Horrible Customer Service/Complaint

I went to the Verizon Wireless store located at
4001 Virginia Beach Blvd, Ste 105, Virginia Beach, VA.
My phone was not charging. As I went into the store they stated no need to check in because there was no wait. A bunch of reps sitting around doing what exactly NOTHING and I still waited 10 min. I watched another customer come in purchase and leave before me. Finally a rep who was what appears to "looking busy" asked what I needed help with. I explained phone was not charging and brought in BOTH of my chargers for the phone. He decides to take phone to plug into his charger to see if it works. At this time I don't know if he plug in charger or not, he comes back and says "BECAUSE YOUR SCREEN IS CRACK we CAN'T do ANYTHING with your phone". Okay cool, My next question, what does the screen have to do with it charging? Screen crack is not bad, phone fully functional and the only problem was it was not charging. I was advised to file a claim for insurance or better yet, TAKE MY WIFE'S phone battery out of her phone charge and put battery back in my phone? REALLY? I advised that was the dumbest **** thing ever and how do you even know it is not the wall chargers. Once again I was told "well we can't do anything because of physical damage to phone". Let's not mention the fact that I have been to the same store twice before for phone issues with the same crack screen and NEVER EVER WAS TOLD THIS BEFORE!!!!!!! What should I give this too, POOR CUSTOMER SERVICE, MISCOMMUNICATION or just ONE LAZY SLACK *** EMPLOYEE WHO CUSTOMER SERVICE SKILLS is A WASTE OF TIME. If that is the way he is then VERIZON is CLEARLY wasting MONEY on this guy! I leave the store and call customer service where I spoke with a rep who was shock at the treatment in store and help me OVER THE PHONE and DETERMINED it was the wall chargers that are not working CORRECTLY! How does this look. I bet if I would have went into the store and said I WANT TO BUY A PHONE, I could have pick line all the reps up and they probably would have put in a bid to help me! Broken phone, "GET HIM OUT THE STORE BY WHATEVER MEANS NECESSARY!" You have to love face to face customer service that is poor as that employee. Oh no, I didn't get his name and I can describe him, however I don't want come off rude or a as some sensitive people might think I am racist! If he would have taken the time to handle the situation properly we wouldn't be where we are right now. A loyal customer for over 10 years and would leave Verizon for this poor excuse of a rep! Terrible!

If you find an email or address I would love to know about it.
I traded my brand new iPhone 4s for a $200 gift card I never received.  I have been waiting a year now for a $300 Credit because a store manager charged me rather than deducting for a returned tablet.  The VZW ware house has received my trade in iPhone which I have proof from the USPS I have the proof of delivery but I was charged for not returning my phone.  I have spent over 100 hours calling almost daily to VZW Customer Service and EVERY SINGLE REP has said they will call me back and never do.  This past Sunday I got a Supervisor that told me she would get the answers and contact me no later than today at 12:30 no matter what and I received no returned call yet again.  3 bill cycles ago I had an almost $600 dollar Credit on my account according to VS in our local store and my bedt Bill said I owed $1000, this law bill due this week was for $1300 yet I bought NOTHING. 
I have warned VZW for the last week to get their crap together or I was leaving Verizon after 8 years and that I will NOT pay the bill and still they sit on their thumbs ignoring me.
From a HUGE Credit to a $1300 Bill  because my returned device got there  yet disappeared once it got to their warehouse so I am being charged for an  iPhone 5s that I just used to edge up????
Verizon has gone down hill badly and I will be going to US Cellular with my "9" lines of service.
Tomorrow, I am filing a complaint with the Better Business Bureau because even the store here has been calling CS because THEY can see there is a huge problem with no fault on my part.

Similar Messages

  • Verizon Wireless Customer Service Complaint

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  • Yet Another Customer Service Complaint

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  • What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA

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    msvat <[email protected]> wrote:
    msvat  created the discussion
    "What is the number for Verizon Wireless  Corporate Customer Service Complaint for CA"
    To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
    >

  • Write directly to AT&T customer service complaint department

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    KF - Listen to Starman and don't give-up
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  • Am I the only one who had horrible Customer Service from Casey on Live Chat??

    >>Duplicate post removed to comply with the Verizon Wireless Terms of Service.  See Horrible Customer Service Experience with Casey in Live Chat--I can't be the only one<<
    Message was edited by: Verizon Moderator

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  • Refund/Horrible Customer Service

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    Hi hnelson626,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Horrible Horrible Horrible Customer Service

    >> Duplicate post removed to comply with the Verizon Wireless Terms of Service   See Horrible Horrible Horrible Customer Service <<
    Message was edited by: Verizon Moderator

        sdaneski, we don't want this to be an ongoing issues for you. Have you had a chance to call our customer service department by dialing *611? For your convenience, you can manage your plan and billing online at My Verizon http://bit.ly/xB4iTc
    LasinaH_VZW
    Follow us on Twitter @VZWSupport

  • Horrible customer service in store

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    I had a terrible customer service experience also at the West Plains, Mo. Verizon. I went in to upgrade today to find out that my unlimited would now be cut to 2G. I was upset because I didn't realize Verizon was doing this. I was asking if I could atleast get 4G for my old price. Another worker there said, "Would you like me to sing you a song and dance?" Really, Verizon! All of the money you are taking and you're reducing services and this is the response I get? I think you can do better than this.

  • Horrible customer service, dropped calls and faulty products

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    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Horrible Customer Service at Store # 125

    Horrible customer service, especially coming from the general manager of store #125. I'll probably never shop here, or any other best buy locations, again due to my poor experience here and being talked down to from the so-called general manager.
    Direct quote: "I am the general manager of this store and I'm telling YOU the returns & exchange policy. It doesn't matter what the other associates tell you, I'm the one to clarify the policy with you."
    This is just rude and disrespectful. As a customer, I am shocked that this kinda of attitude is coming from the management of the store, no less the General Manager.
    I was merely presenting an email converstaion with customer service stating that I could exchange my ipad with a different color and was then given the above lecture. This is very unprofessional and disrespectful.

    Hello matt_h_8,
    There is never a circumstance where it is appropriate for our managers to be anything but respectful to you and our other customers. I apologize for your having to cope with such unprofessional behavior.
    With regards to our return policy, generally speaking an exchange can be made for a product of a different color without issue -- except potentially where sale pricing is concerned. What particular aspect of your situation resulted in the exchange you reported?
    I'm grateful that you took the time to bring your concerns to our attention.
    Sincerely,
    John|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Horrible customer service with a bad phone for the first time in years!

    I would like someone  - hopefully a manager to review my communication with the customer service representative last night.  Apparently you only staff sales staff at night and I would not buy anything from this person.  My first call rather than telling me that the support staff were not in until morning she just disconnected chat on me without saying as much as good bye.  I then started a chat on the service line and got the same person.  i asked her if i could speak to a manager or supervisor - she left me sitting on chat for over 20 minutes and never came back.  These messages have been sent to email for your review.  Aside from having purchased the most expensive phone that does not work along with an insurance plan that I was told only replaces phones with new phones vs refurbished (this is not the truth) and the policy only kicks in after the factory warrantee is over so I sit with a droad less than one year old certified refurbished that goes on and off as it pleases and randomly dials numbers.  This is better than the original phone which I paid between the phone and the insurance over 300.00 for less than 1 yr ago that decided to slowly die and completely died xmas eve after I was in a car accident.  Then the phone came with no sim card after I paid extra for shipping and the local store would not give me a sim card would only sell me one.  This would be the retailer were I purchased the phone - a verizon retailer. 
    I have never in my life had an issue with anyone on the phone until last night - i was asking for one of my lines that is eligible for an upgrade next month to change it now so I can get a working phone or US Cellular has offered to buy out all four of my plans.  I have always been a fan of verizon and never had issues other then never getting my rebates..........I have not received this one which still does not appear in the system and we have had 4 people submit the info now.  (Because I sent the phone back I can no longer give you the numbers unless I find the paperwork copies i kept).  A couple years ago I had the same thing happen when i purchased my phones from a verizon store - the rebates never came.  That has really been my only complaint other than this current phone is horrible - the first one was brand new and slowly died over a couple weeks.  I spend two hours troubleshooting the problems with a very nice man on the phone - he went above and beyond what he needed to do to test this phone  Then the certified refurbished phone came with no sim cared - we were very specific that we thought it was a combination of a phone defect and the sim card.  I paid extra for shipping so my kids could still reach me and it came with no sim card.  I called and you all send me to the verizon store in Monona WI where i purchased the  phone for a sim card and they would not give me one without charging me...........so I had to wait again for you to send me a sim card.  Well the phone is slowly dying again this time with random on and off and random dialing while fully charged or even sitting on the charger itself.  I do not think my request of the young lady was that big but point blank she did not want to talk to my if I was not buying.  She should not be on the phones - you do not disconnect from people in anger and you do not answer a chat and just leave someone sitting there until they hang up out of frustration.  In my office that would be grounds for immediate termination (I do not want to see anyone lose there job) but she needs serious training.  She cannot handle conflict management, she cannot simply answer a question or tell you that a department is not available until morning - all understandable answers.  Hanging up on someone or just leaving them sit there - not acceptable.  I get paid 75.00 per  hour of which she has wasted approx 5 either on the phone filing complaints or trying to get in contact with you - who is going to pay for my time because of your staff and her tempore tantrum.  My 7 yr old would get in trouble for behaving that way.  I expect a resolution to this issue today!  I expect a phone call from a manager today!  If I do not hear from someone i will file a complaint with the better business bureau - put an article in the paper in Madison Wisconsin about recent service decline in verizon and I will cancel all of my accounts with your company as well as have my husbands attorney dissolve the contract for his business and his technicians can use another service.   (He is scheduled to had phones out on Monday - that will no happen if this is not resolved)
    Thank you - I look forward to hearing from you today to hear how you plan to reconcile this issue.
    Sincerely,
    Tammy <Personal information removed for privacy.>
    (The conversations were saved by email so you should have copies of both the hang up and then the call where she just left me sitting and waiting!  If you do not have copies of the emails I do please feel free to ask!
    Message was edited by: Verizon Moderator

       I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up.  I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

  • Customer Service Complaint - Need Assistance ASAP and not getting it!

    I sent in my Yoga Laptop for repairs two weeks ago. When I spoke with technical support, I was told that my laptop would be fixed within 7 business days, and returned to me. These 7 business days have since passed and I have yet to receive an update on my laptop, let alone my actual laptop. When I called to complain about this to 1-877-453-6686, I was told I would be getting a call back from customer service within 48 hours. These 48 hours have also passed and have not yet received a call. I called again today to find out what was happening and was told nothing more than "you will be contacted by them within 48 hours". 
    I was supposed to leave for Europe this past Sunday, and was told by the person I originally spoke to that I would have my laptop by then. Nope. Nothing. I am now leaving next Sunday and am very worried I will have to go purchase a new laptop, at my own cost, because Lenovo is unable to uphold to their customer service standards and provide me with any feedback. I am at the point of filing a complaint about the company to the Better Business Bureau here in Canada, but I feel the problem would best be resolved if Lenovo actually contacted me back. I have been without a laptop for 2 weeks now, and as a student, this is too long!! 
    Lenovo Customer Service, please contact me ASAP! I am not a happy customer right now and you guys have caused me way more stress than I need. 
    Thank you!
    Andrea L. 

    
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  • Customer Service Complaint in Thailand

    To Customer Service team,
    I am writing this complaint for I did not receive satisfactory service from HP Customer Service in Thailand.
    HP's Service Center policy is that the device sent for repair will only require 3-5 days; however, not only the customer service did not reply me about the status of the repair status within 5 days, I called to HP Service Center to ask about the status myself, but also did not receive a specific reply to the repair status.
    I sent the notebook for repair because you guaranteed 3-5 days working time, as it fits perfectly with my schedule before flying back to Taiwan. Now, it is over 5 days, I did not receive any confirmation on what is the status of my notebook and I am leaving the country.
    I called Service Center today (Saturday), a staff picked up, but was unable to provide any useful information on how I can retrieve my notebook urgently. Now my notebook is stuck in Thailand and I am away at another country.
    I am very disatisfied with HP Service Center's unprofessional and careless service as I did mentioned on phone to Customer Service that I will require the notebook within the week. Please kindly send this information to responsible staff in Thailand and I will need a full in-depth reply about what to do with my notebook stuck in Thailand. 
    Job ID: 4639574092
    Tax No: 3101745030
    Product Description: Compaq Presario B1228TU Notebook PC
    Product#: GT991PA
    Please have HP's Thai Customer Service Team contact me urgently with the contact information given along with the Job ID. 
    Thank you.

    We are just regular users and have no access to HP's repair center records. Perhaps a Moderator can step in here and see if this post can be brought to the attention of the proper actual HP employees.

  • How to place a customer service complaint

    Hello,
    I will start of by stating that I have never before felt this way about someone who I have worked with at a Verizon store. .Today I went into a Verizon store looking to understand why my bill seemed high. I wanted to find ways to make the bill smaller without cutting too many corners... The customer service representative who "helped" us was so rude. She seemed uninterested in helping me, and she literally started to talk to another customer while we were there discussing my bill. She had a poor-negative-couldn't-be-bothered attitude which was entirely inappropriate for customer service and as I said I was just disgusted with her. How can I place a complaint? I did catch her name on her name tag.  Also I realize that maybe we weren't priority customers because we were looking to spend less money but seriously in this economy who isn't? Don't go into customer service if you can't handle working with people.
    Thanks!
    K

    Customer Service isn't any more helpful I'm afraid.   I was in a store purchasing a new phone for my daughter 'again' and they wouldn't let me add the charges to my account.  I've paid all my bills on time, i've been loyal, and i've brought my parents onto my account thus bring Verizon more business.  I was confused but swallowed my pride and used my Amex to pay for the equipment.  Now with iphones going for 49 bucks at AT&T, we've been debating - researching - reading every forum available and one member of our family decided to upgrade to the iphone 4 with Verizon - it would've been an easy sell had he been allowed to add the charges to the account BUT the restriction is still on my account - I had no clue what the restriction was - Customer Service said they couldn't talk about it.  I know my rights and threatened legal action - I have a right to know if my account has a mark against it.  After continual debate and threats, the representative stated that my account is highly used, thus putting me as 'high risk' thus putting a restriction that won't allow me to charge purchases onto my account.  I'm a good customer but I can't have any perks because we use our account so much?  Now i'm thoroughly confused.  A representative at AT&T laughed and said they've heard of those restrictions before. 
    I was never notified about such a status, nor am i pleased at having to bully a representative into telling me about it.  They refused to submit such information in writing when I asked them to mail it to me.
    With iphone 5 coming out this summer and AT&T improving their coverage, I'm shocked that Verizon would have such penalties for good standing customers.  It's one thing to **bleep** off a customer who misses payments and only makes up the tiniest percentage of sales but to **bleep** off a customer that has never hesitated to purchase new equipment and accessories AND STILL keep paying my bills on time?
    It's doutbful that i'll be a Verizon customer much longer.  AT&T assures me that such penalties are not common practice at their company.

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