Home Hub5 keeps disconnecting

Similar to other threads, I've moved on to 'Faster Broadband' but am finding that my HH5 disconnects multiple times a day whether using an Apple pc, HP pc, on wifi or via ethernet. Posting stats below to see if any underlying problem, or simply a problem with HH5 firmware:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43930008
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:37:03
6. Data rate:
1281 / 20415
7. Maximum data rate:
1281 / 23589
8. Noise margin:
5.8 / 6.0
9. Line attenuation:
15.2 / 33.3
10. Signal attenuation:
15.2 / 29.8
11. Data sent/received:
10.9 MB / 100.3 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes

Mine restarts almost exactly every 24 hours. You are in the latest firmware too. Hope they fix it soon.

Similar Messages

BT home hub keeps disconnecting with the same mess...

As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?

joostlobe wrote:
As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again.
It keeps telling me along the lines of
"[email protected] should be set as your username"
"your username is currently [email protected]"
There are no problems around my area.
Is my BT hub breaking down? And what can I do to fix it?
Not on infinity myself, but that just looks daft.
You don't need to use the default of 'bthomehub' before the @, but anything you want.
I wonder if you were to change this, would this error message then disappear....?
-+-No longer a forum member-+-

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

Hello AKCamus
To give you some ideas of what to do next, I have provided a few articles that will give some troubleshooting Wi-Fi connections and recommended Wi-Fi settings.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Thanks for using Apple Support Communities.
Regards,
-Norm G.

PC keeps disconnecting from home hub.

Got a very annoying problem, for some reason my computer keeps disconnecting from my home hub. Its got much worse recently and I have no clue what is doing it. Sometimes it can stay disconnected for a couple of hours and when you finally get the connection back it says it cant connect to the Internet. Also my network adaptor cant find my hub but it will find my neighbours even though the hub is just down the stairs from my PC. Signal it good-excellent. There are 2 other computers using the same hub but the are totally unaffected by this.
Would really appreciate some help.

from your comments I assume you are using wifi
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
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Wifi keeps disconnecting, only at work

I have a Macbook Pro Retina 13" and at work it keeps disconnecting from the router. I've tried a lot to try to fix it and there are certain conditions that apply (none of the fixes work):
This ONLY happens at work and ONLY with my computer. There are also two Macbook Air, one Macbook Pro Retina, a bunch of PC's, tablets and phones connecting to it, but ONLY I get disconnected. I've tried maintaining a connection with around 10-15 other networks and they all work flawlessly.
There are several wifi spots around.
It disconnects randomly, at times it gets worse around lunch time. It can be 10 times in an hour, then stable for two hours, then one disconnect.
I've tried several router channels.
I have a DIR-655 D-link.
Held Shift+Command+Alt and clicked the power button at startup.
Deleted all other wifispots, the only one is the work one. Tried deleting it and added it again.
Deleted several .plist files, don't remember which ones but Googled and tried it.
Fixed permissions.
Used Onyx (before Maverick update).
Added a network location.
Updated proxys to Google's public ones (8.8.8.8).
Changed MTU.
Restarted computer.
No heavy load.
I've done several changes to the router, none have worked. There's so many I cannot write it down here.
It's NOT WEP, it's WPA2 Personal encryption, something we must maintain since it's secret material being broadcasted.
Everything on my computer is updated to the latest version.
No sleep mode is activated once connected to a power source. Only screen after 15 minutes.
Changing router might work, but that might take a while since the bosses need to approve the purchase.
If I disconnect Airport and then connects again it will work until it randomly disconnects again.
None of my iPad or iPhone disconnects.
It disconnects about 10-100 times daily.
I'm currently trying to ping the router constantly in a hidden terminal window. Hopefully it works even though it ***** as a solution.
That's all I can remember right now... I've tried a lot more without result. But if a suggestions arises I'll let you know if I've tried it before.
Can it be some interference? The microwave isn't on. I have a monitor, external harddrive, Wacom Intuos 5, iPad and an iPhone close to the computer. None of these matter on other spots. None of my co-workers have the same problem. The exact same problem happened in OSX Mountain Lion so it isn't Maverick specific, but I write here because I have no clue where else to put it.
I reason like this: it can't be a hardware malfunction since it doesn't happen anywhere else, it can't be the router either since my co-workers doesn't have the same issue. There's no heavy load since I basically just browse, but I do have Dropbox (I've tried limiting the bandwidth, didn't work) and a NAS and I am a designer so my files are rather large. So, my theory is that there's some sort of load that disconnects me from the router. No other here uses files even close to the size of mines so that is the only unique thing I can come up with, that and my placement. But we are in a big room together so the person of 7 that is furthest away from me is 3 meters. Is there a way to restrict the network load the Macbook uses? Like a cap. I've had this problem with routers before that just overloads routers.
So... any help is very appreciated. It's a drag working like this.
M.

iMac 2011, the same WiFi disconnections problems after Mavericks installation.
I've installed Mavericks on another disk and now I have WiFi disconnections every 30-35 mins. I rebooted to Snow Leopard and tested there and found zero problems. My WiFi WPA-2, 2.4GHz, Edimax router, another home devices doesn't have such a problem. Turn off and turn on the WiFi on iMac resolved the problem but only for another 30 mins. I tried to create another Location settings — the same issue. And it doesn't matter I use WiFi or no — disconnections still here. I run ping to router's IP — it timeouts when WiFi stops to work so it's not DHCP or DNS problem (I've also tried to use static IP — the same result). I don't have 5GHz WiFi so I can't check it. Also I've changed channels on the router — without results.
I\m sure that this is a problem with WiFi drivers on Mavericks.
How can we send such reports to Apple support — they must fix it in nearest Mavericks update!

Airport keep disconnecting every few minutes

Hi,
I don't know why, but my airport keeps disconnecting every few minutes, although it reconnects after that.
I'm sure there's no problem with my router since other PCs in my home are fine.
It's totally fine when I use my windows in the macbook (via bootcamp).
Anyone has the same problem or anyone knows the solution?
Thanks.

I've had this issue for about a week and it has made my Macbook nearly impossible to use for anything other than local disk work.
Last night I tried running the standalone upgrade and it worked beautifully, however, upon booting up this AM I'm back to square one, constantly dropping the connection, ran the standalone update again and back in business with no drops.
While this is appears to be my temp workaround I don't want to be doing this on a daily basis.
HELLO APPLE what is the deal ?

Controller keeps disconnecting and reconnecting

Hi thereI have recently had a problem with my Dualshock 4 controller connecting to my PS4. I took ps4 to my dads while i was staying there and everything was fine. Since i returned home i set up ps4 as normal but my controller keeps disconnecting and reconnecting itself. It is not a charge issue as it has been charging for 2 hours now. I am just sitting on the home screen now and controller is plugged in by usb cable and just keeps connecting and reconnecting but remains on charge when it disconnects. Any help would be much appreciated

Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.Once the PlayStation 4 is off, press and hold the power button. Release it after you've heard two beeps: one when you initially press, and another 7 seconds later.Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.Choose option 5 rebuild database.For home hub. Open the web browser on a computer or device connected to your Hub and go to http://bthomehub.home to open the Hub ManagerClick on SettingsEnter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new passwordClick on the "Advanced Settings" tab, then click Continue to Advanced SettingsClick on the "Wireless" tabTo manually select the wireless channel for the "2.4 GHz" band:Go to the 2.4GHz page and select a channel from the drop down menu next to "Wireless Channel". First try channels 1, 6 or 11Click Apply to confirm the change. Then wait 60 seconds for your computer to automatically discover the new settings. There's no need to change any settings on your computer

NEED HELP! Modem keeps disconnecting w/K7T266 Pro & WinXP

My system:
K7T266 Pro
Athlon 1333MH
256Mb DDR 2100
MSI GeForce 2 MX, 32Mb
Zoom V.92 internal modem
SB Live! 5.1
2 x 80Gb Maxtor HD
LiteOn 16x12x40 CD-RW
USB mouse
340 W Enlight Power Supply
This system worked fine on the internet when I was running Win98. I upgraded to WinXP and now the modem keeps disconnecting shortly after connecting (but it always connects for a short period of time).
Here's what I have tried: Reloaded WinXP Home Edition on a newly formatted HD using a clean install (not an upgrade) and the NT file system. Loaded the latest MSI 4-in-1 drivers and upgraded Bios to latest version (v1.9). Reloaded all the software. Got all the latest XP drivers and WinXP updates. Have tried 4 different brands of modems, internal and external. Have tried modems in different PCI slots (currently using PCI slot 3 with SB in slot 4). Have tried modem on different Com ports (currently using Com 3). Have tried slowing down the com port speed. There is no IRQ sharing with the modem. Have tried different phone jacks and cords (the same ones that work fine on the older HP Win98 computer I am writing this on). Have tried 2 different ISPs (currently using CompuServe). Have reloaded the ISP software several times (trying different versions) and currently have their latest XP version - ISP says others are not having this problem with their software (have spent hours with their technical help with no resolution). Not using any ad blocker or anti-virus software (yet).
Nothing I have tried has made any difference so far. Am I missing something? I don't want to go back to Win98!
Oh ya, another minor annoyance: My system freezes after sitting idle for a while, even though the Windows power scheme is set to Always On and no screensaver. Otherwise, everything else works fine.

Hello everyone,
I was gone for a few days, but when I got home I was very happy to see some more posts to this thread!!
Last night I tried disabling the SoundBlaster (with the Windows System Device Manager). I disabled both the sound card and the game port. The modem was still disconnecting.
Until now I hadn't heard of Via chipsets and SoundBlasters not getting along well with each other either. I had, however, previously tried another sound card - it was an older Diamond Monster card I had, but I couldn't find a WinXP driver for it. It didn't work well at all with WinXP. So back to the SoundBlaster Live! 5.1.
I did find a cure for the other problem I mentioned. I noticed that the SoundBlaster and all 3 USB controllers were sharing IRQ 10. I removed the USB optical mouse and tried a PS2 ball mouse. That solved the problem where the system was freezing after sitting idle for a while. I sure liked the optical mouse better though. This same problem may have been related to another one I noticed. When playing audio CDs, sometimes the sound would stop momentarily and then go on again. I haven't yet had a chance to see if removing the USB mouse solved that problem as well. I have also noticed that the volume of audio CDs are controlled by the wave volume and not the CD volume. Is this normal? I have both the analog and digital cables connected and the CD digital setting enabled. It's very annoying, since turning the volume up on audio CDs causes the Windows wave sounds to blast me out when they play. I don't know how to set the SoundBlaster to use one of the other unused IRQs - can anyone tell me how to?
I haven't yet tried the PCI latency patches, because I wasn't too hopeful after seeing that it didn't work for Philipponnat.
Now for the Bios. I have always had my Primary Graphics Adapter setting on AGP. The onboard modem and audio settings have always been set to disabled. I was excited to see that Philipponnat found a cure for the modem disconnections with the PCI latency setting. When I went to my computer to do the same thing, I was disapointed to find that my Bios does not have a setting by that name, either in the PNP/PCI configuration or anywhere else. The only thing I found that looked related was one called "PCI Delay Transaction" in the Advanced Chipset Features section, but the only settings available are enabled or disabled. Mine was set to disabled, but I couldn't tell any difference when I set it to enabled. Maybe we have different boards - mine is version 1, but I have flashed the Bios to the latest version I found, v1.9.
I have noticed another strange thing in the Bios. The Bios no longer detects the power supply fan speed - it always reads zero RPM in Bios even though the lead is hooked up. The other fans show a reading. The power supply fan used to show a reading when I first put the computer together.
I also have S.M.A.R.T. enabled. I have 2 identical hard drives. They are Maxtor 80Gb 7200RPM ATA133 drives which are S.M.A.R.T. capable. Only the primary drive (master on the primary IDE) displays S.M.A.R.T values in SpeedFan. The other drive is set as a slave on the secondary IDE (my CD-R-RW is set as the master on the secondary IDE).
There have sure been a lot of wierd things about this motherboard. Thank you everyone for your input so far. Still need more help!!
John

Mi424 wr rev I keeps disconnecting slingbox 350 after 48-55 hrs

mi424 wr rev I keeps disconnecting slingbox 350 after 48-55 hrs. If I unplug the ethernet cable from the LAN port on the router it will work again only temporarily. I can't access the slingbox from outside the LAN. I just says "connecting" and is being blocked by the router.yet it is working for a few days before disconnecting. Help?

ddvoro wrote:
ok i set the lease type to static on the slingbox. why does it say that the lease type will expire in 1439 minutes? Also the andriod phone shows up on the "my network" screen on the router. Does that need to be assigned a static lease also? I need for the router to allow the andriod phone to have acess outide the LAN when i am using wifi or 4g data when away from my home.
Because its PSEUDO static. Actual static requires purchase of static addresses from your provider (i.e. Verizon) and is usually only used by businesses.

TS1398 Hi. My wifi keeps disconnecting. I kkep turning the wifi on and off in settings but will disconnect again after a minute or so. I use an ipad2 and my ios is updated. How to troubleshoot? - kay peralta

Hi. My wifi keeps disconnecting. I keep turning the wifi on and off in settings but will disconnect again after a minute or so. I use an ipad2 and my ios is updated. How to troubleshoot? - kay peralta

Is this happening with one particular network or with all? Make sure iOS is updated on the device.
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

Why does Face Time keep disconnecting during calls. Screen freezes up., why does Face Time keep disconnecting during calls. Screen freezes up.

Why does Face Time keep disconnecting during calls? The screen freezes after just a few seconds on Face Time and disconnects.

Close All Open Apps... Perform a Reset... Try again...
Reset (No Data will be Lost)
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Also... See Here > Troubleshooting FaceTime
Mac http://support.apple.com/kb/TS4185

Why does wifi on my iPod touch keeps disconnecting and reconnecting

I'm near a good router with three bars of wifi, yet it keeps disconnecting then reconnecting. This may be an iOS 5.1 issue.

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Restore from backup
- Restore to factory defaults/new iPod
- You could also have an interference problem from another device like micrwave or other device.

HT202639 Wifi keeps disconnecting

Started few days ago, my iPhone 4s keeps disconnecting from wifi. It's on iOS 8.1.2 . Everytime I open an application that uses network, wifi gets disconnected. Such as App Store, Skype, Clash of Clans and all other app that uses network. After the disconnection, either it will reconnect to my wifi or it won't connect until the next reboot. Sometimes, when I switch off the wifi toggle, my phone freezes and needs to force reboot in order for my phone to unfreeze. I think the reason that this happened is because my phone fell and hit the floor alot of times and might have damaged the phone inside or there is a software problem. Any solutions or real reason to this?

I have the same issue. What I've noticed is that when I connect to the network, it pops up one of those wifi authentication windows like I'm connecting from a hotel or something. But this is connecting to "http://www.apple.com" and the only thing the window says is "SUCCESS". I can't do anything. When I hit cancel it disconnects from that network since it thinks I haven't authenticated.
Where I work you can set up wifi accounts for guests, so I did that for myself and that worked because that popped up a real authentication page, but again all signs point back to a TEST page that apple has, so they seem to have left some beta code in here or something.
Haven't tried on my home LAN yet...hope it works!

HT4623 my ipad keeps disconnecting and knocking me off apps. What could be the problem?

My ipad keeps disconnecting and throwing me off apps. There are no updates. What could bethe problem?

1. Double-click the Home button and hold apps in the Task Bar down until they all wiggle then tap the minus sign to close apps. Tap the home button to return to Home screen.
2. Hold the Sleep/Wake and Home button down until you see the Apple Logo.

Home Hub5 keeps disconnecting

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