Homeland S3 pricing and pre-orders

I pre-ordered Homeland season 3 on blu-ray (amongst other things) on Sunday.  The price in the weekly ad is $27, but the price on BB.com at that point was $32.  I placed the order expecting the price to be fixed.  The price on BB.com is now correct, but my order is not.  My order has 3 TV seasons in it, so it has the 25% off applied, but it's 25% off $32, not $27, and at this point the order's shipped.
Why didn't BB.com automatically fix my order's price?  I shouldn't have to post here, or contact BB.com to get this fixed, pre-orders should have their prices just automatically adjusted when prices drop.
-Proud CAGer.

Hello Keen,
As you might have already noticed, BestBuy.com and our retail stores tend to have different prices.   The reasoning behind that is that they are both competing among their own markets, local retailers and online retailers. That is why Best Buy has designed the Low Price Guarantee, where Best Buy will honor a qualifying lower price.
I think that you have a very good suggestion, however at the moment the price adjustment is not automatic and it does need to be brought to our attention to make sure that you qualify for it. I will be more than happy to see how I can be of assistance, please take the time to log onto the forum and send me your contact information with your order number through a private message option found after my signature.
Thank you for posting,  
Karina|Social Media Specialist | Best Buy® Corporate
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