Home page lacks toolbars(file..back..address)

My comcast home page does not have toolbars (file,edit...; back..home..; address) when using Firefox. (It has them when using IE). Otherwise everything works including e-mail.
== This happened ==
Every time Firefox opened
== about a week ago

Hello Italo Servi,
please follow these steps to make the Menu bar re-appear:
*Press the ''Alt'' key to make the menu bar appear temporarily.
*Now select View > Toolbars from the bar and check '''Menu bar''' again.
Kind regards,
Tobbi
Firefox Support Volunteer

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== This happened ==
Every time Firefox opened
== Installed 3.64.4 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Creative ZENcast v1.02.10)

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TNSLSNR for 32-bit Windows: Version 10.2.0.1.0 - Production
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