Horrible Zen Micro Prob

First of all, I think I had alot to do with this error. After I took my new Zen Micro 6GB White out of the box, I put it in the battery place, and then set it to charge on my PC for like 3.5 hrs. I neglected to install the Zen Micro Explorer before charging it. The player wasn't recognized by Creative MediaSource or Windows. While the player was charging, it did not pulsate and the charging icon did not flicker, and the backlight was on for the whole time, but the LED was off, and the controls did not respond. After charging I turned it on, to see that only battery bar was charged. I listened to some radio and the demo tracks (it has very good audio quality and earphones). I looked at the version in the Information sectuion. It came up as 2.20.05. I then installed the Creative software inside the Installation CD and then updated all the components from the Creative Support site. I downloaded the Firmware update for PlaysForSure because aparently v2 and over are P4S players. I connected the player to the PC, it was recognized as a 20MB (opposed to 6GB) MTP device by WMP but not recognized in Zen Explorer or MediaSource. I also tried to make it I thought it was that the firmware was too old to be recognized, so I did the unthinkable. I got into Recovery Mode for the Zen Micro and then formatted the dri've, then did the Reload Firmware because I thought it would just reinstall the Firmware. It erased the firmware, and everytime I turn it on, a Firmware Error appears. I tried to update the Firmware, but the player doesn't get recognized by the update program Creative gives. When I plug it into the PC it seems to charge, the proper way (with pulsating) and I can use the interface, but its useless because I have a 6GB player with no firmware, so therefore useless.
I want to know how to fix this problem, or is it hopeless?. Can I just use the player on another PC and install a new firmware there? Or do I have to send it back to where I got it from, or to Creative? While you're replying, I'll just be kicking myself.
Oh and here's my system specs:
Intel D865GBF Mobo
P4HT 3GHz Northwood
2x52MB DDR400 Single Channel
ATI RADEON X850XT AGP
SB Audigy 2 ZS OEM
Win XP Pro SP2 (fully updated)
Creative MediaSource 3.30.2 & WMP 0
*btw I used a USB. port because my PC doesn't recognize USB2*

I JUST FIGURED IT OUT. HOORAY!
First of all, I started with a bad firmware of ZM 2.20.05. I did a clean uninstall of all Zen Micro related software and drivers (excluding what Audigy 2 needs). I restarted. Then I uninstalled all the drivers under USB in Device Manager. Then I restarted again. Then I installed the Zen Micro Explorer from the CD. Restart again. Then, during the registration autorun comes up, I plugged in the MP3 to my PC (USB. port). The PC didn't recognize it for a while, then it recognized a MTP. I skipped registration, because it was not able to detect ZM. I went into Device Manager, uninstalled the MTP device (just press Del after selecting it). Then I ran the Firmware Update ..0 (2.2.02 failed for some reason). After it said to insert the MP3, I scanned for hardware changes in Device Manager. Voila! The firmware update recognized it as 2.20.05, and successfully upgraded (well, downgraded) it to the ..0 version. After that it was all pretty simple because I updated all my Zen Micro drivers and Explorer. Remember that if you do get stuck, uninstalling all USB drivers is a good start. Beware that if you do uninstall USB ports, you will temporarily lose control of all your USB devices (including all USB mice and keyboards). WinXP usually does detect it again very soon. If not, then restart. Well now, I have successfully fixed the firmware, successfully put tracks on it, successfully changed the settings of it, and then successfully put the same tracks on it again with my USB2.0 port (it really does make a difference).
This should be made permanent or stickied. I bet lots of people are gonna do what I did, and then attempt to suicide while waiting for Customer Support.
PS: You can use this same method to fix the problem where you connect your MP3 into the PC without installing any drivers (v or v2). Just skip the Update firmware part.Message Edited by rbinc on 0-29-2006 04:29 AM

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If you would like to see a photo of how it looks please reply to this message and just include your email address please. I will send it to you as soon as possible. The photo has 4 photos sized down to perfectly fit on one photo, so you can get a good idea of what it should look like.
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Thank you for the information, can I please have the photos so I dont destroy it entirely !. Take care,?Simon?(Dublin, Ireland)

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see hereMessage Edited by Rich_T on 06-2-20070:23 AM

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