Home service not working

My home phone *** and internet service have not worked for over a week. Phone line was cut by SC department of Transportation. When is this repair going to be fixed?
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

You have called and scheduled a tech visit, yes? Outside plant issue would be referred by the tech who made the service call. Why was the line cut? Construction, is equipment being moved due to road being widen?If so could take weeks as last summer the crossbox feeding a subdivision had to be moved, the entire neighborhood was out till new box could be placed, all equipment moved and new lines spliced. Another box by the zoo also replaced, took 1-3 weeks depending on order being moved, businesses were done before residential accounts.

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