Home Hub Username and password

Hi,
I was trying to access the basic configuration of my home hub in the Hub Manager and I was asked to enter my username and password. I have no idea what my user name is and have tried using the SN on the back of my hub but alas it does not work. Can you help please.

Hello headers2,
Don't worry - the factory reset really won't make things worse. The Homehub is configured to connect to broadband out of the box. So long as you've never fiddled with Wifi settings, then you could factory reset it. You would have to re-register your Hub phones afterwards.
Here is how to do it:
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
Hub phone register:
http://bt.custhelp.com/app/answers/detail/a_id/10281/kw/register%20hub%20phone/c/345,354,380
Hope this helps,

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    I am having a similar problem, though I have not tried entering the password so many times. Therefore at the moment I am only able to connect either by:
    Cable
    Using the unsecure hot spot.
    This is affecting all my devices (iPad, Iphone, Windows laptiop, wireless printer).
    It was all working fine earlier this morning and then, suddenly, just stopped working.
    I have logged in to the bthomehub and checked the wireless password - it is still set at the original setting so it should be working.

  • Using a guest wi-fi network with changing username and password

    I am trying to access a "guest user" wi-fi network at my office. For security purposes, the guest network username and password are changed periodically. The connection worked fine until the username and password changed. Is there any way to access the setup of a specific wi-fi network on the iPhone and update the user name and password? I would like to be able to do it without resetting ALL the networks used?
    I tried to use "Forget Network" and then restored the connection, but it appears the iPhone retains the old username and password in memory.
    Thanks!
    liv3itup

    Well, I tried to duplicate what you talked about. I have my wireless here at home, and I chose, "Forget this network" and when I went to rejoin, it asked for a password. Many public networks take their username and password through the browser. Have you tried to open Safari to see if it will default to the username/password screen? I've used mine at hotels that change their access every 24 hours and if I try to log back on after the time, it defaults back to the login screen. That is the only solution that I can think of. And yes, if you go to settings and reset network settings, it will clear all of them.

  • 4402 guest users authetication via Web (username and password)

    Hello Everyone,
    We have an issue with Wireless controller model 4402 loaded with 4.0.179.11. This box has stopped authenticating (Layer3 security Web Policy based local usernames and password) last night.
    Steps taken to resolve the issue:-
    1) Created local usernames and password via Web and tried using wireless through Guest ssid, when user enters this information web page loops back to authentication.
    2) Tried authenticating via another Laptop, had no luck.
    3) Changed WLAN SSID Guest from Layer3 security Web Policy to Layer2 Security, created Mac filter table for guest on the Controller. Guest was able to connect to the internet.
    We have not made any configuration change. As this issue affected all Users, we restarting the controller after which issue was resolved. As per my colleagues this has happened couple of times and every time restart fixes this issue.
    Please shed some light on this.
    Regards,
    Mujahid

    Hi Mujahid,
    Just to add a note to the great advice from Richard (5 points for your good work on many posts Richard!)
    Have a look at these bugs that I'm pretty sure we were hitting with this WLC Version as well;
    CSCsi91600 Bug Details
    Internet Explorer redirects to login page with webauth due to cache
    Symptom:
    Client using IE, and web authentication has passed authentication, Policy Manager is in a RUN state, and when the user clicks on the "home" button, or types in the address of their normal homepage, they are continually redirected to the web-auth page
    Conditions:
    Client using IE, and web authentication has passed authentication, Policy Manager is in a RUN state, and when the user clicks on the "home" button, or types in the address of their normal homepage, they are continually redirected to the web-auth page
    Workaround:
    Enable IE client to check for newer versions of stored pages on "every visit to the page" option instead of "automatically" (default).
    Tools -> Internet Options... -> Temporary Internet files -> Settings... -> Check for newer versions of stored pages: Every visit to the page.
    1st Found-In
    4.0(179.11)
    Fixed-In
    4.1(176.6)
    4.1(177.0)
    4.1(181.0)
    4.2(31.0)
    4.2(61.0)
    Related Bugs
    WLC Web-auth homepage leads back to reauth page if redirect URL is used
    In a web-auth deployment with or without guest anchoring. If the redirect url is populated, the users homepage will no longer be able to be reached. Whenever the user navigates back to his homepage it will show the reauth page and the user will no longer be able to reach their homepage. Homepage leads back to reauth page if redirect URL populated
    CSCse90894 Bug Details
    Internet Explorer redirects to login page with webauth due to cache
    Even after the commit of CSCse03666 - which added the following line to the
    default webauth HTML -
    IE 6 continues to redirect its home page back to the webauth login page.
    This is due to a known bug in IE.
    1st Found-In
    4.0(155.5)
    Fixed-In
    3.2(193.4)
    3.2(193.5)
    4.0(206.0)
    4.1(171.0)
    Hope this helps!
    Rob

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