Home Hub - HELP!!

I have a hub with a phone, the hub is working fine but the phone isn't!  It is completely dead although the phone line is apparently working, people saying they are phoning me and it just rings and rings.  Do I have to get another hub phone or do I need a completely new home hub system?? Please help.  No joy when I phoned BT by the way - everything costs :-(((

Do you use Broadband Talk? Is the phone light lit up on the home hub, and which version of the home hub do you have?
See
Which version of the BT Home Hub do I have?
This link may help as well http://bt.custhelp.com/app/answers/detail/a_id/7718
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Help.....BT Home Hub question

    Hello, I am a new member and hope someone may be able to help me.
    I have a BT Home Hub 2 but unfortunately the wireless signal is not making it around the whole house, and this is even with a wireless extender fitted in another part of the house.
    My question is, as I have 2 old routers, a netgear DG 834 and also a Speedtouch 330 (USB modem) is it possible to hook up two routers/adsl modems to a single BT line in order to get signals in different parts of the house. If this is possible, I would plug my wifi extender by hardwire into the second router and hopefully sort the problems I am suffering with. I am not very techie, but know a little.
    Many thanks
    Peter 

    http://www.jarviser.co.uk/jarviser/homehubindex.html
    Use your spare BT Version 1 Home Hub as a wireless repeater!
    http://www.jarviser.co.uk/jarviser/repeaterhubs.html
    Use your spare BT Home Hub as a wired ethernet switch and WAP!
    http://www.jarviser.co.uk/jarviser/repeaterhubswired.html
    Use your spare home hub as a wireless dongle!
    http://www.jarviser.co.uk/jarviser/hubasdongle.html

  • HELP! BT Home Hub won't stay connected

    Hi, was wondering if anyone here could possibly help, please, particularly with interpretation of ADSL Line stats/errors?
    Trying to cut a v.v. long story short, been using BT Broadband with original BT Home Hub (1.0/1.5?) for approx. 6-7 years with recent average speed of just over 6Mb. No problems at all, apart from v. occasional connection drops, and minor, brief drops in speed.
    As of middle of May frequent connection drops. Numerous contacts with BT, connected Home Hub to Master socket, new ADSL filters, new BT Home Hub (2.0A), etc. TWO visits from engineers, first fixed a “very minor” fault on line caused by “old connection” in junction box outside neighbours house, but told line now fine, which 2nd engineer confirmed when he came to install new HH version 3 last Wednesday. But since this problem started (back in middle of May) have hardly ever gone more than about 10 – 15 hours without a loss of connection (nearly got to 72 hours ONCE!).
    At times there can be 3 or 4 dropouts in 20 – 30 minutes, other times just a single dropout. When it is connected speed is never really an issue, still on average just over 6Mb. Doesn’t seem to be any particular times of day, although obviously we tend to notice more during late afternoon/evenings when more of us are connected.
    Ran out of patience ages ago, now running out of ideas, but if anyone has got any, would be much appreciated, especially an interpretation of ASDL stats and errors.  Here are the current stats, (NB Currently connected to Master (only) socket via new face-plate with built-in filter installed by 1st engineer).
    Download  Speed
    6.91 Mbps
    0 Mbps
    7.15 Mbps Max Achievable Speed
     Download speedachieved during the test was - 6.91 Mbps  For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.  Additional Information:  Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)  IP Profile for your line is - 7.15 Mbps
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 10:16:24
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    16.5 dB / 26.0 dB
    Line attenuation (Down/Up):
    13.4 dB / 8.5 dB
    Output power (Down/Up):
    20.0 dBm / 12.2 dBm
    FEC Events (Down/Up):
    491 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    38 / 3
    Sorry about length of this first post, but wanted to try and include all relevant information. Any advice would be greatly appreciated. Thanks.
    NickrH.
    Solved!
    Go to Solution.

    Hi John,
    Is this want you want?
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    2 days, 09:09:11
    Downstream:
    7.938 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    16.4 dB / 26.0 dB
    Line attenuation (Down/Up):
    13.4 dB / 8.5 dB
    Output power (Down/Up):
    20.0 dBm / 12.2 dBm
    FEC Events (Down/Up):
    1935 / 0
    CRC Events (Down/Up):
    3 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    8 / 0
    Error Seconds (Local/Remote):
    41 / 3
    Is the Noise margin too high?
    Thanks,
    NickrH

  • Help is my home hub faulty

    Help please, my local exchange upgraded broadband on 6th aug, I got great download speeds for about a week then I noticed when I used phone  the broadband would drop then come back on then drop again when the call finished. Called India to report problem, usual stuff like change filters which I did but no change engineer was sent and checked line said fault was at exchange, was later told all was ok was still getting dropped broadband so I again went through process of changing filters (I have about 6 different ones) and tried different sockets as well as the main one, suddenly all seemed ok but my download speed dropped to below 1.5mb, openreach engineer called and did his checks on line and said I have a good connection and he got my profile reset, great I thought, no chance speed still 1.5 at best even though my sync speed was over 13.000, India have again reset my profile but still poor download speed.
    could my home hub be at fault?
    Test Results
    Test1 comprises of Best Effort Test: -provides background information.
    Download Speed
    1545 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 1545 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :13723 Kbps(DOWN-STREAM), 1016 Kbps(UP-STREAM)
     IP Profile for your line is - 1750 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 8.99:22.29:68.72 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    If you wish to discuss these results please contact your ISP.
    If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
    Your test has completed please close this window to exit the performance tester.
    ADSL line status Connection information
    Line state
    Connected
    Connection time
    0 days, 6:37:59
    Downstream
    13,723 Kbps
    Upstream
    1,016 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    2.4 dB / 7.3 dB
    Line attenuation (Down/Up)
    33.0 dB / 17.7 dB
    Output power (Down/Up)
    0.0 dBm / 11.9 dBm
    Loss of Framing (Local)
    88
    Loss of Signal (Local)
    12
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    5575 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    3
    Sorry for been so long winded in explaining
    thanks

    Hi,
    I found this happened at me friends house where the extention was wired up incorrectly.  Also, she had a double plug on the main phone sockect, one for phone and other had filter plugged in for home hub!
    Once we fixed the extention by ripping it out and plugging the filter in first at the main socket all was resolved.
    We also found that if you have a filter at the main socket and extention plugged into that and another filter added at end of that extention would cause issues!
    CG
    CG Over An Out

  • Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out".  Can anyone help me?

    Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out".  Can anyone help me?
    G

    Go into your router's page and disable password protection and try connecting again.

  • Help! asap please, BTwifi home hub/problem with bt...

    Hello
    I have bt home hub and btwifi and I also have a tescomobile mobile phone, which, when I am at home, I would normally use the internet on my phone using my btwifi home hub, as this saves me using my 500mb data allowance.
    Since installing this app, I have had a lot of problems.
    I cannot connect to my btwifi hub through my phone, and although I am only a week into my tescomobile monthly data allowance I have already used half of it.
    I since uninstalled the btwifi app but am still getting problems connecting to the internet via my own home wifi.
    I have turned my wifi on, on my phone, but it says H+ at the top of my phone.
    On the list of wifi it stil says btwifi with fon.
    I phoned bt customer services on 0844 38100010, and the gentleman talked me through installing an app called supremocontrol, and he ran a scan on my computer and said that for the last two weeks, I have had hackers in my computer and I could lose my computer.
    He said the hackers have been in for the last two weeks, well, I installed the btwifi app about ten days ago, so that kinda matches.
    He tried to get me to install security software at £49.00 but I am on a low income and cannot afford to do this right now or for the forseable future.
    What help would I like here?
    I would like to know how to connect to my home wifi on my mobile again.
    I would also like to know the situation regarding hackers and how to keep my computer safe.
    I am currently using microsoft security
    I am a bit of a dummy regarding all this technical stuff so no jargon please if you can.
    Much appreciated

    licquorice wrote:
    Ectophile wrote:
    Where did you get that 0844 phone number from?  It doesn't look like any of BT's normal ones.  That said, BT uses many different numbers, so i could be off on completely the wrong track.
    It looks like some outfit offering contact numbers for different organisations, presumably it just forwards the calls to an 0800 number whilst you pay them for the privilege.
    Edit: The OP has transcribed the number incorrectly and added an extra 0 in the middle.
    It does look a bit dodgy.
    "Contact Telephone Numbers.com is not associated in any way with any company listed on this website. For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page. Bill payers must be 18 years and over and have the bill payers permission before making the call. Please read and agree to these terms before using our service. Thank you "
    I won't put their URL in this post in case someone sees it and thinks it's a proper link to BT.

  • Cant Open Port 3659 on Home Hub! Please help!

    Im having problems with playing Battlefield 3 online. After contacting EA they told me I needed to forward the following ports on my new BT Home Hub 3.0 Firmware Version: 4.7.5.1.83.8.94.1.11 (Type A):
    TCP: 80, 443, 9988, 20000-20100, 22990, 17502, 42127
    UDP: 3659, 14000-14016, 22990-23006, 25200-25300
    All of them were applied fine apart from port 3659 where it gives the following error:
    It says theres a conflict even if I try only applying this one rule. According to another forum 3659 is actually the most important as it relates to the 'EA Tunnel' so could explain the issues Im having?
    If I use an online Port Scanner, some tell me that its blocked and the following one shows that its (TCP version) filtered to 'apple-sasl'. So it looks like maybe its been pre-reserved for Apple products and hence why it cant be forwarded to a more general rule?
    Do BT block or throttle any ports? How can I fix this issue?
    Thanks.

    Use the IP address not the device name.
    This page should help.
    Port forwarding problems
    There are some CCTV example on this page.
    Help with setting up routers, repeaters, Smart TVs, printers, CCTV, NAS, VOIP
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Help re: lost Home Hub

    I was living in student accomodation untill the turn of the year, where a family incident lead to me moving home.
    We signed the 18 month contract for phone and broadband, and since the last of my then housemates have moved out, I tried to get hold of the homehub from the residence. However, the landlord has either taken it or thrown it out before new tennants moved in because it isn't there anymore. How would I go about getting a replacement hub, and roughly how much would this set me back??
    Many thanks

    If you want/need a Homehub, then ICBW but I think (apart from eBay etc) you can only get them from the BT shop.
    http://www.shop.bt.com/products/bt-home-hub-2-0-56B4.html
    If you don't particularly need a Homehub, something like this...
    http://www.amazon.co.uk/Netgear-DG834G-54Mbps-Wireless-Firewall/dp/B0000TZ8Z8/ref=sr_1_1?ie=UTF8&s=e...
    ...would serve you just as well.

  • HOME HUB - EVENT LOG - Help with translation pleas...

    Have just found the event log on the Home Hub and am trying to uderstand what it is telling me. For today, there are many similar entries such as copied below;
    VOIP: [2.0A] [XXXXXXXX] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
    VOIP: [2.0A] XXXXXXXXX] [] 501 Not Implemented - SIP message sent
    VOIP: [2.0A] [kas] [-] REGISTER - SIP message received
    Could someone please give me some idea what these entries relate to?
    Thanks
    EDIT; On reflection, I think the following are better examples of my concern that someone may be hacking into our hub / broadband or does the ' not implemented ' comment mean that the security has kicked in and rejected the attempt?
    VOIP: [2.0A] [john] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [john] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [daniel] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [daniel] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [Amanda] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [Amanda] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [andrew] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [andrew] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [jennifer] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [jennifer] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [newuser] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [newuser] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [computer] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [computer] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [calvin] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [calvin] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [charles] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [charles] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [paul] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [paul] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [dave] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [dave] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [steve] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [steve] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [tsinternetusers] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [tsinternetusers] [-] REGISTER - SIP message received
    13:31:32  16 Aug
    VOIP: [2.0A] [tsinternetuser] [] 501 Not Implemented - SIP message sent
    13:31:32  16 Aug
    VOIP: [2.0A] [tsinternetuser] [-] REGISTER - SIP message received

    edit the post as you're showing your VOIP number (If your BBT number starts 01).
    AFAIK it's something to do the hub phone set up BUT I'm not too sure.
    DECT 1 to 5 (5 handsets can be registered)
    -+-No longer a forum member-+-

  • HT201320 Hi, I recently upgraded my bt home hub to a 4 and although I can get Internet I cannot receive my mail. The message 'cannot get mail' comes up. Any help please.

    Having just changed my BT home hub to a 4 series from a 3 I cannot get my mail. I am with Yahoo and get a message saying 'cannot get mail'. My Internet is ok and my user name and password have not changed. Any suggestions please.

    Hello Betty,
    Thank you for the details of the issue you are experiencing with your Yahoo! email account on your iPad.  I recommend the following article to troubleshoot this issue:
    iOS: Unable to send or receive email
    http://support.apple.com/kb/ts3899
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • BT home hub and broadband issues please help!!

    This **** thing is driving me crazy.
    To get broadband in my house we have to go with BT so signed up about a week and a half ago and got sent a home hub 3.
    the thing connected up ok but the flaming internet connection drops out every 5 to 10 mins and its **bleep** annoying.
    anyway a couple of days into the contract and the first home hub packs up, phone bt and am on with their broadband technician who i can barely understand for 30 minutes when he decides that the home hub is broke so he send out a new one a few days later......
    connect that one up and its exactly the same dropping internet connection all the time and with a day and a half that home hub packed up too!!!!!!!!!!!!!
    so i spent another 30 mins on the phone to bt again, no sorry nothing, send me another home hub so thats the third one in under 2 weeks and ive only had it connected for an hour or so and its dropping internet connection about every 5 mins.
    effing rubbish
    anything i can do ??? cant put up with this for 12 months!!!

    this is my event log for today.......
    10:24:41, 25 Jan.
    (63935.400000) Admin login successful by 192.168.1.64 on HTTP
    10:24:02, 25 Jan.
    (63895.970000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
    10:24:02, 25 Jan.
    (63895.970000) Lease requested
    10:24:02, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:24:01, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:23:45, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
    10:22:38, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:22:29, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 54 Mbps
    10:22:29, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:22:20, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
    10:22:16, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:21:42, 25 Jan.
    (63756.560000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
    10:21:42, 25 Jan.
    (63756.560000) Lease requested
    10:21:42, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:21:41, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:21:10, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:19:55, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:19:39, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:19:07, 25 Jan.
    (63601.010000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
    10:19:07, 25 Jan.
    (63601.000000) Lease requested
    10:19:07, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:19:06, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:18:50, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:18:46, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:18:42, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
    10:18:37, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:18:08, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 12 Mbps
    10:17:04, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:16:58, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
    10:16:55, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:16:45, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 36 Mbps
    10:16:31, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:15:31, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 48 Mbps
    10:12:19, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 48 Mbps
    10:10:46, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:10:39, 25 Jan.
    (63093.350000) Lease for IP 192.168.1.64 renewed by host SARENTON (MAC 00:17:3f:d7:87:ef). Lease duration: 1440 min
    10:10:39, 25 Jan.
    (63093.350000) Lease requested
    10:10:39, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps
    10:05:02, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:04:54, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:03:20, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 5 Mbps
    10:02:21, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:00:33, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 18 Mbps
    10:00:20, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 12 Mbps
    10:00:19, 25 Jan.
    Host 7c:61:93:1d:1d:2a connected to SSID 'BTHub3-Q92C' at 11 Mbps
    10:00:02, 25 Jan.
    Host 00:17:3f:d7:87:ef connected to SSID 'BTHub3-Q92C' at 24 Mbps

  • Newbee Needs Help. BT Home Hub Wireless connectio...

    Dear Forum,
    As a newbee I thought I would ask the masses. I have a black home hub 2. It is hard wired to a number of PC's in the house, plus it also provides a wireless connection reliably most of the time. Occationally, every day/other day it refuses to provide a reliable IP address. My wireless is set as follows:-
    Channel 11, WEP, 64 Bit.
    Current firmware
    Version 8.1.H.J (Type A)
    Last updated
    08/12/09
    I can attach fine normally, but then it fails to connect (on a know working machine) after a reboot. I get the error "Limited or no Connection". This occurs with Pc's running VISTA, and Macs?
    The only resolution I have found is to RESET the hub. Then all devices attach fine. If I disable wireless on my portable and re-enable it, it also fails. Once in a failed state its only resolution is to RESET.
    Can advice?
    Many thanks
    Mike

    you might want to change the wireless settings of the hub to 802.11 b/g to see if this makes a difference, also can try change the wireless channel as well to see if that makes a difference

  • Lack of loopback on Home Hub 3 is making me consid...

    The lack of loopback on Home Hub 3 is making me considering quitting BT Infinity. Why? Because as a software developer this is a giant paint in the **bleep**!
    Every application I develop from home has to use local IP addresses, which means it keeps adding development time to my projects as I cannot use hostnames and have to keep writing go-arounds. It's a giant PITA!
    I mean, sure, if you didn't support some wacky new technology that only 1% of people used then that'd be understandable but BT Infinity is FAST internet and people who pay £40 a month for FAST internet usually aren't the clueless old people you think they are!
    I don't even like BT I think you lot are a bunch of crooks, but I don't live in a cabled area in my new house so I'm stuck with you. Considering moving to a friends FTTC service even if I do have to pay £20 extra a month. 
    So BT, pull your finger out of your god **bleep** **bleep**, hire some decent developers and fix your **bleep** because I and thousands of other customers are wound up by this. You're doing nothing to inspire loyalty. Nothing.

    Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
    Its possible one of the forum members may be able to help you if its a general enquiry.
    You do have the alternative of using your own router, there are plenty of cheap cable routers available.
    If you only have one PC connected, then you can connect it directly to the modem, by setting up a PPPoE network connection type.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Regular disconnection from my Home Hub 2.0 on Infi...

    For the last year I've been getting regularly disconnected on the wireless from my Home Hub 2.0 router on Infinity - and have to reset to get the connection back (this happens to all phones and laptops connected) - this is despite the blue lights remaining 'on' on the hub. It's now getting more and more frequent (5 times per day) - making skype calling a challenge. Also the line speed degrades and a reset brings this back up. I contacted the help line a few months ago but failed to fully resolve this. In my mind the home hub is faulty and I need a new one - but seems v difficult to get that to actually happen.
    I'm on the verge of cancelling and going to another provider now I'm out of contract - any advice?  

    From the memory, (which is not very good at the best of times), the Home Hub 2 is not infinity compatible.  The router needs to be able to support PPoE on a WAN port.  The HH2 does not have a WAN port.
    Other than that there are lots of threads on here re: unreliable wireless connections.  Too many to list all the definitive suggestions.  A search should help.
    As to BT replacing the router, BT may replace it if it is deemed faulty within the warranty period.  If the router is over a year old it will be out of warranty and as it was purchased by you as part of the contract it will be your problem to sort out.
    Many on here have replaced or not even used the supplied router.  As long as the replacement supports PPoE and has a WAN port, (i.e. Cable router), you should be OK.  There as also a growing number of routers that are VDSL capable so it may be a consideration to replace the modem as well.  With regards to router replacement this thread may be of interest.
    http://community.bt.com/t5/BT-Infinity/List-of-Routers-to-replace-Home-Hub-3/m-p/298203/highlight/tr...
    Dave

  • Issues with Home Hub 3 Wireless. And lousy teleph...

    I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
    After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
    This is the outline of my setup:
    I have the Open reach modem connected to the home hub.  I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC).  Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
    My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work.  When there is only one device, there is no issue.
    Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
    Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today.  Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem.  I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled.  Great, but a main selling point is the Wireless N and I want to use this.
    So, today I phoned technical support.  I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices.  So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides.  Support decided to do a line test anyway - and of course it got the all clear.  He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again).  He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
    Duly, an email arrived.  It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme.  No, my problem is not resolved!  I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
    I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
    I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve.  This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G.  Now, I'm of the understanding that this shouldn't be a problem.  I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this.  I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
    So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
    Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
    Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

    This is only a customer to custome help forum.
    This link may help, although some of the things you may have already tried.
    Wireless can prove quite unreliable, and an separate wireless access point can help.
    Wireless connection problems
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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