HOTSYNC freezes on both Tungsten T5 device and desktop
I recently wipe out all data on my Tungsten T5 device and re-setup for my daughter. I installed the desktop software on the my home computer running Windows XP Pro (SP2) and also downloaded and installed version 4.1.4e. The Step 1 desktop software installation seem to be fine. When I plug in the USB cable connecting the device to the computer, it seem to be recognized. So when I press hotsync on the device like it tells me to on Step 2, the device says "Synchronizing ..." and the Desktop Hotsync manager says "Determining Device Configuration...". It doesn't seem like there's anything happening as both the device and the desktop will remain in the same state even after I leave it for 24 hrs. I had to press cancel on the device which cancels after a few minutes, but the desktop message remains the same, even after I press cancel. I have to try many, many times to end/close the hotsync application using the task manager before successfully cancelling the desktop hotsync application. It gets worse. I then tried to uninstall the Palm Desktop and it will uninstall to a certain point and encounters an error with the Palm.msi (I believe that's the name of the file) and will automatically stop the uninstall and restore the files and registries. At this point I tried the clean uninstall procedures that was posted and reinstall the desktop software again and repeated the hotsync process - same result, much to my disappointment. It's supposed to be a present for my jr high daughter but not working out so well. Any suggestions?
Post relates to: Tungsten T5
When you state you wiped out all the data, did you do a hard reset of the handheld?
Did you create a username in Palm desktop to sync to?
Click on the following link to the kb.palm.com webpage for the article regarding XP hotsync troubleshooting.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28618
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/emea/tungsten/t5/unlockedeu/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
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I am running XP SP 2, on a Dell Vostro 1000, Palm OS Garnet v5.4.7 on a Tungsten E2. I have worked though issues relating to synchronization, Outlook 2007, Docs to Go, etc., in the past. Thank you board members!
Once I worked thru all the initial problems, my Tungsten E2 was sync' ing beautifully to my laptop until a few days ago. There have been no changes (I know of) to the configuration, but now I receive "The connection between your device and the desktop could not be established. Please check your setup and try again." On the laptop I sometimes get "USB device not recognized." I am unclear why I get the PC message sometimes and not others.
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