House DVDs won't work!

Shot in the dark but I figured I'd try... I am currently using a 2004 iBook G4, still running Panther. I recieved House MD on DVD this Christmas, but the discs don't fit in my drive. It's like something blocks them from going in, after a certain point, it needs to be pushed, but I'm afraid to force it in. I believe it's because the discs are dual sided or something like that. Any solutions for this problem? I got a new video iPod this Christmas as well, and I wanted to put some episodes on it, but if the discs don't work in my computer, then I'm kind of out of luck.

Mary, I recently answered a similar question for another user here:
http://discussions.apple.com/message.jspa?messageID=3839580#3839580
Hopefully the information will help you too.
Make sure you insert the disc level horizontally. If you tilt the side of the disc closest to you up, it will catch on the drive mechanism in the lower part of the drive.
Some DVDs truly are too thick. If you think that is the case then I wouldn't advise inserting it. But if it fits the cases in my link, you may succeed.

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Repair permissions and restart. Check System Preferences->CDs & DVDs, check the settings, and try again. Move the com.apple.DVDPlayer.plist file from ~/Library/Preferences/ to the desktop and try again. Run the System Profiler app and see what it says for the device.
Is the DVD drive internal or external? What kind of Mac? Other options are to create anothe admin user account, log into it, and see if it'll work.
BTW, it's not the update. Mine works fine and has for the past six years through 10.1 through 10.4.8.

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Thank you for providing the details of the issue you are experiencing with the optical drive on your iMac. I recommend the steps below when discs are automatically ejected:
The drive accepts discs but they do not mount or are automatically ejected
Make sure the drive is not upside down. The aluminum enclosure should be facing up.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
The MacBook Air SuperDrive is designed to be used with MacBook Air and Mac mini computers that do not have a built-in optical drive. For best results, connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
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OS X 10.7 Lion or later: Open System Information by choosing "About this Mac" from the Apple () menu. Then, click System Report.
If the disc continues to not be recognized, contact Apple, an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional troubleshooting, evaluation, or service.
You can find the full article here:
Apple Computers: Troubleshooting the slot-loading SuperDrive
http://support.apple.com/kb/HT2801
Thank you for using Apple Support Communities.
Best,
Sheila M.

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A further note before I head off to bed. I was able to install Win XP service packs 2 and 3 using my new burner, and I've activated with Microsoft and downloaded and installed 117 updates. I have now used this same DVD burner that won't recognize or work with the MSI driver/utilities DVD, to install all of the drivers for my video card---that DVD auto-ran just fine. So, after doing some searches on Google about the "DVD Setup Application" error, not a lot of help but most people say that if another DVD will spin up and load things OK---it must be the fault of the DVD that won't load. In other words, I don't think that there's a problem with anything in the Setup on the motherboard.
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Hi
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From Mike

You can see if they have another software player available. Usually VLC is a good option. Windows player can be a bit all over the place depending on patches of the OS and other items. I have encountered some strange things, including people claiming that DVDs I have authored were doing things that had nothing to do with the DVD (beyond the scope of what a DVD can do, etc.)
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Any Ideas Why This DVD Won't Work?????????

I have posted this puzzler in several other forums.
I have found a DVD-R that I made in my eMac last year and I can’t get it to work.
I can’t remember how I made it or with what application! I cannot even remember what is on it (whether it was slides or video).
In a normal DVD player all that appears is a large close-up of a face.
Whether it is a still photo or a video frame I cannot tell.
I have pressed all the controls I can think of but I can't get the face to move or change etc.
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Kind: Volume
Format: Mac OS Extended
Capacity: 3.71GB
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Thanks Patrick - I had already tried it and nothing had happened.
I had actually written as much to you when I decided to give it another try before posting my reply.
Guess what? This time it worked!!!!
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bonzabuy wrote:
I need Rosetta for an ATO Australian Tax Digital Certificate... Using the SL install disk says" installation may not work check the latest combo download"
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ds

I also trashed the iDVD plist to see if that will speed up my DVD burning.
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http://docs.info.apple.com/article.html?artnum=164927
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http://docs.info.apple.com/article.html?artnum=93006

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House DVDs won't work!

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