HotSync Manager 7.0.2 Log not updating

Question

I'm using Windows Vista Business, and am Syncing a Z22 with Microsoft Outlook 2007 (having installed the Outlook 2007 palm conduit) via USB.
The sync is happening fine. However HotSync log stopped updating the day shortly after its installation, and again after its reinstallation. I can still view a limited log on my Z22 and by hovering over the sync icon in the system tray it provides me with the correct time and date of the "Last HotSync" but information is no longer recorded on the HotSync log. Makes it difficult to guess what conflicts have occurred when something goes wrong! Any solutions? I have already tried reinstalling Palm Desktop and the Outlook 2007 Conduit and thankfully didn't lose any data in the process. Any other ideas?
Thanks,
Loz
Post relates to: Palm Z22

Answer 1

when you are using windows vista, the components of the palm software will be separated into different locations.
that's why it's very critical for you to know the location of each components especially the username folder and the palm folder itself.
unlike the previous OS versions, that the after the palm software is installed, you can see the contents of it in one folder and in one location.
if you haven't tried going to those locations and folders when you do the uninstall process, i think you need to do it again.
you don't need to worry about the data that you have since it's your palm as well as it's also inside the username folder aside from the fact that the device is syncing fine.
so there is no need for you to worry about because if there's nothing wrong with the device it should sync again after reinstalling the software.
so if you want to make sure that you have all the copy, you can backup the username folder too.
i have other approach in doing it but there is one process that was posted here that will guide you on how to do clean uninstall.
Here are the "clean" uninstall instructions for Vista.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before create a hotsync name.
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