HomeFusion stopped working, but Jetpack still connects?
It is Memorial Day weekend and we live near a popular lake with lots of weekend traffic. We just got HomeFusion a week ago and everything has been working splendid, until yesterday. I can see where we are connected to the router, it says it's connected to the net, but nothing will load. I thought that maybe the high load of traffic is overloading the tower. But I plugged in our jetpack that we still have and I'm able to connect with no issues.
Yes, I've unplugged and replugged the router. I have not changed any router settings since it was installed. All the lights on the router are green. I tried running a direct lan line to my pc and the issue still persist.
I'm reluctant to call Customer Support because of issues I've heard of wait times and some service reps not even knowing what HF is.
Is this possibly a high traffic issue being a holiday weekend? If so, then why can I connect with the jetpack? We are planning to cancel our jetpack service, so this issue happening less then a week into our service is alarming. Any suggestions?
TB,
Thanks for helping out. FYI, as of Tuesday morning (the day after Memorial Day) we regained net access. Aside from unplugging the router a couple times on Saturday, I've done nothing else. As I mentioned, all the lights on the router was green. Both lights on the can where solid green. I logged into the admin page and it said I had good signal strength and connections. So for some reason, we just could not access the net for three solid days over a holiday weekend through HF, but we could access it through the jetpack. Since all out hardware shows green, I can only assume we were being blocked on the server side. If there any way to check this out?
So I'm stuck on where to go from here. We were getting ready to cancel the jetpack service because we're over the 10 day trial for the HF. There is no point is keeping both. But are we going to lose our HF service every weekend during our high traffic summer season?
Thanks again for taking your time to work with me on this!
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