Home sharing drops out about once an hour

Hi I have a brand new, week old 3rd Gen Rev A Apple TV and about once an hour the home sharing drops out stopping whatever we are watching.
Router is a netgear cg814wg v3 located about 15-20 metres away from the Apple TV, Computer is running iTunes 11.4.0.18.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings
Sources of Interference
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

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After itunes and atv3 update the home sharing drops out

I updated aTV3 and itunes and after that the home sharing dropps out suddenly.

Hello Roossx2,
Thanks for using Apple Support Communities.
For more information, take a look at:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Have a nice day,
Mario

Apple TV2 Home Sharing Drop Out after 25mins of playback

iTunes: 10.5
Mac 10.6.8
Apple TV2 - 4.4.2
Home Sharing a Libary
Everything wired ethernet
After I watch a movie - let's say Dark Knight from the shared itunes Libary using Home Sharing at about 25 minutes the movie will stop and the Apple TV goes back to the main menu screen. I can then browse to the shared library under computers and start watching it again. After about 25 minutes or so it will do the drop back to the menus.
What gives? Until the 4.4.2 update I could watch anything for hours. It is also dropping back to the main menus when playing songs after 3-4 songs.
I've restarted all the network and t

I too upgraded to all the latest software (iTunes 10.2.1, iOS 4.2 on my Apple TV2) and am now experiencing drop-outs on home sharing every 10 minutes or so.
I can force Apple TV to re-recognise iTunes by quitting iTunes and then reloading. I have however noticed that my iTunes library will intermittently return to the Apple TV "Computers" menu.
Unlike others who have fixed the problem by merely disconnecting a wired ethernet link, I am running over wireless ('N' exclusively - is this anything to do with the problem??) This problem is quite irritating since my Apple TV/iTunes worked pretty well before the recent upgrades ...

Re: Home Sharing drop out with Apple TV2

I, too, am having a similar problem, but it seems to be slightly different from what most people here are experiencing. When I go to watch purchased content, my computer shows up but my it registers nothing in my library. Then, on my mac, I turn +Home Sharing+ off and then on again and everything shows up again for a while. However about five to ten minutes into watching the show, it stops and everything seems to have disappeared from the library again. Stop+start +Home Sharing+ again and it comes back.
Wash. Rinse. Repeat.
I'm running iTunes 10.2.1, OS X 10.6.7 and the latest iOS on the ATV. My wireless network (which everything is on) is managed by an Airport Extreme.

Had the same issue this AM trying to stream tunes from iMac to TV2... dropped the connection about 3 songs in and kept skipping to the next song, would play it for about 45 seconds then skip to the next song. Very weird, but in searching the forum, I found a guy that said if you turn off the screen saver (set it to NEVER) and the sleep option (again, set it to NEVER) then all should be fine. So far so good... playing thru and has been for the past hour. Until an update comes out, this is the best fix for me...

Apple TV & Homehub 3 Home Sharing Drop Out

Good morning all and my apologies for posting this in the BT Vision section but I didn't know where else to go.
I've had BT Infinity for a few months now and been generally happy with the service. I'm a Mac user and at the weekend I decided to purchase an Apple TV 3. One of the main things I wanted to do with the ATV3 was to be able to use Home Sharing from my iTunes on my Mac. I set everything up and it was all looking good, within minutes I was happily streaming video to my Apple TV. 5 minutes into playback however it dropped out. It said on the Apple TV that Home Sharing needed to be enabled, I went back to the Mac, Home Sharing was enabled but I reconnected it again and it started working again. 5 minutes later again it disconnected.
I'm no network/router expert but even then I knew something was wrong. I started to trawl the Apple forums looking for people with similar issues and found a LOT! Problem is that everyone has different routers, issues, fixes and none of the solutions I tried seem to work for me, such as changing the channel on the router, reboots etc.
Basically I'm just really stuck now. I'm not the most technical of people (but I do know some stuff) but I'd love some advice if anyone can help. At the moment the Apple TV is practically unusable for me and I really would love to be able to have this working as when it does work for those brief few minutes it works really well and does exactly what I want it to.
Many thanks in advance.
Solved!
Go to Solution.

I should add I found the following on the Apple forums although this seemed to be quite an old post (2 or 3 years) and was for an older Home Hub as when I checked I couldn't seem to add the Port Maps in the same way as this post and got confused
Solution:
1. Update the software on Apple TV (Settings | General | Update software)
2. Perform windows update (Start | All programs | Windows update)
3. Obtain the latest release of iTunes software. Run iTunes. From the iTunes menu select About | Check for updates. I am running version 9.1.1.12.
4. Check that you can view movie trailers from Apple TV. If you can't then you the apple TV has not connected to the BT home hub wireless network. You need to enter the BT home hub wireless key (which is found on the back of the bt home hub) as you password when you connect your apple TV to the wireless network. Check again that you can view Movie trailers. Don't proceed until you can.
5. Enter the BT home hub manager (Start | All Programs | BT Home Hub | Hub manager). Select Advanced. Enter admin as the username and your password to your hub. This is either a password you entered when you first set up the hub or the S/N number printed on the back of the BT Home Hub. Click continue to advanced. Select Application sharing. Select Create a new game or application.
Enter MyAppleTV against Name. Select Manual Entry of Port Maps.
Enter this Information one line at a time:
Protocol | Port range | Translate To ... | Trigger Protocol | Trigger Port
TCP | 123 | TCP | TCP | 1
TCP | 3689 | TCP | TCP | 1
UDP | 5353 | UDP | UDP | 1
TCP | 80 | TCP | TCP | 1
TCP | 443 | TCP | TCP | 1
TCP | 53 | TCP | TCP | 1
6. In BT home hub manager navigate to the devices menu, just above application sharing. And select MyAppleTV from the drop down menu and assign it.
7. Turn the power off on the Apple TV, BT home hub, and PC. You must turn the BT home hub off.
8. Turn on Home hub, PC. Wait for your network to return. When it has turn on apple TV.
9. Open up iTunes. In the menu select Edit | Preferences | Apple TV. Check that Check for Apple TVs is selected.
10. In iTunes under Library and Store, Devices should appear and within Devices Apple TV should appear.
11. If this does not work then phone Apple support and do not let them fob you off by offering you a replacement Apple TV.

Apple TV Home Sharing dropping out

Does anybody know, who speaks English not silico valley cyberspace talk, how to fix it. When I start to watch a movie after 3 mins the movie stops and I am asked to jojn home sharing, as it is already on I have to reboot. the smae thing happens in another 3 mins.

My host Mac is in the room directly above my Apple TV. I tried most everything and still could not keep a solid connection. I was just getting ready to run a hard line ethernet cable through the wall from the host Mac to the Apple TV when a friend suggested I try a powerline device. I bought THIS ONE and it works perfectly!
You get two devices in the box. You plug one into a wall outlet near your host computer then run an ethernet cable from it to you computer. Plug the second one into a wall outlet near your Apple TV and run an ethernet cable from it to the Apple TV. Once both are pluggin in and wired, you have to press a button on both devices to link them. The whole thing took about 10 minutes get running. Apple TV finallly works without drops and I diddn't have to run wire through the wall!
Two things though:
1) The devices must be plugged into a wall outlet. The insructions say they will not work from a power strip.
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ATV2 Home Sharing Drops Since Mountain Lion Upgrade

I've found some stuff close to my issue, but really nothing addressing my issue. I have 3 Apple TV 2's. When running my 27" Mac on Lion, everything streamed wonderfully. I have a BIG router capable of handling movie streaming, so the network should NOT be the problem. After installing Mountain Lion, all three of my Apple TV's have been getting dropped from Home Sharing during the middle of a media stream. It happens with regularity with music and movies. Even Netfilx streams drop because Home Sharing drops out. The only way to fix it thus far is to disconnect and re-connect Home Sharing at the 27" Mac, where the streams originate. I'm certain this problem is due to the Mountain Lion upgrade. Is there a fix or do I need to wait for Apple to push something out to us?

For anyone else having the "white screen" issue with youtube, and/or yahoo issue. I seemed to have repaired the issue. I turned the parental controls off for both of my kids accounts, restarted my Mac, and the problem vanished.
I also turned the parental controls back on after this, restarted the computer, and the problem came back.
*** This is 100% a Parental Control/Mountain Lion glitch. Hopefully Apple knows and is working on a solution. The sooner they fix it, the sooner I can turn the parental controls back onto my kids accounts.

Home Sharing Drop solution

Installed apple-TV(2-nd gen) and faced a problem many users do. Home sharing drops after few minutes, requires itunes or apple-tv reset, works another few minutes, drops again. I tried to identify the problem but didn't receive an answer from either apple support team or my internet provider. I know for a fact that there is a bug with 2-nd gen apple-tv software, and here is the only solution which finally worked. Since apple support team doesn't have a solution to this problem, I offering it due to goodwill. Whats causing the issue is the separation between wifi network and Ethernet network. Here is exactly what I did step by step:
Log into your router page. Go to the Connected Devices. To the right of each connected device is an edit tab. Click edit and at the edit device screen, de-select DHCP and give the device an open available IP address. Not sure what static ip is available? Go to the Connection/ Local IP Network and change the DHCP ending address from 255 to say 250. You now have IP addresses 10.0.0.254, 10.0.0.253, 10.0.0.252, and 10.0.0.251 free to use as static IP addresses. If the router gives your device a hosted name of "unknown", Put the name of your device in the comments field so that you can see at the connected devices page, what your static ip address is assigned to. While not necessary, it helps. Once you give the devices the IP address, click save.
Lastly, click the "advanced" tab on the routers main menu to the left. Click on port forwarding and click on enabled. Click on "add port forwarding". Under service name, give a name like "AppleTV123". Under service type, for port 123 choose "TCP". Under Server IP address, enter the static IP address your gave for the Apple TV device ( i.e. 10.0.0.254). At the start public port, enter 123. Do the same for end public port and private port. Click save. Do this for each forwarded port that Apple suggests and that I listed in my previous post. The important thing is that port 3689 is UDP and not TCP. This is what made it work for me. Once you have all the ports in, Click on port triggering under advanced and make sure it's disabled.Do the same for DMZ and device discovery under advanced tab. Finally under the "trouble shooting" tab, click on "Restore/reset gateway" tab. At the top is "Reset" press the reset button to restart the gateway. Click on that and all your lights on your router will turn off except the power button. Based upon other conditions, your router will reset within a few minutes , maybe faster.
I'm not sure what computer you are using but Mac under settings date and time, it allows you to choose the time zone and to sync the date and time automatically. I accepted this and just made sure the Apple TV settings for date and time are set to manual but have the same time some as the computer.
My Apple TV has gone to sleep and regained the Home Sharing connection. I have had zero drops since I performed this.
I really hope this method will be taken into consideration, and software fix will be implemented.
Thank you!
Web Address (URL):
none

Hey spma3 and everyone who is reading this post: originaly this solution was offered by spma3. I do apologize for posting this as if if was my solution. I didnt mean to claim it to be mine, please do not misunderstand me. The purpose of reposting it was to make sure that more people find it and solve the problem. Ideally, I would love apple support team to look into this, make changes, and roll out a successfull software update in order to solve it. I personaly spent hours to find this solution and implement it. The problem is: apple team is probably aware of the issue but no solution is offered at this point. Its obvious that there is a bug, however somebody has to make apple team pay attention and implement solution asap. And thats the only reason why I started this post and also submitted it as a feedback to known issues. My purpose: take it to apple team, and make them react promptly. I very often find bright individuals who find solutions but without taking further step its known to a few. This just doesnt cut it. As a person who invested in device, and has to now make research in order to make it work, I feel obliged to do it when I know that somebody discovered possible cause of the issue. Very often we do very little when we can do more. I do admire and appreciate your hard work ant time spma3, however I am taking one more step in order to bring it to attention of apple team. Once again, please do not judge me for presenting spma3's idea as my own. I am not the one who thought this thru. I am simply trying to make sure it gets to apple team attention.
Thank you!

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Thanks,
JOE

Ahhhhh. I was running in circles not being familiar with MacOSX. However, I seem to have accomplished what I wanted. I hadn't noticed that I could delete the other account by clicking the lock icon. Once I deleted it the migrated account became the default autologin account and all is well now. Cool. Pretty simple.

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No home sharing with out Apple have your credit card !!!!!!!!!

Is there soneone out there - that know how to enable home sharing - with out give up your credit card information to Apple !!!!!
This goes for the Apple ID - that need to "setup" (read give more money to Apple) - and wants your credit card info to complete
and it seem like if your skip that part in the Apple ID part - your can not use Home sharing

Thanks, for telling us how to get an Apple ID without a credit card [sarcasm].
I found out be someone other than an Apple employee how to get an Apple ID without using a credit card...
You register for the Apple ID by going through your iTunes application instead of going straight to the internet via a browser. There will be a "NONE" icon to click, right next to the credit cards and Pay Pal icons, on the credit card page of the registration. That's how I FINALLY was able to get my Apple ID so I can use Home Sharing for my AppleTV.
Just to show how cheap the reply was to my question above [via Slash_Gordon/the account that won't allow me into the Apps Store, and won't give me a workable Apple ID for Home Sharing]... Apple sent me a cheap reply today, leading me to this useless conversation thread which had no answer to my problem, which now has the answer in this comment>>
Go to the iTunes Store through your iTunes application [not your internet browser] > Click on "App Store" at top of page > Click on "Sign In" > A small window opens > Click on "Create Apple ID" > another page will appear in the iTunes application > Click on "Continue" > Agree to their "Terms and Conditions" by checking the "agree" square > Then click on "Agree" > Fill out all the "Provide Apple ID Details" on the next page > Then click on the "NONE" on the credit card/PayPal page and fill out the rest below... not the credit card info, though... finish up. That "NONE" icon is the key, which doesn't appear when we try to register via an internet browser.
It seems, Apple is purposely being vague so they can get credit card info. I wish they would prove it isn't true by actually giving me the needed info in my email, instead of leading me to a converstion thread which had no solution to the problem. They should have a Support page giving the solution... of course, they'll say they do have one, and really don't. Well, now you have the solution right here, thanks to someone that gave me the solution when I Googled long enough for it.

BT Home Hub dropping out & turning itself off, Is ...

For the last 24 hours I've been losing connection in the house and have had to do a reset a few times,
This morning I woke up to my home hub having no lights on however the power was plugged in and on/of button pressed down, I then tested the speed and that seemed to cause the home hub to drop out once again showing no lights and needing reseting......sounds like it's about to die, might be wrong though??

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Video iChat drops out excatly once a minute

Hi,
After having used iChat for about a year to talk to my family in Europe from the US, I am suddenly seeing the following odd behavior:
Exactly once every minute I will suddenly stop receiving data from my peer in Europe. They can still see and hear me alright and the connection recovers on my end after a few seconds.
Both machines are running MacOS X 10.4.8. Also, both machines can ping each other fine and I am not seeing any hiccups with the pings.
I have also tried to connect to "appleu3test02" and I am receiving a video stream without any hiccups.
What startles me is that the time between the dropouts is always exactly 60 seconds. (ie: The first drop out might happen 47 seconds after starting the chat. The Chat will recover in 10 seconds at most and then the next drop out starts at 1min 47seconds).
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Has anyone else seen something like this? Any hints how to troubleshoot this? (Connection Doctor is next to useless for this...)
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Mac OS X (10.4.8)

All,
Well, the problem is finally fixed and I just enjoyed a lengthy video chat with my folks back in Europe without any interruptions.
After some detective work I got in touch with the NOC of the Internet exchange in Amsterdam, the hop where the packets were starting to get dropped. They were very helpful and eventually determined a defective router blade as the root cause of the problem. The defective router blade in Amsterdam got swapped out and now we are back in business!
Thanks to everyone who suggested possible remedies in this thread. Looks like this was one of the rare cases where the problem was neither with the configuration of the two Macs involved, nor with the DSL line/modem on either end, but really with the network in between that connects these two computers...
While I'm glad the issue got finally resolved, I am a little bit disappointed with the involvement of the ISPs (the DSL providers) on both ends. The Tech Support of the ISP in Europe was very helpul (in providing a traceroute from their end), but eventually their support person did not know how to properly escalate a problem like this within their organisation. -- I don't think it is ok to expect end users to perform the amount of research we have done on this.
Hopefully this will get better as the adoption of video conferencing and VoIP becomes more widespread...
thanks,
Christian
Mac OS X (10.4.8)

Home sharing dropping on MacBookPro Retina

Dear Forum,
Ever since Mac OSX 10.9 and iTunes 11 I've found home sharing to stutter, and then halt unexpectedly for my laptop.
My files are all on a 2011 iMac, connected to an Apple Airport Extreme via 1Gb ethernet. The Airport then connects to my laptop via 5GHz WIFI.
Both computers are running latest 10.9 OS. Both iTunes 11.x (latest). I can see the sharerd library, and can find my TV shows.
The shows start almost instantly on the laptop, but after 7 or 10 minutes the show just stops.
Monitoring the network traffic shows no problems with transfer speeds 4-5 Mb/sec, until all of a sudden the show stops. Network traffic drops to zero.
If I exit the TV show and double click the episode again it starts up and the show runs for 10 or so minutes. Network traffic continues, but It then hangs again.
Restarting iTunes, rebooting the router, rebooting the computers.....no luck. Tried turning off Time Machine backups...no luck.
Now the interesting part is my kids iPad can watch the same shared files no problem. Our Apple TV sees and runs the shared files no problem.
I would think it's a hardware issue with my laptop except that it worked before OS 10.9 and iTunes 11.
Any ideas or suggestions what to check, reset, preference to delete?
Thanks,
Ryan

I have the extact same problem.
My setup consist of a MacMini Server 2011 that share its iTunes library via Home Sharing. Streaming to my Apple TV2 and my iPad Air work just fine but when streaming to my MacBook Air 2013 the video content stops after around 10 min or so.
All my devices are running the latest software 10.9.1 and 7.0.4.

Home Hub Drops Out

Hello. Tech idiot here. I see others have had this issue and like others I've no idea why my HH4 worked well but my HH5 drops out.
Data posted below. Have had line tested via Rays suggestion to someone else. No problems. Line quite quiet.
Help me..........
1. Product Name: HomeHub5
2. Serial number: +076284+1448007987
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 03:46:42
6. Data Rate: 6116 / 24258
7. Maximum Data Rate: 6175 / 31018
8. Noise Margin: 6.1 / 6.3
9. Line Attenuation: 0.0 / 26.1
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 11.8 MB / 157.8 MB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-H23H
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub5-H23H
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 4c:09:d4:42:4f:ab
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

You can try fixing wireless problems by turning off Smart Wireless and splitting the 2.4 GHz and 5 GHz bands. To do this:
1. Go into your advanced settings on the HH5 and select the wireless tab.
2. Then select the 5GHz tab and select NO to "Sync with 2.4 GHz:".
3. Then choose a new SSID by adding "5" to the existing one, so you can tell the difference between 2.4GHz and 5GHz bands.
4. While you're there change "Channel selection:" from "Smart wireless" to the current channel.
5. Then press the "Apply" button.
6. Then choose the 2.4GHz tab and change "Channel selection:" from "Smart wireless" to the current channel on 2.4GHz.
7. Then press the "Apply" button again.
Now on your devices you can select which SSID (which band, 2.4GHz or 5GHz) to connect to.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Home sharing drops out about once an hour

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