HotSync won't update...hard reset not work

I was not getting my updates from several HotSyncs on my TX. Was receiving low memory messages, so I did several resets to no avail. I eventually did the hard reset and all of my data was removed. When I attempted to HotSync to restore the info, my laptop did not recognize the TX (device). I reloaded all the Palm Desktop software on the laptop and still no results. Where did I mess up? Thanks
Post relates to: Palm TX

What happens when you try to sync? Do you get any error messages??
If you are getting the error message, "the connection between your device and the desktop cannot be established, please check your setup and try again" here is what you need to do.
Do you see the hot sync icon (circle with red and blue arrows) on the bottom right of your computer screen? Is there an arrow with the option to "show hidden icons"? If you do not see it there, hot sync will be disabled and you will keep getting that message (the connection between your device and the desktop could not be established...). To enable the hot sync program once again, click on Start > Programs/All Programs > Palm OS Desktop/Palm One > Hot Sync Manager. It will take about 5-10 seconds and the icon will be there once again. Now the sync should go through. When you begin sync'ing, the computer will prompt you, "there is no user name associated with this account..." select your old user name and then all the info will come back onto your palm.
I hope this works for you!
Post relates to: Tungsten E2

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Hard Reset Not working on Palm Tungsten E

I have Palm Tungsten E. S.No. OOV3V5n4h511.
There is a problem with hotsync of Documents to go and error message is coming. I tried several times. When I tried hard reset it is not working and only soft reset is occuring.
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Are you sure you are doing it correcly?
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Hello moxim! Let's figure this out. I am sorry your device is still not working. After a Hard Reset, your next step would be to review warranty options. Please reply to my Direct Message, and I'd be happy to check into this further.
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Follow us on Twitter @VZWSupport

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