Horrible services

I recently got verizon fios services installed at my house. The man who installed it was very nice and did a great job. Beings fios services had never been installed at my house before he had to run a cable going from my Verizon box all the way up to the main road. (About 800 feet of cable) I was told that someone would be out to bury the wire in 5 -7 business days. 3 weeks later no one had been out. So I called verizon to see when someone would come. I was told they will be there in the next 2 days. No one came. I called again and was told they would be there either Thursday or Monday. Once again no one showed up. So I called once more and the lady I spoke to said according to her system it shows that the wire had already been buried, yet clearly the wire was still running across my property ABOVE ground. Finally yesterday (after over a month) it got buried. Then I had to have another man come out and pick up the temporary wire. He was very rude. I gave him permission to drive to the back of my house but instead he opened a gate that I did not give him permission to open and then left it open when he left! Letting all the chickens out. I am very very disapointed in Verizon's services. It has been nothing but trouble with them. I would never recommend them to anyone.

Welcome to the Lenovo Community James !
Sorry to hear of the run around you got.
In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale. In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13. In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt. Hopefully the supervisor will be able to straighten out the matter for you.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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Similar Messages

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them eithe

Having horrible service with 4GLTE I have had 3G for several weeks (I am not the only person I know having this problem), I have reset my network settings and it did not resolve the issue. I am also unable to send SMS and text messages without them either failing or not sending at all. Is there an outage in the Cleveland, Ohio area (zip codes 44129, 44134, 44137) or anything else I can do to resolve this issue?

Not that I'm a Verizon employee, but I have experience in the field. An LTE tower will only extend up to, on a perfect day, with no elevation, 6-7 miles. On a typical day, you will be lucky at four (4) miles. The three ZIP codes you've given are all within about a 12 mile radius. That would mean that 2-3 towers are currently down at the same time, and Verizon would know about it within the hour. Being it's Cleveland, I'm sure they would receive numerous calls regarding an outage of that size.
My point is that if you're having issues in all three ZIP codes, chances are it's a phone issue. If you're handset is simply not receiving LTE, but still receiving 3G, that would signify a SIM card issue. You need to get your SIM card replaced.

My iphone 4 is getting horrible service in Mendota, IL. I drop every single call and have to call back 3 or 4 times just to finish a conversation. How can i fix this?

my iphone 4 is getting horrible service in Mendota, IL. I drop every single call and have to call back people 3 or 4 times just to finish a conversation. How can i fix this? Its getting really annoying and I cant upgrade to an iphone 5 until January.

Hi KL04!
Let's see what's causing the problem! Current zip code? When did the issue begin? Are you experiencing the issue in or outdoors?
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport

17 months of horrible service!!

We had dual installation with DirecTV and AT&T Uverse Internet and Voice on 1/30/2014. Instantly there were problems. DirecTV had constant signal errors or lost signal as often as the wind blew and rarely would stay connected to the internet. In order to download or watch On Demand movies, we had to manually connect the internet and hope that the connection remained during the download. Several calls were made before a DirecTV technician came out on May 25, 2014. At that time the dish was repositioned because it was out of alignment. The realignment stopped approximately half of the lost signals. We continued calling about the inability to connect to the internet and from May 25, 2014 to September 30, 2014 each call that was made to either DirecTV or AT&T would result in the one company referring us to the other for resolution. On September 30, 2014, it was decided that we would pay the early termination fee and have DirecTV removed. This prompted their technical support to escalate our complaint and we were then forwarded on to a case manager who sent a technician to our home on October 2, 2014 to hardwire DirecTV to our AT&T modem. The technician that came out on October 2, 2014 told me that he could replace the DirecTV receiver and/or do the hardwire, but that the AT&T modem was not working properly and could not handle DirecTV’s demand. He hardwired DirecTV to the AT&T modem as he had been instructed by the case manager and left. DirecTV stayed connected to the internet, but by hardwiring it highlighted the Uverse internet connectivity problem.
After the DirecTV technician left, I contacted AT&T (10-2-14 at 10:34 a.m.). Ron told me that they have been having problems with DirecTV on this very issue for months and that our internet service was more than enough to run ANY DirecTV application. He stated he would call DirecTV and call me back around 11-11:30 a.m. He never did. At 2:15 p.m. I called AT&T back and spoke to Kenya who tried to get me to upgrade my internet service before transferring me to Mercedes. Mercedes said she was going to fix this and began reading Ron’s notes but could only put me through to a manager (Paul who was on the phone with DirecTV technical support). Once it was discovered that our account had been escalated to a DirecTV case manager, both AT&T and DirecTV ceased any further attempts at a resolution. All the DirecTV case manager did was verify that DirecTV now stayed connected to the AT&T modem and then credited our DirecTV account with $64.35 for the months that we could not fully utilize the On Demand and other internet related features.
Meanwhile, intermittent Uverse Internet and Voice continued. Some days would be fine, other days the service was out every few minutes. During the before mentioned calls from the installation date to October 2, 2014, AT&T would simply put the connection issues on to something faulty with DirecTV. We continued making calls and in addition to the September 26, 2014 and October 2, 2014 calls, calls were made and/or technicians sent on October 14, 2014; February 12, 2015 (we were told by Yasmine that our internet speed was not high enough to support all devices, etc. and raised from 18Mbps to 24 Mbps for the same rate as we were paying for 18 Mbps); April 9, 2015; April 15, 2015 with a technician sent on April 16, 2015; April 26, 2015 and technician sent on April 28, 2015 because it showed there was a problem with the line servicing the area; May 29, 2015, a foreign technician attempted for 23 minutes to help me change the channels by accessing the modem internal settings, who was also very degrading because he felt I was not typing the modem access number correctly or in the right place even though HE could not access it either because it would continually time out. Nothing was resolved on that day; June 3, 2015 a call was placed and the technician with his supervisor came out later that same day. The modem was replaced and outside lines were checked; and June 6, 2015 a call was placed where Sheldon said there was 1 outside line showing open and would definitely cause the service issue so he scheduled a technician to be out on June 7, 2015. This technician said that the line Sheldon was seeing did not exist, but he checked ALL of the lines running from my house to the poles and each and every pole until it went into the ground. Actually this is the same statement from each and every technician that came here. I believe it was the April 17, 2015 technician that came inside the house and checked to make sure the issue was not inside. On June 8, 2015 manager Aaron Salem came by the house to review the work of his 2 technicians from June 3, 2015 and June 7, 2015. I was given his card and told to contact him or the technicians if we have trouble again instead of contacting AT&T. I had to do so on June 12, 2015 reporting the same issues. If he sent a technician they did not make themselves known. Intermittent service continued on from June 12, 2015 to July 25, 2015 when we terminated services. A log had been kept from late evening June 28, 2015 to July 3, 2015 since the internet and voice had been going out approximately every 5-7 minutes for 4 minutes at a time. This log showed that of 28 hours and 53 minutes our internet and voice was down 6 ½ hours. The modem was “rebooted” 4 times in 1 day, the modem was moved to waist height as suggested by ufixatt.com – a picture had been taken of the connections and placed back exactly as they had been since the original installation (the technician on June 3, 2015 placed them back as it had been when he replaced the modem), and the DirecTV hardwire was even removed for a period of a 2 hours (it was replaced after the internet had been down a total of 61 minutes during that time). At 9 p.m. on June 30, 2015, the modem was rebooted, the DirecTV hardwire was replaced, and in an attempt to see if the 2 wires had been placed in the bottom 2 slots incorrectly during the original installation, I put the white wire and the blue DirecTV hardwire into the top 2 slots. This proved ineffective and were replaced to their original spots during the 9:18 p.m. to 9:21 p.m. service outage. It is felt that, as the CUSTOMER, we have done everything possible to rectify this situation ourselves: modem resets ad nausuem, moving the modem to waist height, checking connections, changing channels, etc. An email was sent to Mr. Salem on July 1, 2015 notifying him of the increased service interruption so that he might be able to send a technician out to catch it as it happens, but that at the beginning of the week, we would no longer be AT&T UVerse customers. Mr. Salem replied rather quickly and sent a technician out to observe the service disruption. The technician came in and saw the disruption as it was happening, asked if the modem’s power supply cord was changed on June 3, 2015 when the modem was changed (it had not) and then went outside to look at the lines. After some time, the technician came back inside, changed the modem supply cord and said that he changed our profile from 24Mbps to 18Mbps because the loop length did not support 24 Mbps. From July 3, 2015 to July 10, 2015, our service interruption was 3-4 minutes per day. When I awoke on July 10, 2015, our service was down for over 2 hours solid. Since July 10, 2015, our service is back to intermittent.
I contacted AT&T on July 6, 2015 and spoke with an Anthony for the purposes of getting confirmation on exactly how many times a technician has been called to our house since the original installation. He could only see back 30 days. The second purpose for the call was to verify that our contract did not renew with the change back to 18Mbps. This is when I was told we were getting 12 Mbps. He asked if I wanted to put it back to 18 Mbps and I declined since I didn’t want to have that start our contract over even though 12 Mbps could not handle even the most basic necessities. Lastly, he offered $63 for our inconvenience and I asked if he felt $63 for 15 months of constant service interruption seemed fair. He agreed that it did not, but advised that he himself could not make an offer any higher. Anthony also told me that I should have called each month prior to paying our bill to request compensation for the connectivity issues. I explained to him that does not work since every person I speak with first checks to see if the bill has been paid, and if not, they want payment arrangements. I get the feeling of “I don’t care what problems you continue to have, you have to pay us”. During this call, he advised that he would create an email so we could be contacted by an AT&T manager that would be able to better serve us. Since I denied the $63 credit he placed that in the notes in case we changed our minds. No manager ever contacted us from July 6, 2015 to July 27, 2015 (the date we terminated all Uverse services). To further my point of how little AT&T values their customers: while we waited for weeks for a manager to call us, I received a call on July 24, 2015 to be REMINDED that a bill is available and due soon (which was paid earlier in the day). When we terminated our Uverse services, we were told that a manager tried to call on July 22, 2015 at 5:50 p.m. and could not leave a message. The claim was that he called my cell phone. Call logs from AT&T’s website for my husband and my cell phone numbers AND the house phone show that no such call exists. Either the manager called someone else’s number or he called the house phone while services were down. While these issues were happening, there was an AT&T billing error where AT&T sent February 2015’s bill before getting DirecTV’s billing information. Supposedly this happened because DirecTV bills 30 days and February has 28 days. None of this made sense to us since February has had 28-29 days for thousands of years. It took AT&T 3 months to fix this problem. As all accounts were linked, we were unable to pay DirecTV directly and were at the mercy of AT&T to correct this issue. Payments were made to AT&T though it only resulted in our AT&T account being credited. Despite not being billed, our DirecTV was on limited service until we contacted a manager with DirecTV. He did agree that since we were not billed that we had not done anything wrong. Finally on our bill for May 6, 2015 to June 5, 2015 (received probably around June 8, 2015), the full amount owed to DirecTV was on the bill due on June 26, 2015. During my many transfers at AT&T on June 18, 2015, 1 customer service representative insisted that I make payment arrangements for our bill that was not yet due and no balance was outstanding from previous months. She was curtly told I would pay the bill when the bill was due and not a second earlier. Again, AT&T was more interested in getting their money than actually helping their customers navigate around their shoddy service.July 15, 2015 we received an email stating that our order placed on June 18, 2015 had been completed. We had not requested any new services and during the June 18, 2015 call the only topic discussed was the DirecTV billing fiasco. After learning that AT&T paid then removed payment from the DirecTV account, along with the absurd amount of time it took for AT&T to fix the billing problem, we asked to have the bills separated. According to the order information online at att.com it shows that we requested Uverse Internet Turbo Max. This is wholly incorrect. We were tricked into a new 12 month contract in February 2015 when convinced that we needed more internet speed to stop the intermittent service and went from 18 Mbps to 24 Mbps. That speed was supposedly put back to 18 Mbps on July 3, 2015, but when I contacted AT&T’s customer service on July 6, 2015, I was told we had a 12 Mbps speed. At no time between February 12, 2015 and July 3, 2015 did we request to change our internet speed. It was changed on July 3, 2015 ONLY because the technician stated we did not have the loop length to support 24 Mbps. I called to see what changes had been made. Andre confirmed that our contract date was still February 2016 and that after July 15, 2015 our ETF would be $90. He also confirmed that we are only receiving 12 Mbps. The only change that counted as an order had been requesting DirecTV be billed directly to us. When we terminated our services on July 27, 2015, we were told the early termination was back to $120 with the explanation of “that’s what it says”.
During a review of all of the bills, for 12 months we received the Max Plus for $56.00 per month. We were to receive Max Turbo for the same price for 12 months (January 2015 to January 2016) otherwise we would not have upgraded due to all of the trouble we had just receiving the internet speed we had been paying for. The 1st bill after the upgrade shows the charge to be $57.00 and states that it was for a 6 month promotional offer, but 1 month later (February 2015) the charge was $67.00 so we did not even get the promised amount at all before the technician lowered us down to the Max package at $52.00 in July 2015. Unfortunately this was not noticed until we had already terminated service and I was reviewing all of the notes to file complaints. This had happened during the time when DirecTV’s billing was not being added to the entire bill and we were more concerned with getting that problem fixed.
When I was able to access the modem internal settings, the Cumulative Seconds with Severe Errors is extremely high. On July 1, 2015 it was 10,528 days 9:11:18 (nearly 29 YEARS) and on July 20, 2015 it was 4,294,945,490 days, 429496721:4294967265:4294967288. The modem had been rebooted several times between those dates and we’ve not had 11 million plus years of AT&T service. After this experience we will never have AT&T again.

The sad thing is that if he'd come here sooner, we probably could have helped him not have such a terrible experience. The call centers seem to have trouble handling anything out of the ordinary at all.

Nokia lumia 720, horrible service. Demand refund ...

Need your help!
Ref: 1-14870426163 [SR# 1-14905564118]
Big issue with Nokia Lumia 720, people calling can't hear a thing.
It has been 9 days since I raised this request and a month since I first turned my phone in for service. Completely frustrated with your service. I demand that you take back the phone and refund and compensate me for the inconvenience you have caused me.
My email to Nokia care ....
I purchased a new Nokia Lumia 720(Serial No: 357297054233805) from Croma in Bengaluru a couple of months back. Within two months of purchasing the phone, there was an issue with the ringer. When someone called, I would hear no ringing at all. When I played music on the speakers, there was no sound. I didn't expect this in the least from such an expensive Nokia phone.
When I gave the phone to Nokia Care centre in Bengaluru (Ms Silk Technologies Marathalli), they fixed the ringer the next day, but managed to get scratches on the back panel and introduced an issue with the volume controls. Now even when I reduced volume to 0 sometimes I could still hear the music play on the speakers or headphone. After having waited an hour and a half, they asked me to leave the phone with them saying they will replace the back panel and fix the volume issues.
I had to go back multiple times to Nokia care, leaving my phone and being without a replacement handset for days.
I had called the Nokia contact centre number and raised an issue and requested that you replace the handset. However after days of patient waiting, the response from you was dismal.
Ms Silk Technologies (Nokia care) called me the other day to inform that the phone was fixed again. They couldn't tell me what had gone wrong or how the issues were fixed. They simply said the volume issue is fixed and the back panel is replaced.
When I reached the centre, I had to wait for an hour again before they handed me the phone.
They had replaced the volume panel to fix the volume issue.
However, instead of replacing the back panel, they had replaced the touch screen instead!!!
Why replace a good, original working touch screen???????
They then asked me to wait and proceeded to replace the back panel.
When I tested the phone again, I found that there was a defect in the touch screen they had replaced.
They made me wait some more time before replacing the touch screen again. I don't understand why they replaced a good touch screen in the first place.
Again I could detect faint marks on the back panel where they had tried to remove the touch screen. They told me they have to manually lift the touch screen from the back panel and that only your factory had equipment which could neatly detach the touch screen from the back panel. What nonsense is this!!
While waiting at the service centre, I managed to speak to quite a few people around there who had issues with Lumia 720 phones. Clearly, you have some major issues with this handset.
It was quite late in the evening before I was finally handed the phone.
Please note, I now have a phone which is not even a couple of months old but which has the the following parts replaced
-. ringer
-. touch screen
-. back panel
-. volume controls
Clearly this was a faulty piece that was sold to me requiring replacement of so many parts. Instead of replacing all these parts Nokia should simply have replaced the faulty handset.
However I still decided to take the phone.
Next day when I started receiving calls, people calling me complained they could hardly hear me and I could hear a good amount of static noise. I had to speak up real loud or even call them back. Further after some time, I was not able to hear anything when someone called. Can you imagine my horror.
Somehow after restarting the phone, I was able to hear when someone called. However people are still complaining sometimes they can hardly hear me and I continue to hear the static sound.
I'm completely frustrated at this point. I complained to Ms Silk Technologies and their response was that I leave the phone with them again.
Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
The decent thing for Nokia to do at this point is to refund my money and take back the phone.
I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

HORRIBLE SERVICE (AGAIN) AT PALM DESERT, CA STORE

I HAD ANOTHER TERRIBLE CUSTOMER SERVICE EXPERIENCE AT YOUR PALM DESERT, CA STORE ON 7/04/2014 - WHEN TRYING TO MAKE A STORE PICKUP OF AN ONLINE ORDER. COULD NOT GET HELP AT STORE PICKUP DESK WHILE 5 EMPLOYEES STOOD NEARBY CHATTING AND LAUGHING. WHEN I ASKED FOR HELP, I WAS RUDELY TOLD THAT "ALL OF THE EMPLOYEES WERE HELPING OTHERS". TOTAL BS. ESPECIALLY RUDE AND UNFRIENDLY WERE "SCOTT" AND "JEREMY". SCOTT WAS NOT WEARING A NAME TAG AND I HAD TO ASK HIM FOR HIS NAME, WHICH HE DID NOT WANT TO GIVE ME. JEREMY STOOD BEHIND SCOTT WITH HIS MOUTH WIDE OPEN AND A CONFUSED LOOK ON HIS FACE AND LAUGHED AT ME. BOTH OF THEM ARE RUDE AND HAVE ATTITUDES - AND I HAVE HAD PROBLEMS WITH BOTH PREVIOUSLY. ALSO, SECURITY CHECKER AT ENTRANCE WAS INVOLVED IN THE "CHAT" AND WAS NOT CHECKING PACKAGES NOR RECEIPTS. SERVICE HAD BEEN IMPROVING AT PALM DESERT STORE, BUT NO MORE.

Hello kjennier,
Our Store Pickup is a great way to purchase online with still receiving the personalized in-store experience in a quick and efficient manner. We even have a specialized parking spot for those who come in to pick up an order. Goodness knows how much I take advantage of this option as it avoids shipping and delivery charges. This option hardly works though if we don’t have the associates available to help process the service though, and I’m sorry for any frustration this caused.
Like Mbrguy mentions, not all store employees are able to help with Store Pickup purchases. Our associates’ behavior that you describe is far from the experience we hope to provide though, as our employees should be nothing less than courteous as well as display a high level of professionalism, and I’m truly sorry that this was at your expense. Please know that we take your feedback seriously, and I will be forwarding your story to our upper management team at the Palm Desert store, including our general manager, Larry, so that he can address this issue with his staff.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

System Always Down - HORRIBLE Service

My system constantly goes down. Sometimes the residential gateway reboots itself and I have no phone, internet and TV. Sometimes only one or two of those are down. Sometimes only the DVR goes down. Sometimes one of my two wireless boxes goes down while everything else works. I have yet to see anyone that has had this similar problem fixed. I've seen people that had the RG and/or tv boxes replaced. This alone should allow me to break my 1yr agreement. I try to record shows during the night. Many times when I play them back I get brakeups or pixleation. Sometimes I have 2 entries for a recording indicating the system went down while recording during the night. Had techs out last year and they changed a bunch of wires and put in 2 wireless boxes instead of the wired ones. They sent a newbe and he had to call for help and they were here for over 3 hrs. Yes, I unplugged the boxes, sometimes that's necessary to get one of the boxes to work after going down. Sometimes I get a message on the wireless box "system down(RG), restart" but everything else works, including another wireless box, phone & internet. I've logged at least 25 outages since January. In addition, they upped my bill even though I have a 1yr agreement. Someone from India told me everyone got a global increase in Feb and if I terminate early, I'll be charged a fee. Really, so I agree to a 1yr agreement, that if I break it I'm charged an early term fee but ATT is allowed to raise the rate I agreed to $10 a month?

Hi ,
I am so sorry about all the issues you are having with your service, but I will be glad to help. I will be sending you a private message to gather more information and work on getting this fixed for you.
-ATTU-verseCare

Router charge - Horrible service

Was renewing my contract after 2 yrs and asked if I can keep my router as I was over 1yr, they agreed and shipped a new router (without the RMA-return adivise). So, now after 3 months I see a $99.99 charger. Spoke with a supervisor who was of no help said I had to pay. Asked her, was it not true that customer owns router after one year service and she got evasive and kept giving me a dispute address to write to.
Anybody in the same boat? Advise?

What was wrong with the old router?
If nothing send the new one back as it's not needed. If it's quit working you should have asked for a replacement and sent the old one back to them.

Horrible Service - I was promise a gift and never received it.

This topic has been moved to Customer Service under the board Other Customer Service Support for further review.

This topic has been moved to Customer Service under the board Other Customer Service Support for further review.

Post wire is shot = horrible service

So one week ago on July 14, I lost TV, internet, and phone. Called Comcast. They didn't get a tech out to see me until yesterday. He said that the post wire that runs from the outside box into my apartment is bad. He called in a repair order and said that someone from Comcast will call me back to schedule the install. Big surprise, I didn't hear from anyone, so I called Comcast today. They said that they won't get the new line installed until AUGUST 4th!!! That's TWO WEEKS away, and a total of THREE WEEKS without service!! And I'm supposed to just miss work so they can do the install when it is convenient for them! What a joke! In a day and age when Amazon can deliver products to customers within one day, Comcast expects me to go without any service for three weeks. Pathetic. Just pathetic.

That makes no sense. Why didn't the tech replace the wire while he was at your apartment? That's his job. And three weeks with no service? That's not right.
I let a Comcast employee from the corporate office know about your issues and have requested that they reach out to you. If you don't hear from anyone soon, let me know.

How can I get my Bluetooth to connect? I took it to the apple store in San Francisco and got horrible service and my phone still doesn't work in regards to Bluetooth and glitches ? Please help

I am very disappointed, I can not connect my Bluetooth to any device (ie. beatpill) and I took it to the store they reset my phone and told me everythibg should work and it turns out that nothing works. Not only the Bluetooth but my phone glitches while in use (ie. It freezes, it'll reset randomly, and the apps freeze or won't close, whrn texting it will close out my messages) things of that nature. Please help because thus far no one else has and it has become a problem for me to use my phone.

What does the beat pill manual say on how to pair to iphone?
We have no issue connecting an iphone 4S/5/5S or 6 to it.

Horrible service for Xperia Z3 Compact

To Whom It May Concern,
About 7 months ago in november i switched from my iphone to an xperia z3 through tmobile. when i got the phone i was really impressed with the design and feel of the phone, although not surprised as i researched many different android phones before deciding on pulling the trigger with the z3. The z3 came with a lot of information booklets on the phone itself, a charger with a usb cable, and a spare usb cover. i especially liked the way the flap for the usb (which was an inconvenience in and of itself seeing as how there were obviously other ways of waterproofing the usb) opened and closed with ease, as well as the premium feel of it. After living with it for about 3-4 months (until febuary) i decided to sell it and buy a Z3 compact instead. it came with most of the same things in the box but not a spare usb flap which i found odd but didn't really mind at the time. one of the main differences i noticed about my new phone was its inferior usb flap when compared to its larger brother, it felt like cheap plastic in comparison. About a week ago i noticed it was harder to close the usb flap then normal and after opening it noticed the rubber ring which keeps it waterproof is starting to peel off. After contacting customer support i was told that i am covered under warranty and that i had to send the phone in to get it replaced. When i asked how long it would take i was told 14 business days.
Before continuing i'd like to ask a Rhetorical question, who here can live without there phone for more than 2 weeks? the answer unless one is seriously technologically challenged, noone. A phone in this day and age is quinessential to everyday living. i personally rely on it daily to get to and from work utilizing, gps, mirrorlink, and streaming through tunein radio, and thats just on my commute.
Seeing as how i found it obsurd to be without my phone for 2 weeks for a plastic flap that i had the instructions to change myself (from the z3, and multiple online sources), i argued that i should be sent the flap. It just makes more sense, why should sony have to pay its technicians to inspect a phone for a simple flap replacement. upon arguing this i was told flat out that this wasn't an option rudely. When i asked why i was given several answers, some obviously blatant lies to try and justify sony's stance, and others conflicting with information i recieved prior (i called 4 times so far). Some of the more noteable answers i recieved so far are as follows, "we currently don't have the means to ship out replacements", "Sony only sends out replacement flaps for the Z1" (conflicted with first answer i recieved), "we need to remove the backplate of the phone to replace the flap" (blatant lie), "we need to pressure test the phone before sending it back" (can be done by the user and conflicts with second answer), and the list goes on. Honestly i have been a big fan of sony from a young age, i have had every single console made by sony, own a sony tv, have also owned several iterations of the walkman.
I find Sony Mobile's support desperately lacking in comparisson to their competition and it is my opinion that a company should try to keep as many customers as possible in a department that is bleeding money consistantly. it isn't right that as a customer i am consistantly given the run around and lied to, and if sony doesn't have the means to accomadate a fix for such a simple problem will lose me as a customer come september. i rely on my phones ability to be watertight and am asking as a last resort for help from this department as it is my last resort before giving up hope on sony completely.
So i ask please help me bring one of my phone's main features back up to par, and if help can't be found here please point me in the direction of who i may contact to get it. (i would prefer to send a letter)
thank you
P.S. i have all the conversations with sony mobile communications recorded if you'd like to listen for yourself.

Hi,
If you are looking for an external microphone, I can suggest our Stereo Microphone STM10:
http://www.sonymobile.com/global-en/products/accessories/stereo-microphone-stm10/

Is space black colour in aluminium and steel watch or will chip-off like iPhone 5, I m looking to buy aluminium model in black, but scared, because apple rejected to swap the black with whit, so horrible service.

is Apple watch (aluminium model or steel model) in space black colour specially in aluminium model, not going on chip off, it happened in iPhone 5. And Apple does not seem to be worried about iPhone 5, and denied to swap with white one.

I asked this same question in another post, those that were burned by the black coating in the past I think will be skeptical on the black watch until we get some feedback from actual owners. I have ordered both black and plain aluminum since I won't see until June anyway, I figure there is plenty of time to cancel the one I don't want

Re: Returned Sprint iPhone 6 HORRIBLE SERVICE & NO REFUND

I have had the same problem. I purchased an iPhone 5s on easy pay and decided to exchange it for the iPhone 6. Best Buy returned the phone and then had a glitch in their system causing me to have to drive around 50 miles one way to a sprint corp. store to get a phone as Best Buy was blocked out of my account! I was able to get the 6 at the corp store on an iPhone for life plan yet I still have not received my refund. Numerous calls to sprint finance dept and they still are sending me to Best Buy. I returned my phone on Oct. 22 and here today I still don't have the $188.50 I paid. Sprint claims Best Buy has a dedicated sales number that they are supposed to call to facilitate the refund yet they were never contacted. Sprint had to do a 3 way call with Best Buy to even verify the return had been made as Sprint had no record whatsoever! I will never purchase another phone through Best Buy because of this. Not only am I out the money so far, I had to drive 50 miles one-way to fix the screw up at the store. I'm glad I got stuck fixing this as I am out the money I had to spend to drive the 100 miles total and I have spent HOURS on the phone with Sprint wasting my time! Best Buy had completely dropped the ball on this one! At this point if Sprint isn't able to fix this I don't know what to do because Best Buy refuses to admit that something went wrong!

Hello jdehaven08,
I'm disappointed to read that your return of the iPhone 5s has resulted in a complex set of circumstances. Certainly this was not our goal and I apologize for your having to cope with such a regrettable situation.
At what store did this occur? What were you informed by the Best Buy Mobile staff at the time of the return? Have you revisited our store since October 22 and discussed the situation with a store manager? If not, I would recommend doing so. Also, you mentioned that Sprint was able to verify your return during a conference call. What was the outcome of that conversation? All this aside, it is my understanding that the refund for any payments such as your down payment for your Sprint Easy Pay plan would need to be provided from Sprint. That being said, I would encourage you to contact Sprint via phone at 866-866-7509 to discuss this matter further.
Please know that I'm grateful that you wrote to us about your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Wanted to share this horrible service in returning my hard drive!

So I purchased a 2tb external hard drive only about 7 months ago, it quit working on me (2nd time this has happened) i returned it to get a replacemant and they send it right back to me with NO explanation why as well as taking almost a month, i finally get an email after calling them 6 times, the email staed i sent them the wrong product, i sent the receipt and everything that came with it, so beware people!!!!!

So no one wants to help or give advice!?! you guys are the best profesionals ever! super pissed yall can get away with this

Horrible services

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