Horrible reception & dropped calls all of a sudden...

Hi there,
I have had my Galaxy S4 since Oct 2012 and have never had any issues. All of a sudden, I now have no reception and I drop calls 10 times every 5 minutes. My phone NEVER had issues until about 2 weeks ago. Could it correspond with the recent software update? SO incredibly frustrated, I cant even use it to make calls and the MMS or group texts wont send. Is anyone else out there having this issue?!!
Thanks
Vanessa

    kj0407,
Dropped calls are a serious no-no in our neck of the woods. And we want you to have service all of the time. May I ask if this is only indoors or if you're just referring to your home area? If it's only indoors, I do have to be honest in saying that no wireless provider can guarantee coverage indoors due to building material and other environmental factors. However, we do have indoor solutions to help http://bit.ly/AKkC
EvanO_VZW
Follow us on Twitter @VZWSupport

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