Horrific Download Speed..will be returning AppleTV to Apple

Just bought and set-up ATV at home. Updated ATV out of the box to most recent software (??mistake) I have a gigabit wired network. All computers have 10mbs+ download speeds. Rented my first standard def movie. It has taken 2 hours to download 10% of the film. After reading these forums, it does not sound like there is a solution. My ISP is not throttling me. Everything else works fine.
Are there any recommendations other than to return to Apple and advise all others to avoid this product?

I use Rogers (north of Toronto) with 10meg down and 0.5meg up. I use http://www.speedtest.net/ to confirm my bandwidth. I consistently get 20-28ms pings, 9.7-9.85 Down, and .48-.50 upload speeds.
I have been using the AppleTV since Nov 2009. At first, I was experiencing slow downloads for movies. I checked my local network, and found my airport extreme router was connected to my modem at 100/Full. The rogers modem can only connect at 10/half and this caused the network problem. When I changed the aiport extreme connection (to the modem) to Automatic (now it connects at 10/half), the network problems went away. Since then I always get the bandwidth tests as noted above.
When I rent an SD movie on the AppleTV within 30 seconds I get a popup that I can start watching the movie. Normally I purchase TV shows on my iMac-iTunes and sync to the AppleTV. I get downloads from Apple at 1.0-1.2mBps.
...Bob
Message was edited by: bobwild

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TS3623 I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the o

I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the old syst

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

If I don't accept the UPS delivery, will UPS return it to Apple?

Hi
I ordered a macbook but I realized too late that I had ordered the wrong keyboard.
If I do not accept UPS delivery, will UPS return it to Apple? Or will UPS simply store it until I pick it up?

They will attempt two more deliveries before returning it to the sender unless you tell the delivery person you refuse to accept it. But this won't fix the problem for you. You would be wiser to accept it then make arrangements to exchange it within your first 14 days either with Apple directly or at a local Apple retailer. If you do the former just contact Apple to make the arrangements.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.

Download speed will slow to nothing. Must continually manually pause and resume to force the connection to the download to complete. How to fix?

Have recently tried to download multiple files from multiple locations. These files will show up as downloading in the download manager. After 5-10 seconds, the download will slow to a crawl. In the window for the download manager, it will state that the download still has a download speed. When reviewing the time and progress, as well as monitoring my actual inbound/outbound internet traffic, I can conclude the download does not have any actual download speed remaining (that is, 0 kilobytes/sec).
To complete the download, I must manually click on the file being downloaded, force it to pause and then force it to resume. This will cause the download to actually download again for about 5-10 seconds before the download manager states that the download speed is slowing down (when in fact it goes back to 0 kilobytes/sec). This process must be repeated until the file is fully downloaded.
Also observed is that there will suddenly be more of a connection, downloading just a bit of the file, before going back to 0 kbps. This will happen every so often and is much slower than manually pausing/resuming. If left to its own devices for long, it also has a chance that it will decide that the file is complete and report that it has the full file size of the download. Review of the actual downloaded file shows that the file is incomplete for the supposed size of the download.
This should not be an issue with internet usage. There is no inbound/outbound traffic for my connection when the download speeds hit 0kbps. Loading webpages during this time load fine, only the download is unstable.

Problem Solved!!! :) No need Of Any AntiVirus !
Got back into '''Firefox 5.0.1''' !!
Its Working Great!

TS3899 Upgrade to ios6 got the following problems in my ipad2 . Very low download speed. Can not open my apple mail in my iPad.

Upgrade to iOS 6 encountered the following problems in my ipad2.
(1) very low download speed
(2) I can not open my apple gmail in my iPad.
(3) I can't download new apps from Internet.

Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
Regards
Sailorfrank

Problem with download speed when minimizing Firefox

On my desktop whenever I try to download something in Firefox and minimize the browser, the download speed will slow down to like 20 KB a second. The second I open the browser though it shoots back up to 90 KB a second and stays constant unless I minimize it again. Never had this kind of problem before when minimizing the browser so I'm wondering why it's doing this and if there's a way to fix it?

Backup your data, and try doing a soft reset. *#7370#, (use this code at your own risk, since it deletes some important data's in your phone memory, including the data of installed applications on phone memory - means if you installed a java file to your card, it stores some data in your phone memory which will be deleted when you soft reset. So you will have to reinstall that software)

Terrible download speeds

Just recently my download speeds will not go above 700mbps. My router stats seem the same as usual:
But every speed test I have done recently puts my speed at lower than 700mbps almost as though my account has been restricted. Is it possible the IP profile on my account may be wrong - any help would be appreciated.
Line state
Connected
Connection time
0 days, 23:22:19
Downstream
5,888 Kbps
Upstream
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ADSL settings
VPI/VCI
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Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
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can you run btspeedtester and post the results please
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Apple TV 2 Download Speeds Very Slow

I am using an Airport Extreme with ATV2. My ethernet connected download speeds are very fast yet my apple tv (and my other IOS devices - ipads) struggles to download movies from itunes. Most recently it showed over 2 hours to download a rented movie from itunes.
All equipment is updated with the latest software.
Any ideas about how I can see what the download speed is on my Apple TV?
Any thoughts on how I might be able to fix the problem wiht my apple TV

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

ADE will not return nor download books suddenly.

ADE will not return nor download books suddenly. When I attempt to return a borrowed book, I get the following message: Error returning item. License Server Communication Problem: E_LIC_CONNECTION_PROBLEM. I get the following error when I try to download a borrowed book: E_ADEPT_TIMEOUT

Mine is working again!

Horrifically slow ATV2 download speed

I live in Phoenix with Cox Communications as my ISP. I just tried to rent Inception HD from Apple and it says it will be ready to view in 5 hours 47 minutes.... this is totally unacceptable! I can login to Netflix (I just tried and confirmed) with the highest quality video available and it buffers and starts in a matter of minutes. Is there something significantly different happening from Apple that would cause such a wait time? Thinking it might be my ISP, I disconnected everything, rebooted all the devices and see the same behavior. If I need wait 5 hours for each HD video, ATV is useless to me.
Anyone else experiencing poor performance on ATV in the Phoenix area?

The quality may not be as good but at least it's "On Demand" and not after a two hour+ wait time.
Frankly, I thought the quality was substandard for the file I downloaded--i.e., a free iTunes "digital copy" of a Blu-ray disc released last Tuesday. I normally encode my own content, but as the DVD version of the movie was not locally available, I opted to try the download so as to compare my files with what I assumed to be "typical" iTunes SD encode quality. The file appeared to be an H.264 "context adaptive" encode using video settings that produced pre-iPhone 4 level bit rate output (i.e., video under 1 Mbps). Since I normally use a video data rate in the 2.0 to 3.0 Mbps for SD widescreen and 2.5 to 3.5 Mbps SD 4:3 content, I was shocked by these stats. (I.e., whoever encoded the file used a 640x362 encode matrix for an 853x362 anamorphic display where I would have used the DVD's 720x480 encode matrix for the 853x480 anamorphic output.) In any event, I was both surprised and disappointed with what I assumed was supposed to be a commercial quality. And, while the file was viewable, I had expected more and will be interested to see if my custom settings will reduce color banding. Unfortunately, my iTunes download experience is very limited so I do not know if this was typical. (I.e., my only other experience was in March of 2009 and that file used the same encoding settings but the graphic complexity of the source content pushed the output video bit rate more than 50% higher than this encode.)
In any event, I doubt I will be purchase downloading much content until or unless download speeds are more consistent on a 24/7 basis and not subject to traffic congestion/bottlenecks. As to SD rental streaming, the 6.5 Mbps seems more than sufficient for SD rentals, but can anyone who has both rented and purchased the same HD movie provide any information as to the typical playback data rate of HD files. Would not want to close the door on the possibility of renting HD files but neither am I willing to waste money randomly testing a dozen of them myself if 6.5 Mbps is insufficient to view them in a timely streaming manner.

Where's the problem: Safari/Download Speed/ISP?

My connection speed has been shaped to 64kbps and something funny is now happening to my internet other than being slow. The thing is, I can handle the slow speed; what I can't handle is the download speed dropping to zero and staying there.
I have Menu Meters showing download speed in the Toolbar so that I can monitor what's happening. What I want to know is: why does connecting to a website be progressing well at 64 kbps, then drop to 0 after a minute or two? The internet connection itself is not lost. If I stop the download with the "X" in the address bar and the restart, the speed goes up to 64kbps again. I usually have several tabs open when I am in Safari so that I can jump between them when the speed is slow. But that doesn't work when the speed is zero.
I'm pretty confident that when I am unshaped at the start of the new billing cycle, and the speed goes back up to 3 Mbps, that things will return to normal.
Q1: Is this loss of connection caused by the slow speed? i.e. is the website saying to Safari: "Hey, the connection is too slow, I'm dropping you". A bit like an aircraft flying at too low a speed. It can't keep flying, it stalls.
Q2: Is this likely to be caused by time-out? i.e. the website saying "Hey, this is taking too long. Get lost!"
Q3: Is it a problem in Safari? I'll answer that one – not likely, because Google Chrome does the same thing.
As I said, slow I can handle. What I can't handle is nothing at all. Any suggestions as to the cause of this will be most appreciated. I am running Safari 5.1.4 under OSX 10.6.8 on an Intel iMac.
P.S. I just opened Activity Monitor and saw the Google Downloads is operational. Maybe that's hogging all the download speed. That leads to two more questions.
Q4. Is it possible to stop all internet traffic except via Safari?
Q5. How do I stop Google Downloads from downloading?

same problems on my systems still as well. none of the "fixes" work for me at all.
i've had to switch from safari(3.0.3) to firefox because of this.
i really would love to get back to using safari, since it's my browser of choice as well.
its going on over a month of this nonsense now.

[SOLVED] Download speed is slow while playing certain Steam games

This is a weird one: When playing Steam games my download speed (everywhere) drops to a fraction of what it should be (roughly 1/10th). My upload speed is unaffected.
I don't know how long this has been the case but I think it's fairly recent since when playing games I often tab out and do stuff on the net. I would've noticed.
This doesn't happen with Portal 2, Civ V, Guacamelee or Xcom but does happen with Rochard, Steamworks Dig, Gateways (2d puzzle platformer) and Awesomenauts. I was looking for a pattern but I fail to see one.
To be clear about the problem: If I start one of those games and tab out my download speed is 1/10th what it should be. If I exit the game my download speed returns to normal instantly.
I've checked for obvious stuff like Steam downloading in the background (it's not and nor is anything else - no unusual network activity at all). I've checked for mere coincidence - signal dropping/interference and so on and that seems not to be it either. It's also far too consistent and, as I say, upload is unaffected for some reason.
I don't even know what info to give with this one or how to begin tracking it down so any advice will be received gratefully.
I'm running Arch 64bit, all up to date.
05:03.0 Network controller: Ralink corp. RT2561/RT61 rev B 802.11g
Which I believe is using the rt61pci module.
Last edited by dgesh (2014-06-28 06:00:47)

Ok, well, I *think* I've sort of solved it:
I went through various wifi channels and found that the degree to which my download speed was reduced varied depending on the wifi channel I was on. So I left a game running and watched the download speed and the speed of my CPU and GPU as they clocked up/down and it seems that one of them is managing to interfere with the wifi signal. Or at least that's my best guess. High wifi channel numbers seem to be affected least (significantly so) so ... yeah.
I don't know if this makes sense technically (and no idea how I've never encountered it before) but... that's my guess.

Download speed for videos and high quality videos

Hi everyone...!!! I've just ran the speedtest app on both my I pad and I pod touch and the results are the same. Download is 1.72 Mbps and upload is 0.57 Mbps. I'm guessing that this is pretty poor and is the reason a HD video on you tube takes ages to load and freezes after the film is started?? Work pays for my broadband but I would gladly pay for my own if that would enable me to get a faster connection and better downloading speeds??? Is this the case??? Thanks in advance for any guidance on this matter.......cheers. Scott.

I presume u r on 3g at those figures. My ADSL on iPad is 12 mps down and around 0.8 up BUT like others here streaming is still slow, as is browsing. I have tried everything here and I do mean everything. It's been 6 weeks now since 4.2.1 was 'let loose' and personally I've had enough. My analogy is I bought a 'car' to commute on a highway at 110kph and after its first service it now does 40kph and the service dpt wont return my calls for help. I have tried servicing it my self, changed oil, rotated tyres etc all of which were vain attempts, heck I've even BLAMED THE BOWSER the fuel comes out of.
Well if my iPad was a car I know what I would be doing. Take it back and have it replaced???? not when I know the same model has the same issue. If it were a car I would be saying "mate I'll walk to work till the new model comes out". I know this is a rant but I have had enough. I will include my latest service attempt tip and perhaps this post wont be deleted.
The following tip helped somewhat .... I am now up to 48kph.
Set router to Wireless G only.  Set Router to WPA2 only. (make sure you dont have any old devices) (WPA2 is the most secure, and uses AES encyrption which has no overhead or slow down on your data) Set router to Manual channel selection, then pick channel 6, I actually found 3 slightly better, see if it helps, if not go back and select channel 11, if not then put it back on automatic. Go to router toolbox and then turn off Extended security which is found in UpNp settings  Also try turning browsing interception off (its normally in the configuration page).
cheers

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Horrific Download Speed..will be returning AppleTV to Apple

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