channel 6, which after some time start to play up.
Does anyone have any suggestion / solution to this annoying issue.
Thank You
Solved!
Go to Solution.

The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
There is some extra help with wireless on this link.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 problems

Had infinity since June 2010, recently moved home (from one infinity exchange to another infinity exchange) and as part of the move the infinity install was done at my new property and bt provided a new Home Hub3.
Connecting via a ethernet cable works fine. But trying to connect wirelessly is another issue. Three mobile phones (2xAndroid and 1x Blackberry all b/g/n) work fine. My HP laptop (4 years old HP drivers nx7410 b/g) connects but the signal drops out repeatedly and is v'slow, the other laptop which is newer (Samsung n710 intel wireless driver and utility b/g/n) won't connect at all, either via WSP or by manually setting up the connection with the PSK.
I swapped the homehub3 for my old infinity homehub2 and everything connects in an instant. Is there something I should do for the Home Hub 3, I've tried enabling and disabling WSP but no joy.
Any clues?

Hi All
I joined BTI about 6 weeks ago and have been having problems with iPad and iPhone speed since the change. I have a whole host of computers in the house so I knew it was something specific to iDevices. After much digging it looks like the issue maybe to do with QoS (Quality of Service) it's a protocol that's meant to ensure good service thing is BT HH3 sets it automatically and you don't get the option to switch it off iDevices don't seem to like QoS so I started messing with the HH3 settings.
Before my changes ipad was getting somewhere between 0.58mbps and 1.5mbps instead of the 38mbps seen from my 'doze 7 PC and MacBook Air. So I set the Channel manually by going in to advanced setting then back to wireless, you'll need to check what signals are in your area so you don't choose an over used channel. I used inSSIDer for this. To be honest that didn't make any difference to the iPad's so I started looking at the other settings.
I changed the wireless interface type from 802.11 b/g/n to 802.11 b/g and reset the HH3, that seems to have done the trick as the iDevices are now showing 20+mbps consistently. I haven't got any 'n' devices but honestly 'n' is only any good for transmitting information between your local WLAN computers anyway as the higher bandwidth of 'n' would be wasted on the WAN link which has a max of 40mbps which 'g' already exceeds at 54mbps (OK I know it probably averages out a lot lower in real terms).
So if you're having speed problems you might want to try this, nothing stopping you flipping the setting back if it doesn't work or if it introduces other problems.
Good luck.
Jay9K

BT Home Hub Manager problems.

Hello BT,
I am currently having problems connecting to the BT Home Hub Manager.
I have tried the following:
api.home
192.168.1.254
http://bthomehub.home/
These all end up with the connection timing out because it's taking too long to respond. All other websites are working fine and well for me. I've also tried this on Mozilla Firefox, Internet Explorer and Safari web browsers.
Also, I have asked a few other people in my area I know who are with BT and they are not getting the same problem as me.
Kind regards,
Ryan.
Solved!
Go to Solution.

The HH internals sometimes get in a tangle, and if you happen to have made any changes to the various settings, that can sometimes compound matters.
Try doing a Factory Re-set (paperclip into small hole at side of hub) and see if that resolves matters. Doing a re-set will remove any settings that you may have applied, so be prepared to make the settings again if necessary. The re-set also restores the default wireless settings which are displayed on a label on the back.
If that does not solve it, you may need to ask for a replacement HH.

Home hub causing problems with phone line

I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions

have you tried connecting the hub and a phone to the test socket using a filter
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BT Home Hub - Wireless Problems

I have been having a problem with some but not all wireless connections on my home hub. Normal browsing, email with iPads , iPhones and laptop etc are fine. However I have 2 printers that I connect using wi-fi and an apple time capsule and the sky box seem to be loosing wireless connections about once every day, the only remedy is to shut down the home hub and reboot, then all is fine for a day or so. I have had the home hub for over 6 months and this has only just started happening in the past few weeks,
Hope someone can help.

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub phone problem

I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub 5 Problem

I have just moved over to BT Infinity and should have been switched over yesterday. However, BT now tell me there is a problem with the Home Hub 5 that they are 'trying to resolve as quickly as possible'. Does anyone know how long this has been an issue and how long it will take to resolve - a rough timescale would be nice!

See https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
The solution at the moment is to follow the advice posted by BT on this post.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub wireless problem

I have a problem with my bt home hub v2, the wireless connection does not give out a dhcp address. I have recently moved across from virgin where I had no problems with the wireless so I know my pc is ok.
Has anyone had this and knows of a way to resolve it?
I have defaulted the HH a couple of times and tried changing wireless channels but all to no avail.

was just trying to think of anything, my xbox and pc were on fixed ips so had to change them with new kit since different ip range.
the new router seems to operate alot better than my belkin, UPnP for example worked when i used it on software where as belkin it didnt.

HOME HUB 2 PROBLEM

Hello All.New poster here.Am suffering HH2 wireless problems which seem to be common knowledge on these forums.My question is because ihave BTV and am considering you view do i need to replace the hub with another BT one ie HH3 or can purchase my own other brand if so any reccomendations would be appreciated.Thank you
Solved!
Go to Solution.

The home hub 2 does have issues, especially if its a few years old.
Reported problems with the Home Hub 2.0
You can use your own router if you wish.
There is a small list here.
Replacements for BT home hub 3
This one is quite popular.
Using the TP-Link TD-W8960N instead of the BT home hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub Password Problem

I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
Anyone have any ideas what the problem is and what I can do about it?

overlorduk wrote:
I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
Anyone have any ideas what the problem is and what I can do about it?
Hi. Welcome to the forums.
Probably the best site to look at with regard all things hub is :-
http://www.jarviser.co.uk/jarviser/homehubindex.html
See if anything there can help
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Anyone else have time capsule and BT home hub 3 problems

I have a a home home hub 3 with Bt infinity. I have a time capsule connected to it by ethernet. both are creating wireless networks but whenever the time capsule is on I can not connect to the HH wireless network. Any suggestions?

Setup the TC wireless to manual settings so you can reinforce the HH3 and not compete with it.
So
1. The TC should be in bridge. Leave the HH to do routing duties.
2. Go to the TC wireless setup page.
Change the wireless name to match the HH3.
Change the security of the TC to match the HH3 or change the HH3 to match the TC.. only WPA2 AES = WPA2 Personal should be used.
Change to the same passkey.
3. The only difference you need between the two boxes is wireless channel. I recommend you set this manually.
In the TC use 11 or 13 in UK is also fine for 2.4ghz. Use 6 or 1 in the HH. And make sure it is set for 20mhz bandwidth not 40mhz. I do not have a HH to look at but all wireless in the presence of another WAP should automatically drop back to 20mhz.. but some device allow an override.. do not use or force 40mhz wireless.. it will cause issues.
Depending on the utility you use you may also have to set a channel for 5ghz in the TC.. use one of the lower channels for example 36-40.
4. You can also change the name of the 5ghz channel to force devices to use it.. if you are close by the 5ghz in the TC offers much higher speeds.
Does it make sense? I can give screenshots but I am running Snow Leopard on this computer and it is different in v6 utility on Lion or ML.
If you do use Lion you can install the v5 utility easily..
http://support.apple.com/kb/DL1482
For some manual setups it is much easier to use.

BT Home Hub Ethernet

I have a desktop PC connected to the hub wired through a standard 10/100 Ethernet connection.
My printer (HP CM1312NFI) is also connected but is an 10/100/1000 Ethernet connection.
For some reason, it can take upwards of 5 minutes for any print jobs to go through to the printer.
And the Home Hub shows (at times) on the Home Network Screen that neither device is connected despite the fact I may be on the internet at the time!
Any ideas?

sanduk1 wrote:
Hi Banz,
Upshot, can't test your theory and would need Powerline adaptors to transmit data anyway. I still don't get why, when I plug that ethernet cable into the hub, it downs my internet connection.
Thanks again, helpppp!
all the best
steveanddoreen
Possibly poor RF isolation on the Plug Adaptor(s) have you tried switching them round, one of them may have better isolation when near the Homehub than the other one?
Also try to keep all your signal wires away from the Power Wires including making sure that the Homehub power supply is not to close to the Homehub itself.
Once rf type frequencies are fed through the mains supply, isolation becomes a key factor; for both radio waves & direct connections. (tending to degrade broadband performance etc)
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Home Hub Ethernet problem

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