Hong Kong vs Canadian hard drive + Rescue and Recovery FROZEN at Installing Language Pack

Hello everyone,
I have a Lenovo T61 Widescreen (Type: 7658CTO) that I bought in Canada in May 2008. Unfortunately my warranty has expired.
I had some problems with my 1st hard drive (which came shipped with my Canadian machine) and so had it swapped with a new one using Lenovo's Hong Kong On-Site service in January of this year (I now live in Hong Kong).
I am trying to do a Rescue and Recovery (full system restore to factory settings) using the Hong Kong drive, but it is frozen at "Please Wait, Preload Customization in Progress...." There is an accompanying command line screen that says "Installing Chinese Hong Kong language pack". At the top of this command line screen it says "Select X:\Windows\system32\cmd.exe - call c:\swwork\autoex.cmd"
It has been frozen for over an hour. I have tried rebooting but it freezes again at "Please Wait, Preload Customization in Progress..."
I do not have Rescue and Recover CDs as they were not an option at the time I purchased my machine. In the past, I have several times successfully recovered and reinstalled from my hard drive partition on my Canadian hard drive.
Both Canadian and Hong Kong hard drives were running English Windows Vista Home Premium Edition.
Unfortunately, I do not have my Canadian hard drive anymore because I had to hand it over to the Hong Kong technician in order to recieve a new hard drive.
Could it be that the Hong Kong On-Site Warranty service merely made a Ghost Image of a English Vista config without copying the necessary back-up partition to the hard drive?
Any other ideas for why my Rescue and Recovery is frozen???
Thanks!
Richmond

Hi,
Your question is confusing.
"Factory recovery" option creates self-contained media with the full image of the OS + needed drivers and is bootable, so you can boot from it and install OS+drivers to the original state. When you bought your machine, it should have a "Q" partition (possibly hidden) that holds this image, and that is what is copied to the media plus the boot environment.
"Create rescue media" from the advanced menu in Rescue and Recovery makes a bootable disk that you can use to boot the computer from, and on it will be a separate little version of R&R that lets you choose to restore from a backup or from factory disks/images. It does not (if I am right) have an image of the OS or drivers. However, it does (if I am right again) search your connected drives for such images and will offer you to restore from one if it finds one.
It seems to me that when you used rescue media, you probably booted into the rescue media but then might have restored from a non-Lenovo windows image? Did you by any chance have a drive with a non-Lenovo Windows installation disk connected?
Also, the fact that R&R is a 32-bit program should not affect what OS is restores; it restores whatever is in the image.

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Rescue and Recovery FAILS TO INSTALL!!!

I just installed windows, and every time I try to install Rescue and Recovery, it fails, I have tried running it as administrator, tried redownloading it... Nothing works, I cant install it from safe-mode because the services it starts, obviously, arent allowed to start. It never goes to a not-responding state, it just sits there... and I have let it run for 2 hours, and it never goes anywhere. Anyone have this issue or a fix for it. Its on a thinkpad T61p 6460-8WU, Vista Ultimate (not business). Help?
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Message Edited by hibrad2005 on 04-24-2008 11:58 AM

I had the same problem trying to install R & R 4.2 (I had 4.0 already installed). I was told that the
"not enough space" referred to the hidden service partition, and that should be 4 Gb on my 80 Gb hard
disk. I had my hard disk repartitioned to make it so, and R & R 4.2 then installed properly.
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===
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Message Edited by Xseriesfanboy on 08-31-2008 08:26 PM
Message Edited by Xseriesfanboy on 08-31-2008 08:30 PM
Solved!
Go to Solution.

Alrighty..I've manage to google a hack to this problem of getting Rescue and Recovery to install on Windows 2003. So let this post be a guide to how to get this done:
Getting the tools to modify Rescue and Recovery MSI (Windows Installer)
Download and install Orca MSI editor from http://astebner.sts.winisp.net/Tools/Orca.zip
Review http://ravi1337.blogspot.com/2007/05/orca-msi-editor-make-any-software.html, this guide should give you a good idea what you'll be doing with this tool.
Download Rescue and Recovery™ 4.21 from Lenovo
Download Rescue and Recovery™ 4.21 for Windows XP (32-bit) or Windows 2000 from http://www-307.ibm.com/pc/support/site.wss/license.do?filename=thinkvantage_en/z652_setup_rnr42_016c...
Ensure you are downloading full install with all language pack to avoid any missing installation file due to regional settings
Run the installer and see that all files are extracted accordingly.
Modification of Rescue and Recovery Installer
Delete all files in C:\Documents and Settings\(User Account Name)\Local Settings\Temp\ this will prevent confusion on which files are unpacked and created by RR installer
Extract z652_setup_rnr42_016c.exe into a folder named z652_setup_rnr42_016c.
Execute tvtrnr42.exe
The MSI installer is then unpacked to the following default directory: C:\Documents and Settings\(User Account Name)\Local Settings\Temp\. Note that the installer creates two directories for installation of RR, that are {F151F2B3-0C32-44D3-90E2-E639B8024622} and _isXXXX <--- 4 randomly generated digits
The folder _isXXXX contain Rescue and Recovery.msi
On the first run of the installer, the following error will be shown "The current operating system is not supported for running Rescue and Recovery. Supported operating systems includes Microsoft Windows 2000 with Service Pack 3 or Windows XP with Service Pack 1 or later". DO NOT CLICK OK! This is cause the installer to purge all installation files and related directories in the temp directory. Just leave the error window as it is without clicking the OK button!
Copy all TVT files from folder z652_setup_rnr42_016c into both directories
Modify setup.ini entry for Win2003Server with notepad and save changes:
[Win2003Server]
MajorVer=5
MinorVer=2
MinorVerMax=3
BuildNo=3790
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Go to LaunchCondition Table
Drop the following rows and save changes:
(((VersionNT=501 AND ServicePackLevel>=1)OR (VersionNT=500 AND ServicePackLevel>=3)) AND WINSERVER=0) OR Installed- The current operating system is not supported for running [ProductName]. Supported operating systems include Microsoft(R) Windows(R) 2000 with Service Pack 3 or later and Windows XP with Service Pack 1 or later.
IEEXISTS=1 OR Installed - [ProductName] requires Microsoft(R) Internet Explorer version 5.5 or higher. You cannot install the Rescue and Recovery program without this version of Internet Explorer.
INCOMPAPPNAME=0 OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
Not SGEWRONGVERSION OR Installed - [INCOMPAPPNAME] is installed and is incompatible with this version of [ProductName]. This application cannot be installed. To install [ProductName], uninstall [INCOMPAPPNAME] and then restart this setup.
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Rescue and Recovery backup with external hard drive

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I do NOT have a external Hard drive. If you just zeroed the drive, it is blank. Go into control panel,administrative tools, computer management, disk management. See if you can get a PROPERTIES of the external drive and post a Screen shot of that here. This will show what partition(s) are there, Fat32 vs NTFS. My experience is after you zero a drive, You have to boot your system, then use a Vendor (WD) standalone format utility or windows Disk manangement format, Make partition, etc. The screen shot i need is the one that says: DISK 1 (d 298.09 GB NTFS
Healthy(active,primary partition). This is what my 2nd drive, D, says. 1 partion on the drive.
When i added my second hard drive, it was blank. Booted up, BIOS recognized drive, Then i Formatted it with windows disk managment. I then pointed R&R to take backups to that drive. Create rescue media then made a Master boot record, install standalone R&R boots files, then took the backup. This makes my 2nd drive bootable, should i ever care to boot my D drive up and have R&R standalone program in control. Thus i have 2 bootable drives. C boots into windows, D boots into the rescue and recovery standalone program. I can also boot my C drive into R&R by hitting PF 11 at startup (bios) time.
Which version of r&r you have? Which version of windows? Windows 7 changed the way Master boot records are written.
You can go into R&R, advanced menu, create rescue media. Point to your External drive. WARNING. make sure the do not destroy existing data block is checked. IF YOU ARE brave, uncheck the destroy existing data. This will erase everthing on the drive!!! <<Warning. And be sure NOT to point to any drive you really love.
Buts lets 1st get the screen shot requested to make sure the drive is FORMATTED correcly.

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Rescue and Recovery 4.3 on Win7 doesn't see a backup on external USB hard drive - Model W510

I've run the Rescue and Recovery utility within Windows 7 on two different external USB hard drives thinking that maybe it was a usb drive issue. When I open the R And R utility in expert mode I can see that both backups exist on their respective drives. I planned on updating my hard drive so I made a full hd backup and the R&R startup disc to boot the laptop from. The bios recognizes either external hard drive at boot with no problems. It shows the names and "+" sign next to drives. So I booted the drive at startup off the DVD drive with the R&R startup disc after I was sure that the bios recognized either external drives. Then when I choose a "Full" restore is of course asks me if I want to use hd, cd/dvd, or external usb drive which I choose the later. It then should show me the backup that I created earlier just as it did when I ran the utility from the Win7 environment so I can choose it to restore from. But I get a blank box showing no backups when I run the 4.3 R&R Startup disc. Again if I boot to Win7 and go into the R&R utility I can see the backup on the exact same USB external drive. Then boot off the CD startup recovery disc and it shows NO BACKUP! Help please! I want to shelf my old hard drive "as is" and create the Restore onto the new hard drive but the utility isn't working for me.
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Hmmm,
Seems like that _should_ work. Here's a way you might be able to finesse it: go to the advanced R&R menu in Win 7 and create rescue media on your USB drive. It's essentially the same process as creating the CD - it makes the USB drive bootable and puts a copy of R&R there.
There _should_ be an option to "preserve existing data" but be prepared to lose your existing backup and make it again.
Then just boot the external USB drive and see if R&R recognizes a backup image on the same drive from which you booted.
That's the way I usually migrate to new drives. Maybe it will get around your mysterious problem.
Z.
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