Horrible service for Xperia Z3 Compact

To Whom It May Concern,
About 7 months ago in november i switched from my iphone to an xperia z3 through tmobile. when i got the phone i was really impressed with the design and feel of the phone, although not surprised as i researched many different android phones before deciding on pulling the trigger with the z3. The z3 came with a lot of information booklets on the phone itself, a charger with a usb cable, and a spare usb cover. i especially liked the way the flap for the usb (which was an inconvenience in and of itself seeing as how there were obviously other ways of waterproofing the usb) opened and closed with ease, as well as the premium feel of it. After living with it for about 3-4 months (until febuary) i decided to sell it and buy a Z3 compact instead. it came with most of the same things in the box but not a spare usb flap which i found odd but didn't really mind at the time. one of the main differences i noticed about my new phone was its inferior usb flap when compared to its larger brother, it felt like cheap plastic in comparison. About a week ago i noticed it was harder to close the usb flap then normal and after opening it noticed the rubber ring which keeps it waterproof is starting to peel off. After contacting customer support i was told that i am covered under warranty and that i had to send the phone in to get it replaced. When i asked how long it would take i was told 14 business days.
Before continuing i'd like to ask a Rhetorical question, who here can live without there phone for more than 2 weeks? the answer unless one is seriously technologically challenged, noone. A phone in this day and age is quinessential to everyday living. i personally rely on it daily to get to and from work utilizing, gps, mirrorlink, and streaming through tunein radio, and thats just on my commute.
Seeing as how i found it obsurd to be without my phone for 2 weeks for a plastic flap that i had the instructions to change myself (from the z3, and multiple online sources), i argued that i should be sent the flap. It just makes more sense, why should sony have to pay its technicians to inspect a phone for a simple flap replacement. upon arguing this i was told flat out that this wasn't an option rudely. When i asked why i was given several answers, some obviously blatant lies to try and justify sony's stance, and others conflicting with information i recieved prior (i called 4 times so far). Some of the more noteable answers i recieved so far are as follows, "we currently don't have the means to ship out replacements", "Sony only sends out replacement flaps for the Z1" (conflicted with first answer i recieved), "we need to remove the backplate of the phone to replace the flap" (blatant lie), "we need to pressure test the phone before sending it back" (can be done by the user and conflicts with second answer), and the list goes on. Honestly i have been a big fan of sony from a young age, i have had every single console made by sony, own a sony tv, have also owned several iterations of the walkman. 
I find Sony Mobile's support desperately lacking in comparisson to their competition and it is my opinion that a company should try to keep as many customers as possible in a department that is bleeding money consistantly. it isn't right that as a customer i am consistantly given the run around and lied to, and if sony doesn't have the means to accomadate a fix for such a simple problem will lose me as a customer come september. i rely on my phones ability to be watertight and am asking as a last resort for help from this department as it is my last resort before giving up hope on sony completely.
So i ask please help me bring  one of my phone's main features back up to par, and if help can't be found here please point me in the direction of who i may contact to get it. (i would prefer to send a letter)
thank you
P.S. i have all the conversations with sony mobile communications recorded if you'd like to listen for yourself.

Hi,
If you are looking for an external microphone, I can suggest our Stereo Microphone STM10:
http://www.sonymobile.com/global-en/products/accessories/stereo-microphone-stm10/

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