Hong Kong Ireserve - Suggestion

Question

Hi Apple,
I would like to know why Hong Kong region's Ireserve is allow China resident to apply?
It is unfair that they are using software to auto-submit the form to apple server directly.
You may search many Ireserve/AOS software are sold at http://s.taobao.com/search?q=iphone+6+bot&commend=all&ssid=s5-e&search_type=mall &sourceId=tb.index&spm=a213y.6633709.5803581.d4908513
For me, I wake up early in the morning(8am everyday) and send SMS and apply it in front of the PC everyday and found that less than 1 minute are ready out of stock for 3 retail shops. Why 8:00am start and you accept 8:00:05 or less time can success reserved, I don't think  that it human being and logical. (without  taking typing speed, from page 1 to page 3 should used up 10 seconds, right?)
I am not sure their software can skip to send SMS procedure and get the code or not, but they are able to get the captchaImage before 8:00 and get the SMS ID surely!
Here is my suggestion for your IT for consider:
1. Collect & Record the IP address with PC information(Harddisk, CPU, RAM) that had success reserved. If the same IP address with PC request again within 5-10 seconds, the IP address will block for 1-2 minutes.
2. To prevent software that keep submit or ping the apple server. block the ip address for 10 minute.
Finally, is the problem that I mentioned, China has many forge passport that HK apple retail staff is not able to check the "trust", so I am recommend that China IR for China resident and HK IR for Hong Kong resident ONLY. (China programmer using the software apply the ireserve and hand make a new passport on the same day!!)
Await your reply.

Answer 1

hi,
I just want to know why your company accept the IR/AOS submit time could be less than 1 seconds.....(this is absolutely is program operation)
As you know the iReserve page in Hong Kong need to open 3 pages to press the submit button. I don't believe that people can do it less than 30 seconds - 1 minute.
Up to now, Hong Kong & China people are using program to submit the reservation. I wonder that why you won't follow the rule in the past that submit the IR with person detail in the morning and get the e-mail notify to collect in the afternoon/next day? Randomly select  is more fair than Human vs Program sumbit the form on limited time.
Also, my suggestion is prevent people just apply the apply ID and play the IR, you may set some rule like:
- Reservation only for the apply ID account is created before the 1st date of IR and the account should be active in the past, like login many times and purchased any product before.  etc.
Hence, for the people he/she using the ID 1234567 many times, they are faking the Apple staff that can be collect like this:
A1234567
A123456(7)
A123456(7
A1234567(7))
A1234567.
A 1 2 3 4 5 6 7
and more. They should be strictly prevent the people fake the Apple Co. Must match exactly the number show on ID card and the rule should clear stated that any issue number show on ID should /should not included and set by you.
Also my suggestion is while the Apple staff is checking the ID number, the ipad reservation program should also display the name of the peoples has took the iphone in the past.
Foe example: After typed the ID and found the ID. The ipad will use another column to list the history of the name of the person had collected that matched the the first name and last name that the people is checking. They can judge by them-self.
Or use a Face Recognition in the future.
Thanks