House fire

So i bought an Ipod touch this last january, in june the house that i had my ipod in had a fire and the ipod was burned. it was less than a year old so it had the warranty on it still. my question is: will apple refund my money or give me a new ipod since it was under the limited warranty?

Sorry, but the warranty does not cover physical damage. Perhaps your house insurance policy holder would be able to assist.

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Replacing purchased songs after a house fire destroyed everything?

I had a house fire a few months back and it destroyed everything that was electronic. I had around 320 purchased songs from itunes on my desktop, laptop, iphone, and I had my documents and songs backed up on an external hard drive. The fire destroyed all of those items. I was able to re-download purchased apps for free but I'm running into trouble with replacing my purchased songs. Has anyone had any luck arranging this? I did everything I could think of to protect my files but the fire won.

You're drilling down to the wrong thing, then.
Go into the part about itunes music and then choose lost or missing purchases.
THere will be an email button near the top right when you get to the correct place. They don't make it easy.
Bummer about the fire!

House fire damage to iMac

We recently had a house fire at our town home cluster. Our unit was damaged with smoke residue. The visible damage was in the room with our one year old 27 inch iMac. Is there some documentation or insurance standard that will allow for replacement? Everything with the insurance company is a fight and we fear the iMac failing a month or two after the claim is settled. Their response is "If it turns on it is OK".

It may cost you a bit out of pocket, but you might be able to take it to a service provider and have them do a diagnostic and open it to see if there is any visible damage. But, as varjak paw, the insurance company can just ignore it, but I would think with a written evaluation it would be harder for them to do so. And if they don't find anything wrong, it may give you peace of mind.
That being said, if the damage to your apartment was only smoke and the computer was turned off, there shouldn't be too much smoke residue drawn inside and once you clean off the outside, it should be fine.

House Fire/Smoke Damaged 27"imac

I had a kitchen/house fire recently(no one was injured). Fire mainly in kitchen, but smoke damage throughout the house. I managed to get my 27"imac out of the house, but could not save mouse or keyboard. I rather forcefully pulled the imac loose from the cord and got it outside, but smoke did envelop it for a short period of time. No apparent fire damage to case or screen.
At the suggestion of my insurance company, I took it to Best Buy to have them get pictures and music from harddrive. They were unable to get it to boot, they kept getting "no bootable device or media found" or something to that effect. Best Buy told me that they could attempt advanced data recovery at a cost of $499. Insurance will pay for it, but I hate to pay them that amount of money.
Does anyone have any ideas? Should I get a universal mouse and keyboard and try to recover the data myself or do I pay Best Buy the money and take my chances on their tech savvy?
If I did purchase mouse and keyboard for imac, would a universal mouse and keyboard work and what are some things I could try after hooking up the imac?
Thanks for reading.

Hi, First, glad no one got hurt, I would imagine by just pulling out the power cord & assuming your Mac was running & you where actually using it, You may well have damaged the HD..
Whether via insurance or your own pocket, I would contact an Apple Approved Service Agent (reading from other Posts BestBuy have never had good repair results) Have your Mac inspected & I suspect you will need to replace the HD.. maybe invest in a HD external case (OWC) and see once you Mac is up & running you can retrieve some of your info from the old HD..Professional Recovery is expensive with no guarantees.. SJ will be over the moon that you chose to save your 27"Mac instead of the cat""
Re:- K/B & Mouse, once the AASA has repaired the Mac treat yourself to new Apple units.....L
Message was edited by: elmac

HT4527 i lost my computer in a house fire and was wondering if there was any way to get my music back

I lost my computer in a house fire and was wondering if there was any way to get my music back does i tunes save your stuff online or am i screwed

Restore it from a backup, or use these instructions to redownload it through the iCloud.
(94049)

Lost Touch in house fire can I retrieve serial number

I lost Touch in house fire, can I retrieve serial number. I have used it for years. I have three various iPods but none seem to show up in my items registered. Perhaps I am looking in the wrong place.

- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Verizon won't honor bundle offer AND probably caused my house fire

We had a Verizon Fios salesman come around door to door with a bundle package offer. One of the attractive parts to the offer was a "Free 30 day trial". When I questioned where that offer was on the paper work he wrote it in along with the number of boxes, the date of installation, the special price offer and other details. Before I had the installation done I called Verizon to verify the free 30 day trial. I was told it is only "free" if you cancel within 30 days of installation. That made sense so I allowed the installation. It took them a full week to get one of the phone lines working! I was told my "trial" started from that date. With in weeks I had a fire in my garage. The fire started where the Verizon equipment was plugged in. The fire inspector from my fire department showed me the place the fire started and told me he believed it was from the Verizon equipment. We have been in the house 25 years. All electrical the electrical plugs had been in place for 20 + years were installed by professional electricians, been inspected by the city building inspector and had city issued building permits. Our garage was burned beyond repair. It must be torn down and rebuilt. It was an attached 3 car garage. It was only because of excellent building codes and a wonderful lady jogger who woke us up at 7 AM on a Sunday that the fire did not burn the house down completely with us in it. We could have all died before we awoke. The house has smoke damage through out. We have had to move out until repairs can be completed. We lost 8 six week old Springer Spaniel puppies who died in their pen of smoke inhalation. The day after the fire (within the 30 day free trial offer) I cancelled the service. When I canceled the service they told me they did not and could not offer a 30 day "free" trial. I told them their salesman did offer it and put it in writing. They continued to tell me that it was not so. I have it on the contract but they don't want to believe me. I told them I wanted to "dispute" the charges but so far I have not even been able to get the information on how to do that. I had already paid the first months bill. I can't get them to give me a credit. They continue to bill me for service I am not receiving and have "interrupted" the phone service. Since the fire burned all the wiring to the house we couldn't answer a phone that couldn't ring anyway. No one at Verizon seems to give a concern or care about the problems or my request to dispute the bill. I haven't asked them to take responsibility for the fire, just credit me for the free trial period and not charge me for their equipment that burned. They are ignoring that request. No one from Verizon cares about the problems!
No I would like to see if they allow this post or remove it.

My parent's live in southern CA and their home burned due to the FiOS modem. My mom asked me to search the web about it to see if this had happened to anyone else. I was surprised to see it has happened to a lot of people. Some during instillation and some after it had been running. What, if anything, is Verizon doing about this problem. Be it an instillation issue or an equipment issue, it deserves attention and either way, Verizon is at fault. My parents have just started their investigation and it is all in the beginning stages. I was curious what has happened since your fire and if there has been any resolution in your case.

FCE 4 lost in a house fire,

how to recover? I have a new MacBook Pro OSX 10.8.5, cannot find a way to have FCE 4 de-authorized on the burned MacBook and moved to my new MacBook pro. Any help?

Final Cut Express (FCE) has never had an authorization / deauthorization process. As long as you have the original installation DVD and serial number you can reinstall FCE on another Mac.
The FCE license permits you to install FCE on one desktop Mac + one portable Mac as long as you own both machines and do not use FCE on both simultaneously. Although you are prompted to register FCE after installation, it is merely a registration, not an authorization.
If you actually have Final Cut Pro X (not FCE) that you purchased through the Mac App Store, you can just log into your store account and install FCPX on your new Mac.

MacBook in fire, Light on 5 Hours!

Below is a link to 4 pictures from a MacBook that was in a house fire that I had. The fire department tossed my beloved MacBook out into the yard and I thought it was dead. We were standing around and I looked over and to my amazement the power light had come on. I dug the MacBook out of the rubble and again threw it on the driveway (I wasn't real happy) and we went about dealing with the fire department. A little bit later we heard something and the MacBook began to beep. I again was amazed. When we left the house that night I grabbed the melted beloved MacBook and took it with me to where we were staying. It finally died 5 hours after the fire had occurred. Just to let you know the extent of the fire that this piece of wonderful Apple hardware went through, we are out of our house for 4 to 6 months, it's a complete gut and remodel. Anybody who says that Apple doesn't make durable products needs to take a look at this.
http://gallery.me.com/scrod008#100032
Rod

Hi Scrod008 and Welcome to the Apple Discussion Boards! (tho I'm very sorry for the circumstances!)
Wow! Unbelievable! Would make a great testament for durability right? I can't help but wonder if the Fire Department wouldn't have tossed it if it would have still run? Even if it did look like toast. Thanks for sharing your story, and I hope that everyone is safe and well. As much as we love our macs, our family and pets are what's important. Great little story.
All The Best To You and Yours-
mwn

Lost iPod in fire and trying to restore files from external hard drive

I've got a similar issue to folks who are trying to restore their Library from an external source, but with a new twist. We suffered a house fire, and my iPod was destroyed. Amazingly an external hard drive I had done some backups to survived (mostly) and I have several of my iTunes songs, but when I tried to import them into my new computer (and new license of iTunes) I can't get anything to work. I tried manually copying the files over to the iTunes folder and then "importing a file" into my Library but it doesn't do anything. any ideas?

Thank you for the suggestion. I was moving them in Finder, (just as the Genius showed me but obviously he wasn't quite a genius after all!) However, even after moving a file onto the external drive within iMovie like you suggested, it's still not working. Trying to open the files from the external drive, they will only open in QuickTime Player, and also only as individual clips. Any other suggestions would be very much welcomed!
Thank you.

Have new iMac. My Mac Pro went down in a fire...

I had a house fire and my Mac Pro went down. I have all 4 hard drives with Snow Leopard on one of them from the computer. I bought an iMac as a temp stepping stone before I get another Mac Pro. In the meantime all I really need from the Snow Leopard hard drive to import into Mavericks is the address book. Can anyone tell me how to do that? I may need to get Mac Mail also but that is not quite as important really. If I used migration assistant could I get ONLY those 2 things? Its kind of nice I have a clean Mac for a change and don't want to muddy it up too much. Would kind of like all my settings from Dreamweaver but don't think I can get that since I believe I would have had to export them first.
Any help would be appreciated.

Migration Assistant basically has 2 main options…
Import users
Import Applications
The second one will copy all the applications & supporting data - not what you want since it will add a lot of old applications & their background jobs - old gunk for your new Mac
The first option will allow you to just get the user data, and you can select which account's you would like.
There is one thing to consider - make sure you don't have an existing user account on the Mac that has the same shortname as one you want to import (the 'shortname' is what the home folder is called). That way you get user with your old data separate from the current user. You can also delete the user if it appears to slow things up (users files shouldn't break the entire OS).
From there you can open Contacts (was Address book), export the data as an 'archive' from the file menu. Save that into /Users/Shared and then open it inside your other user account. You will have the data without all the other gunk in your account. Calendars (was iCal) also has an export option.
You can also look at Mail's settings, Keychain Access (your passwords), Dreamweaver etc in this migrated user account and decide on what you need to export or make note of. Obviously you will need to get Dreamweaver installed since you are not migrating applications.
For what it is worth I would make a full system backup before beginning, you shouldn't need it, but it's best to be cautious with tools that can move masses of data into your lovely clean operating system.
Post back if you think of other things you need to grab.

How to get music after computer lost in fire?

My computers were lost in a total house fire. I have now purchased a Mac and would like to get the music I purchased onto my iTunes. I can see the purchases in my account. I obviously have no file to transfer from the old computer, so how do I get the music I purchased onto my new iTunes?

I'm sorry to say that I'm sorry to say that the policy on music/media purchases is that you only get one download: iTunes Store: Purchased content can be downloaded only once
The licensing of Purchased applications allows for them be downloaded over again, see this article for details: How to redownload purchased applications from the App Store
If you have an iPod that still has any of your purchases on it you'll find details in this article on how to transfer them to the computer: Copying iTunes Store purchases from your iPod or iPhone to a computer
Failing this, you could try contacting iTunes Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link it'll take you to the support/contact page, from there click on Music Purchases then the Lost or Missing Items option, from there click on "Email Us": Customer Service - iTunes Store Support

Need my music lost in fire

my old computer was lost in a house fire and have lost my music backup in the fire also just got a new computer how can i get my purchased music on my new computer without having my ipod?

Go to -> http://www.apple.com/support/itunes/
Click on 1 then 2 then 3 as shown below.
Note that 1, 2, 3 do not appear on the actual web page.
The picture below is for illustrative purposes only. Your mileage may vary. Void where prohibited. Objects in mirror are closer than they appear. Remove packaging before use. WARNING! Contents may be hot! Contents may have settled during shipping. Danger Will Robinson, danger!

How do I sync to new computer without losing all of my music?

My old computer finally crashed and I had all of my music on there. The songs are all lost. Most of it was from CDs I had (100s of CDs) that I no longer own due to a house fire a few months back. The only versions I have of them are on my iPhone 4S so I don't have any way to back them up because in order to sync to a new computer you lose everything and get whats on the new one conputer.
I have no idea how to save the ~1300 songs that I have from all those old mix CDs and stuff because I need to get my phone set up with this new computer and sync new music.
Is there anyway to guarentee I will not lose my entire library?

This might help
https://discussions.apple.com/docs/DOC-3141

Can you restore an external drive using Time Machine

I have my media libraries (iphoto, imovie, itunes) on a separate external drive connected to my mac. They are being backed up to another HD through my time machine backups. However, should my media external drive fail, is it even possible to restore the files to a replacement external HD using time machine? Would it be better to partition my time machine external drive and use half for time machine and the other half to manually copy/backup my external medial HD?

Cumby
Would it be better to partition my time machine external drive and use half for time machine and the other half to manually copy/backup my external medial HD?
Bad idea, thats putting everything in once place. Worst premise for data protection
Methodology to protect your data. Backups vs. Archives. Long-term data protection
Everything is about 1. redundancy, 2. redundancy and 3. multiple storage platforms (DVD, multiple HD, online server archives ala a personal website etc.)
The first realization is that your data on your computer is highly vulnerable
The second realization is that you need a HD backup of your OS and data
The third realization is that you need at the very least a secondary HD backup
The fourth and final realization is understanding the fragility of any and all HD & ferromagnetic storage, and that vital data needs to be “frozen” on unassailable redundancies across multiple storage platforms including multiple HD, online backup, archival DVD burns comprising at the very minimum triple platform redundancy of data you have been working on for years or decades that cannot be replaced.
The B.A.R. “rule” (backup-archive-redundancy)
Backup: Active data emergency restore. Backups are moved from backups to archives; or from backups to the computer for restore or data retrieval.
Archive: Active and static data protection with the highest level of redundancy. Archives are only moved from itself to itself (archived copies). Generally a “long-term retention” nexus.
Redundancy: A fail-safe off-site or protected and “frozen” copy of your vital data and foolproof protection against magnetic degradation and HD mechanical failure. A likewise failsafe from theft, house fire, etc.
Redundancy has two points of premise:
A: redundancy (copies) of data archives.
B: redundancy of data on different platforms (optical, online, magneto-optical, HD).
Send your backups to your archives (as often as possible), and your archives to self-same redundancies.
*When referring to backups and archives here, this is in reference to your data saved/ created/ working on,... not your OS, your applications, and your system information / settings,...which is the idealized premise for use of Time Machine as a system-backup after internal data corruption or HD-failure.
Here we are referring to data backups and archives, not system-backups for restoring your OS-system.
If your data on your hard drive is the cash in your wallet, a backup is your bank account/debit card, and an archive is a locked safety deposit box.
Its easy to get your wallet emptied (corrupted) or stolen, your backup checking account is somewhat easy to get corrupted/drained or damaged, but your bunker security is in the lockbox inside the vault, where your vital data and archives reside. In the premise of preventing data loss, you want as often and as much as possible one-way transfers from your “wallet” to your safety deposit box archives; and further still a minimum of two copies of those archives.
Highest priority (archives) requires highest redundancy. In the premise of often copying data from backups to archives, backup redundancy plays a minor role.
Long-term active file backups (a book, a major time-involved video creation etc.) requires double-active redundancies, preferably a minimum of Time Machine and an autonomous external formatted HD, so there are at least three copies of this data: internal drive, Time Machine, and secondary non-TM HD backup.

House fire

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