Home screen basic,shortcut,contact bar problem

when im using basic home screen, 
-cannot accessed to " open calender" in the home screen
-keyboard icon clicked, no response in the home screen
-contact icon clicked, no response in the home screen
when im using shortcut home screen,
-i cant even view the 4 shortcuts, and i cant click either, no response, i've tick the 4 shortcuts to view on the homescreen.
-keyboard icon clicked, no response in the home screen
-contact icon clicked, no response in the home screen
when im using contact home screen,
-cannot accessed to " open calender" in the home screen
++++++++++++++++++++++++++++++++++++++
- i have the latest version v21  (i have tis problem in v20 before)
- i had do a hard reset, to both memory card and phone memory.
- factory reset
- even everything in default, without installing any themes or application.
- JUST LIKE A NEW PHONE AFTER BOUGHT.
please anyone help me!!!!!!!!!!!!!!!!!!!!!!!!!

That should be a sure fire reset method (one that has worked for me).
You can also try: *#7370# 
That is a deep reset that should take you back to factory settings.

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