Hot sync does not connect

I posted here before but did not get a response.  Hot sync does not work and has not since May.  THe Palm can connect to the router and download email etc but does not connect with the palm software.  I removed the old copy, downloaded and installed a new copy and nothing.  does anyone have any suggestions or help?
Post relates to: Palm TX

hello,,
what is the operating system of your pc?
if you are using vista, make sure its not a 64bit vista (its not going to work)
if you have the 32bit vista then download the palm desktop 6.2 on
http://www.palm.com/us/support/downloads/windesk62.html
otherwise,,
try to paste the error message you get when trying to do hotsync
Post relates to: Palm TX

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