Hotsync will not sync on Windows XP pro on domain

First off let me put a little information about the setup of this computer. It is on a domain and the C:/ drive is locked down so that the person logging in to the machine cannot add/remove things. I came to the machine to get a palm powered symbol SPT1800 device installed so that the user can do inventory on it with a program from follet called in-hand. All that this program does is scan barcodes and then you hotsync it with the PC and it will create a text file in the designated location.
Here is where the problem lies:
I have made the destination folder, and the palmone folder writeable for everyone that uses the computer, so it should not have any issues throwing the text file in the right place when I hotsync it. When I am logged in as the domain administrator on that machine, when I hotsync it does what it's supposed to do, the text file for the scanned barcodes is created, and anything else that was on the handheld is moved over (i.e. calander, notes, contacts, etc). When I login as the user on the machine and hit the hotsync button it states that it's hotsyncing, and it goes through it's process, and then says hotsync is complete but nothing ever comes through; such as the textfile it should create nor the contacts, calandar, or notes.
So I know that it is working but I need to figure out what needs to change so that the user can do this. Perhaps there is a folder or some files that need write access? maybe something in the registry needs write access? I am at a loss and have spent a lot of time trying to figure this out.
We are using Palm Desktop version 4.1.4 and the Hotsync is version 4.0.4
I hope someone can shed some light on this because the user needs this to work for inventory purposes.
Post relates to: None

Try this, Locate the palm folder. (C:/Program files/Palm or Palmone/*hotsync username*
Copy the contents of your hotsync username then delete it from the original location. (Repeat for each user you have) Then try to open the Palm desktop. It should prompt you to create a new username.
Post relates to: None

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