HomeHub 5 Rebooting/Restarting Every 15 Days!!

Hi All,
Apologies if this has already been covered but I am at my whits end. I have had Inifinty 2 for over a year now and my HH5 seems to restart every 15 days as if its on a timer.. I recently had an engineer out as my line went iffy as my max speed reduced by about 20mb and the max available was showing incorrectly too. He put my line on to some new pairs up to the cabinet... The speeds are fantastic as they aleady were and my line was back up running in no time.. Sure enough though.... 15 days exactly later and the hub restarted itself albeit the speeds stayed the same... What on earth doe the HH5 do this for or is there something wrong with my line?? I would love to get to the bottom of this as surely these restarts will affect my speed.
Info from the router:
Whilst typing this i notice that my hub restarted itself again last night to apply the firmware update.. ending 204... perhaps this might mean the end of the restarts
Any advice gratefully accepted
00:39:50, 16 Jan.
(49636.050000) The system is going DOWN for reboot.
10:53:08, 15 Jan.
( 33.870000) The system is UP!
10:52:00, 15 Jan.
(1886357.070000) The system is going DOWN for reboot.
10:52:00, 15 Jan.
(1886357.070000) OpenRG is going for reboot by IPC command
10:51:55, 15 Jan.
(1886352.070000) OpenRG will go down for reboot in 5 seconds
14:52:33, 24 Dec.
( 35.030000) The system is UP!
15:34:44, 23 Dec.
( 34.400000) The system is UP!
15:01:27, 23 Dec.
( 34.310000) The system is UP!
00:00:35, 01 Jan.
( 35.690000) The system is UP!
17:48:04, 13 Dec.
( 36.600000) The system is UP!
17:46:54, 13 Dec.
(726182.170000) The system is going DOWN for reboot.
08:04:09, 05 Dec.
( 35.500000) The system is UP!
00:05:02, 24 Nov.
( 34.800000) The system is UP!
00:03:52, 24 Nov.
(1554635.200000) The system is going DOWN for reboot.
00:03:52, 24 Nov.
(1554635.200000) OpenRG is going for reboot by IPC command
00:03:47, 24 Nov.
(1554630.200000) OpenRG will go down for reboot in 5 seconds
00:13:16, 06 Nov.
( 35.380000) The system is UP!
00:12:07, 06 Nov.
(1252254.320000) The system is going DOWN for reboot.
00:12:07, 06 Nov.
(1252254.320000) OpenRG is going for reboot by IPC command
00:12:02, 06 Nov.
(1252249.320000) OpenRG will go down for reboot in 5 seconds
13:21:17, 22 Oct.
( 35.160000) The system is UP!
13:20:17, 22 Oct.
(764067.760000) The system is going DOWN for reboot.
Stats on Line
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ34526038
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 09:38:29
6. Data rate:
20000 / 79995
7. Maximum data rate:
30944 / 83647
8. Noise margin:
12.8 / 7.8
9. Line attenuation:
13.7 / 14.9
10. Signal attenuation:
13.6 / 14.9
Solved!
Go to Solution.

Another poster {DavidCo} recommend to set the dhcp lease the max 21 day setting on the hh5 to see if that helps.
15 days is pretty good for the hh5 & shouldn't really attract the dreaded dlm's attention. {Unless its on a counter phase ?}
Good guide on how the dlm works from BTRetails sister isp pluesnet . http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
If you don't want to loss the lines connection when the hh5 updates ( or what ever other mischief it gets upto ) You need to use it in tandem the an openreach modem as "guru ray_d" often highlights .
That way the hh5 can concentrate on just being a router , rather than an all singing 'n' dancing all-in-one.

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This is an issue that started with Lion and is even worse on Mountain Lion... so there are no easy solutions..
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http://pondini.org/TM/Troubleshooting.html
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SRW2024 rebooting every 50 days

HELLO WORLD
We have two SRW2024 which has a strange behavior. both of them rebooting exactly every 50 days.we face everytime a short outage of the network traffic.
Model Name   SRW2024
Hardware Version   00.03.00
Boot Version   1.0.1
Firmware Version   1.2.2
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Hello Ivor
thank your asking back.
I'll post the case number tomorrow. in the meantime I'd like to answer your questions :
Issue 1 - reboot every 50 days issue
- Based on the information that was provided it appears that you have a syslog server. Does the syslog server log every 50 days a startup syslog message (for example: %INIT-I-Startup: Cold Startup)?
>>> After I figured out the issues for the first time I configured the Switch for sending the mesages to our log server. yesterday was day 25 as I posted my last message. the Issue 2 happens and I need to wait now another 50 days.
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>>> the system uptime is measured with cacti.net monitoring by using the SNMP read community OID .1.3.6.1.2.1.1.3.0
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>>> no automatic processes within the LAN
Issue 2 - fatal error
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>>> the latest after updating from IE7 to IE8 (MS update function) : Version 8.0.6001.18702
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>>> just two plugins automaticly installed from Java are installed see below :
Name:                   Java(tm) Plug-In 2 SSV Helper
Publisher:              (Not verified) Sun Microsystems, Inc.
Type:                   Browser Helper Object
Version:                6.0.130.3
File date:
Date last accessed:     Montag, 17. August 2009, 22:53
Class ID:               {DBC80044-A445-435B-BC74-9C25C1C588A9}
Use count:              27
Block count:            0
File:                   jp2ssv.dll
Folder:                 C:\Program Files\Java\jre6\bin
Name:                   JQSIEStartDetectorImpl Class
Publisher:              (Not verified) Sun Microsystems, Inc.
Type:                   Browser Helper Object
Version:                6.0.130.3
File date:
Date last accessed:     Montag, 17. August 2009, 22:53
Class ID:               {E7E6F031-17CE-4C07-BC86-EABFE594F69C}
Use count:              27
Block count:            0
File:                   jqs_plugin.dll
Folder:                 C:\Program Files\Java\jre6\lib\deploy\jqs\ie
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>>> No
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>>> It happens just once. before sometimes I was not able to see something in the browser. the web management site stayed in blue. the same behavior as already reported here in the forum.
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>>> I loged in and navigated to the System log site.
My boss wants to replace the both switch by HP ProCurve switches if this happens frequently. So I cant promise that we keep this switches for another 50 days. I'll open a case number anyway and keep you informed
Regards
tom

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If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
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One for entering into devices, computers etc for Internet Access Only.
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WRT120N Wireless crashes every two days, have to reboot

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Are you getting the problem on all the wireless computer or on some particular computer...?
Try the following settings on the router and check..
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HT201263 hi i have an iphone 4 im fed up with it it keeps freezing and blue screen i have restarted it every other day for 2 wks now even had it in a phone shop now the screen is blue with a white line down the middle and will not let me switch off after

my iphone 4 has been acting up for 2 wks now every other day it keeps freezing sometimes i can wake it by pressing the 2 buttons tog ive restored it restarted it had it in a shop were they got it back on, saying it was the soft ware, but the same day i got it back it froze again, now the screen is blue once again and it wont let me switch it off n sort it with pressing both buttons and the computer isnt finding it, im fed up i will never have another iphone any ideas anyone please

Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
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Crashes/reboots/restarts while on sleep

This thread is exclusive to people who have spontaneous crashes/reboots/restarts while their Mac is in sleep. (this is usually connected to having a USB external hard drive plugged in the computer while on sleep)
In simple words, you are experiencing this problem:
1) You put your Mac to sleep
2) You return to it after some time and you find it on.
3) On screen you find this error message "Your computer restarted because of a problem." or similar, and in the report of the error message the Event is "Sleep Wake Failure" or similar.
If your Mac does not wake from sleep this is NOT the thread for you, please don’t write here.
If your Mac is experiencing black screens and freezes while waking up from sleep this is NOT the thread for you, please don’t write here.
This thread is a continuation to the “New rMBP sleep/wake failure crashes” thread.
I’m trying to better understand this problem. Allow me to ask you some questions. After you answer the first 5 question, feel free to write freely in this thread. (as longs as you are pertinent to this issue)
Please answer this questions carefully. If we get enough people to answer, I will personally slap this thread on the face of every Apple employee I can find, so they will have to stop saying "we never heard of this issue" and we can get a quick fix or a quick replacement if this is indeed an hardware issue.
PLEASE ANWSER THIS QUESTIONS BEFORE WRITING IN THIS THREAD FOR THE FIRST TIME
I suggest you copy and paste the questions below in your reply, and replace the text ANSWER with your answer.
1. Which Mac do you have? (If you have this issue with multiple machines, list them here)
ANSWER
2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?
ANSWER
3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?
ANSWER
4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?
ANSWER
5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)
ANSWER
OPTIONAL QUESTIONS
6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)
ANSWER
7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)
ANSWER
8. Do you have Time Machine Enabled?
ANSWER
9. Do you have Crashplan installed?
ANSWER
10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?
ANSWER
11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)
ANSWER
PS
Please forgive any mistakes in this text, unfortunately english is not my native language.
<Email Edited by Host>

1. Which Mac do you have? (If you have this issue with multiple machines, list them here)
Macbook Pro Retina late 2013. 512Gb SSD, 16Gb RAM, 2.3Ghz core i7 with discrete GPU.
2. When did the problem start? If you had Mountain Lion installed on this machine, did the problem start when you updated to Mavericks?
I purchased a 4TB WD MyBook and split it into two partitions with one of them being used for Time Machine. After that, I received the reboots during sleep.
The computer came preinstalled with Mavericks.
3. Did you have your Mac replaced from Apple because of this issue? If yes, does the new machine still have the problem?
No, I haven't had it replaced. I contacted Apple 4 days after the problem started. I had turned off PowerNap, but still had the problem. Apples asked me to disable Wake for Wi-Fi Network Access, and since doing that the problem has disappeared.
4. Does your machine crash/reboot while on sleep only if you have an external hard drive connected?
Yes (before I turned off PowerNap and Wake for Wi-Fi)
5. Does your machine crash/reboot even if you uncheck "Enable Power Nap" in Preferences, Energy Saver? (before answering this, check that you have updated OS X to 10.9.1 and that you have unchecked Power Nap in both the Battery and Power Adapter tabs in Energy Saver)
I have to have both PowerNap and Wake for WiFi disabled. If either is checked, the computer reboots. I've confirmed this with both 10.9 and 10.9.1.
OPTIONAL QUESTIONS
6. Do you have an external hard drive connected via USB? If yes, write the manufacturer name and model name of the drive. (example: Western Digital My Book)
Yes. Western Digital My Book 4TB. Split into 2 partitions.
7. Do you have a network connected drive? (like Time Capsule or an external hard drive connected to an AirPort Extreme, or a NAS)
No.
8. Do you have Time Machine Enabled?
Yes.
9. Do you have Crashplan installed?
No.
10. How much time does it usually take for the first crash/reboot to happen, after you put the computer on sleep?
4 hours. Checking the console log, my computer wakes itself at 2 hours for Time Machine (even if PowerNap is turned off, which is why Wake for Wi-Fi needed to be disabled, even the drive wasn't connected over the network, which really makes no sense) and then on the second wake, it has the Sleep Wake failure. Then it proceeds to reboot every 2 hours after when it wakes for Time Machine.
11. If you have a late 2013 MacBook Pro Retina, do you have discrete graphics in it? (In other words: do you have an NVIDIA GPU? If you don't know this, go into the menu bar, click the apple icon, click About This Mac, Click More Info, in Graphics you should find written “NVIDIA GeForce”.)
Yes.

Late 2012 iMac Freezes every few days

My iMac has been in the Apple Store for a week with the Geniuses and they came back saying they couldn't find anything so putting this out to this community in the hope someone else can help. Here are the details.
Model: 21.5 inch Late-2012 iMac
RAM: 8Gb
Processor: 2.9Ghz Intel Core i5
Graphics: NVIDIA GeForce GT 650M 512 MB
Hard Drive: 1.12 Tb Fusion (653Gb free)
OS: 10.8.4
Software: Fairly vanilla with no MS or Adobe Apps. No system extensions or hacks installed.
Symptom: Every few days or so the iMac locks up. Certain running applications will still work but many common ones such as Pages, Aperture, App Store & TextEdit will hang when trying to open. Force Quitting them doesn't affect them. When I try to shut down the computer it goes to the grey screen and stays there. Eventually the power needs to be turned off to reboot it. This has been doing this for the last several months.
Solutions Tried:
- Fixed permissions
- Reset PRAM
- Re-install OS X
I can't replicate the crash but today it happened again. At around 3:50pm I went to the iMac and noticed that Pages wouldn't load. Force quitting the App didn't do anything. Aperture was not responding so force quit that. Still wouldn't re-open. Mail was working fine and I was able to send a test message. Safari worked fine. Launched System Preferences ok but could not launch TextEdit or App Store. Calendar opened and closed fine. Attempted to restart the Mac but got the grey screen and after 5 minutes of waiting turned the computer off & relaunched it.
Here is a snapshot of some Console entries:
5/09/13 2:27:41.316 PM coreaudiod[122]: Enabled automatic stack shots because audio IO is inactive
5/09/13 2:28:16.449 PM coreaudiod[122]: Disabled automatic stack shots because audio IO is active
5/09/13 2:28:17.262 PM coreaudiod[122]: Enabled automatic stack shots because audio IO is inactive
5/09/13 2:28:50.579 PM com.apple.usbmuxd[68]: _heartbeat_failed heartbeat detected detach for device 0xdf3-10.0.1.10:0!
5/09/13 2:37:54.690 PM com.apple.usbmuxd[68]: _heartbeat_failed heartbeat detected detach for device 0xdfc-10.0.1.10:0!
5/09/13 2:42:04.656 PM lsboxd[209]: @AE relay 61657674:6f646f63
5/09/13 2:47:21.156 PM com.apple.usbmuxd[68]: _heartbeat_failed heartbeat detected detach for device 0xe05-10.0.1.11:0!
5/09/13 4:03:23.428 PM com.apple.launchd[1]: *** launchd[1] has started up. ***
5/09/13 4:03:23.428 PM com.apple.launchd[1]: *** Shutdown logging is enabled. ***
5/09/13 4:03:24.934 PM com.apple.launchd[1]: (com.apple.automountd) Unknown key for boolean: NSSupportsSuddenTermination
5/09/13 4:03:26.157 PM airportd[30]: _processDLILEvent: en1 attached (down)
5/09/13 4:03:26.342 PM UserEventAgent[11]: Captive: [HandleNetworkInformationChanged:2435] nwi_state_copy returned NULL
5/09/13 4:03:26.609 PM fseventsd[39]: event logs in /.fseventsd out of sync with volume. destroying old logs. (419745 5 419906)
5/09/13 4:03:26.612 PM fseventsd[39]: log dir: /.fseventsd getting new uuid: A3689432-84D2-4FB0-8C25-0352BC004F8B
5/09/13 4:03:26.666 PM mDNSResponder[40]: mDNSResponder mDNSResponder-379.38.1 (Apr 25 2013 19:19:56) starting OSXVers 12
Notice that the last Console entry was at 2:47pm (in red) and then nothing. I went to use the computer at 3:50pm and did several actions on it. Plugged in iPad, opened iTunes. Copied a file from the iPad to the desktop. Prior to that it hadn't been used for several hours. The shutdown that I selected does not appear in the log (although it only managed to go to the grey screen rather than complete a full shut down).
Appreciate any clues at all here. This is very frustrating and has been going on for far too long.
TIA. Jordan

Back up all data immediately as your boot drive may be failing.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|Previous Sh' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. The title of the window doesn't matter, and you don't need to post that.

Mac server hangs every few days. where to look for cause?

I have a Mac server that hangs every few days and requires a hard reboot.
It is run headless so we have no screen feed back of what is happening when it hangs.
It is possible that just the network communications fail. But it is in software because a reboot restores the situation everytime.
I could use some advice on where to look for possible causes: which logs, or dumps that are produced by the system.
Thanks

These instructions must be carried out as an administrator.
Launch the Console application.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Hangs every 50 days

hi folks.
i have Oracle 10g (10.2.1.0) on Debian Linux 2.6.19 (etch). it seems every 50 days, the whole system hangs. i have to reboot the whole server in order to get it to work again (not just kill off all the oracle processes). when it hangs, i can see all the oracle processes running and taking up 100% of CPU time. i also check all the log files but doesn't seem to reveal anything unusual. any ideas?

no clue whatsoever. here's the last things in the alert_SID.log before i discovered it hangs:
Sun Jun 13 05:57:45 2010
Thread 1 cannot allocate new log, sequence 6058
Private strand flush not complete
Current log# 6 seq# 6057 mem# 0: /u02/oradata/og/redo6.log
Thread 1 advanced to log sequence 6058
Current log# 7 seq# 6058 mem# 0: /u02/oradata/og/redo7.log
Mon Jun 14 00:00:25 2010
Thread 1 advanced to log sequence 6059
Current log# 8 seq# 6059 mem# 0: /u02/oradata/og/redo8.log
and in /var/log/messages:
Jun 14 06:27:02 Cyclop2 syslogd 1.4.1#18: restart.
Jun 14 06:43:40 Cyclop2 -- MARK --
Jun 14 07:03:40 Cyclop2 -- MARK --
Jun 14 07:23:40 Cyclop2 -- MARK --
Jun 14 07:43:40 Cyclop2 -- MARK --

Since installing the ios5 my iphone3gs keeps restarting every 3 minutes. can anyone help please

since turning my phone on this morning its restarted itself every 3 minutes. ive tried holding the power and home button together to restore it but nothing happened and ive also tried 2 restore factory setting via itunes but the phone just restarts as its attempting 2 restore. its an absolute joke with how much the phones cost and yet it f##ks up all the time

Okay, I've now done yet another software restore but this time I also deleted a bunch of apps and only kept the essential stuff. I'm hoping that has fixed it because, not only do I currently have my phone back (the phone has stopped rebooting itself every few minutes) but the battery is now lasting more than 3 days between recharges. This suggests to me that one of the apps was to blame.
I will point out that my phone is 100% run the 'Apple' way. It is not jailbroken and so all apps came from the iTunes store.

You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 5 days.

I only have 1 Apple ID. I turned off iTunes Match on my iMac, and now I cannot turn it back on. I get this error when I try to just turn iTunes Match back on, on the same computer, with the same Apple ID that I used orginially to subscribe to iTunes Match:
This computer is already associated with an Apple ID.
You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 5 days.
I checked for iTunes updates. None are available since I am using the latest.
I stopped/started iTunes. I rebooted the iMac.
NOTHING HELPS!!!!!!!!
I have a Mac Mini and I use the same Apple ID on iTunes there. I was able to turn iTunes Match off and back on with no trouble at all but my iMac refuses to allow me to turn on iTunes Match.
Now what do I do?

Unless you really only have one AppleID that you use with the iTunes Store there's really nothing you can do. In the case of having only one AppleID you should contact iTunes Store support, since that would be a server-side problem.

Infinity HH5 keeps rebooting multiple times a day

Hello.
I have had normal broadband on the HomeHub3 with no problems for 3 years, BUT I upgraded to Infinity (with HomeHub5) 10 days ago. Ever since I have been on Infinity and the HomeHub5 I get multiple connection problems a day (HH5 goes orange, then back to blue a minute later).
Unfortunately the phone contact I have had with BT has not resolved the issue, so I have come to the forum in the meanwhile, please can someone resolve my problem?
The event log data from HH5>troubleshooting, shows the following data&colon;
BLOCKED 1 more packets (because of Packet invalid in connection)
11:17:32, 23 May. BLOCKED 2 more packets (because of Packet invalid in connection)
11:17:31, 23 May. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:40851->[65.20.0.43]:993 on ppp3)
11:17:31, 23 May. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:40851->[65.20.0.43]:993 on ppp3)
11:17:07, 23 May. (440800.010000) CWMP: session completed successfully
11:17:07, 23 May. (440799.780000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
11:17:00, 23 May. (440792.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
11:17:00, 23 May. (440792.800000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:16:58, 23 May. (440790.790000) WAN operating mode is VDSL
11:16:58, 23 May. (440790.790000) Last WAN operating mode was VDSL
11:16:57, 23 May. (440789.060000) PPP IPCP Receive Configuration ACK
11:16:56, 23 May. (440789.040000) PPP IPCP Send Configuration Request
11:16:56, 23 May. (440789.030000) PPP IPCP Receive Configuration NAK
11:16:56, 23 May. (440789.030000) PPP IPCP Send Configuration ACK
11:16:56, 23 May. (440789.030000) PPP IPCP Receive Configuration Request
11:16:56, 23 May. (440789.010000) PPP IPCP Send Configuration Request
11:16:55, 23 May. (440787.520000) PPPoE is up - Down Rate=22352000Kbps, Up Rate=9658000Kbps; SNR Margin Down=5.5dB, Up=5.9dB
11:16:55, 23 May. (440787.510000) CHAP authentication successful
11:16:55, 23 May. (440787.450000) CHAP Receive Challenge
11:16:55, 23 May. (440787.450000) Starting CHAP authentication with peer
11:16:55, 23 May. (440787.450000) PPP LCP Receive Configuration ACK
11:16:55, 23 May. (440787.420000) PPP LCP Send Configuration Request
11:16:55, 23 May. (440787.420000) PPP LCP Receive Configuration Reject
11:16:55, 23 May. (440787.420000) PPP LCP Send Configuration ACK
11:16:55, 23 May. (440787.420000) PPP LCP Receive Configuration Request
11:16:55, 23 May. (440787.400000) PPP LCP Send Configuration Request
11:16:53, 23 May. (440785.420000) CWMP: session closed due to error: No response
11:16:52, 23 May. (440785.010000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
11:16:52, 23 May. (440785.000000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
11:16:52, 23 May. (440784.770000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
11:16:52, 23 May. (440784.730000) PTM over DSL is down after 0 minutes uptime
11:16:49, 23 May. (440781.900000) PTM over DSL is up
11:16:48, 23 May. (440780.050000) PPPoE is down after 39 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
11:16:44, 23 May. (440776.940000) PPP LCP Send Termination Request [User request]
11:15:48, 23 May. (440720.070000) Lease for IP 192.168.1.66 renewed by host KatieMarketing (MAC 80:56:f2:36:b8:85). Lease duration: 1440 min
11:15:48, 23 May. (440720.070000) Device connected: Hostname: KatieMarketing IP: 192.168.1.66 MAC: 80:56:f2:36:b8:85 Lease time: 1440 min. Link rate: 144.4 Mbps
11:15:47, 23 May. (440719.970000) Lease requested
11:15:42, 23 May. ath00: STA 80:56:f2:36:b8:85 IEEE 802.11: Client associated
11:15:42, 23 May. ath00: STA 80:56:f2:36:b8:85 IEEE 802.11: Client disassociated
11:14:50, 23 May. (440662.490000) New GUI session from IP 192.168.1.64
11:14:07, 23 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [54.230.199.161]:80->[86.168.251.248]:56850 on ppp3)
I believe the key lines are:
11:16:53, 23 May. (440785.420000) CWMP: session closed due to error: No response
11:16:52, 23 May. (440785.010000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
remember this connection failure is happening between around 10-40 times per day.
I have read multiple other posts but the only answer seems to be to install an openreach modem, but BT infinity should work with a HH5, I don't want to be told to buy more equipment please.
I have read: http://www.theregister.co.uk/2014/02/04/bt_home_hub_5_disconnection_mystery/
and BT's response to that: https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Home-Hub-5A-dropping-connection-updates/...
How do I know if my HH5 has that configuration fix? I know my firmware number is the same, but it doesn't mean that I have received that configuration fix for that firmware version... is the whole problem because CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username is trying to install that configuration fix but it never completes it?
I have read: https://community.bt.com/t5/BT-Infinity-Speed-Connection/restarts-every-33minutes-speed-fine-sync-al...
Can a MOD install this configuration fix for me please?
Here is the data from the HH5>Troubleshooting>helpdesk:
1. Product name: BT Home Hub
2. Serial number: +068543+NQ50911009
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:39:09
6. Data rate: 9658 / 22352
7. Maximum data rate: 9658 / 26218
8. Noise margin: 5.9 / 5.7
9. Line attenuation: 27.4 / 24.2
10. Signal attenuation: 27.4 / 20.9
11. Data sent/received: 669.6 MB / 5.3 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID: BTHub5-QPZK
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-QPZK
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 44:e9:dd:fd:dc:46
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I have also done: http://speedtest.btwholesale.com/
down=21
up=6
ping=43
I ran the further diagnostics but there wasn't any extra information.
I have been told by BT over the phone that there is no phone line fault (and when doing the phone line noise test I cannot hear any crackling).
I just want my internet to not drop out, please can someone explain why it is dropping out and resolve it please?
I have taken a photo of my phone socket in case that helps:

Just had another connection drop:
14:48:37, 23 May. (453489.200000) PPP LCP Send Configuration Request
14:48:35, 23 May. (453487.210000) CWMP: session closed due to error: No response
14:48:35, 23 May. (453486.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
14:48:35, 23 May. (453486.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:48:35, 23 May. (453486.580000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:48:35, 23 May. (453486.540000) PTM over DSL is down after 0 minutes uptime
14:48:32, 23 May. (453483.790000) PTM over DSL is up
14:48:30, 23 May. (453481.960000) PPPoE is down after 211 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
14:48:27, 23 May. (453478.890000) PPP LCP Send Termination Request [User request]
14:46:17, 23 May. IN: BLOCK [16] Remote administration (TCP [103.27.236.78]:43059->[109.157.48.0]:22 on ppp3)
14:44:40, 23 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.134]:38120->[109.157.48.0]:22 on ppp3)
14:43:11, 23 May. IN: BLOCK [16] Remote administration (TCP [121.88.5.177]:8888->[109.157.48.0]:22 on ppp3)
14:41:59, 23 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[109.157.48.0]:22 on ppp3)
1. any ideas what the cause was?
2. ok I will find a way to unscrew the front plate and leave it plugged in to the test socket, and see if it goes down again.
3. what is the definition of internal wiring? I imagine it includes filters, but what else exactly?
Cheers again.

HomeHub 5 Rebooting/Restarting Every 15 Days!!

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