Hook up my Ipod and then Itunes Crashes

Was working like a charm a week ago. Came back from a trip and hooked it up and Itunes will not open now when I try to hook up the device. I have a Shuffle that has had no issue's at all. I have reformatted this Ipod to Windows on my Pc Laptop and then tried to hook back to mac. No deal. Same thing. Crashed again. Does not even give me chance to do anything, Freezes up then closes. I saved all my stuff and then deleted Itunes as was told to by the help section on the support pages. Restarted it and the same deal still happenened. Crashed the second i hooked up my 30GB 5th gen video model. My computer will see the device which is bizzare but thats it. I am now really stumped and need some help of any kind please!!
Thanks
Dave

You might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick

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Did you try to reset by holding the sleep and home button until the Apple logo comes back again?
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- You need to restore the iPod to factory defaults/new iPod and start anew. Is the restore button visable in iTunes? If it is they restore the iPod.
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button at the same time for at least ten seconds, until the Apple logo appears.
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A new version of iTunes is available which should resolve this issue:
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Connect your iPod to any computer with iTunes installed, highlight your device and try syncing the apps only. If it doesn't work might have to restore through iTunes. With the new iTunes and iCloud beta, you can have the iTunes list what apps are missing on your device but if you had previously purchased in the past and then have iTunes install them. You should always get in the habit of backing up your iPhone whenever you do any firmware/OS updating/upgrading or transferring over to new device. I really really really really hope you can get back at least some of your old info. I will tell you this, I have been kicking myself in the butt for not routinely backing up my iPhone when my beautiful special iPhone 4 came up missing and had to revert back to my 3GS. iPhone 5 will be released in a few months so I am holding off on purchasing a new iPhone til then, not that I did so without reservation and a little bit of iPhone 4 withdraw.

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Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

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and i hope you understand my problem..
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Hey Sierra, You can do just what you have stated. My question, what is your "other"? If it is over 1.5 GB you most likely have corrupt files. Doing a Restore to New, Factory restore should correct it. Just make sure you make a full backup of all information on your iPod to your computer before you restore, so you don't lose your stuff, contacts, videos, pictures, non-iTunes music, etc, use the cable and connect with your computer. Then, via cable, connect to your computer, run the Restore to new, don't use your backup. Treat this iPod as if it was your first one ever. When restore is done, set up and add what info you wish to install on this iPod. The music apps etc you purchased should be on your computer, if not you should be able to retrieve purchased apps and music from iTunes. Any music, videos, apps not purchased from iTunes will be lost to you if you do not save them to your computer or the cloud first. When your done, make a current Backup and you should good to go. Hope this helps. Good luck. Cheers.

My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. What can I do?

My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. Usually I just restore my ipod and re-download everything, but thats time consuming, and after I unplug my ipod from the cord connected to my computer, I can replug it right after and this will pop up again. I'm getting tired of doing this.
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I would say that you are not connected to the iTunes library you last synced with. You can only sync with one iTunes library. If you connect the iPod to another computer/another iTunes library then you get what you see.
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I tried updating my ipod, and then it turned off, and then just said connect to itunes, and when i did, it said i had to restore it. so, i restored it, and it did nothing and still said connect to itunes. help?

i tried updating my ipod, and then it turned off, and then just said connect to itunes, and when i did, it said i had to restore it. so, i restored it, and it did nothing and still said connect to itunes. help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
or
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

I have an ipod 4 can i connect to pc and, using itunes match, store all music off ipod and then transfer to a new ipod 5?

i have an ipod 4 can i connect to pc and, using itunes match, store all music off ipod and then transfer to a new ipod 5?

hI, bella
I also met this issue a few days ago and I finally find out how to transfer music from iPod to computer:
1. Plug your iPod in and wait for the computer to recognize it.
2. Open up 'My Computer' and under 'Devices With Removable Storage', double click and open apple iPod.
3. Click on 'Tools' at the top of the window and drag down to 'Folder Options'.
4. Under the 'View' tab, find the subfolder called 'Hidden files and folders'.
5. Select the option 'Show hidden files and folders'.
6. Click 'OK'.

Every time I try to add a new video to my photo folder...iTunes says it's experiencing a problem and then it crashes and shuts down. What can I do to add video to my photo folders?

Every time I try to add a new video to my photo folder...iTunes says it's experiencing a problem and then it crashes and shuts down. What can I do to add video to my photo folders?

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

Ipod will not go past 'backing up ipod' when syncing and then itunes shuts down???

hi, need help, have tried re-installing itunes and is failing to work. i can sync the ipod touch (1st gen) to my laptop but cannot snyc it to my boyfriends laptop as it is his. on his it just gets as far as 'backing up ipod' and then an error message appears and itunes shuts down. any help or ideas??? getting pretty annoyed with this. Thanks

Also see:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

I restored my ipod and then it said for me to connect my ipod to my computer and it says error could not complete your itunes store request an unknown error occurred (-9808)?

i restored my ipod and then it said for me to connect my ipod to my computer and it says error could not complete your itunes store request an unknown error occurred (-9808)?

This covers your symptom:
http://support.apple.com/kb/TS2753

Hook up my Ipod and then Itunes Crashes

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