HOTSYNC freezes on both Tungsten T5 device and desktop

I recently wipe out all data on my Tungsten T5 device and re-setup for my daughter.  I installed the desktop software on the my home computer running Windows XP Pro (SP2) and also downloaded and installed version 4.1.4e.  The Step 1 desktop software installation seem to be fine.  When I plug in the USB cable connecting the device to the computer, it seem to be recognized.  So when I press hotsync on the device like it tells me to on Step 2, the device says "Synchronizing ..." and the Desktop Hotsync manager says "Determining Device Configuration...".  It doesn't seem like there's anything happening as both the device and the desktop will remain in the same state even after I leave it for 24 hrs.  I had to press cancel on the device which cancels after a few minutes, but the desktop message remains the same, even after I press cancel.  I have to try many, many times to end/close the hotsync application using the task manager before successfully cancelling the desktop hotsync application.  It gets worse.  I then tried to uninstall the Palm Desktop and it will uninstall to a certain point and encounters an error with the Palm.msi (I believe that's the name of the file) and will automatically stop the uninstall and restore the files and registries.  At this point I tried the clean uninstall procedures that was posted and reinstall the desktop software again and repeated the hotsync process - same result, much to my disappointment.  It's supposed to be a present for my jr high daughter but not working out so well.  Any suggestions?
Post relates to: Tungsten T5

When you state you wiped out all the data, did you do a hard reset of the handheld?
Did you create a username in Palm desktop to sync to?
Click on the following link to the kb.palm.com webpage for the article regarding XP hotsync troubleshooting.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28618
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/emea/tungsten/t5/unlockedeu/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Similar Messages

  • Can a Creative Cloud membership be used on both a Windows device and a Mac?

    I work on both a Windows device and a Mac. Can a Creative Cloud membership be used on both a Windows device and a Mac?

    Yes. You are allowed to install up to two platforms and they can be a Mac and a PC.

  • Hi, I downloaded, activated, registered both on my laptop and desktop Adobe CC InDesign and Illustrator.   I am paying a monthly fee.  The problem is, when I start my program, it keeps asking me to register my program and it says my free trial is over.

    Hi, I downloaded, activated, registered both on my laptop and desktop Adobe CC InDesign and Illustrator.   I am paying a monthly fee.  The problem is, when I start my program, it keeps asking me to register my program and it says my free trial is over.
    Can you check into this for me.

    If you want Adobe to check it you'll need to contact them (use CHAT) but you could try checking whether you just need to SIGN IN to your apps.

  • BlackBerry Z10/Q10 - contacts stop synching or updating (both ways from device and MS Outlook)

    Hi folks,
    Hopefully somebody can shed some light on this issue we are starting to see more and more at work.
    Are users are connected to the BDS10 server.   When they activate the device they are using the Work Account option.
    The issues are everything works excepts Contacts.   When they initially activate the device the contacts may or may not come over to device.   May or may not work accordingly with the updates from outlook and the device.   Then out of nowhere the synching and updating may stop.
    I have tried everything i can think of with the user:
    moved contacts into a sub-folder
    exported contacts to .csv and then re-import to possibly eliminate a bad entry
    delete and recreate the workspace
    delete and readd on the BDS10 and then delete and recreate the workspace
    guided the user to the old BB Article:
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB10009&sliceId=2&cm...
    Some databases failed to synchronize: Address book
    If the above error occurs, please follow the below checklist
    1)  Ensure that at least one of the following fields for the contact is populated(not blank)
         First Name
         Last Name
         Company Name
    2)  Check that there are no special characters within the BlackBerry smartphone Address Book, IBM Lotus Notes address book, or Microsoft Outlook contact
    Special characters include: () # $ @ ! & % " - , ^ " ; ,
    NOTE: these users have 800 or more contacts, one user has 3093 contacts!
    NOTE: these users stated they NEVER had this problem with THEIR OLD BB DEVICES!
    NOTE: our company is using MS Exchange 2003 ActiveSync in relation to user's mail store.
    Any help would be appreciated!

    Outlook/BB contact syncing seems broken. I have around 50 contacts and it couldn't sync those properly either. i was getting duplicates each time the device was restarted.
    The best way to sync contacts on a Z10/Q10 is to add the contacts directly to your mail box. I added all my contacts to me @live.com address book and my Q10 pulled those contacts just fine.

  • Adobe cc will not sign in, even through i am in both the web portal and desktop app.

    i have three machine, a work station at the office and home as well as a laptop that is for going on locations. the problem is cc is working perfect on both workstations but just recently it will not activate on my laptop. i've tried just about everything. it gives me "sign in failed please make sure you are connected to the internet or change your time settings". I'm defiantly connected to the internet, i can browse my cc files online, download and install apps and even talk to adobe chat about this issue, everything but use the actual applications ie:photoshop, lightroom and aftereffects. i've tried uninstalling and reinstalling, logging out of cc on all machines, deleting my OOBE folder, my opm.db as well as checking certificates. nothing has worked. i can't sign in because it says my id is in use, and i cant deactivate because it times ou@@t on every atempt. please help point me in the correct directions as this has been very frustrating.

    thanks john, did not know they could remote in, they were able to jump on and find the issue, all through i had wish they just went straight to looking at my system instead of having me jump through the same hoops i had already gone through. adobe gave me a case number, but i guess the number does not keep a record of the steps i've already taken to try and solve my issue, that said it doesn't matter my laptop is working and in time for my next job. re-leaves alot of stress.

  • Timing Java Apps on Portable Devices and Desktops

    I am trying find an efficient way to time my Java applications running on Linux on portable devices like Pocket PCs and other hand held computers. I also need to time the running of applications on desktop and laptop computers and compare the two. I am conducting research to find out if Java runs slower on smaller processors in comparison to larger ones. I am looking for either research or a program that can help me to accomplish this. I have looked at JProbe but I would prefer an option that doesn't involve buying software. Are there any basic programing languages that offer this option? Does the JVM allow timing test to be conducted by itself? Is Java a good language to make a timing program with or should I look elsewhere. If you have any information please let me know.

    Mayank, thank you for your kind assistance.
    Follow-up questions:
    1 - Regarding Adobe LMS... when I go to this page
    Adobe - LMS integration solutions
    and click on the 'learn more about LMS' link... it takes me to an Adobe page that tells me the page no longer exist... so may I ask you
    -  if LMS will collect students responses to a Captivate training exercise?
    -  and further allow our system to access and evaluate their responses?
    -  And, do they charge per student or what?
    2 - You said "You can run Captivate without Internet . It is just you have to connect to the internet during the installation to sign in with your Adobe ID."
    Does this mean a student would have to connect to the internet and install Captivate and get an Adobe ID?
    I was trying to ask here if there were no internet connectivity... or limited connectivity... could a Captivate Training Exercise be placed on a PC or Tablet or Smartphone... and run at will by the student like it was an actual computer program... all without the student having to own Captivate.
    thanks again for the help.

  • ReminderFox has disappeared! This morning, both from my laptop and desktop; ReminderFox is missing. Can you suggest how I might restore this vital tool?

    When I closed down on Sunday, ReminderFox was working normally; visible in its usual place on the top toolbar.
    On booting up this morning, ReminderFox is missing!
    So I booted up my desktop. ReminderFox is also missing.
    I am lost without ReminderFox

    You can download again : https://addons.mozilla.org/en-us/firefox/addon/reminderfox/?src=search but the question is how disappear ? do you download something that causes that problem ? strange !
    can you see it in add-on area ?
    [https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons Disable or remove Add-ons]
    http://kb.mozillazine.org/Installing_extensions
    thank you

  • HotSync Freeze

    I have a Palm 700p with PalmOS and synch. to Palm Desktop on a Windows Vista PC.
    When I try to synchronize my Palm I universally have both the handheld device and the Palm Desktop window freeze up during “Synchronization of Memos” I then must “soft boot” the phone and reboot my PC. How can I fix this?

    Let us know if disabling the Memos conduit at least allows Hotsync to complete.
    You might try setting the Memos conduit to Handheld Overwrites Desktop.  If that doesn't work, try installing DbFixIt from www.pimlicosoftware.com which is a utility which can find and allow you to delete corrupted records or "blobs" of data.  For a $13 registration fee, it can also repair the damaged records.
    smkranz
    I am a volunteer, and not an HP employee.
    Palm OS ∙ webOS ∙ Android

  • "USB device not recognized." "The connection between your device and the desktop could not be established. Please check your setup and try again." Tungsten E2, Outlook 2007

    Hi,
    I am running XP SP 2, on a Dell Vostro 1000, Palm OS Garnet v5.4.7 on a Tungsten E2. I have worked though issues relating to synchronization, Outlook 2007, Docs to Go, etc., in the past.  Thank you board members! 
    Once I worked thru all the initial problems, my Tungsten E2 was sync' ing beautifully to my laptop until a few days ago.  There have been no changes (I know of) to the configuration, but now I receive  "The connection between your device and the desktop could not be established.  Please check your setup and try again."  On the laptop I sometimes get  "USB device not recognized."  I am unclear why I get the PC message sometimes and not others.   
    I have tried the following: (not necc exactly in this order)
    Double checked Hot Sync Mgr settings: Local USB (ver. 6.0.1)
    Reset the Palm (multiple times)
    Rebooted the laptop  (multiple times before and after the Palm resets)
    Went to Support Libraries including http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=57,E=0000000001060189973,K=9550,Sxi=3,Case=Obj(3695...)
    and http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(1409) 
    Followed the steps in "Start Here" found at  http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=26057 
    Moved Backup directory as per a post on this forum
    Looked for a deleted a file called "Graffiti_ShortCuts_____________" per a post on this forum
    Followed the steps in HotSync troubleshooter guide you can run through located on
    http://kb.palm.com
    Went into Device Manager - found it shows no yellow ! 's
    Followed Device Mgr Troubleshooter - went all the way thru with no solution 
    Tried all four USB ports - the PC's bell-like tone does not sound when I disconnect or reconnect the Plam's cradle like it does when I conn/disconnect other USB devices -I think that is a clue.    ...? 
    Cleaned the Palm's contacts (and cradle's contacts with a old, dry toothbrush)
    Read all the posts under "USB device not recognized." 
    OK, I'm at a loss, can anyone help me?  Many thanks in advance! 
    ~Bob
    Post relates to: Tungsten E2

    Hello!
    Using a cradle with the Tungsten E2?  Tried bypassing the cradle and just use the hotsync cable?  Tried a different computer yet?  Somehow, the PC is having problems getting a signal from the device.  I assume you have the laptop charger plugged into the laptop during this?  Not going through a docking station or port-replicator.
    One crazy thing you can try is unplug the charger from your laptop, remove the battery from the laptop and leave it out for like 10mins and put it back in and reboot the laptop.  This should not cause side effects but still contact your OEM to make sure that nothing else is needed after leaving the battery out for extended period of time.  Keep me posted.
    Post relates to: Treo 650 (Unlocked GSM)

  • Problem: Hotsync error message "The connection between your device and the desktop could not be establisthed."

    When I Hotsync Bluetooth connection is successful, then in step 2, "Connecting with the desktop" Hotsync errors out with message "The connection between your device and the desktop could not be establisthed.  Please check your setup and try again."
    Bluetooth configuration inticates Bluetooth serial port COM Port is set to COM3
    Hotsync setup: when I click "Local" tab I get error message "The selected port, COM5, is not available at this time.  HotSync Manager will open the port when it becomes available."
    Hotsync setup > "Local" tab > Serial Port dropdown shows only COM4.  I cannot change it to anything else.
    Note: I can send files to PC using Bluetooth just fine; error only occurs when I Hotsync using Bluetooth connection.
    Tried rebooting both laptop and Palm TX.  Still can't Hotsync.
    Operating system: Windows XP Pro
    Post relates to: Palm TX

    You are not the only one having this problem. I have REPEATEDLY tried to bluetooth sync with my new toshiba windows 7
    Palm 6.2.2 to no avail. I have tried every bluetooth device they suggest and every "fix" or "solution" that has been offered here and in on line chat with a Palm tech. No dice! I even took my computer and all components to a tech. He worked on it for 5 hours. Every once in a while for no apparent reason it will magically sync, but never consistently. Using 32bit on my husband's computer with Vista, and the docking cradle still works so I have my data. A few others have apparently had success with this problem but I think it is an accident that it works for them when it does. Otherwise it would work for everyone. We have read everything we can find and spent literally hours and hours and hours.
    I am now in the process of trying to import/export to Outlook and plan to upgrade to another device like iPhone or blackberry that will sync data with Outlook. My Palm TX also has not been able to successfully sync with that although, as I said earlier, it syncs with Palm Desktop. Good luck with your's.

  • I have one apple ID for both my Iphone 4S and Ipad. My Ipad was stolen from me and when I checked the iCloud, it can only locate the Iphone 4S. How can I locate the Ipad device?

    I have one apple ID for both my Iphone 4S and Ipad. My Ipad was stolen from me and when I checked the iCloud, it can only locate the Iphone 4S. How can I locate the Ipad device?

    Welcome to the Apple Community.
    You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
    Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.

  • I am trying to read my iMessages from my iPhone 4S on my iPad 2, but the messages do not show up on my iPad 2. I made sure that the receiving email address is the same on both devices and both are signed into my single Apple account.

    I am trying to read my iMessages from my iPhone 4S on my iPad 2, but the messages do not show up on my iPad 2. I made sure that the receiving email address is the same on both devices and both are signed into my single Apple account.

    Is it possible that the person who sent the message to your phone sent it to your phone # instead?  Try sending a message to your phone via the email address and see if it shows up on the iPad.

  • TS3048 My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

    My early 2009 Mac Pro does not connect via bluetooth to my sound bar or bluetooth mini speakers. Both my wireless keyboard and mouse have no problems connecting. What do I need to do to connect to external bluetooth devices?

    I would always have a wired keyboard and mouse on hand (need not be expensive ... any cheap wired devices will work).  "Emergency recovery" procedures can activate features in random order, so the opportunity to select a recovery partition may pass before the wireless devices are recognized.
    That will let you select the "turn on Bluetooth" icon.

  • HT4314 I have a iPad and iPhone with the same Apple ID, but on Game Center I have used the same id for both devices and they are two different profiles and I was wondering how to have one of the accounts on both devices.

    I have a iPad and iPhone with the same Apple ID, but on Game Center I have used the same id for both devices and they are two different profiles and I was wondering how to have one of the accounts on both devices.

    Hi Jamesdwills,
    Welcome to the Support Communities!
    If you are using the same Apple ID on both devices, the Game Center profile should be the same.
    Check out this information from the iPad User Guide.  Try signing out of the Game Center on both devices and then sign back in with the correct Apple ID:
    Using Game Center
    http://support.apple.com/kb/ht4314
    Game Center settings - iPad User Guide
    http://help.apple.com/ipad/7/#/iPad9a13d039
    Game Center settings
    Go to Settings > Game Center, where you can:
    Sign out (tap your Apple ID)
    Allow invites
    Let nearby players find you
    Edit your Game Center profile (tap your nickname)
    Get friend recommendations from Contacts or Facebook
    Specify which notifications you want for Game Center. Go to Settings > Notifications > Game Center. If Game Center doesn’t appear, turn on Notifications.
    Change restrictions for Game Center. Go to Settings > General > Restrictions.
    Cheers,
    - Judy

  • I have an iPhone and iPad. I would like to get my husband an iPhone. Are we able to sync all devices and share info with both iPhones and the iPad, using a single email address?

    I have an iPhone and iPad. I would like to get my husband an iPhone. Are we able to sync all devices and share info with both iPhones and the iPad, using a single email address?

    Thanks for that. He is one of the last holdouts in IT so an email address for him would just mean I have 2 to check so that is what I am trying to avoid as we move into retirement:)

Maybe you are looking for