Home hub question

The home hub 3 has 2 fields called Broadband Username & Password, what needs to be entered into them?
Thx
Solved!
Go to Solution.

Its filled in from the firmware isn`t it? You should not need to enter it in yourself.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Help.....BT Home Hub question

Hello, I am a new member and hope someone may be able to help me.
I have a BT Home Hub 2 but unfortunately the wireless signal is not making it around the whole house, and this is even with a wireless extender fitted in another part of the house.
My question is, as I have 2 old routers, a netgear DG 834 and also a Speedtouch 330 (USB modem) is it possible to hook up two routers/adsl modems to a single BT line in order to get signals in different parts of the house. If this is possible, I would plug my wifi extender by hardwire into the second router and hopefully sort the problems I am suffering with. I am not very techie, but know a little.
Many thanks
Peter

http://www.jarviser.co.uk/jarviser/homehubindex.html
Use your spare BT Version 1 Home Hub as a wireless repeater!
http://www.jarviser.co.uk/jarviser/repeaterhubs.html
Use your spare BT Home Hub as a wired ethernet switch and WAP!
http://www.jarviser.co.uk/jarviser/repeaterhubswired.html
Use your spare home hub as a wireless dongle!
http://www.jarviser.co.uk/jarviser/hubasdongle.html

Home Hub 3 Port Forwarding Issue - Question to BT

Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?
As i work in IT (Cisco Network Eng) i need to be able to access several devices/services at home and this is a real pain for me. If you think that this could drag on as some posts have indicated could you please let me know and i will either get a draytek or throw in a cisco 1841.
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown

requiem wrote:
Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?.........
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown
Hi Dean
By the look of it you've got the type B version of the HH3 with current firmware.
From http://bt.custhelp.com/app/answers/detail/a_id/13073
The latest versions of the firmware are:
BT Home Hub 3 – Software version 4.7.5.1.83.8.57.1.3 (Type A) or V100R001C01B031SP09_L_B
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Home Hub 5 and Infintiy questions

I'm going to buy the BT home hub 5 soon and just wanted to make sure BT are not releasing a hub 6 before I buy this one. (Happens all the time)
Would getting the BT home hub 5 increase speed or ping because you don't need to modem?
I heard BT were increasing the 80Mb/s package to 100Mb/s for free, any news on this?

GeekOfBroadband wrote:
I'm going to buy the BT home hub 5 soon and just wanted to make sure BT are not releasing a hub 6 before I buy this one. (Happens all the time) NO
Would getting the BT home hub 5 increase speed or ping because you don't need to modem? NO
I heard BT were increasing the 80Mb/s package to 100Mb/s for free, any news on this? NO
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Question About Type A and Type B Home Hubs

Hi there,
Can anyone simply tell me the differences between Type A and Type B Home Hubs, I cannot find this information anywhere on the BT site. Your help would be much appreciated.
Kind regards,
Paul

Hi john46,
Thanks for clarifying this information with me, would you say going for a Type B Home Hub is wiser than going for a Type A Home Hub? It's just we have seemed to have been issued with mainly Type Bs than Type As when upgrading the Home Hub as part of our broadband packages, this was from the Home Hub 2 where we had 2 when swapping from ADSL to Infinity to the Home Hub 3, we have so far never had a Home Hub 4 where there are 4 versions, 2 for ADSL and 2 for Infinity, this is also true for the Home Hub 2 as well as the Home Hub 3 plus we've never had a Home Hub 5 which I know there are 2 versions nor a Home Hub 1 where there was only 1 type of Home Hub 1 and Home Hub 1.5.
Kind regards,
Paul

How to use Home Hub 3 as a 2nd router(access point...

Hi guys hope you can help; I am trying to add my Home Hub 3 as a 2nd router (ie an access point) to my home network and struggling.
What am I trying to achieve.
I have a fully functioning home network which is working great but the wireless range does not extend to the room above my garage, some distance away from the main house. I currently service it with an Ethernet link from my E4200 router, via the mains wiring, to link to a PS3 there. But I want to extend this to have a wireless network in the remote room so I can link multiple devices - rather than spend more money, deploying a 2nd router which I already have is preferable.
What have I got.
I have a Linksys E4200 router (nice piece of kit) attached to my ADSL line via a Belkin N1 wireless modem-router set to “modem only” mode (I was using a DSL modem until yesterday but that went AWOL and digging out the Belkin router I saw that it had a modem only function – and it/they worked first time )
All of my gear in the house is attached wirelessly to the E4200 which is delivering circa 11.5mbps from a maximum of 12.5mbps for the line measured by BT onsite. So all is fine there.
What have I done to try and use the HH3
Linked an Ethernet cable between one of the Ethernet ports on the E4200 to a mains plug.
Linked an Ethernet cable from a mains plug to one of the Ethernet ports on the HH3 router.
Ie as the PS3 was linked.
3. Switched on the HH3 router: the power light is solid blue, the wireless light is solid blue, the broadband light is off
4. Connected my laptop to the HH3 network and loading up a web page on IE9 displays a web page from bthomehub.home/etc etc with title BT Home Hub and a message “Can’t connect to Broadband”. It is the start of a self- diagnostic routine. Answering all the questions I eventually get a Home Hub Administrative Home Page displayed.
Is there a quicker way of getting to this admin page??
5. I switched off DHCP
I changed the IP address from 192.168.1.254 to 192.168.1.200 as this seems to be what the other threads on this subject did.
When I went to apply the change a message came up telling me that I might not be able to access the HH3. I ploughed on disregarding this and needless to say I could not then access the HH3 via the web interface and trying to access a web site nothing happened.
6. I did a hardware reset on the HH3
7. Going through the motions again, when I got to the admin pages again, I switched off DHCP and this time left the IP address alone, ie 192.168.1.254.
When I went to apply this I got the message
“After changing these settings you will need to renew the IP address of all devices connecting to your BT Home Hub. Please follow the instructions provided with your devices.”
I applied the change – but have not yet done any fooling around with IP addresses on my laptop because I don’t want to start mucking around with my laptop
I then tried to access a website, and failed, but on this occasion rather than nothing happening, the Home Hub website came up again displaying the error message page.
And that is where I stand. All looks so easy when reading other threads on this and other forums but it is not working for me.
Any help greatly appreciated.
The IP settings on the E4200 are
IP 192.168.1.1
Range 192.168.1.100 to 192.168.1.149
Also connection type on the E4200 is POE not POA – as far as I recall that is what it needed to be to connect to the DSL modem and work.

Thanks for the speedy reply!
I have actually came across this page before - I seem to hit a snag when I connect the repeater hub (my HH3). As outlined, I have at all times kept the repeater hub connected via ehternet into one of the regular LAN ports to my main HH5.
But when I connect my laptop to the repeat hub (HH3), I am actually connected to the internet somehow (I assuem using the HH5 network) but under my network connections it says I am connected to the HH3. As a result, when I go to the homehub settings page 192.168.1.254, it brings me to the main HH5 settings page and not the repeater HH3.
According to the instructions it says I should "Ignore the not connected page", but I am connected and I cant seem to alter any of the settings on my HH3 while it is connected to the HH5.
Any other pointers?
Thanks!

BT home hub 4 wireless connection issue on the Xbo...

Hi all,
It has been flagged to us that there may be an issue when connecting an Xbox 360 to the new BT home hub 4.
As many of you are aware the new BT home hub 4 has dual wireless bands broadcasting in the 2.4 GHz and 5 GHz range.
It seems that when connecting an Xbox 360 wirelessly to the hub 4, the Xbox will state that there is an error, like the one below.
“There is more than one network in range that has this SSID, please change your router SSID before proceeding”
This issue seems to be due to the fact then when the Xbox scans for the available wireless networks, it sees both SSID's and insists that one of them must be changed in case of a conflict.
This is an Xbox 360 issue and not a hub 4 problem
When Xbox 360 was released some 8 years ago dual band routers were very uncommon; so the Xbox has not been setup to deal with this type of connection.
To correct this issue we have some steps that you can follow so that you can connect to the hub. You will need to log into the BT home hub manager and change the SSID on the 5 GHZ band being broadcasted from the hub.
Steps to do this are as follows…….
Log in to the Hub 4 in the normal manner setting up a new password or using the custom password that has been setup by the customer then navigate to the Advanced Settings
Then select continue to advanced setting
Then select wireless
Then select 5GHZ
After that you will need to change Sync with 2.4 from yes to NO
After this has been done you will then be able to change the SSID of the 5GZ band adding a number or a letter to the end
After all this has been done you will then need to click apply to save the changes
You will now be able to connect the Xbox in the normal way using the default wireless key
BTCare Community Mod
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Try changing the wireless channel in the hub. Enter 192.168.1.254 then go to wireless switch to manual and try another channel. You can try downloading inssider3 which will show netwrorks and their channels round about you
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Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
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Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

BT Home Hub 3 + Back To My Mac / Port Forwarding

I've recently got BT Infinity and along with it a BT Home Hub 3 which doesn't seem to be playing nicely with Back to my Mac.
The setup on the Mac side of things is correct and I can see my remote computer but I just can't connect to them, or vice versa. The Back to My Mac preference is showing that the router needs configuring for better performance.
I've ensured UPnP is enabled and forwarded the following ports to the device:
TCP 5354
UDP 4500
UDP 5353
UDP 500
UDP/TCP 4488
Which I found listed in http://support.apple.com/kb/TS1629
After doing some checks on these ports using http://canyouseeme.org it would seem that only one of these ports is open, and even then it's occassional.
BT seem to state on http://bt.custhelp.com/app/answers/detail/a_id/12529/~/why-do-i-get-an-error-message-when-using-appl... that 'Back to My Mac' isn't compatible and this is due to a compatibility issue on Apple's part. Frustratingly this article doesn't indicate a date when this was posted. Never the less, I would presume this could only be UPnP related — i.e. the necessary ports won't open automatically. I'm unsure of what other compatibility issues there would be. If the ports are open it should work fine.
I've read numerous threads in many forums about the BT Home Hub 3 port forwarding not working correctly, is this still true? If so, surely the device should be deemed faulty or a firmware update should have been put in place by now to resolve this. I can't seem to find any recent articles regarding this.
Thanks in advance for any help!
Solved!
Go to Solution.

Hi ollie,
If you're still having problems with this please feel free to contact us via the webform link in my profile and we'll check to see what the current status of the investigations with Back to my Mac is.
Cheers
Dean
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 "upgrade" Which router should I buy ins...

Hello to you all.
Set up my "upgrade" to HH3.
Wow! What a disappointment. I can bearly get 6m away from the thing before it starts to drops wifi N signal. Laptop won't hold N wifi. Tablets won't connect when in the other end of the house (modern bungalow)
Have tried disconnecting all manner of electrical devices to avoid any electrical interference and I have tried all the channels on the router.
I have gone back to my old HH1 for now and waddya know.......I get an "Excellent" signal all over the house (although it is a wifi G not N signal)
How this thing can be sold as a wireless N router; God only knows!! Hello BT.......I live in a house with walls made of bricks and mortar not paper and pva glue.
Anyway here is my question.
Which is the best wireless N 2.4Ghz router that I can buy for under £100 that will replace this HH3 thing and provide me a reliable wireless N signal?
Thanks
John

Hi all
I have a router problem..........I think.......Any suggestions as to what can be done or any suggestions for a good sub £100 router with antenna that could provide a better service than the HH3 would be gratefully received.
(the HH3 woud be great if they called it what it really is i.e. the Room Hub3)
Here is the problem.
My broadband connection is ok according to BT, as is my phone line but for some reason the wireless performance of my HH3 is very poor. It drops wireless N signal once you loose sight of the hub and the Mbps speeds drops are massive (down to 1.0 Mbps from 144.5). I can not get an usefull wireless N signal in the next room; usefull being better than a 54Mbps wireless G signal of excellent 5 bar strength. My daughter finds it very amusing that she can connect to a neighbouring wifi signal (wireless N) that is some 25m away in a different building but not her own home network (also N wireless) whose router she can see from her room with the door open.
I have tried to move the hub around. I have been on the phone to "Help" for hours so I have tried all the channels on the router and they have tweaked whatever they tweak over the phone. Wireless N enabaled devices only connect well to the wireless signal at distances of less than 7m (line of sight - no walls). Once walls and further distance are put into the equation then the signal drops away and the speed tails off exponentially.
If I revert to using the G signal on my old laptop by changing network adapters then I am able to hold a strong signal for longer but get a much slower Mbps speed (slower than the constant 54Mbps that is emmited at a constant 4-5 bar strength all over the house by the old wireless G Home Hub 1) which rather defeats the object of having wireless N. The idea was to be able to stream video such as bbc iplayer and the like without the annoying hangs that happens at slow data transfer speeds.
The old HH1 has a stronger signal and a faster speed than the new HH3 when distance from router is taken into account but that is no use if I need to get the use of a strong and faster wireless N signal
The only oprions open to me at the moment are either reverting back to HH1 and accepting that HH3 is useless as a router for anything except a garden shed or moving everyone into the room that the HH3 is located every time that they need to connect to the wireless network, which kind of defeats the whole point of wireless technology.
Any suggestions as to what can be done or any suggestions for a good sub £100 router with antenna that could provide a better wireless N service than the HH3
Thanks in advance
John

Home hub 3 Wifi

Hi.
I have my second homehub 3 as my previous one kept on rebooting. This one doesn't reboot, however, almost every day I get a spell where the wifi signal drops, my devices all lose the connection and start moving onto "Wifi with fon" and then the wireless signal comes back. The wifi light on the home hub actually switches off for a second or 2 and comes back on.
I spoke to support who told me to change channel and adapter settings which I had already done to be honest but it is still the same. My broadband speed and connection is fine, fast and reliable but this wifi issue is driving me crazy.
BT say that as I am out of contract, the best thing to do would be to re contract and then I would get a home hub 5. I feel that this is not an acceptable solution as I could quite conceivably be stuck in this situation for another year if I do this.
Has anyone experienced this before/have any ideas?
Cheers,
GT

By being 'out of contract' you are actually in a rolling monthly contract where you can leave at 30 days notice less if you use mac code but you are paying the full market rate for your package - any special deal has ceased. By starting a new contract you could negotiate a deal and probably save money - up to you
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Home Hub 3 with low sync speed

Excuse a newbie who's somewhat jealous of people complaining how they only get 8Mbps!
A combination of factors means that for months I have been getting a sync of 2624-3040, which equates to a profile of 2000-2500 and resultant download speeds of 1650-2250 using my old Voyager 2091. Then about a year ago, after fitting an I-plate etc. etc. I was achieving fairly consistent downloads at 2200 - so I asked for BT Vision. I can't comment on it, because almost immediately my download speed dropped and my profile was set back to 2000 so Vision was a waste of space. This didn't correct over time, so at the end of September I called up and an engineer came to test my line, swapped me to a new pair due to earthing issues and said I might want to replace my trusty old voyager. All this disruption still had negligible effect, so around Xmas I obtained a Home Hub 3.
Bad to worse - in the last week I have had to reboot the HH3 at least 5 times (so I'll never get to the end of my BRAS training period) and whereas before I could watch Iplayer etc. 95% of the time, now it seems incapable of streaming for more than half an hour, before the speed drops below an acceptable limit. I'm close to junking the HH3 and going back to the Voyager.
Is this normal? I've read about the HH3 dropping speeds on contention - am I seeing the issue because this makes my speed unusable? (A drop of 1Mb on an 8Mb speed might be annoying, but for me it's fatal!) or do I have a rogue hub .... in which case, what do I do?

Results fresh in as you'll see - internet froze again 20 minutes ago and forced ANOTHER reboot.
With regards to your standard questions - as you'll see from my earlier post, I had a BT engineer in with me for over 4 hours in September, so all the "normal" tests were done, internal wiring checked, quiet line test was done from the master socket, he even swapped me to a new pair with better earth. There are 3 extension and the NTE5, all filtered. .... oh and neighbours with another provider achieve 2K+ constantly.
I am not now connected to the NTE5, but the engineer cut the bell wire and it has an I-Plate anyway (belt & braces!). During tests with him and for 3 weeks after (without a reboot) the router was connected directly to the master socket and it made no difference, except weakening the wireless signal to my office. So I am again connected to my office extension socket, as before, and the move had no discernable effect on sync since October.
So I'm not really expecting much on sync, live in a rural area, 2.5 clicks from the exchange (ADSL/POTS) but have a line length of over 4Km using the normal calcuation, probably with lovely aluminium along the way.
I'm just gobsmacked that the new Hub appears to be unfit for purpose, drops the download speed at the drop of a hat and freezes up on a regular basis .... so this is my final fling before jacking it and probably joining my neighbours with a provider who CAN offer an improvement.
ADSL Line Status
Connection Information
Line state:                               Connected
Connection time:                      0 days, 00:16:54
Downstream:                           2.625 Mbps
Upstream:                               448 Kbps
ADSL Settings
VPI/VCI:                                 0/38
Type:                                     PPPoA
Modulation:                             G.992.1 Annex A
Latency type:                          Interleaved
Noise margin (Down/Up):          6.4 dB / 18.0 dB
Line attenuation (Down/Up):     56.6 dB / 31.5 dB
Output power (Down/Up):        18.1 dBm / 11.9 dBm
FEC Events (Down/Up):             88308 / 2
CRC Events (Down/Up):             3197 / 7
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):     0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):             1694 / 1
Error Seconds (Local/Remote):    544 / 3
Test Results
Test1 comprises of two tests
1. Best Effort Test: .
Download speed achieved during the test was - 1752 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2688 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test:
Download speed achieved during the test was - 747 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Home hub 3 broadband light flashing orange & purpl...

Hi,
Broadband has stopped working with a flashing orange & purple broadband light (7 days and counting)
Have phoned bt but they failed to resolve the issue over phone - resetting, power off/on etc. Tried 4 different branded adsl filters, alternative router but still no connection. Only 1 main socket, no extensions connected, doesn't have a test facility(older style socket). Tried 17070 quiet line test - sounds clear. Phone line test reports zero faults.
Details from home hub 3 Broadband > connection tab
Line state: Connected
Data Transmitted/Received (GB): 0.0 / 0.0
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings VPI/VCI: 0/38
Type: PPPoA Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 16.7 dB / 26.0 dB
Line attenuation (Down/Up): 10.8 dB / 5.0 dB
Output power (Down/Up): 17.9 dBm / 12.4 dBm
FEC Events (Down/Up): 10905 / 0
CRC Events (Down/Up): 11 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 31 / 0
Error Seconds (Local/Remote): 121 / 3
Broadband > Internet tab
Connection time: Connecting
I suspect the issue is at the exchange, has bt disconnected me and plugged someone else in? Any thoughts welcome.

you appear to have tried everything suggested by BT for purple/orange flashing constantly and not solved the problem. the help pages then say if that has failed then contact technical support but I would contact the forum mods instead for help
contact mods
can take up to 3 working days for mods to contact you
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Home Hub 3 and 4 Connections Limit ?

Hi All i am very much hoping there is someone expert on issues such as number of connections allowed and home hub interconnecting.
First things first. I had a home hub 3 and it kept on dropping the signal. it went on for several months and many calls to Bangladesh. Very often the problem was fixed and all reunning perfect ...... for a few days sometimes even a week or so. Then it was back to This page cannot be displayed or 'No Internet' in the wifi connection window.
At the beginning the hub would show fault ie the red light would start to flash. I also had a terible phone line with a lot of crackle. One of the 'remote fixes' seemed to cure this and from then on the blue light was always on and for a while the signal remained ok. then it bagan to drop intermittently.
i also have a connection to a remote part of the garden and run a 40 meter Cat 5 cable from a port on the new homehub4 up to the homehub 3 at the other end. When i connect this, the home hub3 in the garden receives Internet no porblem but i loose it at the main hub. no faults are reported and the signal is said to be excellent and 'Internet Access ' is usually displayed.
i can often get the first page but then clicking any links gives a page with cannot connect to this page please check the name etc. if i unplug the lead going down the garden to the homehub3 I get ful connection back.
I think there is more than one problem but for now i just want to fix this bandwidth sharing issue. Surely i should not loose connection as soon as i connect to a slave hub down the garden? it does come and go after then and i will receive the odd batch of email but it is disconnected 80% of the time.
Anyone any idea what sort of a problem this is? if it is bandwidth, can i set a limit on how much will go the the slave homehub3? or can i set priority to the homehub4? or even to a specific IP address ie my laptop?
both hubs use dhcp so i did wonder if there was conflict of IP addresses but i dont see how this can be because my connection comes and goes whereas theremote homehub3 stays perfect connection for skype etc.
Another very interesting aspect was that when i would drop out on the new hub, i could connect to BT WiFi with Fon and got a connection no problem. Yet that connection must be supplied by my homehub4 so how can it supply me through wifi with fon no problem but not a direct wifi connection when i an literally 2 feet from the router?
that element has now vanished because the Bangladesh team finally decided it was the new router and sent an engineer to test it. he concluded it was the router and changed it for one he had with him butthis one does not give any signal for btwifi with fon so I am scr___d !
absolutely anything appreciated. I was an IT professional for many years so dont be shy to use technical terms.
Thanks in advance
Solved!
Go to Solution.

You need to turn off the dhcp on the hh3
this may help http://forumhelp.dyndns.info/wireless/wirelessmenu.html
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Home hub question

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