Hotsync operation interrupted isync

I have a palm Tungsten E and eachtime I try to sync it with Isync I keep getting this message.
"hotsync operation interrupted some of your data was not backed up."
I have tred removing some of the conflicting conduits but this has not resolved the problem. Would appreciate any help/ suggestions.
Thanks
imac Mac OS X (10.4.2)

You can disable the Palm Memo [singular] conduit. It is an earlier articifact from a prior Palm Desktop installation, and was replaced by the Palm Memos [plural] conduit.
It appears that it is your Backup conduit which is triggering the error. Your HotSync log should provide more detail, but you can temporarily switch it from Backup [or Restore from Backup] to Do Nothing or disable it entirely by moving it to the Disabled Conduits folder. That should result in no error condition, but you will have to examine your HotSync log to determine why the Backup conduit is generating this error.

Similar Messages

HotSync Operation Interrupt using OSX10.5.8

HotSync fails every time with message"HotSync Operation Interrupted". Using Palm IIIc with usb-serial adaptor connected to rear of tower with OSX 10.5.8 installed. Installed latest usb-serial 2303 driver. Manually de-installed Palm Desk Top etc following instructions in another forum message. Installed latest Palm Desk Top for Mac. HotSync will start but eventually fails with above error message. Attempted HotSync limiting conduits to Palm Calendar and Address book with same results. Some files successfully sync before interruption occurs. Never had a problem with earlier versions of OSX eg 10.4.11.
Thanks in advance for your help.
William Lowe
Post relates to: Palm IIIc

Hello Tech Support
I performed a HotSync with no conduits selected. That HotSync was quickly completed with the following message on the handheld. "HotSync operation completed" Next I attempted a HotSync of the To Do List and Address Book. The log is included herein.
HotSync 3.2 started 11/10/09 11:29:20 AM
Local Synchronization
Install did nothing
Tasks did nothing
Note Pad did nothing
Calendar did nothing
   - The following record was modified on both the Palm Desktop and the handheld:
   “Berger”, “Kristine”, “Northrop Grumman”
   Both versions of this record were copied to the Palm Desktop and the handheld.
   Delete the unwanted record and perform a HotSync operation again.
   - The following record was modified on both the Palm Desktop and the handheld:
   “Johnson”, “Newton”, “Raytheon”
   Both versions of this record were copied to the Palm Desktop and the handheld.
   Delete the unwanted record and perform a HotSync operation again.
HotSync Canceled 11/10/09 11:30:59 AM
n
Then I attempted a HotSync with the To List, Address Book and to Install a e-reader book with the following results
HotSync 3.2 started 11/10/09 11:42:59 AM
Local Synchronization
   Failed to install UpperRoom_43022.pdb
   - Lost the connection with the handheld device.
   - Lost the connection with the handheld device.
synchronization failed
HotSync Canceled 11/10/09 11:47:31 AM
--Thanks again for your help.----------------

HotSync was interrupted

I have a (new) mini Mac OS-10 since my previous one died, it is on an office network.
My Tungsten E2 would sync fine with the old one but not this one. When I hotsync, this is the message I get.
The HotSync operation was interrupted. Some of your data was Not backed up.
I have uninstalled the software and reinstalled it several times. Nothing changes.
In the log, Task, Memos, Contacts, Calendar and Address book have this message, "Whatever Program Name(Task, Memos, Contacts, Calendar or Address book) " could not open "User Data" because it is not a Palm Desktop file.
Can anyone help me fix this?
Thanks, I hope.
Post relates to: Tungsten E2

I, too, need help, as I have had a similar problem.
I had an iBook and a Tungsten E. When I upgraded to a Palm TX, the hotsynch continued to function just fine.
I just got a MacBook, transferred what data could be transferred. Now my Palm TX HotSynch is interrupted and does not update files. calendar and address book have been modified on the Palm Desktop. I get the same message Tweety got: could not open "User Data" because it is not a Palm Desktop file.
I've read thru much of the HotSynch trouble-shooting. HotSynch is enabled. Cables are correct. HELP! I updated my Palm desktop. I'm running Mac OS 10.5.4.
I just got a Time Capsule, which is working wirelessly with my MacBook. If I understood how, I MIGHT ???? be able to HotSynch wirelessly with the Palm??? Is that possible?
Running out of problem-solving enduance here.
Thanks if you've got a solution!
Post relates to: Palm TX
Post relates to: Palm TX

Hot sync error message reading: "Unable to initiate hotsync operation because the port is in use by another application

Having HotSync error message on my M130 when I press hotsync button. USB cable at cradle and on computer are OK. Computer recognized Palm software, and device, and displays the hotsync symbol in the tray. I have trie all 4 USB connections on my Dell Inspiron running Windows XP home edition. NO LUCK! Hot Sync icon will come up, but when pressed on the cradle button or initiated from the M130 screen, the error messages reads as follows:
"Unable to initiate HotSync operation because the port is in use by another application." I have checked "My Computer", Control panel port assignments in the hardware section. No conflect noted. All ports open and operating. No port conflict or channel conflict issues. ?????
CAN YOU ASSIST? THANK YOU VERY MUCH.
Tom G.

On PC Sync settings set connection to cable then set to bluetooth. Problem fixed.
Spoiler (Highlight to read)

"Unable to find primary PC for network HotSync Operation ..."

I have - for years - been using Palm Tungsten T3 with Windows 7 and Palm Desktop S/w version 4.1.4 and with HotSync Manager version. 6.01. Recently when trying to Hot Sync the T3 with the desktop I get the following error messages... First I get "Looking for <13 fisnel>" Then I get ... "The primary PC for network HotSync operation "13 fisnel" could not be found. Would you like to perform a local HotSync operation?" What is the meaning of the error message? What is the effect of performing a LOCAL HotSync? AND, what is the remedy?
Post relates to: Tungsten T3

I have - for years - been using Palm Tungsten T3 with Windows 7 and Palm Desktop S/w version 4.1.4 and with HotSync Manager version. 6.01. Recently when trying to Hot Sync the T3 with the desktop I get the following error messages... First I get "Looking for <13 fisnel>" Then I get ... "The primary PC for network HotSync operation "13 fisnel" could not be found. Would you like to perform a local HotSync operation?" What is the meaning of the error message? What is the effect of performing a LOCAL HotSync? AND, what is the remedy?
Post relates to: Tungsten T3

Operation Interrupted Exception when invoking webservice

When invoking a webservice, ts observed that the connection is getting closed from client before complete response is read(after few chunks). Response from webservice is sent using Transfer-Encoding: chunked mode. But this dont happen always.. It happens intermittently and application receives a "*IOInterrruptedException: Operation Interrupted*" exception..
Please help

Kishore,
See the links referenced in these threads.
Web Services and R12
Re: Web Services and R12
Integrated SOA Gateway
Re: Integrated SOA Gateway
Regards,
Hussein

Data transfer from old to new Palm using HotSync Manager and iSync

I'm upgrading from a Palm m515 to a Palm TX and want to quickly and easily transfer all of my data and applications. I'm using Palm's HotSync Manager but not the Palm Desktop software -- I'm using Apple's iSync to synchronize my data with iCal and Address Book.
Can anyone tell me what steps I should follow to safely accomplish the transfer?
I was hoping someone had written a guide to this, but Web searching revealed nothing. The best info I found was on Palm's site, but these pages don't take iSync into account and assume people are using Palm Desktop:
Upgrading from a previous Palm OS handheld
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_Exter nal2001,case=obj(12926)
Palm TX upgrade guide
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_Exter nal2001,Case=obj(40720)
Thanks in advance!

Just use Migration Assistant when you start the new machine. You can choose to migrate from either the old MBP or your TM backup.
If you have already taken delivery of the new machine and are using it you can still do this by running Migration Assistant.
It's pretty simple process.
Roger

ISync, Palm Treo 650, and my sanity

Just bought a Palm Treo 650 this evening and I'm having the hardest time.
Been trying to iSync via USB with mixed luck. I installed the software that came with the phone, made sure my HotSync settings were correct, and hit the Hotsync button on the USB cable.
Nothing happened for several tries. Was as if the cable was broken as the Palm just couldn't contact the computer and would eventually time out.
Then when I used the AC adapter along with the USB I got a different result. The Palm and Mac were now talking. But it did give me errors regarding the conduits being in conflict. So I changed the settings on some of the conduits and I finally got a successful sync.
Well semi-successful. Some of the stuff didn't seem to be syncing. Like some of my iCal entries. So I found an article showing how to drag some of the conduits to the Disabled folder. Which I did. And now ever since I cannot seem to get the the Palm and Mac to talk again. I get the "Connecting with the desktop using Cradle/Cable" for a while and then the "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again."
Anyone know where I'm going wrong? Would really appreciate some help/advice.

Welcome to Apple Discussions.
There are apparently several issues in play here. So long as you are willing to live the the limitations of the iSync Palm Conduit and synchronize via only one path—either USB or Bluetooth, but not selectively moving back and forth between the two—you can configure iSync to synchronize contact data with the Address Book and calendaring and task data with iCal.
With the exception of non-conflicting conduits like Memos, you will be unable to synchronize at all with the Palm Desktop. [Palm conduits which conflict with iSync are those used by various models to synchronize contacts—Address Conduit and Contact Conduit—those used to synchronize calendars—Calendars Conduit and Datebook Conduit—and those used to synchronize tasks—Tasks Conduit and ToDo Conduit.]
Unless you thoroughly understand how this technology works, it's not a great idea to 'experiment' by moving conduits manually. A properly configured Conduits folder for iSync users should contain at least…
• Apple [the Finder name of the iSync Palm Conduit]
• Backup
• Install
• Memos Conduit [only if you want to continue to synchronize memos to the Palm Desktop]
• any non-conflicting third-party or additional conduits you want to use
Other conduits should reside in the Disabled Conduits folder.
You add a Palm device, either via USB or Bluetooth, using the Enable Palm OS Syncing… option under the Devices menu of iSync. You set the synchronization parameters for your device in the drop-down configuration pane exposed when you press the Tungsten icon in the main window of iSync.
You did the right thing by installing the Palm Desktop software using the bundled CD-ROM that shipped with your Treo 650. But, you should have upgraded that application by applying the Palm Desktop 4.2.1 revision D, available here:
http://www.palm.com/us/support/macintosh/macdesk421revd.html
If you elect to upgrade your copy, just run that installer. Do not attempt to remove any existing components of the Palm Desktop. And keep in mind that though you may not choose to use it at all, its HotSync Manager and Transport Monitor components are critical to the operation of iSync.

Treo 650 won't connect to isync

I've read literally every thread on every site on the internet, and cannot figure out what the problem is. My Treo 650 will hotsync just fine to palm desktop, but when I Enable Palm OS Syncing in isync, and go into Hotsync Manager's conduit settings to enable isync, I get nothing. I try to hotsync and it just stalls...like it can't connect to the computer at all. I've got isync 2.3 and the newest Palm software (rev D) installed on my ibook g4 running 10.4.8. The craziest part is, I NEVER had a problem with my treo/ibook syncing until I had to send the ibook in to Apple to repair the hard drive. I got my computer back wiped (expected and backed up), and reinstalled user folder. I also have the same exact results (sync to palm desktop fine, but not with isync) on my mom's imac g5. any help would be greatly appreciated.

sorry. What I mean is...I enable palm syncing in isync, disable the proper conduits, go into Hotsync, and "enable isync for this palm device" and after all of that, my treo will not make a connection with the computer. But, it syncs fine to the palm desktop software if isync isn't enabled, making me think I have an isync problem. The log on the treo says everything was fine, because its referring to the time i backed everything up to the palm desktop software. The error message i get when i try to sync the phone says
"the connection between your handheld computer and the desktop could not be established. please check your setup and try again."
and the log on the computer says nothing, because as far as it knows, I've never had a hotsync operation completed, since the phone doesn't ever connect. (the successful hotsync to palm desktop software was on my mom's computer...I was just troubleshooting seeing if it was my computers problem).

Syncronizing isync conduit

When I synchronize my palm TX to my desktop (mac) it pauses for a long time (5 min. or longer) showing status: syncronizing iSync Conduit. After that it shows the following error: "The Hotsync operation was interupted. Some of your data was NOT backed up." I'm not sure what this means, or how to solve the problem.. I have not had this problem before. I've checked isync settings and have reloaded the Palm software on my computer. Not sure what to do. I really need my calender and other aplications to sync. Please help!
Post relates to: Palm TX

Here is a copy of my log. I hope this helps. Someone told me to see if I needed updated software. My computer is OS 10.5 and my palm software may be outdated for this compter. It worked fine on my old compter. Would there be any truth to that?
NotSync Log:
HotSync 3.2.1 started 5/4/09 8:25:00 AM
Local Synchronization
    Installed MMUpgrade
    Failed to install 11 Rock Star.m4p to the SecureDigital (SD) Card
    - No application on your handheld to open these files. If you have recently installed such an application, please run that application and then perform a HotSync operation.
OK Install with 1 message(s)
iSync Conduit starting 5/4/09 8:25:08 AM
User Matt Pickrell configured for Palm Address Book conduit and corresponding iSync data class, skipping iSync to avoid conflicting modifications 5/4/09 8:25:08 AM
Timeout waiting for Sync Engine, exiting 5/4/09 8:30:32 AM
iSync Conduit synchronization failed
“iSync Conduit” failed (error = #-2)
OK Voice Memo
To Do List did nothing
OK Tasks
Pocket Quicken synchronization conduit v2.5 [040], Copyright ©2001-2006, LandWare, Inc.
There is no Quicken datafile selected for synchronization. Please open the Conduit Settings in HotSync Manager and select a Quicken datafile.
Beginning Pocket Quicken 2.5 Sync
Unable to open Quicken data file for read-only access (os err -43) - File not found (Please make sure you have selected the correct Quicken data file in the conduit settings).
Pocket Quicken 2.5 synchronization failed
OK Pocket Quicken 2.5 with 1 message(s)
OK Media
OK Note Pad
OK Memos
Memo Pad did nothing
Date Book did nothing
OK Contacts
OK Calendar
Address Book did nothing
This device is not supported by the LifeDrive Backup conduit.
OK LifeDrive™ Backup
    Failed to install 11 Rock Star.m4p to the SecureDigital (SD) Card
    - No application on your handheld to open these files. If you have recently installed such an application, please run that application and then perform a HotSync operation.
OK Install with 1 message(s)
    Backed up Super Solitaire Saved Games.pdb
    Backed up PQKN-Lists.pdb
    Backed up MMUpgrade.prc
    Backed up psysLaunchDB.pdb
    Backed up Saved Preferences.prc
OK Backup
Last sync time and PC ID updated on handheld
HotSync Complete 5/4/09 8:30:46 AM

RE: Help! Bluetooth Hotsync Failure w/ Treo 650, Leopard, & Bootcamp

I need to Hotsync my Treo 650 under both Mac OS X v.5 (Leopard) and Win XP on the same machine running under Boot Camp. Before Leopard, I was able to do this via Bluetooth (cable on Treo 650 does not work right at all) without issue.
Under Leopard, when I try to Hotsync, I get the error, "Unable to initiate Hotsync operation because port is in use by another application". If I Delete the device from the Bluetooth list and setup the device from scratch, it works perfectly and continues to do so while in Leopard.
But when I go to Win XP under Bootcamp and try to sync, I get the same error message all over again. To fix it, I delete and recreate the device setup in Bluetooth and it syncs just fine while in XP. But when I return to Mac OS X, I am back to the same error message and must delete and recreate the device again.
Does anyone know how I can set up the Treo 650 so that I don't have to delete and recreate the Bluetooth setup everytime I need to sync?

Thanks Michael, your answers in all the other threads I've read appear to be to the point and helpful.
Cingular
Hotsync Log: (the section re iSync - the rest of the log is about 100+ lines relating to backup / note pad / memos / video / RAM listing / etc.
OK Install
Loading “Apple”
Conduit “iSync Conduit” version 3.0.0
Sync type is Fast
iSync Conduit starting 3/7/07 1:11:22 PM
OK iSync Conduit

Can anyone help me get a HotSync between a Treo 650 (Verizon) and a PC running Windows Vistra to exchange Calendar/Date Book data?

For whatever it is worth, I've had no Hotsync problems with the Address Book, To Do List, or Memo Pad Apps. I upgraded from the Beta version of Palm Desktop for Windows Vista to Palm Desktop by Access, Version 6.2.2 late last summer. HotSyncing worked fine for all Apps for a few days, but Date Book Syncs have failed since 09/16/08, as shown in the abbreviated log shown below:
HotSync session completed with errors on 10/18/08 16:59:44
HotSync session started on 10/18/08 16:59:30, and completed in 14.0 seconds
Date Book synchronization aborted
Duration: 0.2 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 261, Handheld = 0
Address Book synchronized successfullyDuration: 11.1 seconds
HotSync session completed with errors on 10/18/08 16:46:38
HotSync session started on 10/18/08 16:46:18, and completed in 20.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 261, Handheld = 0
Address Book synchronized successfullyDuration: 16.7 seconds
HotSync session completed with errors on 09/16/08 09:48:53
HotSync session started on 09/16/08 09:48:51, and completed in 2.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 241, Handheld = 0
HotSync session completed with errors on 09/16/08 09:43:18
HotSync session started on 09/16/08 09:42:40, and completed in 38.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 241, Handheld = 0
Address Book synchronization completed with messages
Duration: 16.6 seconds
Desktop category 'Nags Head' has been deleted.
To Do List synchronized successfullyDuration: 0.7 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 17.5 seconds
Backed up 7 file(s) successfully
locLCusLocationDB
PhoneCallDB
CalendarLocationsDB-PDat
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
HotSync session completed successfully on 09/02/08 20:22:23
HotSync session started on 09/02/08 20:21:46, and completed in 37.0 seconds
Date Book synchronized successfullyDuration: 2.2 seconds
Address Book synchronized successfullyDuration: 11.7 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 15.8 seconds
Backed up 5 file(s) successfully
PhoneCallDB
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
HotSync session completed successfully on 08/28/08 11:36:58
HotSync session started on 08/28/08 11:36:36, and completed in 22.0 seconds
Date Book synchronized successfullyDuration: 2.9 seconds
Address Book synchronized successfullyDuration: 11.4 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 6.6 seconds
Backed up 5 file(s) successfully
Blazer Cookies
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
To the best of my recollection, the 9/16/08 Date Book HotSync failure shown above roughly coincided with the onset of similar failures when I have attempted to HotSync the same Treo with the Windows XP Pro box I use at work. I don't know whether the HotSync failure on the Windows Vista Box I have at home preceded the failure on the XP box I use at work or vice versa, but I have to wonder if a HotSync failure for an App on one box can trigger similar failures for the same App when one attempts to HotSync it on other boxes. I've trolled this help forum and haven't found any leads. I really need to get my calendars at work and home back on the same page, so I would greatly appreciate suggestions. jfzaehringer
Post relates to: Treo 650 (Verizon)
Post relates to: Treo 650 (Verizon)

There may be database corruption causing the issue. Click on the following link for the program called DbFixiT. This program has a trial version that you can download and install on your Palm OS device. The trial version will scan for database corruption and then report the corruption. You can then find the records causing the problem and fix them yourself or you can purchase the program and have it automatically fix the records.
http://www.pimlicosoftware.com/dbfixit.htm
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/treo/treo650verizon/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

Isync failing to ical for palm z22 after upgrade to mac os x 10.5.1

just upgraded my powerbook G4 to mac os x 10.5.1, now unable to successfully complete hotsync. new events on my palm DID get added to my iCal, but hotsync manager dies before completion with an error message. see below for hotsync log details.
previously had os x 10.3.x and was syncing my palm z22 with iCal, address book, etc. just fine. to make it as simple as possible, in isync i un-checked "contacts", and under "calendars" i checked "ignore palm events older than one month". in hotsync conduit settings, "isync conduit" is set as "enable isync", all other conduits are set as "do nothing".
have pored through the many threads on sync problems with 10.5.x but didn't see one with this particular symptom. any insight would be greatly appreciated.
mac: powerbook g4, os x 10.5.1
hotsync manager 3.2.1
isync 3.0 (568.0)
palm: z22 running palm OS garnet v5.4.9
-=-=-=-=-=cut and paste from hotsync log-=-=-=-=-=-=-=-=-=-=-=-=-=
Loading “Apple”
Conduit “iSync Conduit” version 3.0.0
Sync type is Fast
iSync Conduit starting 12/26/07 10:00:56
SyncOpenDB returned 16385 for database DatebookDB, creating a new database 12/26/07 10:01:23
Created database DatebookDB 12/26/07 10:01:35
Warning: SyncWriteDBAppInfoBlock of 268452867 bytes returned 280 for database DatebookDB 12/26/07 10:01:35
Warning: SyncReadDBAppInfoBlock returned 16401, skipping database DatebookDB 12/26/07 10:01:36
iSync Conduit: Got back NULL from rendezvous for request BladeGetAllRecords 12/26/07 10:01:36
iSync Conduit: Sending Error Response 1: iSync Conduit: Could not find database DatebookDB 12/26/07 10:01:36
iSync Conduit: received NULL message, disconnecting... 12/26/07 10:01:36
OK iSync Conduit
“iSync Conduit” failed (error = #16401)

Does your Leopard install DVD look like this?
If you are using a gray disc, they are model specific.
 Cheers, Tom

ISync palm conduit in 10.5 - won't work under user imported from 10.4?

My Palm m500 was syncing fine with my PowerBook G4 running Mac OS 10.4
I recently got a spiffy new MacBook Pro (Penryn) with 10.5, and although the Palm does communicate and sync via Palm Desktop, it no longer syncs via iSync with iCal & Address Book. I keep getting the following in the hotsync log:
< snip >
OK Install
iSync Conduit starting 3/13/08 10:38:34 PM
iSync Conduit: received NULL message, disconnecting...
OK iSync Conduit
</ snip >
==========
Other info:
I imported the user info for my main user from the old 10.4 installation using Migration Assistant.
• Deleted old Palm HotSync & Desktop files from the username:Library:Application Support, as palm preference files from username:Library:Preferences
• Copied the old user folder to an alternate location, and removed the Palm folder from username:Documents:
• Re-installed Palm Desktop 4.2.1 under main user (authorized as an "administrator" temporarily)
• Sync worked (no data on Palm Desktop, but everything backed up ok), HotSync even recovers and creates a new user based on the data on the device, and even backs up all the programs.
• Enabled Palm Os Syncing from within iSync (works fine, so long as the account being used has read/write permissions to HD:Library:Application Support:Palm HotSync:Conduits)
• "Enable iSync for this palm device" from the iSync conduit within HotSync Manager.
During a sync, iSync kicks in and "connects", but can't get past AddressBook syncing, and never actually sends info to the Palm device. Presumably, this is where the "NULL message" is received and syncing stops. When I specify "Erase data on device then sync" in iSync (for first syncronization), it does indeed erase address book data on the device, but never sends anything to replace it, but also does not touch the calendar data on the palm device.
Furthermore, I tried the same procedure when logged in as another administrator account (what is normally the main administrator account on this computer), and synced first without iSync, then enabling "iSync for this Palm device". Under this other account, the syncing works. I can add events to iCal, and contacts to address book, and they are transferred sucessfully and synced with the palm device. But it still does not work when logged in as the main user (even when administrator privileges are enabled, which I normally don't want), which actually has all my iCal and Address book data (which syncs successfully through .Mac with my computer at work).
There should be plenty of free space on the device for all my calendar & contact data (3MB).
Given that syncing DOES work for one administrator user (which was never before set-up for this), but not for the user that was imported from 10.4 and was syncing successfully before, I have a suspicion that there's either some leftover files that I missed, or a permissions conflict within the user's home folder that I am missing. Has anyone else been able to resolve this issue, or have any suggestions based on this information?
Much appreciated.

Experimentation reveals that:
• replacing the old addressbook data with blank allows syncing to work without problems.
• having multiple groups causes the same error: BUT only on the first sync (set to “Erase data on device then sync”, but also if set to “merge”). Adding groups after a successful initial sync did not interfere with further syncs.
• deleting groups from existing AddressBook data does allow a successful first sync.
• but adding them back in again breaks the sync.
Having no groups would seem to allow a successful sync.
see http://discussions.apple.com/thread.jspa?messageID=6805570&#6805570
I don’t want to have to limit myself to this. I do use groups rather a lot and it would be frustrating to have to give up using them just so I can sync my Palm in Leopard.
The following does NOT solve the problem:
1. Move old Address Book data to a backup location (after exporting AddressBook library)
2. do a first sync
3. re-import full Address Book data from archive
4. continue with regular syncs.
• only sync one Group still leads to the same error.
• iSync 2 doesn’t run under Leopard (error message along the lines of “You can’t use this software with this version of Mac OS”).
• I also tried to use the previous iSync palm conduit (v3.0.2 instead of v3.1.0), but got the same errors.
For now, I removed all the groups and synced my contacts to my Palm, but I then turned off syncing for contacts within iSync, so I could recover all my Address Book Groups. Fortunately, I need to update Calendar information more often than contact info, and I won’t be able to change contact info on the Palm device. When I do want to do a periodic update to my Palm device, I will have to:
1. Backup my address book
2. Delete all groups (but not the contacts within them, which stay in the library itself)
3. Turn contact syncing on in iSync
4. Sync the Palm device
5. Turn contact syncing OFF in iSync
6. Recover my Address Book Library & groups from backup
Not as simple as I would expect from Apple software ... I hope this issue gets fixed in iSync 3 (Leopard).

Hotsync Log does not show any information since August 2008. My Treo 755p has been syncing fine but nothing shows in the log!

I just noticed that when I am done syncing, the Hotsync Log does not have any information about the most recent operation. In fact the date of the last entry in the Log is August! Anyone know why this is happening and how to fix this?
Thanks.
Post relates to: Treo 755p (Verizon)

Now I know I've lost it--I'm replying to myself! Would you smart tech people please take a look at what I found and see if it means anything. Thanks!
Two more clues:
1) I was searching the Palm Knowledgebase and found out where the HotSync Log file is. When I open the file, using Explorer, this message pops up: 'To help protect your security, Internet Explorer has restricted this web page from running scripts or ActiveX Controls that could access your computer. Click here to...' If I allow it to run, the screen blinks but nothing seems to change. If I close the Log file and reopen it, it happens again. How can I stop this from happening to the file? Could this be the problem?
2) The Knowledgebase Article below tells how to create a new 'fake' log file to 'fool' the HotSync Manager. So I renamed the original log file, then created the new file as instructed. Then I did a HotSync. After the HotSync completed successfully, I opened the HotSync Manager and there is my new 'fake' log file that has only the words I typed into it when I created the file. Nothing in the Log about the operation at all!
Article ID: 38959 What does the error that ends with 'HotSync.log is missing' mean and how do I fix it?
The HotSync Manager is very particular: if it doesn't find things exactly as it expects, it won't work. One of the things it has to find in the right place is the HotSync log, a file where the HotSync manager records everything it does. See How can the HotSync log help me to troubleshoot HotSync problems? for more information about this file.
When you get this error, your HotSync Manager can't find the HotSync Log. This prevents you from performing a HotSync operation. Luckily, the HotSync Manager isn't too bright. Give it any file called HotSync.log and it will be happy again.
The easiest way to give it what it expects is to create a new text document, rename it, and put it in the folder where the HotSync Manager expects to find it. Here's how:
Launch the Windows Notepad. You can usually get to it by clicking on the Start Menu, choosing Programs, then Accessories and finally Notepad.
Type some text. You can type anything you want, as long as there's at least one character in the Notepad document.
From the File menu, choose Save As.
In the Save dialog, navigate to your user folder in the Palm or Handspring folder (find your user folder).
Name the document HotSync and click Save.
Launch Windows Explorer. You can get to it by double clicking on My Computer or by clicking on the Start Menu, choosing Programs and then Windows Explorer.
From the Tools menu, choose Folder Options.
Click on the View tab.
Uncheck the box next to Hide file extensions for known file types.
Navigate to your user folder.
Right-click once on the HotSync.txt document, and select "Rename" from the menu. Rename the file HotSync.log
Attempt another HotSync operation. If you still get the "HotSync.log is missing" message, contact Handspring.
Article ID: 38959 Article Type: Error, Troubleshooting, How To Date Created: Sunday, December 12, 2004 9:10:17 AM Date Modified: Friday, April 20, 2007 4:03:38 PM Relevant products: Treo 300, Treo 180, Treo 180g, Treo 270, Visor Edge, Visor Neo, Visor Pro, Visor Platinum, Visor Prism, Visor Deluxe, Treo 90
Post relates to: Treo 755p (Verizon)
Post relates to: Treo 755p (Verizon)

Hotsync operation interrupted isync

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