Home Sharing/Apple Remote app issue on desktop

Alright so I'm a little confused. Less than a year ago I was able to use Home Sharing and the Apple Remote app on both my desktop [wired] and laptop [wireless]. Within the last few months, Home Sharing worked on the laptop and I was even able to use the Remote app on it as well, but the desktop is unresponsive in both areas. I have the most current version of iTunes on both computers [10.4.1.10]. The iPod plugs in and syncs fine I just want the **** Remote app to work again. Any and all help would be appreciated and I will give you any more info you need.

Peter Thomson wrote:
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
I'm having this issue as well and it's extremely frustrating. Everything worked fine before I got my Apple TV a few days ago and turned on home sharing as part of the setup. Ever since then I've had these bizarre intermittent issues where my remote app can't see my iTunes library. It will work fine, then stop working, then 10 minutes later it will randomly start working again. I can't determine any kind of pattern as to what's happening, but it definitely has something to do with either my Apple TV or home sharing because my previous setup worked flawlessly for months before I started using ATV and home sharing.
I would love to see an acknowledgment of this problem by Apple and an indication that a fix is on the way. The frustration comes from not knowing what on earth is going on and if there is anything I can do to fix it.

Similar Messages

My home sharing and remote app does not work. How do I fix it? I am on a university network.

My home sharing and remote app does not work.
Here is my setup:
Macbook 2009 running Mac OS X 10.6.8
Itunes 10.6.1
Ipod Touch 4th gen Mac OS X 5.1
I am on a university secured network.

Hi Charles, chinese may be difficult, see our resident language ecxpert, Tom's reply here...
https://discussions.apple.com/message/20061347#20061347
On the slowness...
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages when this happens.
In the Memory tab of Activity Monitor, are there a lot of Pageouts?
https://discussions.apple.com/servlet/JiveServlet/showImage/2-18666790-125104/AM Pageouts.jpg

Home Sharing/Apple Remote Suddenly Stops

I have been having this problem for as long as Home Sharing and the Apple Remote for iPhone has been available. I am throwing out to see if someone can help. Here's the background.
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
2. When Home Sharing stops, I get the messages about Firewall settings, but I have made no changes to any settings. I am using 10.6.4. I have tried turning off the Firewall and restarting the computer, but that did not work. I currently have the Firewall on and it is set to allow incoming connections to iTunes.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
4. 2 iPhones can still connect to my other computer running Tiger. It is always the Snow Leopard computer that has the connection issue.
5. My IPv4 addresses did not change on any device.
6. I have IPv6 turned to Off.
7. All my devices are running on the same WiFi network. No other connections are effected, and the iPhones connect to the Tiger computer with no problem.
8. I have tried uninstalling iTunes, and removed all iTunes related files as outlined on the Apple support page. After a fresh install, Home Sharing still did not work.
9. I have tried uninstalling the Apple Remote App on my iPhone, but it did not work.
10. When Home Sharing Stops, no iPhones can be paired to iTunes to be able to use Remote.
11. I have tried renaming my iTunes library.
12. Restarting the computer does not change anything.
13. I have not changed any network settings.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
So there is some sort of connection issue happening that is beyond me. It is only in iTunes on my 10.6.4 computer. Only iTunes is affected. Time Capsule is backing up. All other connections to the internet work fine. Sync is never interrupted.
I believe someone out there has the answer! Genius, help me!
Thanks in advance for reading and any help that can be offered.

Peter Thomson wrote:
1. One day Home Sharing (iTunes 10.0.1 but also in iTunes 9.x) works, and then a few days later, it will not work. A few days later, it works again.
3. When Home Sharing stops, Apple Remote on my iPhone also no longer connects to iTunes.
13. Mysteriously, for no apparent reason, Home Sharing and the Remote will start working again at some point.
I'm having this issue as well and it's extremely frustrating. Everything worked fine before I got my Apple TV a few days ago and turned on home sharing as part of the setup. Ever since then I've had these bizarre intermittent issues where my remote app can't see my iTunes library. It will work fine, then stop working, then 10 minutes later it will randomly start working again. I can't determine any kind of pattern as to what's happening, but it definitely has something to do with either my Apple TV or home sharing because my previous setup worked flawlessly for months before I started using ATV and home sharing.
I would love to see an acknowledgment of this problem by Apple and an indication that a fix is on the way. The frustration comes from not knowing what on earth is going on and if there is anything I can do to fix it.

Homesharing + Apple Remote App on 2 iPads = different display

Hi everybody,
I have the following setup installed at home: An Apple TV 2 + Two iPads. My wife and I are using the devices together, so each of us has their own Apple ID / account ("MyAccount", "WifeAccount") which we are using for our iPads. However, I have entered the same account for homesharing on all devices, so it looks like this:
Apple TV 2: iTunes = MyAccount, iTunes Match = MyAccount, Homesharing (HS) = MyAccount
First iPad (me): Overall: MyAccount, HS = MyAccount
Second iPad (wife): Overall: WifeAccount, HS = MyAccount
We are using the Apple Remote iPad App on both iPads to control the Apple TV 2. However, we have the following issue:
When I use the Remote App on my iPad, I can directly access the music files which are in the iCloud through iTunes Match. "Directly" means I don't need to turn on my TV, i.e. I can see, browse through and select all music files directly on the iPad and they will start playing on the Apple TV.
So I am not streaming from the iPad to the ATV2 (i.e. no Airplay); the iTunes Match songs play directly on the ATV2 as if I were selecting them via TV. So far, so good...
Now, when my wife starts the Remote App on her iPad, she can see and select the ATV2 and she can control it via TV (with swiping and clicking), however, she doesn't see any of the music files on her iPad. This means that she always has to turn on the TV and click through all the options to select music (because that way she can see the files in the cloud), but she can't select them directly on her iPad.
I understand that she doesn't have my iTunes Match account activated on her iPad, however, from my perspective this should not be required., since the ATV2 is logged in to the iTunes Match account and thus we both can select the music via the TV interface - but only I can see and select the files via iPad.
Does anyone experience the same problem and/or has a solution for this so that my wife can select the songs on her iPad as well?
Thanks a lot!
Hobbes

Hi Winston,
Thank you for your answer! I agree that this seems to be a logical explanation, but then it is a strange way of implementation. After all, anyone can access all my music by going through the TV interface with the physical silver Apple remote, regardless if any computers, iPads or iPhones are turned on. So the ATV2 has access to all the music files and also lists them all, however, in the App only I can see them - my wife has to use the TV & remote.
Further, home sharing should enable all my family members to listen to all "my" music. My MacBook Pro provides music via the "physical" iTunes library, my ATV1 provides music via the physical iTunes library (stored on the HDD), my ATV2 provides music via access to iTunes Match.
So now I can access & see all files directly: MBP, MBP via ATV2, ATV1 and of course ATV2.
My wife on the other hand can only access MBP, MBP via ATV2, ATV1 but not ATV2 unless she turns on the TV.
So maybe Apple followed the logic you described when designing home sharing & the remote app, but then they moved from a great implementation on the ATV1 to a "user unfriendly" solution on the ATV2...
Oh, well, looks like I'll be keeping my ATV1 longer than I had expected ;-)

Apple Remote App or Home Sharing won't work on iPhone or iPad with iTunes (Win 7)

Hi,
After I updated my Remote App (version 4.0) on my iPhone 5 (iOS 7.0.3) and iPad-3rd generation (iOS 7.0.3) and updated my iTunes (Version 11.1.3.8) on Win 7, I no longer can get Apple Remote App to work or my Home Sharing to work with Music/Videos for shared library.
I've followed every step in troubleshooting for Remote App (http://support.apple.com/kb/TS1741) with system requirements, proper iTunes settings, Home Sharing setup, Network connections, restarting the network router, and checking firewall settings. I've also done every setp in troubleshooting for Home Sharing (http://support.apple.com/kb/TS2972).
I've done multiple combinations of signing out on both iDevices and iTunes with Home Sharing, turning them on in different orders, closing and re-opening the apps and iTunes, restarting the iDevices and my computer. No matter what I do, nothing works.
I've even tried taking my computer and iDevices with me to different routers (work, home, friend's house, etc.) to see if it was a router problem, but no matter what I do it will not work. I am looking forward to getting an Apple TV soon, but if these problems persist, the outcome of that possibility is unlikely.
Are any of you experiencing problems like this? I could really use some help.
Thanks for all your support.

I just ran iTunes Diagnostics (Help --> Run Diagnostics... --> "Check" Network connectivity tests).
I found this:
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
I checked my Firewall settings (Windows Security Essentials) one more time, and it IS enabled for Home/Work (Private) and Public.
I think I'm going to uninstall and reinstall iTunes and see if that helps.

My apple remote app on my iPhone 4S has stopped working after the 7.0.6 security update.

My apple remote app on my iPhone 4S has stopped working after the 7.0.6 security update. It's not my home sharing or router setting, I have an ipad that I haven't yet updated that works completely fine and my network is run on the newest AirPort Extreme.

i have same problem but much worst.. i update my iphone4s ios 7.1.1 to 7.1.2 and my iphone CAN'T READ MY SIM, MODEM FIRMWAY GONE, IMEI GONE, and same issue as you guys can't hear sound on my speaker but using earphone works, battery drain much faster than before. Any suggestion guys to Fix my iphone.thanks a lot. APPLE PLEASE FIX. TAKE ACTION.

Can't get Apple Remote App to stay connected to my ITunes library.

I recently had my modem and router taken out by lightening. So I replaced them both with what is supposed to be the latest and greatest. Simultaneously, Apple had a new version of ITunes, so I updated. Now I can't get the Apple remote app to stay connected to ITunes. If I start ITunes on my computer, my IPhone 5 will see and connect to the library, as well as my IPad. But as soon as my IPhone or IPad goes to sleep and I try to reconnect to the library, it can't connect to the library. I've never had any connection problems before and not sure what is causing the problem. I can turn off Home Sharing in ITunes and turn it back on again, or restart ITunes and it works, but as soon as the IPhone or IPad goes to sleep, it won't reconnect again. Is this a router issue or ITunes Home Sharing issue? Any input to resolve this will be greatly appreciated..............because it is really annoying not to be able to control music the way I did before! All products have the latest updates.

Take it back and exchange it.
If the remote doesn't work out of the box new then either remote is faulty or AppleTV is faulty (eg IR sensor not located properly in the case).
Either way one of them isn't working, exchange it.

I can't connect to my iTunes library on my Macbook Pro using the Apple Remote app on my iPhone 4S. Why?

Hi all,
I've been looking through the forums for help with this problem. There are a couple of threads with similar problems, but no solved threads and the discussion doesn't seem to go anywhere... As far as I can tell, it's been causing a lot of annoyance for many users, including myself, but it looks like the community's in the dark about why it's happening!
I'm trying to connect to my iTunes library using the Apple Remote app on my new iPhone 4S. As you may know, there are two ways to do this:
Connect via Home Sharing by setting up Home Sharing on both iTunes and the iPhone, or
Connecting directly to iTunes using a four digit passcode.
I've tried both methods, and neither work!
Here's what happens for each method:
From the Remote app start screen, I tap the "Turn on Home Sharing" button. I enter my Apple ID details (which are definitely correct), and get a confirmation message on my phone saying "Home Sharing is on using [my email address]. To control iTunes: Choose Turn On Home Sharing from the Advanced menu in iTunes on your computer." I then go to iTunes, turn on Home Sharing, enter my Apple ID again and get a confirmation message saying "Home Sharing is now on", etc. However, there's no connection formed between my iPhone and my Macbook Pro - the Remote app just shows a message saying "Turn on Home Sharing in iTunes on your computer or on Apple TV using the account [my email address].
From the Remote app start screen, I tap "Add an iTunes Library", and the four digit passcode is shown on my phone. I select the new "Quintin's iPhone" item that appears in the iTunes sidebar under "Devices", and enter the passcode on the screen that appears. Once I've entered it, I get a confirmation message saying "Your Remote is now able to control iTunes" with an "Okay" button. Clicking the "Okay" button makes the screen and the sidebar item disappear completely. On my phone, a message that says "Looking for ..." is shown on the screen with a spinning loading wheel, but nothing happens. After a minute or two, it stops and simply says "Could not find".
After trying both methods, I went through all of the troubleshooting steps here: http://support.apple.com/kb/ts1741 . Absolutely no effect.
I should mention that I was experiencing similar problems on my old iPhone 3Gs with an older version of iTunes. I thought it might have been some kind of hardware fault and expected it to clear up once I got the new phone, but the problem is still there. It's a new phone, a new computer, a newer version an iTunes... even a different network I'm trying to connect to it on. Bizarre!
I've even tried using the Mobile Air Mouse remote application instead. However again, the Mobile Air Mouse app on my phone can't pick up the Mobile Air Mouse server on my Mac.
I'm kind of at the end of my rope here. Anyone?

I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.

Apple Remote app Stopped working

Since update 2015-003, my iOS Remote app will not work. Does anyone know why this is and how to fix?

Hello Wrains1972,
The pairing process happens when you turn on Home Sharing.
Set up Remote app for iPhone, iPad, and iPod touch - Apple Support
https://support.apple.com/en-us/HT201664
Turn on Home Sharing using Remote
Connect iPhone, iPad, or iPod touch to a Wi-Fi network on the same local network as your Mac, PC, or Apple TV.
Open the Remote app on your iOS device.
Turn on Home Sharing from the Remote Settings screen.
Sign in to the same Home Sharing account you used to sign in on your other devices.
After you set up Home Sharing on one or more devices, Remote will pair with those devices and you can start controlling them. You can use separate Apple IDs for Home Sharing and the iTunes Store on an iPhone, iPad, or iPod touch. For example, you can sign in to Home Sharing using one account and then use a separate account for the iTunes store.
- Judy

Apple remote app not finding anything

My Apple TV just updated its software. Home sharing is on.
iTunes home sharing is on too.
When I open apple remote app on iPhone 5, nothing is showing up.
I turn off home sharing, then turn it on and sign in remote app.
Still Apple TV or iTunes library not showing in remote app.
I turn off wifi on iPhone, then back on.
Then they how up.
If I restart Apple TV and iTunes, they disappear from remote, and then I have to turn off/on wifi again.
Is this how it's supposed to work now?!
Or is something wrong?!
Thanks.

The separate wireless router that Virgin supplied is connected to the Time Capsule via ethernet and is broadcasting an 802.11g only signal and acting as an ethernet hub for a few devices.
You didn't mention it, so I just wanted to be sure ... is this separate wireless router configured as a bridge? If so, can devices, connected to it, "see" network clients connected to the TC ... without using VNC?

Why does apple Remote app disconnect from itunes all the time

I have downloaded the apple remote app on my iphone 5 and have successfully attached it to my itunes library via Homeshare.
However, if i leave my phone and it goes into the suspended mode it will not be able to find the itunes library again.
To do so, i have to turn off the HomeSharing facility on itunes, then turn it on again. Then the iphone Remote app will find the itunes library.
Please please please can someone help me as it's doing my brain in?!?!?
I am running the itunes program on a PC.
thanks!!
Tim

The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Troubleshooting Security Software

TS1741 Apple remote app on iPad & iPhone cannot find library

I have used the Apple remote app on my ipad in the past, controlling my computer and also my stereo using airport express. I haven't used it in a few months, decided to have another look at it and have run into trouble. I keep getting 'could not find' when I try to add my itunes library.
Itunes can see my iPad, when I try to add the library it pops up in ituned to put the passcode in. My wifi is working fine in the house on both iPad and iPhone. I have deleted and re-added the app, upgraded to the new itunes, restarted computer, tried using the Remote App on my iphone. All the same thing. I've also done everything in the help section for the problem.
Please help, I really need this to work as we are having a big party and was going to use this instead of a juke box.

Try quitting the app and then reset your iPad.
Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it jiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then reset your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider should one appear until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

Unable to pair Apple Remote App with iTunes

I am running a Toshiba Satellite L505D-S5965 with Windows Vista SP 2. My iTunes software is 8.2.1.6, and my iPhone 3GS is running OS 3.0.1 (7A400). Both the Satellite and iPhone are connected to the same WiFi local network, and yet the App "Remote" by Apple Software is unable to communicate with iTunes to allow the entry of the four digit code to establish control of the iTunes library. Shortly after purchasing the iPhone 3GS I purchased the Satellite, but in the couple of weeks between the purchases the Remote App worked fine on my Gateway running Windows XP SP2. I have been through Apple Telephone support twice, and have really run one of the technicians through the mill researching possible solutions. I have visited an Apple Store Genius, who could find no reason for the problem. The iPhone and Remote App worked perfectly well on the store's WiFi and Mac, but his iPhone also wouldn't work with my laptop. I have been through Kaspersky's technical support system to ensure that there isn't a firewall issue. They have assured me, after reviewing logs from my laptop, that this is not the case. I even went so far as to uninstall all my Kaspersky product, but the Apple Remote App still would not function properly. I have updated the router's firmware, and checked that the laptop's wireless card is running the latest driver. At this point I can't think of anything else to try but would really appreciate any suggestions. Thanks, Steve

Monday 7th Jan.
Just to say that Apple did call me this am to discuss the problem on foot of a call I made last week.
In the meantime the remote worked with both a 2007 IMac and a 2009 laptop but not on the m-mini.
When I tried pairing this morning during the call by pressing Menu and next together it paired.
The change is very subtle, it just says paired in the advanced section of the security et sl section as referred before, with a fleeting 2 intersecting rings icon.
The big difference is that Front Row is gone....
The remote only works to a limited degree within some apps such as iTunes and iPhotos.
In theory it controls the volume in iTunes but as of now for me it doesnt....:( need to look more.
As to what the problem was:
It seems there is a set of keyboard combinations that can be used to force a reset the ID of the remote, the suggestion is MAYBE that by getting it to work on the iMac and laptop in some way reset the ID.
This stuff is WAY beyond my skill level:)
I did impress upon Apple the need to look at the issue in threads like this....
Message was edited by: qazxsw52

Apple Remote App not reflecting recently added genres

During the initial round of cataloging movies, etc. and adding some custom genres, they were immediately reflected on the Apple Remote App. However, subsequent additional genres are not showing up. If I use the trackpad interface of the Ipad to navigate the Apple TV menus, the new genres are there...they just aren't on reflected on the remote app.
Any ideas?

You are not alone. I tried all the fixes, multiple times, but nothing worked.
I think there's nothing to do but wait. The fact that many of us are experiencing the same problem with the iPad Remote app, and the fact that the iPhone Remote app still works fine, tells me it's a glitch in the software - maybe Apple TV 5.2, maybe iOS 6.1 (I updated to both yesterday).
Meanwhile, since Apple does not read these forums, I suggest we all leave comments on their feedback page: http://www.apple.com/feedback/appletv.html
That way they'll at least know a bunch of us are having this issue.
Hopefully Apple will issue a fix soon.

Keynote remote will not pair with ipad after update to 10.7.2-bluetooth issue or remote app issue?

Noticed keynote remote will not pair after updating. Bluetooth light flashes a couple of times then goes off. I'm wondering if it's a bluetooth issue or a keynote remote app issue.
Any suggestions or remedies?
thanks

Then again, it may not.
I've tried all the things recommended in the Apple KB article, and it doesn't work. Mulderscully is right, in the recent iOS 5 upgrade, Bluetooth is not turned on (at least, its symbol is not visible) from within Keynote even if you turned it on in the Settings menu. Posts in another thread recommended using another app to establish a Bluetooth connection between the iPad and iPod (I used Touch Rummy), then switching back to Keynote and Keynote Remote. This does work for me, but it is an awkward workaround. Shouldn't 'It just work'?

Home Sharing/Apple Remote app issue on desktop

Similar Messages

Maybe you are looking for