Hot Synch Error - Tungsten E2 Docs to Go Application

HotSync operation started for Joyce on 11/10/08 22:09:05
Expense - sync configured to Do Nothing
OK Quick Install
Outlook Notes
- Do Nothing
OK Outlook Notes
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Post relates to: Tungsten E2
Post relates to: Tungsten E2

ComputerWiz wrote:
Hello,
Thanks for pasting your hot sync log - it makes it easier to help you out now.
Open the Palm Desktop program. Click on Start > Programs/All Programs > Palm One > Palm Desktop.
Locate the Documents/Documents To Go icon on the left side and click on it. You will be prompted to go through some initial setup steps to set up the Docs To Go. After you go through those steps, close the Palm Desktop program and try to sync again.
Now it should work without any errors.
Post relates to: None
Locate the Documents/Documents To Go icon on the left side. There is no Documents to Go in palmdesktop application. But is is working on Tungsten E2. I'm unable to backup or hotsynch this application. Error on desktop log:
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
I have explained this error to cygnusX1 and this person said contact dataviz.com b/c it's their software that came with the handheldand this forum doesn't fix applications from 3rd party.
Post relates to: Tungsten E2
Post relates to: Tungsten E2

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You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Post relates to: Treo 755p (Verizon)
Post relates to: Treo 755p (Verizon)
This question was solved.
View Solution.

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Hot Synch Error - Tungsten E2 Docs to Go Application