Hope this helps those trying to play movies on itunes since last update.

after sept 12 update, i could not play movies or tv shows on itunes. did the uninstall/reinstall of itunes and quicktime. did the uncheck 3d video acceleration under quicktime perferences advanced tab. NONE OF THAT WORKED!!! finally saw someone's post about just dragging and dropping your movie over the quicktime icon. got a error message and then waited for my cursor to stop spinning (which it didn't) and after saying WTH, I just went ahead and clicked on the play button. GUESS WHAT? it worked and i was able to watch my movies without any hiccups or problems. FINALLY. and btw, this post was on a quicktime support community. thanks apple.

Hello there, caior.
The following Knowledge Base article reviews how to report issues with your purchases:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

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(-42110) is the error I get when trying to play films on iTunes - any help on this ?, (-42110) is the error I get when trying to play films on iTunes - any help on this ?

(-42110) is the error I get when trying to play films on iTunes - any help on this ?, (-42110) is the error I get when trying to play films on iTunes - any help on this ?

Hello AndyDryva
If you have the latest version of iTunes and the error code is still happening, then the next thing is to remove the SC Info folder on your computer. Check out the article below on how to do that.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Regards,
-Norm G.

I think I solved my time changing issues- hope this helps

Hey everyone, I think I've had some success with my time changing issues. I originally posted this to another user as a follow up to her question, but I'm reposting it here. Hope it helps:
"msteinny,
So i went to the apple store to meet with an apple genius to ask him why my phone's time kept moving up 1 hour everytime I synced my phone. Well he said that he's never seen this problem before, and after a trying a reset and restore he let me exchange my phone. The problem is that when I went to sync my new phone the problem still persisted. They told me it was probably something to do with my computer and its time zone settings.
So I get home and click on my computers clock in the bottom right hand corner to bring up the date and time properties and sure enought my time is correct, the date is correct and the time zone is correct (Eastern Daylight Time). So I look through the different tabs (Date & Time, Time Zone, Internet Time). The first thing I tried to do was to change where my computer syncs its internet time. It was originaly set on NIST time. I then switched it to Windows time, but this didn't do anything. My clock would still change when I synced to itunes. The next thing I tried was fideling around in the Time Zone tabs. I noticed that the box that says "Automatically adjust clock for daylight savings" was unchecked, so I checked it and my computer's time jumped an hour ahead. So I left the box checked but moved my clock one hour back (to the correct time), clicked on apply and left it at that. I synced my iPhone and voila! The time didn't change! It stayed on the correct time! To to make a long story short, make sure that you computer's clock is set on "automatically adjust clock for daylight savings changes, make sure your time zone is correct, and that the time is right when that box is checked. I hope this helps you. I'm glad I got a new phone out of the deal;)
Chris P. "

As I mentioned in my post, whenever I checked that box the time would be incorrect. It would move up an hour. I've messed with this along time ago, way before I got my iphone. I think this had something to do with the daylight savings change that was implemented this year or last year. I dont remember if I never tried correcting it before, or if I couldn't, but this time I didn't have any problems correcting it. Anyway, since I couldn't correct it back then, I just left the box uncheck and decided that I would change the time manually when the next time change occurs. But it seems to work fine now so all is well.

I'm getting an error when trying to play movies

I keep getting this error when trying to play my movies:
This movie requires QuickTime, which is not supported by this version of iTunes.

radio662 wrote:
Same here. I hope it is something with Perian and not a new Apple view to not support anything from outside anymore as they have dumped front row too. They might want to force us into downloading movies through the iTunes store only?
it's not just videos from the "outside" - i'm having this issue with brand new material downloaded from itunes. specifically, doctor who season 6 part 2 and futurama season 8.

Quicktime crashes vista when trying to play .mov

Hi all,
When trying to play .mov files with quicktime it instantly runs very slowly and then I get the blue screen of death and the system crashes. I can play the same .mov files in window media player, no problems. I was just wondering if anyone had found this and if there were any fixes. I have re installed quicktime which is the latest version. The Laptop has 3gb RAM a 2.4ghz Celeron and runs very fast with everything apart from quicktime. Its only a week old and has done this with quicktime from the start.
Thanks

Okay, let's go digging.
1. Download and install the Windows debugging tools from here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
Once you open Windbg, you will presented with a blank screen.
3. Click on "File > Symbol File Path". Here you will enter the symbols
path. Symbols are needed to effectively debug.
The path will be:
SRVc:symbolshttp://msdl.microsoft.com/download/symbols
4. Enter in this path and click OK. Now, go to "File > Save Workspace"
so that your symbols path is saved for future use.
5. Go to "File > Open Crash Dump" and load the file.
(An "Open Crash Dump" screen will appear ... doubleclick "Computer", doubleclick "Local Disk", doubleclick "Windows", doubleclick "Minidump", and doubleclick on one of the minidumps in there.)
*If you get a dialog at this point saying you don't have permission to open the file, try this:* OK out of the permission warning dialog. Right-click on the minidump file (In the "Open Crash Dump" screen), and select "Properties". Click the "Security" tab. Click the "Advanced" button. Click "Continue". Check the "Include inheritable permissions from this object's parent" checkbox, and click OK. Click Yes when the Windows security box comes up. Close the "properties" screens at this point, and go back to "Open Crash Dump", and try doubleclicking on the minidump again.
You will/should get a message to save base workspace information. Choose no.
Now you will get a debugging screen. It takes a little bit to run it,
as the symbols have to be downloaded as they are needed.
After the "bugcheck analysis" part of the screen comes up, look for the component that seems to be causing the crash.
Let us know the precise name of the component. (Include any file name extensions like .dll or .sys.)
If you can, have a look at several of your nine crash dumps. Are all the crashes being caused by the same component? If not, could you let us know the names of the various components being cited in the various crash dumps?

I hope this helps

First off, Apple you suck. I've wasted countless hours trying to figure this thing out. There's nothing like your OS failing to load after you install that piece of s itunes and then once you get it to load your computer won't recognize your dern ipod. All the while the wife and kids are hollering at you to get it done. (how in the H i became the family IT guy is beyond me. i've formally resigned after this episode). 5'rs are you kidding me?Apparently some Mac guys got bored and thought it'd be funny to screw around with PC owners. Your support is worthless. With that catharsis out of the way I found the following on the ipod shuffle discussion board. Mine works now. Probably for the moment. But i am enjoying it. Too bad you have to go through such a pain to get to.
"I have been at this for 4 days and constantly 8 hours. I tried everything found this under another post. (Bryce Traister wrote) and now my shuffle is singing to me it's great.
I would recommend you copy it and paste to word or something and print it or email it to yourself so you have it when the system restarts.
GOOD LUCK! let me know how it goes...
"Hi,
I like you had many problems getting my ipod shuffle to work properly. I finally got a very helpful apple tech guy to help me, and now it works. Here's what we did (these are instructions for windows xp machines):
1. Go to apple.com/ipod/download, and download the latest software updater 2005 - 11 - 25.
2. Once downloaded, install the software updater.
3. Restart machine, with the ipod inserted in the USB port, power setting to OFF position.
4. Once cpu is restarted, go to Start -->ipod-->ipod software updater.
5. Click on "Restore" when the ipod updater window invites you to.
6. Once finished, disconnect Ipod, and turn the power switch to one of the "on" positions (it doesn't matter which).
7. Green light should come on and turn off. Turn off power switch a second time and wait 10 seconds.
8. Insert ipod back into USB port; it should automatically start itunes, which should then offer to setup your ipod.
9. It will automatically begin downloading all songs from your itunes library onto the ipod. WHen complete, you can disconnect ipod, and hopefully the thing will work.
NB: unlike other mp3 players, you MUST use itunes to download your music onto the ipod. you cannot click and drag music using windows.
Hope this helps, and shame on apple for making it so complicated.""
Dell ? Windows 2000

I hope this helps someone. After using online support twice, 2 trips to the Apple Store, talking on the phone with Apple care, and requesting a replacement, I finally got my son's Shuffle working. Both my children received Shuffles for Christmas. I had no problem getting my daughter's to work. When I plugged in my son's it opened iTunes, but the amber light blinked continuously and the iPod would not show up in iTunes.
Here's what I finally figured out:
My computer is connected to a network drive at my place of employment. Someone in my IT department notified me that a folder called iPod_Control was on the network drive and it showed me as the owner. I disconnected the mapped network drive from my computer and that solved the problem. That iPod will not work when my computer is connected to the network although the other iPod works just fine. Very strange...
Dell Windows XP Pro

WHY DOES MY MAC BOOK PRO SHUT OFF ON ME? SO FAR THE INFO I GOT 4 IT IS A MAC OS X VERSION 10.7.3 THE PROCESSOR IS 2.4 GHZ INTEL CORE 2 DUO MEMORY IS 2 GB 667MHZ DDR2 SDRAM I DON'T KNOW HOW OLD IT IS BECAUSE I BOUGHT IT USED SORRY I HOPE THIS HELPS THANK Y

WHY DOES MY MAC BOOK PRO SHUT OFF ON ME? SO FAR THE INFO I GOT 4 IT IS A MAC OS X VERSION 10.7.3 THE PROCESSOR IS 2.4 GHZ INTEL CORE 2 DUO MEMORY IS 2 GB 667MHZ DDR2 SDRAM I DON'T KNOW HOW OLD IT IS BECAUSE I BOUGHT IT USED SORRY I HOPE THIS HELPS THANK YOU

Sounds to me like you may have gotten a machine with hardware issues, but it's hard to say. It will shut down if it gets too hot, but that's not a normal occurrence. I have never seen a MacBook Pro shut down due to heat, even after lengthy 3D gaming sessions where the fans are running fast and the bottom of the machine is unpleasant to touch.
First thing I would try to do is reset the SMC. If that doesn't help, erase the hard drive and reinstall the system from scratch, which you should always do with a used machine anyway.
If a fresh system doesn't help, you'll need to get it checked out by Apple.
Edit: Oh, and sig is absolutely right... please don't post in all caps! It's very irritating.

I keep getting authorize this computer when trying to play a song and tried all the remedies from itunes

I keep getting authorize this computer when trying to play a song, and tried all the remedies and still no luck..I am not liking itunes rightknow

Delete and redownload it if doing so is free in your country.
(96953)

Im trying to play movies that i have downloaded on my mac. quick time opens up and tells me that i need additional software. what do i need to download

im trying to play movies that i have downloaded on my mac. quick time opens up and tells me that i need additional software. what do i need to download

the movies im downloading are from utorrent

Hope this helps internet problems for some of you!!!

Hi...I was experiencing the same problem a lot of folks on here have been dealing with. In short, our MacBooks or MacBook Pro's showing that we were fully connected to a network but unable to get on the internet. I'm by no means a tech expert, but I just got BOTH my MacBook and MacBook Pro working. I sure hope this helps at least a few of you b/c this has been a MAJOR pain for me and it is definitely isolated to the MacBooks. I've got three other Macs and they've never had this issue. Here's all I did:
I unplugged and actually reset the wireless router by holding down the reset button for 10 seconds. Powered it back up.
Came back to my computers and once again the signal strength showed I was fully connected. Still no internet though. So...I clicked on the Airport signal strength icon in the upper tool bar. To restate, this already showed that I was connected at full strength but I had no internet. Anyway, I clicked "Other" or "Join Other Network" in the drop down list. In the next pop-up window, I entered the "new" network name. I even just used the exact same network name over again. My particular network used a WEP password, so I put the original WEP password in, clicked OK and bam!...Without even rebooting the computers, the internet is working like a charm on both MacBooks.
GOOD LUCK TO ALL! Lemme' know if it works!

Hi...I was experiencing the same problem a lot of folks on here have been dealing with. In short, our MacBooks or MacBook Pro's showing that we were fully connected to a network but unable to get on the internet. I'm by no means a tech expert, but I just got BOTH my MacBook and MacBook Pro working. I sure hope this helps at least a few of you b/c this has been a MAJOR pain for me and it is definitely isolated to the MacBooks. I've got three other Macs and they've never had this issue. Here's all I did:
I unplugged and actually reset the wireless router by holding down the reset button for 10 seconds. Powered it back up.
Came back to my computers and once again the signal strength showed I was fully connected. Still no internet though. So...I clicked on the Airport signal strength icon in the upper tool bar. To restate, this already showed that I was connected at full strength but I had no internet. Anyway, I clicked "Other" or "Join Other Network" in the drop down list. In the next pop-up window, I entered the "new" network name. I even just used the exact same network name over again. My particular network used a WEP password, so I put the original WEP password in, clicked OK and bam!...Without even rebooting the computers, the internet is working like a charm on both MacBooks.
GOOD LUCK TO ALL! Lemme' know if it works!

8008 Error when trying to download movies from iTunes

I've searched Google and the discussion boards but no one seems to have a fix for the 8008 error when trying to download movies in iTunes. I have the latest version of iTunes, my Mac Mini is up to date with all of it's patches, I've tried deleting the movie in the download folder and redownload the movie but I still get nothing. Does anyone have any suggestions for a fix?
Thanks,

Morning pettis360,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X:  ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Hope this helps,
Mario

Hi I'm trying to download movies on iTunes it's sitting in the download tab saying " waiting" it's been like that for a few days how do I fix it. Thanks!!

Hi please help me I'm trying to download movies from iTunes. I've got 3 movies in a frozen "waiting " process?? How do I fix this??!
First time ipad user

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So first make sure you don't have an App or a podcast downloading somewhere or pasued as it would be holding up the rest of the download queue.
If that is not the case, you can try restarting your iPad to see if that prompts the downloads to start..
Hold down the Home and Pwoer buttons until you see the Apple Logo. Ignore any sliders that may appear.

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I am still having problems with my music videos freezing (all purchased on iTunes) since the update. The first day of the update, no problems...played 6 hours of music videos and no freezing. Today...every single video froze!!! So frustrating! I rebooted, restarted, powered down and no help. I would appreciate any suggestions. Thanks.

I don't know how to do this without using a mouse point.
This may help, http://www.computerhope.com/issues/ch000542.htm
As for question #2, you call tell how iTunes is sorting songs by the up or down arrow next to a header name.
Even the original order that the songs were entered or date added or last played can be sorted.
Much easier with a mouse or touch pad.

Says itunes store is temp. unavailable ? trying to play music from itunes radio

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Hi sparkbugsy,
If you are having issues connecting to the iTunes Store and iTunes Radio, you may find the following article helpful:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

HT2729 HOW COME ICAN PLAY MOVIE FROM ITUNES ON TV FROM LAPTOP BUT NO AUDIO?

how come i can play movie from itunes on tv from laptop but no audio?

Exactly the question i need answered before committing to a mini. I have heard it is not possible. If so this is a big step backwards for apple, as i was able to do it with my old ipad. Any info would be gratefully received?

Hope this helps those trying to play movies on itunes since last update.

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