Homehub wireless cutting out regularly, PLEASE HEL...

we recently upgraded to a newer black model of the homehub after having an original white one for a few years,
ever since the upgrade the wireless cut's out randomly throughout the day and the only way to rectify the problem is to click restart on the home hub or unplug it and plug it in again.
My sister and I both have macbook pros and know how to work the airport and find the home hub and put in the wireless key. they cut out at the exact same time so it isn't a problem to do with laptop location or one computer not working it's the home hub at fault.
as we don't have windows we can't download the desktop help.
there is also no speakers, telephones or anything that could interrupt the signal within five feet of the hub to my knowledge.
restarting seems to solve the problem for a couple of hours maximum this can be very tedious as the home hub is in my dad's bedroom and he has to restart it which makes it impossible without waking him up throughout the night
and work cannot be done online
if anyone has had a similar problem and can help it would be very much appreciated! I believe we shouldn't be paying for a non existant service.
I don't know much about IPs or routers so layman's terms please!!
oh also the wireless and BT vision box cut out when the phone is answered but after a couple of minutes of the phone being picked up or hung up they go back to normal, not sure if that helps.
thank you to anyone that can help in advance

there is a program inssider which shows the broadcasting networks round about you which may be interfering with your wireless signal but in does not work with a mac. you can enter 192.168.1.254 in your browser and enter the hub manager then navigate to wireless and try changing the channel by going from auto to manual and selecting another channel - trial and error but 1, 6 and 11 are the most popular. you can also change from b/g/n to b/g which might help
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Homehub wireless cutting out regularly, PLEASE HEL...

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