Homehub 5 work with Copper to the cabinet BT Infin...

So after many long arguments and technical troubleshooting with bt support, they offered to send me a free of charge Homehub 5 to upgrade my Homehub 4 in a hope to improve my pings ( for online gaming). I was set to quit bt there and then and this was a last resort.
Anyway 5 days later and low and behold I open the box after delivery and there sits a new Homhub 4, not a homehub 5.
I phone up to complain and I am met with questions like " Who authorised saying you would recieve a homehub 5 free", "Why did you get an upgrade for free , what was the fault" etc etc.
The woman goes off and checks the logs and comes back and says we can see you were offered the homehub 5 but unfortunately it will not work with Copper to the cabinet BT Infinity packages, only Fibe to the cabinet FTTC packages.
Is there any truth in this or was she just fobbing me off?
The bt websites and tech pages seem to say it is offered to ALL new BT Inifnity Fibre packages, no mention of if you have copper or fibre to the cabinet?

Yeah cheers I thought as much.
This really is the icing on the cake after all the troubles I have had but fully expected from BT customer support. Im going to ring up again with same problem and see if they tell me the same thing. If they do ask for the agents name and number and a call reference with her telling me that

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