Hotmail via Active Sync on iOS 5.1

Hi
I've just set up a hand-me-down 3GS for my wife. I have set up a work email account for her successfully through Microsoft Exchange and then tried to set up Hotmail through the predefined setting - which I believe means through Exchange or Active Sync - and initially it was fine. All the folders synced and the iPhone downloaded the messages.
However, since then, it won't download any new messages - it just sits and says it's checking but nothing happens. So I ended up deleting the account and re-installing it but now I just get an message saying "Cannot Get Mail - The Connection to the server failed".
No amount of deleting the account and re-installing it works. No problems accessing Hotmail via the web. And I managed to send a simple text email from the Mail App on this phone to my own iPhone successfully.
But I don't understand why it won't work now.
Does anyone have any ideas? I've trawled the internet but can't find an answer.
Thanks for any help.

I have been getting the same problem for a couple of days now on my 4S (iOS 5.1). Hotmail was working fine, now all of a sudden I get the "Cannot Get Mail - The Connection to the server failed" message.
Have tried to reset and restore the phone, delete items from my inbox, changed the sync days to no limit and anything else I have found suggested on the net. Still no luck.
If I delete my hotmail account from the iphone and add a different account (still hotmail) that works fine. If I then delete that and try to put mine back on there the problem comes straight back!!!
I am sure like you all, it is really starting to annoy me now!! Anyone got any ideas?? Apple HELP!!!!

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Linking Multiple Resource Accounts via Active Sync

Ok guys/gals the scenario is... We have one idm account linked to accounts on one resource, and we want to be able to link them up via Active Sync...We don't care about the attributes, just want to make sure that if a another account for a user is created outside of IDM we can grab it and link it. So far, I've seen that the active sync process will see the new account, correlate it to a user, but it will not link the user...And outside of doing a custom Process Rule workflow, I'm not seeing any other way to get the accounts to link via active sync. Is what we are trying to do a reconciliation thing only? Have I missed something?

Yes. You can add a field to your ActiveSync form to do this: Here is an example with AD:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE Configuration PUBLIC 'waveset.dtd' 'waveset.dtd'>
<Configuration name="Sample ActiveDirectory ActiveSync Form" wstype="UserForm">
     <Extension>
          <Form name="Sample ActiveDirectory ActiveSync Form">
               <Field name="processType">
                    <Default>
                         <s>NONE</s>
                    </Default>
               </Field>
               <Field name="dispatcher">
                    <Expansion>
                         <cond>
                              <eq>
                                   <upcase>
                                        <ref>feedOp</ref>
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                              <block>
                                   <set name="update.selectAll">
                                        <s>false</s>
                                   </set>
                                   <dolist name="resObj">
                                        <ref>waveset.accounts</ref>
                                        <block>
                                             <set name="resName">
                                                  <get>
                                                       <split>
                                                            <ref>resObj</ref>
                                                            <s>:</s>
                                                       </split>
                                                       <i>1</i>
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                                             </set>
                                             <set>
                                                  <concat>
                                                       <s>update.accounts[</s>
                                                       <ref>resName</ref>
                                                       <s>].selected</s>
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                                             <cond>
                                                  <match>
                                                       <ref>resName</ref>
                                                       <ref>activeSync.resourceName</ref>
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                                                  <cond>
                                                       <eq>
                                                            <ref>
                                                                 <concat>
                                                                      <s>waveset.accounts[</s>
                                                                      <ref>resName</ref>
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                                                            <ref>activeSync.objectGUID</ref>
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                              <ref>processType</ref>
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</Configuration>

Calendar & Contacts do not Sync to iPhone via Active Sync

I've been trying to figure this out for 3 days now. I have searched all over this site and the Internet in general and nothing I have found has fixed the issue.
Basically, starting last week, my Push mail from Exchange started draining my battery from 100% - dead in about 8 - 10 hours. I turned off Push and my battery draining issues went away.
On Monday while searching the net for assistance with the battery draining issue I saw a suggestion to delete the account from the iPhone and re-add it. I did this and all h*ll broke loose.
Ever since adding the exchange server back in the following issues exist:
1. No contacts will sync over from my Outlook Mailbox.
2. No calendar entries will sync over from my Outlook Mailbox.
3. Only a handful of existing mail messages synced over after adding it (doesn't matter what I set my number days/months to save).
4. New mail seems to show up fine, but if I read it in Outlook it does not mark it as read on the iPhone and vice versa.
5. If I get a new invite for a meeting it adds it to my calendar on the iPhone but I dont' get any of the options to accept/decline.
I have tried everything I can think of an all of the suggestions that have been posted online. I've even gone as far as deleting/archiving EVERYTHING out of my mailbox, including contacts, calendar entries, tasks, all mail sent and received, you name it. Nothing I do gets Active Sync working the way it should.
I've added and removed the exchange account to/from my iPhone so many times I can practically do it blindfolded. I even restored my iPhone to factory defaults and then restored a backup I had from before the problems started occurring.
Other co-workers on the same Exchange server are not having these issues.
Any ideas from anyone? I'm trying to see if I can get some assistance from our Exchange team but I don't know what if any help I will get as this is not a supported device on our network.
One thing that I can't seem to do (probably the version of Exchange we are running) is get to the mobile devices section of the Outlook Web Access Client to delete the iPhone profile.
FWIW, this is an original iPhone running 2.2.

I have this exact same issue!
I was on 2.0.1 running fine until late last week, noticed emails would not show up unless I had opened them in outlook. I thought I ran into a bug so I upgraded to 2.0.2. Now I can sync my email if outlook had them opened previously, but no calendar or contacts at all. I don't think my exchange admins will move me to another server, any other ideas?
I love my iphone but if these features don't work I can't use it. I would appreciate any ideas.

Not receving emails via active sync unless outlook is running...

testing my iPhone 3GS, running iOS4.01, trying to get my emails from an Exchange 2007 server. Everything was working fine until I was migrated to Exchange 2007. The funny thing is, if we disable TrendMicro ScanMail I can get my emails with outlook closed. If ScanMail is running, and outlook is open, no emails.
We have a case open with TrendMicro, but no luck so far.
Anybody else run into this?
-Paul

I have this exact same issue!
I was on 2.0.1 running fine until late last week, noticed emails would not show up unless I had opened them in outlook. I thought I ran into a bug so I upgraded to 2.0.2. Now I can sync my email if outlook had them opened previously, but no calendar or contacts at all. I don't think my exchange admins will move me to another server, any other ideas?
I love my iphone but if these features don't work I can't use it. I would appreciate any ideas.

Alerts not syncing via active sync exchange server

I know others have posted about similar issues, but I have yet to see any solutions. The issue is that for any appointments I create in iCal, the Alerts do not sync to CalDAV calendar I have on my work's server. The appointments sync fine, but not the alerts. Will there be any upcoming software fix for this?

****.... return button..
My iTouch has all the right settings from my IT department who uses a Exchange 2003 server.
User name, password, server is right - at least we think it's right.
Once I try to get Mail on my iTouch, it comes up with a "Cannot Get Mail - the connection to the server failed' error.
I'm actually trying to sync my Entourage Calendar mostly. All setting are right under the preferences in Entourage for syncing. And my iCal on my computer creates a mirror image of my Entourage calendar.
I can sync up the Calendar through iTunes, but don't really want to do this. Would rather have this happen WiFi.
Is there anything I'm missing?
I've reset my setting on my iTouch too. Done all that...read all the discussions, articles...
The only level that it stops me at is getting mail. The odd thing was yesterday it sent a couple of test emails I created last week. ODD!
Trying to get at least 75% of the capability out of this great technology.
Thanks,
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"This message has not been downloaded from the server" - Multiple devices all using Exchange Active Sync

We are having this issue across multiple IOS devices ranging from IOS version 5.x up to the latest 6.1.2. Many (not all) emails sent to the devices are unreadable and simply state: "This message has not been downloaded from the server". Microsoft believes this to be some sort of bug with the IOS devices in the way they are handling the SSL encryption.
Facts:
- Devices are connected to an Exchange 2010 SP1 Rollup 6 via Active Sync (No POP3, IMAP or SMTP)
- issue occurs on multiple IOS devices within the organization ranging from IOS 5.x up to the latest 6.1.2
- Issue occurs on both external cellular data and internal wireless networks
- Not all emails sent to the devices result in the error, but issue does tend to occur more frequently from certain senders/domains
- Using the same user account on an android phone does not result in an issue (even when receiving the exactly same email that has been sent to the IOS devices)
- Closing mail app / rebooting device does not resolve the issue
- Doesn't appear to matter what the mesage format is (can be html, plaintext, etc)
- Spent nearly 7 hours with Microsoft going through the Exchange server configuration and looking for possible causes. None have been found and all testing indicates things are setup correctly.
- This is not a case of Issue 2.3 listed here: http://support.microsoft.com/kb/2563324 (verified by Microsoft Support)
- If we disable SSL on the IOS device and connect via plain HTTP the messages are displayed correctly!
- If we use a different SSL certificate, the issue still occurs - so not a problem with the original cert.
Does anyone have any suggestions on what would cause this? Does the ISO devices have any sort of log that would indicate why it's reporting this error? The current error is pretty unhelpful.

GFI Have a solution for this problem. It is to do with iOS implementation of reading the message headers when SPF compliance modifications are made by GFI.
http://kb.gfi.com/articles/SkyNet_Article/Error-This-message-has-not-been-downlo aded-from-the-server-when-downloading-messages-to-an-iOS-device?retURL=%2Fapex%2 FSupportHome&popup=true

Quarter hour appointments and Active Sync

Hello, I want to say sorry if this is a duplicate post but I was unable to find a resolution. I have a user using the current $99 iPhone 3g connected via Active sync to the company Exchange 2003 server. He sent me some screen shots of his Outlook and iPhone calendars. The Outlook calendar has some quarter hour appointments that appear to show up on the half hours on the iPhone calendar. (A 10:45 appointment appears at 11 for example.) I am wondering if this is the normal behavior for quarter hour appointments and if it is not is there a way to correct this issue? I have already had him remove his calendar from the activesync setting and add it back.
Thanks for any help!

Not sure why you're seeing that. I'm also using an iPhone 3G and ActiveSync with an Exchange 2003 server. Events that I create in Outlook or on the iPhone which start at :45 are displayed in the Day view as starting 3/4 of the way through the hour. If the event is only 15 minutes in duration, it starts 'on time' but appears longer (e.g. an 11:45-noon event looks like it runs from 11:45 - 12:15), to accommodate the text height.

Will I lose my personal contacts if I add an Exchange/Active Sync account?

I read that if I configure my business Exchange account via active sync I will lose my personal contacts on the phone. True?

i set mine up for Exchange today and when I went to turn on Contacts it warned me this it would replace all my contacts with the ones from Exchange. Since I have all of my Personal contacts in a group on Exchange/Outlook anyway it was Ok for me. Once you are setup to sync with Exchange and Contacts it no longer sync with the Contacts on your computer.
What worked out well for me was I was just testing the Exchange piece so I later turned off Contact synching and it erased all of the Contacts on my Touch. Then, the next time I synched with my computer I had the option to sync Contacts again from the computer and that put me back to the way I was before playing with the Exchange piece.

How to engage Shell Script resource action in an Active Sync workflow.

A little background, at my organization I have IDM set up simply to recognize changes in LDAP and transmit those changes, via active sync, to AD. We don't yet use the IDM interface to make any changes to users, instead we use external interfaces that we have written to make changes to LDAP which then get picked up via Active Sync and synchronized to AD. However, in addition to AD, there are several other resources that we would like to gradually wrap into this active sync workflow via native and custom resource adapters. Currently I am working on a simple Shell Script resource to manage Linux home directories. I have written all the necessary code and created the resource itself within IDM. This all seems to work, I can create, delete, disable, etc.. users in our Linux environment from the IDM interface.
Here is the problem, I would like to integrate the creation, deletion, enabling, disabling, etc.. of users into the same Active Sync workflow that engages whenever a change is made to LDAP. This way, whenever a user is created in LDAP (and consequently AD), that user will be granted a home directory in Linux. Unfortunately it seems that Shell Script Resources are not enabled for Active Sync. Any ideas on how one might accomplish this?
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Thank you for the prompt reply. Funny thing is that I have been banging my head on this problem for a couple weeks now (this is my first attempt at real customization ... ). I finally got desperate and decided to reach out for help. After I posted this message I came to a realization that ended up solving the problem for me, go figure.
For anyone in my place I can relate what I ended up doing, simple as it was. Keep in mind, of course, that this is a highly customized environment that I am working in so the specifics probably wont apply. What I basically did, is I found an LDAPCreateUserProcess form that gets invoked when Active Sync is run. For all I could tell, this simply processed the new attributes that came through Active Sync and related them to their llighthouse / AD counterarts. But I noticed a line like this:
<Field name="waveset.resources">
<Expansion>
<filterdup>
<appendAll>
<ref>waveset.resources</ref>
<s>AD</s>
</appendAll>
</filterdup>
</Expansion>
</Field>
and simply added the name of my shell script resource under the <s>AD</s> line. That was it.
Anyway, thanks bobm53, I can now get on with my life :-)

Finding IOS Versions of Active Sync Devices

Hi
We have our iPhones synchronized with Active Sync (Exchange). If I make a query Exchange will give a list with the devices. For example: Apple-iPhone3C1/801.400
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BE

Hi Kavindua,
To retrieve the list of devices in your organization that have active Microsoft Exchange ActiveSync partnerships, Please check the cmdlet "Get-ActiveSyncDevice".
Refer to:
Export a list of all ActiveSync accounts and devices to .CSV ,export a list of all enabled users with mailbox sizes
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
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IPhone 3GS getting hot after adding hotmail active sync

After adding 2 of my hotmail account as Microsoft exchange accounts using active sync, I have noticed that my iphone 3GS is getting extremely hot. I already have gmail through exchange for more than a year now for contacts and calendar. This heating problem started after adding these 2 hotmail accounts. Anyone else experiencing the same issue. Please help.

HI,
Try resetting your iPhone. From the Home screen choose Settings > General > Reset > Reset All Settings. All your preferences are reset, but no data or media is deleted.
See if that makes a difference.
Information here: Keeping the original iPhone within acceptable temperatures
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Active Sync certificates no longer work with iOs 4.3

Existing Active Sync certificates no longer work with iOs 4.3. Can I fix this?

My results differ from yours.
With iOS 4.0x, 4.1 and 4.2x my smart playlists with live updating were broken. It would start with track 1 of 5, then 2 of 4, then 3 of 3, 4 of 2, then would generally crash the iPod app. If I left the playlist and re-entered it would have removed the entries already played, but I would find that some of the entries that should have played had actually been skipped in m playlist.
With iOS 4.3, my playlists are properly working for me again. Now they play 1 of 5, 2 of 5, 3 of 5, ... If I return to the playlist while it is playing, I see that the entries that have already played are removed, and if I leave the playlist to return later, it starts over a 1 of 2, 2 of 2...
I have posted another thread of how I have my playlists defined, so perhaps that would help you. I do recall that there were some conditions that used to cause problems if used in a smart playlist.

Manually sync Notes and Safari bookmarks via USB cable for iOS device and an iMac with MacOS 10.7 Lion and iTunes 11

"I'm aware that with MacOS 10.8 Mountain Lion there is no support for USB cable sync of iOS devices." Notes and Safari Bookmarks cannot longer be sync via USB cable with iTunes. For owners of iPhone 3G that cannot upgraded the device to a version higher than iOS 4.2, syncing Notes and Safari Bookmarks via usb cable with iTunes is the only option we have. There is no iCloud integration for Notes and Safari Bookmarks under iOS 4.2. I'm not updating to MacOS 10.8, because there is no way to sync Notes and Safari Bookmarks via cable. So I won't be able to sync those anymore unless I upgrade to a newer model of iPhone. I'm not into a new hardware investment, at least not for now. I just want to know if iTunes 11 running in MacOS 10.7 Lion still have the functionality of sync Notes and Safari Bookmarks via USB cable.

Mac OS 10.7.5 and iTunes 11.0.4.
jlbr wrote:
I want to confirm if "other" still appears with iTunes 11 and MacOS 10.7 for sync Notes and Safari Bookmarks:
Yes.
If you are sincing Notes via iCloud, iTunes will tell you so.
If you change the iDevice - Settings> iCloud > Notes - Off, they sync (or not sync) thru iTunes (either wifi or cable).
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Is "Notes" manual sync checkbox option provided under "Others" in iTunes 11.0.1 with MacOS 10.7 Lion?
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IPad no syncing Contacts via Exchange Active Sync

We have set up a Exchange 2003 server with Active Sync and everything is working good except it is not syncing the users contacts. Any ideas?

You mean on the device? Yeah, it's set to sync contacts as well as Calendar and Email.

E-mail and Exchange Active Sync

Planning on configuring E-mail in your Xperia phone? Or do you experiencing problems syncing your E-mails? If yes this might be the topic for you.
Below you’ll find some guides on how to setup E-mail sync and troubleshoot any problems.
POP3/IMAP
POP4/IMAP E-mail accounts are the most commonly used. This guide will show you the steps of configuring your E-mail manually if your E-mail server doesn’t support auto setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Configuring POP3 or IMAP E-mail
Go to the E-mail application and enter your E-mail address and password. Now press Manual setup.
Chose the kind of E-mail server your provider is using. If uncertain check this with your E-mail provider.
Under Incoming settings enter your username, password and server details. If you’re uncertain about these details contact your E-mail provider. But in general your username is the same as your E-mail address but some providers may use a specific user name for your account.
Here you can also set if the server should delete the E-mails if you delete them in your phone. This setting is by default always set to Never.
Next step is Outgoing settings. If your E-mail provider also has an SMTP server you can enter the details for sending E-mails here. This normally requires a sign-in on the SMTP server. If yes, check the Require sign-in box and enter your E-mail address and password. As above if you’re uncertain about any of these details contact your E-mail provider.
If your E-mails provider lacks an SMTP server you can check if your network operator provides an SMTP server and use their details. Using your network operators SMTP generally doesn’t require sign-in.
Now it’s time to set how and when to check for new E-mails. Set and check the options you desire.
The last step of the setup is to enter an account name and your name (signature).
Troubleshooting POP3/IMAP E-mail
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
E-mail disappearing?
By default our E-mail application is set to only mirror the server. So if an E-mail on the server is deleted it will also be removed from the phone at the next sync.
Syncing sent E-mail?
This is not possible on POP3 configurations. To be able to sync sent E-mails in the phone you must have configured an IMAP or Exchange Active Sync account.
Problem sending E-mail?
If you’re not using the same SMTP server as network operator in your phone you might experiencing problems sending E-mail via mobile networks. If this is the case you can connect to a Wi-Fi network to send E-mail or check with your SMTP provider if the outgoing port can be encrypted.
If none of the tips above helps you, you can try to download a third party E-mail application from Google Play store. This can be easy way to rule out where a specific problem may be located.
Exchange ActiveSync
Our Xperia phones come with the built-in Android native client for synchronizing your corporate E-mails, calendar and contacts. Here are some things worth double checking if you would experience any problems with Exchange sync.
Begin with checking your sync account details and if you haven’t configured the Exchange ActiveSync account yet see the instructions bellow.
Configuring a Exchange ActiveSync account
Go to the E-mail application and enter your corporate address and password. Then press next.
Don’t worry if the setup might fail at this point because most Exchange servers don’t have auto setup enabled. In this case just press Manual setup. Please note that the Next button won’t be lit if you have typed an incorrect E-mail address containing characters or symbols that are not supported.
Now our E-mail application needs to know what kind of account you want to configure. Press Exchange ActiveSync.
This will bring you to the incoming settings screen. Enter domain\user name, password and server address. If you’re uncertain about your details contact your IT department to check which credentials to use. You will also need to know if you should accept all SSL certificated or use a client certificate.
When all details are correct you will have to setup how and when to sync. So enter and check the options you desire.
When you see this screen the setup is complete.
If your Exchange server requires certain security settings you might see the following pop-up after finishing the setup. If this is the case you must approve the security update in order to sync E-mail, calendar and contacts.
Pressing OK will give you a screen showing you what permissions you need to give the E-mail application. These permissions/ security settings are set from the Exchange server and depend on your corporate IT policy.
Troubleshooting Exchange Active Sync
First make sure that you have a working Internet connection in the phone.
You can download Internet and MMS settings for your phone by going to Setting > Xperia > Internet settings.
If you have a working Internet connection but still not able to connect to your E-mail server or sync your E-mails check that no Proxy server within your APN settings may be blocking this. You can check this by going to Settings > More (Wireless & networks) > Mobile networks > APN or Access Point Names > Your Internet APN. Check if any details are set for Proxy and Proxy port. If yes you can try to delete them (temporarily) and save the APN. Now check if you’re able to connect or sync with your E-mail server.
You can also verify suspected Internet connection issues by trying via a Wi-Fi network instead.
ActiveSync protocol version
You can check which Exchange ActiveSync protocols that are supported by your phone model in its white paper. http://developer.sonymobile.com/downloads/whitepapers/
Compare this with your server to make sure they’re compatible.
“SERVER REQUIRES UNSUPPORTED SECURITY FEATURES”
If you get the error message above your Exchange server is using security settings which are not supported by the Android native Exchange ActiveSync application. Which security settings that your phone model supports depend on firmware version and phone model. If your company runs on security settings that the Android native mail application doesn’t support and you don’t plan to alter the security settings, an alternative is to download any of the dedicated Exchange ActiveSync applications from Google Play store.
New meetings don’t sync?
If you have entered a new meeting in the phone and it doesn’t sync make sure that the meeting has been put into the correct account. When creating a new meeting in the calendar application make sure that you’ve chosen your ActiveSync account as calendar when creating the meeting.
How to use GAL (Global Address List)?
In most of our models you can access the GAL by opening the contacts application and tap the search icon. This will search the Global Address List on your exchange server. Our mail application also searches GAL when typing something in the To: field. Unfortunately we don’t have any default support at the moment for browsing the complete Global Address List.
For more information about what is supported by our Contacts, Calendar and E-mail applications please see this link (Xperia Z, Xperia ZL, Xperia ZR and Xperia Tablet Z). Or this link (Xperia Z1, Xperia Z ultra and Xperia Z1 Compact).
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Are you sure that your account is really configured for the ActiveSync protocol? Because we've seen this occur only when using IMAP with Hotmail/Outlook.com.
I suggest that you make sure that the account is configured as POP3 or EAS. Or use their own dedicated app.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Hotmail via Active Sync on iOS 5.1

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