HotSync error when connecting Palm to foldable keyboard

Hi,
I've used a foldable keyboard (P10802U) for years and it's worked fine on both my M505 and my T3. I recently it started to give me an error when I try to connect to the keyboard. It tries to launch Hotsync and displays an error that says "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again". I've downloaded and installed a new version of the keyboard.prc. That seems to be ineffective. No change.
Can anyone tell me what's going on here? Is this some kind of software collision or has my keyboard suddenly self-destructed while I wasn't looking? 
What kind of info do you need from me to make a determination?
Has anyone else had/heard of a similar problem? Is there a solution that doesn't involve a new purchase?
Any help would be appreciated at this point, before I start poking around in the dark and really break something.
Regards,
Deadoweyn
Post relates to: Tungsten T3
This question was solved.
View Solution.

I have experienced the same problem using my foldable keyboard with a Palm Vx: as soon as I place the Palm on the keyboard it prompts a Hotsynch operation (which obviously fails).
I guess the reason for this is that I cannot manage to install the Keyboard Driver on the Palm. Hard to believe, but when I load the driver from the original CD, the .prc file prepares to install onto the device at the next Hotsynch operation. Launching the Hotsynch the Palm device synchronizes all the Data and Applications but at the end (when performing the cleanup) it forces a device reset which hangs the devices.
Thinking about a Driver incompatibility (which would be strange - as I always used the keyboard in the past). I have found on the web alternative (newer) drivers for the keyboard, which do not change the scenario.  
The only way to get out of this nightmare is to hard reset the device and re-install the Data and Applications on it, except the Keyboard which seems to be incompatible with the Palm Vx device.
Any idea about why such a funny behaviour ? The only additional piece of information is that I have not used the Palm Vx for many years, causing the battery to discharge completely. Not sure it means something but I cannot simply think of anything else ...

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    Download IkernelUpdate.exe. 
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    If the file version number starts with 7:
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    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine. 
    Download ISScript7.zip. 
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the ISScript engine for the version of the setup.
    If No:
    If the file version is less the 7.01 
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    If the file version number starts with 8:
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    Download ISScript8.zip. 
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript8.msi file. This installs the IsScript engine for this version of the installation.
    If the file version number starts with 9:
    Check if there is a file with a .msi extension in the same directory as the installation file.
    If Yes:
    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine. 
    Download ISScript9.zip
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
    If No:
    If the file version is less the 9.01: 
    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00 from the machine. 
    Download InstallShieldEngineUpdate900.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
    If the file version is greater than or equal to 9.01: 
    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\01 from the machine. 
    Download InstallShieldEngineUpdate901.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
    If the file version number starts with 9.5:
    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine. 
    Download ISScript10.zip 
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
    If the file version number starts with 10:
    Check if there is a file with a .msi extension in the same directory as the installation file.
    If Yes:
    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine. 
    Download ISScript10.zip
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
    If No:
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    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\00 from the machine. 
    Download InstallShieldEngineUpdate1000.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
    If the file version is greater than or equal to 10.1 :
    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\01 from the machine. 
    Download InstallShieldEngineUpdate1001.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
    If the file version number starts with 10.5:
    Check if there is a file with a .msi extension in the same directory as the installation file.
    If Yes:
    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine. 
    Download ISScript1050.zip. 
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
    If No:
    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\50 from the machine. 
    Download InstallShieldEngineUpdate1050.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
    If the file version number starts with 11:
    Check if there is a file with a .msi extension in the same directory as the installation file.
    If Yes:
    Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine. 
    Download ISScript11.zip. 
    Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?. 
    Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
    If No:
    Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\00 from the machine. 
    Download InstallShieldEngineUpdate1100.exe. 
    Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation. 
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