Home Hub Password Problem

I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
Anyone have any ideas what the problem is and what I can do about it?

overlorduk wrote:
I have been trying to enter the configuration screens of my Home Hub 1.0 but my old password stopped working for some reason. So, I tried resetting the home hub by pressing the button on the back for about 20 seconds, then went back to the home hub configuration screen and was told to create a new password. I then entered the serial number from the back of the home hub as well as entering a new password twice (I was very careful to make sure I input all these details correctly). This did not work, so I tried it all again and entered a different, new password but it still wil not work.
Anyone have any ideas what the problem is and what I can do about it?
Hi. Welcome to the forums.
Probably the best site to look at with regard all things hub is :-
http://www.jarviser.co.uk/jarviser/homehubindex.html
See if anything there can help
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Similar Messages

BT Home Hub Manager problems.

Hello BT,
I am currently having problems connecting to the BT Home Hub Manager.
I have tried the following:
api.home
192.168.1.254
http://bthomehub.home/
These all end up with the connection timing out because it's taking too long to respond. All other websites are working fine and well for me. I've also tried this on Mozilla Firefox, Internet Explorer and Safari web browsers.
Also, I have asked a few other people in my area I know who are with BT and they are not getting the same problem as me.
Kind regards,
Ryan.
Solved!
Go to Solution.

The HH internals sometimes get in a tangle, and if you happen to have made any changes to the various settings, that can sometimes compound matters.
Try doing a Factory Re-set (paperclip into small hole at side of hub) and see if that resolves matters. Doing a re-set will remove any settings that you may have applied, so be prepared to make the settings again if necessary. The re-set also restores the default wireless settings which are displayed on a label on the back.
If that does not solve it, you may need to ask for a replacement HH.

Home hub causing problems with phone line

I posted earlier about a phone extension problem- it seems the hub is the problem. My phone had no dial tone just lots of noise,there doesnt seem to be a wiring problem, however if I unplug the home hub the phone will work fine! I have tried a new cable to the hub, tried microfilters which I know are ok, but the problem is no dial tone ,noise, or a recorded voice saying please try again. I assume the hub has a fault unless someone has any other rsuggestions

have you tried connecting the hub and a phone to the test socket using a filter
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Home Hub - Wireless Problems

I have been having a problem with some but not all wireless connections on my home hub. Normal browsing, email with iPads , iPhones and laptop etc are fine. However I have 2 printers that I connect using wi-fi and an apple time capsule and the sky box seem to be loosing wireless connections about once every day, the only remedy is to shut down the home hub and reboot, then all is fine for a day or so. I have had the home hub for over 6 months and this has only just started happening in the past few weeks,
Hope someone can help.

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub Wireless Problems

Hi,
I am on BT infinity and have Home Hub 3 (I think) with software version running is 4.7.5.1.83.8.94.1.11 (Type A).
Normally I get very good wireless connection / speed, however there seems to issue with the automatic (smart wireless). It seems to switch to channel 6 then after sometime links drops and I get very slow or no Internet connection. When the link drops I get message on the laptop that there is limited wireless connectivity.
I have to log in to Hub with Ethernet cable to change to different channel manually. I have no issue finding the good working channel manually, but hub keep switching back to automatic (smart wireless) and prefers channel 6, which after some time start to play up.
Does anyone have any suggestion / solution to this annoying issue.
Thank You
Solved!
Go to Solution.

The answer is to select a channel manually, and disable smart wireless, as it gives people a lot of problems.
There is some extra help with wireless on this link.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub phone problem

I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub 5 Problem

I have just moved over to BT Infinity and should have been switched over yesterday. However, BT now tell me there is a problem with the Home Hub 5 that they are 'trying to resolve as quickly as possible'. Does anyone know how long this has been an issue and how long it will take to resolve - a rough timescale would be nice!

See https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...
The solution at the moment is to follow the advice posted by BT on this post.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/m-p/...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub wireless problem

I have a problem with my bt home hub v2, the wireless connection does not give out a dhcp address. I have recently moved across from virgin where I had no problems with the wireless so I know my pc is ok.
Has anyone had this and knows of a way to resolve it?
I have defaulted the HH a couple of times and tried changing wireless channels but all to no avail.

was just trying to think of anything, my xbox and pc were on fixed ips so had to change them with new kit since different ip range.
the new router seems to operate alot better than my belkin, UPnP for example worked when i used it on software where as belkin it didnt.

HOME HUB 2 PROBLEM

Hello All.New poster here.Am suffering HH2 wireless problems which seem to be common knowledge on these forums.My question is because ihave BTV and am considering you view do i need to replace the hub with another BT one ie HH3 or can purchase my own other brand if so any reccomendations would be appreciated.Thank you
Solved!
Go to Solution.

The home hub 2 does have issues, especially if its a few years old.
Reported problems with the Home Hub 2.0
You can use your own router if you wish.
There is a small list here.
Replacements for BT home hub 3
This one is quite popular.
Using the TP-Link TD-W8960N instead of the BT home hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 problems

Had infinity since June 2010, recently moved home (from one infinity exchange to another infinity exchange) and as part of the move the infinity install was done at my new property and bt provided a new Home Hub3.
Connecting via a ethernet cable works fine. But trying to connect wirelessly is another issue. Three mobile phones (2xAndroid and 1x Blackberry all b/g/n) work fine. My HP laptop (4 years old HP drivers nx7410 b/g) connects but the signal drops out repeatedly and is v'slow, the other laptop which is newer (Samsung n710 intel wireless driver and utility b/g/n) won't connect at all, either via WSP or by manually setting up the connection with the PSK.
I swapped the homehub3 for my old infinity homehub2 and everything connects in an instant. Is there something I should do for the Home Hub 3, I've tried enabling and disabling WSP but no joy.
Any clues?

Hi All
I joined BTI about 6 weeks ago and have been having problems with iPad and iPhone speed since the change. I have a whole host of computers in the house so I knew it was something specific to iDevices. After much digging it looks like the issue maybe to do with QoS (Quality of Service) it's a protocol that's meant to ensure good service thing is BT HH3 sets it automatically and you don't get the option to switch it off iDevices don't seem to like QoS so I started messing with the HH3 settings.
Before my changes ipad was getting somewhere between 0.58mbps and 1.5mbps instead of the 38mbps seen from my 'doze 7 PC and MacBook Air. So I set the Channel manually by going in to advanced setting then back to wireless, you'll need to check what signals are in your area so you don't choose an over used channel. I used inSSIDer for this. To be honest that didn't make any difference to the iPad's so I started looking at the other settings.
I changed the wireless interface type from 802.11 b/g/n to 802.11 b/g and reset the HH3, that seems to have done the trick as the iDevices are now showing 20+mbps consistently. I haven't got any 'n' devices but honestly 'n' is only any good for transmitting information between your local WLAN computers anyway as the higher bandwidth of 'n' would be wasted on the WAN link which has a max of 40mbps which 'g' already exceeds at 54mbps (OK I know it probably averages out a lot lower in real terms).
So if you're having speed problems you might want to try this, nothing stopping you flipping the setting back if it doesn't work or if it introduces other problems.
Good luck.
Jay9K

Home hub 3 problem

Had the home hub 3 only 2 weeks now and the hub was working great, then it suddenly drops totally and only the openzone and btfon appear. Once you reset the hub it appears again. None of our laptops pick it up until you switch the hub off and on again. Next day you switch on your pc its not their only btfon and openzone

It could be a faulty home hub, but look here first Wireless Help
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home hub connection problem

Hi, please help , i have installed a BT home hub at my mothers house she has two phone extentions , one of these extentions has a care call device on . I cannot get the home hub to connect to the internet , I have put filters in the main incoming box and also on both extentions and one between the phone and the care call box, and i still cannot get a connection - please help I am going out of my mind with the stree of it . thank you.

Welcome to this forum. This is how the careline should be connected.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub Connectivity problems

My HH is working fine on WiFi, but I want to change some settings.
When I type http://192.168.1.254 into my Browser it just hangs, saying "connnecting" (have tried Firefox and Chrome with no success).
Have managed to access in past so not sure what happening (IP conflict?).
Any help much appreciated.
Am on iMac with Max O X v 10.7.5
Thanks
Martin

Try a factory reset of the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Anyone else have time capsule and BT home hub 3 problems

I have a a home home hub 3 with Bt infinity. I have a time capsule connected to it by ethernet. both are creating wireless networks but whenever the time capsule is on I can not connect to the HH wireless network. Any suggestions?

Setup the TC wireless to manual settings so you can reinforce the HH3 and not compete with it.
So
1. The TC should be in bridge. Leave the HH to do routing duties.
2. Go to the TC wireless setup page.
Change the wireless name to match the HH3.
Change the security of the TC to match the HH3 or change the HH3 to match the TC.. only WPA2 AES = WPA2 Personal should be used.
Change to the same passkey.
3. The only difference you need between the two boxes is wireless channel. I recommend you set this manually.
In the TC use 11 or 13 in UK is also fine for 2.4ghz. Use 6 or 1 in the HH. And make sure it is set for 20mhz bandwidth not 40mhz. I do not have a HH to look at but all wireless in the presence of another WAP should automatically drop back to 20mhz.. but some device allow an override.. do not use or force 40mhz wireless.. it will cause issues.
Depending on the utility you use you may also have to set a channel for 5ghz in the TC.. use one of the lower channels for example 36-40.
4. You can also change the name of the 5ghz channel to force devices to use it.. if you are close by the 5ghz in the TC offers much higher speeds.
Does it make sense? I can give screenshots but I am running Snow Leopard on this computer and it is different in v6 utility on Lion or ML.
If you do use Lion you can install the v5 utility easily..
http://support.apple.com/kb/DL1482
For some manual setups it is much easier to use.

BT Home Hub 5 problem

I recently got infinity 2 installed in my home on 21/3 and was told that i was able to get 51Mbps. Everything was fine over the weekend always slightly under the speed i was told, until 24/3 where i noticed that it was going a bit slow. I done a speed check to find out I was getting 1-7Mbps on the 2.4Ghz signal but on my phone that accepts 5Ghz signals I was getting 40-50Mbps. This is the same for all of my devices connected on 2.4Ghz speeds of 1-7Mbps. Does anyone know if my Hub is broken?

Hi CMJ1000,
Thanks for posting.
Sorry for the issues with your broadband speed. From your post, it looks like you're using a wireless connection. Have you tried changing the wireless channel on the Hub? Here are the steps
Keep me posted how things go..
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub Password Problem

Similar Messages

Maybe you are looking for