Homepage,BBC,is not changing from 25th June, when I refresh.

Until the last few days, every day when I brought up firefox my homepage which is www.BBC.co.uk, showed the correct day. I am not a computer genius, just a grandmother and am not sure what to do. refreshing does not work.

Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Firefox > Preferences > Privacy > Cookies: "Show Cookies"

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    Time Completed: 2012-10-17 21:42:47
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    SYSAUX                            645.63M          34.38M         680.00M          12.52M
    UNDOTBS1                           13.13M          16.88M          30.00M            .00K
    TEMP                                 .00K            .00K            .00K            .00K
    USERS                               1.31M           3.69M           5.00M            .00K
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    HYPE_INDX                       1,024.00K      19,999.00M      20,000.00M            .00K
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    Parameter                      Value
    CSSCAN Version                 v2.1
    Instance Name                  dvhp081
    Database Version               11.2.0.3.0
    Scan type                      Full database
    Scan CHAR data?                YES
    Database character set         WE8MSWIN1252
    FROMCHAR                       WE8MSWIN1252
    TOCHAR                         al32utf8
    Scan NCHAR data?               NO
    Array fetch buffer size        10240
    Number of processes            3
    Capture convertible data?      NO
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    All character type data in the data dictionary are convertible to the new character set
    All character type application data are convertible to the new character set
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    Datatype                    Changeless      Convertible       Truncation            Lossy
    VARCHAR2                     5,408,302                0                0                0
    CHAR                             4,261                0                0                0
    LONG                           249,018                0                0                0
    CLOB                            67,652            3,794                0                0
    VARRAY                          49,807                0                0                0
    Total                        5,779,040            3,794                0                0
    Total in percentage             99.934%           0.066%           0.000%           0.000%
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    Datatype                    Changeless      Convertible       Truncation            Lossy
    VARCHAR2                           702                0                0                0
    CHAR                                 0                0                0                0
    LONG                                 0                0                0                0
    CLOB                                 0                0                0                0
    VARRAY                               0                0                0                0
    Total                              702                0                0                0
    Total in percentage            100.000%           0.000%           0.000%           0.000%
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    Datatype                    Changeless      Convertible       Truncation            Lossy
    VARCHAR2                     2,550,581                0                0                0
    CHAR                                 0                0                0                0
    LONG                                 0                0                0                0
    CLOB                            22,187            8,287                0                0
    VARRAY                               0                0                0                0
    Total                        2,572,768            8,287                0                0
    Total in percentage             99.679%           0.321%           0.000%           0.000%
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    Data Dictionary Tables:
    USER.TABLE                                              Convertible       Truncation            Lossy
    MDSYS.SDO_COORD_OP_PARAM_VALS                                   200                0                0
    MDSYS.SDO_GEOR_XMLSCHEMA_TABLE                                    1                0                0
    MDSYS.SDO_STYLES_TABLE                                           78                0                0
    MDSYS.SDO_XML_SCHEMAS                                             5                0                0
    SYS.METASTYLESHEET                                              179                0                0
    SYS.RULE$                                                         1                0                0
    SYS.SCHEDULER$_EVENT_LOG                                        356                0                0
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    SYS.WRI$_ADV_OBJECTS                                             28                0                0
    SYS.WRI$_ADV_SQLT_PLANS                                           2                0                0
    SYS.WRI$_ADV_SQLT_PLAN_STATS                                      2                0                0
    SYS.WRI$_DBU_FEATURE_METADATA                                   193                0                0
    SYS.WRI$_DBU_FEATURE_USAGE                                        9                0                0
    SYS.WRI$_DBU_HWM_METADATA                                        21                0                0
    SYS.WRI$_REPT_FILES                                              27                0                0
    SYSMAN.MGMT_IP_ELEM_DEFAULT_PARAMS                              130                0                0
    SYSMAN.MGMT_IP_REPORT_ELEM_PARAMS                             1,475                0                0
    SYSMAN.MGMT_IP_SQL_STATEMENTS                                    31                0                0
    XML CSX Dictionary Tables:
    USER.TABLE                                              Convertible       Truncation            Lossy
    Application Data:
    USER.TABLE                                              Convertible       Truncation            Lossy
    APEX_030200.WWV_FLOW_BANNER                                      10                0                0
    APEX_030200.WWV_FLOW_BUTTON_TEMPLATES                            12                0                0
    APEX_030200.WWV_FLOW_CUSTOM_AUTH_SETUPS                          19                0                0
    APEX_030200.WWV_FLOW_FLASH_CHART_SERIES                           5                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES                             298                0                0
    APEX_030200.WWV_FLOW_PAGE_GENERIC_ATTR                           44                0                0
    APEX_030200.WWV_FLOW_PAGE_PLUGS                               3,240                0                0
    APEX_030200.WWV_FLOW_PAGE_PLUG_TEMPLATES                        254                0                0
    APEX_030200.WWV_FLOW_PROCESSING                                  45                0                0
    APEX_030200.WWV_FLOW_ROW_TEMPLATES                               66                0                0
    APEX_030200.WWV_FLOW_SHORTCUTS                                   39                0                0
    APEX_030200.WWV_FLOW_STEPS                                    1,795                0                0
    APEX_030200.WWV_FLOW_STEP_PROCESSING                          2,238                0                0
    APEX_030200.WWV_FLOW_TEMPLATES                                  192                0                0
    APEX_030200.WWV_FLOW_WORKSHEETS                                  30                0                0
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    Data Dictionary Tables:
    USER.TABLE|COLUMN                                       Convertible       Truncation            Lossy
    MDSYS.SDO_COORD_OP_PARAM_VALS|PARAM_VALUE_FILE                  200                0                0
    MDSYS.SDO_GEOR_XMLSCHEMA_TABLE|XMLSCHEMA                          1                0                0
    MDSYS.SDO_STYLES_TABLE|DEFINITION                                78                0                0
    MDSYS.SDO_XML_SCHEMAS|XMLSCHEMA                                   5                0                0
    SYS.METASTYLESHEET|STYLESHEET                                   179                0                0
    SYS.RULE$|CONDITION                                               1                0                0
    SYS.SCHEDULER$_EVENT_LOG|ADDITIONAL_INFO                        356                0                0
    SYS.WRH$_SQLTEXT|SQL_TEXT                                       537                0                0
    SYS.WRH$_SQL_PLAN|OTHER_XML                                     514                0                0
    SYS.WRI$_ADV_DIRECTIVE_META|DATA                                  5                0                0
    SYS.WRI$_ADV_OBJECTS|ATTR4                                       28                0                0
    SYS.WRI$_ADV_SQLT_PLANS|OTHER_XML                                 2                0                0
    SYS.WRI$_ADV_SQLT_PLAN_STATS|OTHER                                2                0                0
    SYS.WRI$_DBU_FEATURE_METADATA|INST_CHK_LOGIC                     22                0                0
    SYS.WRI$_DBU_FEATURE_METADATA|USG_DET_LOGIC                     171                0                0
    SYS.WRI$_DBU_FEATURE_USAGE|FEATURE_INFO                           9                0                0
    SYS.WRI$_DBU_HWM_METADATA|LOGIC                                  21                0                0
    SYS.WRI$_REPT_FILES|SYS_NC00005$                                 27                0                0
    SYSMAN.MGMT_IP_ELEM_DEFAULT_PARAMS|VALUE                        130                0                0
    SYSMAN.MGMT_IP_REPORT_ELEM_PARAMS|VALUE                       1,475                0                0
    SYSMAN.MGMT_IP_SQL_STATEMENTS|SQL_STATEMENT                      31                0                0
    XML CSX Dictionary Tables:
    USER.TABLE|COLUMN                                       Convertible       Truncation            Lossy
    Application Data:
    USER.TABLE|COLUMN                                       Convertible       Truncation            Lossy
    APEX_030200.WWV_FLOW_BANNER|BANNER                               10                0                0
    APEX_030200.WWV_FLOW_BUTTON_TEMPLATES|TEMPLATE                   12                0                0
    APEX_030200.WWV_FLOW_CUSTOM_AUTH_SETUPS|AUTH_FUNC                 8                0                0
    APEX_030200.WWV_FLOW_CUSTOM_AUTH_SETUPS|PAGE_SENT                10                0                0
    APEX_030200.WWV_FLOW_CUSTOM_AUTH_SETUPS|POST_AUTH                 1                0                0
    APEX_030200.WWV_FLOW_FLASH_CHART_SERIES|SERIES_QU                 5                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|ITEM_TEMPLATE                20                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|ITEM_TEMPLATE                20                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|LIST_TEMPLATE               105                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|LIST_TEMPLATE               105                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|SUB_LIST_ITEM                12                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|SUB_LIST_ITEM                12                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|SUB_TEMPLATE_                12                0                0
    APEX_030200.WWV_FLOW_LIST_TEMPLATES|SUB_TEMPLATE_                12                0                0
    APEX_030200.WWV_FLOW_PAGE_GENERIC_ATTR|ATTRIBUTE_                44                0                0
    APEX_030200.WWV_FLOW_PAGE_PLUGS|PLUG_SOURCE                   3,240                0                0
    APEX_030200.WWV_FLOW_PAGE_PLUG_TEMPLATES|TEMPLATE               166                0                0
    APEX_030200.WWV_FLOW_PAGE_PLUG_TEMPLATES|TEMPLATE                88                0                0
    APEX_030200.WWV_FLOW_PROCESSING|PROCESS_SQL_CLOB                 45                0                0
    APEX_030200.WWV_FLOW_ROW_TEMPLATES|ROW_TEMPLATE1                 54                0                0
    APEX_030200.WWV_FLOW_ROW_TEMPLATES|ROW_TEMPLATE2                 10                0                0
    APEX_030200.WWV_FLOW_ROW_TEMPLATES|ROW_TEMPLATE3                  2                0                0
    APEX_030200.WWV_FLOW_SHORTCUTS|SHORTCUT                          39                0                0
    APEX_030200.WWV_FLOW_STEPS|HELP_TEXT                          1,513                0                0
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    APEX_030200.WWV_FLOW_TEMPLATES|HEADER_TEMPLATE                   64                0                0
    APEX_030200.WWV_FLOW_WORKSHEETS|SQL_QUERY                        30                0                0
    [Indexes to be Rebuilt]
    USER.INDEX on USER.TABLE(COLUMN)
    APEX_030200.WWV_FLOW_WORKSHEETS_UNQ_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(SYS_NC00078$)
    APEX_030200.WWV_FLOW_WORKSHEETS_UNQ_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(SYS_NC00079$)
    APEX_030200.WWV_FLOW_WORKSHEETS_UNQ_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(SYS_NC00080$)
    APEX_030200.WWV_FLOW_WORKSHEETS_UNQ_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(SYS_NC00081$)
    APEX_030200.WWV_FLOW_WS_UNQ_ALIAS_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(SYS_NC00082$)
    APEX_030200.WWV_FLOW_WS_UNQ_ALIAS_IDX on APEX_030200.WWV_FLOW_WORKSHEETS(ALIAS)
    ----------------------------------------------------------------------------------We followed few metalink documents *Solving Convertible or Lossy data in Data Dictionary objects reported by Csscan when changing the NLS_CHARACTERSET [ID 258904.1]* and found that we are good to go as convertible was found only in data dictionary and that too CLOB data. But while running csalter.plb csalter came out without changing the characterset. We ran the following query given the said document and it returned no rows which again confirms there is no problem and go ahead with running csalter.
    SELECT DISTINCT z.owner_name
    || '.'
    || z.table_name
    || '('
    || z.column_name
    || ') - '
    || z.column_type
    || ' - '
    || z.error_type
    || ' ' NotHandledDataDictColumns
    FROM csmig.csmv$errors z
    WHERE z.owner_name IN
    (SELECT DISTINCT username FROM csmig.csm$dictusers
    ) minus
    SELECT DISTINCT z.owner_name
    || '.'
    || z.table_name
    || '('
    || z.column_name
    || ') - '
    || z.column_type
    || ' - '
    || z.error_type
    || ' ' DataDictConvCLob
    FROM csmig.csmv$errors z
    WHERE z.error_type ='CONVERTIBLE'
    AND z.column_type = 'CLOB'
    AND z.owner_name IN
    (SELECT DISTINCT username FROM csmig.csm$dictusers
    ORDER BY NotHandledDataDictColumns
    /Sorry to have made the thread so big but to make sure and give a complete picture of the issue pasted the csscan contents. Request the PRO's to help us in this issue.

    You have convertible data in the application tables. CLOB or not, such data prevents csalter.plb from changing the character set.
    You are on 11.2.0.3, so use the DMU (http://www.oracle.com/technetwork/products/globalization/dmu/overview/index.html). It can cope with such data.
    -- Sergiusz

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