Horrible Adobe Chat Experience - How to open Canon 6D Raw files in CS5?

Hi, I just had an awful Adobe Chat experience with agent Dharma. I waited a very long time and when Mr. Dharma finally was able to help me, he wasn't able to. I was told that my product would no longer be supported and I couldn't be helped by Adobe because it was CS5. I was also sent to a faulty link. Anyway, I recently purchased a Canon EOS 6D and when I tried uploading my photos to Photoshop CS5 it said my RAW photos could not be supported. I followed the appropriate links for support and help.
My CS5 is updated, the Adobe Bride is updated. The extension for the photos is CR2 and they will not show the thumbnails in bridge and won't load in Photoshop. I need help. Now, I am hoping Adobe will support it's product and customer.

As each new camera comes out, Adobe have to write the code that enables Camera RAW to work with its RAW files.  It is nrealistic to expect them to keep doing this for all previous versions of Photoshop.  The Canon 6D needs ACR7.3 which Photoshop CS6
http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
You have several alternatives. 
As an owner of CS5 you can take up the BUndle deal at $10 a month.
You can download the free DNG conversion software, and convert your CR2 files to DNG which CS5 can read.
You can buy Lightroom 5, oir even Lightroom 4 (if you can still find a copy)
I'd go with the Bundle deal.  There is a lot more to CC than reading Canon 6D RAW files.

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