Hot synced Zire 71 with Windows Vista

I have a Zire 71 and I just bought a Toshiba laptop with Vista 32bit. I was able to hot-sync the Zire successfully and the files loaded onto the laptop. But when I looked at the Palm desktop, there was nothing whatsoever. No data whatsoever. Nothing. Obviously the problem is with Vista.
What can I do to get my files to appear on the Palm Desktop? Is it possibly related to the file extensions having a problem with Vista, or is there an add-on to fix this?
HELP!!!!!!!!
Many thanks in advance!
Ronald
Post relates to: Zire 71

Many thanks. I have two Users; I tried both, but neither worked. Still nothing at all. Wny? What else should I try?
Ronald

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