House Move - BT's Inflexible Systems

I was due to move house on Friday 10 August. I had booked the BT disconnection for the 13th August. Surprisingly BT seem to need much more notice than other suppliers and the reconnection (not installation) at the new address was scheduled for 28 August. BT say no access to the property is required so it's presumably a simple reconnection at the cabinet (although it still seems to cost £130).
Unfortunately an issue with legal paperwork means a short delay for the house move so I called BT to defer the cut off until 20th August. There was no need to change the reconnection date as it's still after we move in.
The phone call went well and all was arranged. Unfortunately I received another call 15 minutes later from the call centre advisor advising the system was "giving errors" and the only way to proceed was to cancel my whole order. This he did. The disconnection was rescheduled... and the reconnection was also rescheduled for 3 September!
It's sad that BT's systems seem to hamper customer service. Firstly, why couldn't the disconnection date be changed without cancelling the whole order? Secondly, why wasn't I offered the earliest possible date for reconnection which was, presumably, the appointment which had been cancelled seconds earlier?

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment, and are totally reliant on Openreach.
It depends on which appointment slots Openreach have available.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

House move - why so long to provide the service???

On 8th of Jan with a house move confirmed for 14th I rang BT to arrange ceasing line to old property, and enabling phone and BB at new one. It was short notice, but we didn't actually even exchange contracts until the 12th, so it was the best we could do - and the BT web site says 'just give us 5 working days'.
The new property had 2 active lines, each providing phone and BB, so should be a simple move to switch us across they said. Might not be active on 14th, more likely the 19th, but plug in your hub, and when you get the usual green lights your line will be active. Even gave us our new number which we emailed to friends and businesses. So far so good.
Plugged in the kit on 15th - all green, broadband works, phone works. Result! Then I get two almost totally incomprehensible calls from a guy at BT querying a couple of points - fair enough, but then he says that the service won't be active on the 19th as planned - it will be 26th, and that will be provisional.
Oh, and by the way, the new number that you've just told everyone about will now be a different one - and even that's provisional!Turns out that the line I'm using is still linked to the outgoing householder.
So, here I am, with a working phone and broadband service. To enable my service, the BT solution is to disconnect me from tomorrow (19th), and leave me dead in the water until 26th - at least!!!
I guess we can get by on mobiles for voice, but my M-I-L (85) has dementia, and the landline is a major link between her and my wife - not to mention Social Services, GP, and other carers.
Now bear in mind I need no engineer up a pole, or down a hole, no new internal or external cabling, no new sockets, no new handsets, no new hub, ADSL filters or anything else. In this day and age with a modern, high-tech company like BT, surely ALL I need is for someone somewhere at BT to perform a few mouse clicks and I'll be on the air,? Or am I missing something?? (

If BT have an order on a line which is being cancelled, the cancellation will take priority, cancelling out the transfer order. To sum up the people who moved out have cancelled their line, which is why BT have to wait on the line stopping first before their order can be booked. Only then can they place their order which explains the extra delay and the reason why you are left without a phone service. It may be possible, depending on what way the line was cancelled, to fast track the order in 3 working days (it is possible) however this can mess up the backend systems. If the line is just stopped the number should be the same as before, if disconnected from the exchange, or the old homeowner have requested their number to be transferred then that might explain a new number for you

Ordering phones during house move

Hi all,
I thought I'd rant here rather than be stuck in a queue for 30 minutes. Hopefully a mod can help me out.
So, I contacted BT via the website for a house move and ordered two telephones at the same time to be delivered when we moved in. Simple ehough, one would think, but no
A few days after moving, I checked the order and Royal Mail tracking. The phones had been dispatched to an old address that we haven't lived in for a few years. Not really an issue, but I spent ages on the phone to BT and when I eventually got through to someone who could help, I explained the situation and gave my new address. I was promised the phones next day.
So next day comes and goes and the day after we were doing some gardening at the old house and the neighbour popped around with what I thought were the new phones. Great, I thought, but after a while I checked and actually the parcel was for a DSL modem. Not bad, but not when I expected. So, I checked the latest order on the website and the status was complete. Great .. BT thought that they had completed the order .. but not what I expected.
Come on guys, your CRM sucks. It's not rocket science to dispatch phones to a new address during a online house move transaction surely? Perhaps it's just me, but working for a vendor on latest telecoms products, I expect CRM to work. Clearly it doesn't and the help I recieved after paying for a 30 minute mobile call proved fruitless.
If I were a school teacher ... D- Please try harder. As it is, I'm a telecoms professional and would expect so much more from BT.
Cheers,
Mark

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I want to move SQ01 to another system

Hi experts,
I have a quest to move SQ01 to another system. Since it is a standard transaction,it has a lot of screens , includes and so on.
1 Should I change all the standard includs name to customer namespace?
2 Is there any brief step by step document describe how module pool works? Does it trigger by tcode commonly?
3 Can anyone give some suggestion to do that or maybe the procedure? Are there anything which I need to remember?
THANKS all!

Process wise
When ur customer wants some more feilds that shd be added to the same query than wht will be the solution ?
say there are 4 feilds in the query right now we add 2 feilds
in future the Customer wants the another 2 feilds shd be added in the Query than wht will be the solution ??
i would like give the autorisation to the user for SQ01 , SQ02 and train hgim regarding the queries as oper the requirement
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House move, disabled parent and no phone for three...

Hi... Can anyone help me with this as I can't believe I'm the first to have experienced the problem. I move house on 1st May. On 21st April I contacted BT in respect of my house move. The really helpful team at home movers could not find a line at my new property despite agreeing that there was a number and a BT line there. Some kind of glitch blocked their ability to get me sorted. After approx four hours of phone calls to four separate advisors I was told that an engineer would have to go to the property. The earliest date I could be offered is 22nd May. Over three weeks away. I have a severley disabled father (stroke) who will be living with me for a few weeks after my move and with no mobile reception (I live in hilly west wales) I'm now scared not to be able to get a landline fitted incase of emergencies. The BT homemovers team seemed unable to bring my engineer visit foward.... does anyone have any suggestions?

you can try the forum mods who may be able to help
contact mods
can take up to 3 working days for mods to contact you
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

House move connection fee demand.

Hi... I'm new to the forum and I'm hoping a kindly Moderator can help me with a problem which is causing me a lot of frustration and angst!
I've been with BT for many years, and recently completed the house move procedure online. Initially I was told via "My BT" that a line didn't physically exist at my new address and an engineer would call, costing £130.
The line at my new address did exist, and was connected with all equipment and a dialling tone prior to my moving in date.
I was then told (My BT) that an engineer didn't need to call.
When the next bill was sent I was charged the £130 reconnection fee, - to a line which had not been disconnected.
I telephoned the BT helpline, and an Indian gentleman spoke with his supervisor and emphatically told me that I can "rest assured as there will be 110% no connection charge as the line was always live and was not disconnected".
Since then, as my account still showed the £130 charge I sent a cheque (now presented & paid) to cover the genuine charges of £42.33, but then received a threatening letter stating the service would be restricted.
I have written to both BT accounts and BT complaints explaining the above, but have had no reply.
My online BT account now shows the £42.33 as paid, with £130 outstanding.
To reiterate... The landline at my new address never lost it's dial tone from the previous occupant leaving to me moving in, - this can be proven as the phone was used two days before the BT "connection date" when I made an incoming & outgoing test ringer call.
This has now been ongoing for a while and is causing me upset, so I would be very grateful if someone could advise me, please.
With many thanks, kind regards....
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3/5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

House move - no BT line there - contract exit opti...

Apologies if this question has been asked before but I've searched for the offical BT policy document reagarding house move but can't find anything.
I have 3 months left on a 12 month contract and i'm about to move house.
According to BT my new rental property does not have aBT land line installed, and never has, and as such will require an engineers visit costing £130.
I may be wrong but I was under the impression when i took out the contract that I was required to move my service along with the house move _only_ if there was a BT line in my new place to move it to, but if there wasn't then that would allow me to terminate the contract without penalty.
My questions is simple.
Is this actually the case? I would argue that if BT tell me there is no line at the new place then there IS no new line to move the service to thus enabling me to exit the contract.
Can anybody clarify this or point me to a copy of the offical policy wording that covers this contingency please?
Many thanks
Jon

The answers are on this website
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30848
It seems to imply that if BT cannot provide service at you new address, then cancellation fees do not apply.
It also mentions about 30 days notice if you do not want to take you services with you.
You are going to have to pay an installation charge if you want a phone line installed, as the charge is raised by Openreach, to all service providers that use the cables from the exchange to your new house.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Has anyone used Migration Assistant to move services from one system running Server to a new system?

So, I've purchased a Mac mini to replace my aging Mid 2009 mini on which I've been running Mavericks Server. In trying to answer the question of how best to move services from the old machine to the new, I've stumbled into the fact that Migration Assistant can apparently migrate not just user data for workstations and laptops, but also service data for servers. The problem is there isn't much detail in the docs about how good a job it does when going from one machine to another without changing OS releases. There's a very detailed document in the KB about going from older versions of Server to new (OS X Server: Upgrade and migration from Lion Server or Snow Leopard Server) and a general doc on migrating from another Mac under Mavericks (OS X: How to migrate data from another Mac using Mavericks) but that has no details about Server.
Has anyone used Migration Assistant to move services from one system running Server to a new system? Are there any details that are particularly important to get right? Are there things that require manual steps after Migration Assistant is done?
There are other ways I could tackle the problem, of course. I could simply swap drives between the systems, but the new system has two drives that are bigger, faster, and I intend to mirror them. That would complicate such an approach. I'd really like to keep the conversation constrained to a discussion of Migration Assistant as the primary method.

yes. I migrated a server frm lion to mavericks following these notes a while back:
OS X Server: Upgrade and migration from Mountain Lion
i do not recall having any problems with it.

Create,move Oracle Retail Merchandising system Database users to IOD

Hi All,
RMS v12.0.6; OS: AIX 5.3 64 bit
Could anyone please let me know the following:
1.What's the process to create,move Oracle Retail Merchandising system Database users to IOD?
2.In R12, is "appsweb.cfg" located in FORMS_WEB_CONFIG_FILE is used for forms server running when forms server runs in default mode - servlet mode?Is appsweb.cfg ever used in R12 for any functionality,changes to be made for any configuration etc., is the objective of the question..
Thanks for your time if someone could clarify on the above two queries..
Regards,

The FULL parameter indicates that a complete database export is required. The following is an example of the full database export and import syntax.
The user must have the privielge of EXP_FULL_DATABASE
expdp system/password@db10g full=Y directory=TEST_DIR dumpfile=DB10G.dmp logfile=expdpDB10G.log
impdp system/password@db10g full=Y directory=TEST_DIR dumpfile=DB10G.dmp logfile=impdpDB10G.logGO through below linkfor more details...
http://www.oracle-base.com/articles/10g/OracleDataPump10g.php
Regards
Umi
Edited by: Umi on Feb 4, 2011 2:27 AM

Gnome 3: Move Insync Notification to System Tray

In Gnome, the Insync indicator appears in the notifaction bar. It not only looks very out of place in the notification bar, it is difficult to use there. Is there a way for me to move it to the system tray?

If all you need is to make the frame not visible in the taskbar as well than why don't you activate the hide() method? cature the minimize event and activate the frame.hide(); method. And in the system tray make the frame visible by frame.show();

How to move files from one system to another in plsql

Hi all,
I want to move file from one system to another using plsql procedure .
Kindly let me know what package i have to use for doing this .
Thanks,
P Prakash
Edited by: prakash on Jul 27, 2011 2:20 AM
Edited by: prakash on Jul 27, 2011 2:59 AM

BluShadow wrote:
That's ok if you want to diet. ;)Ooh look, the strange punctuation is back. Can it be true that the forum software has caught up with the '80s?
I almost feel like connecting to the internet using a 9600 baud modem to celebrate.
http://upload.wikimedia.org/wikipedia/commons/5/5d/TeleGuide-terminal.jpg
Colon dash right bracket.
(Old habits die hard)

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 George.C

I have a Powerbook G4, from a friend but he has lost the disc,s in a house move, I have all Apps except Iphoto, and cannot transfer my photo's, what can I do. Running 10.5.8 Prachal

By all means get iLife but just for the record you don't HAVE to use Apple's photo application;
there are many more around, quite a lot of them free.
This http://download.cnet.com/mac/digital-photo-software/?tag=rb_content;main
is a good site to look through for candidates - some will be free some shareware and some paid for.
Alternatively Kodak provides free photo software - navigate through this site to what's right for you:
http://www.kodak.co.uk/ek/GB/en/Home_Main/Kodak_Store/Software.htm
I think its probably this one:
http://support.en.kodak.co.uk/app/answers/detail/a_id/16434/selected/true
Edit :Just remembered another site for you to explore:
http://www.macupdate.com/
Put "photo" in the search box.....

House Move Disaster - from a very angry customer

I am currently experiencing a disastrous home move scenario.
My original BT order was due to go live on 10-Aug-2010.
Suspiciously, the telephone number I was given was for a 01202 88****** which is the area I had just moved from. The new area should always begin with 01202 6*****.
When the order was activated - it was for my old address! I called on the 10th, 11th, 12th and each time I spoke to the foreign call centre I asked specifically to verify the address for the phone number. Each time they told me it was my new address until on the 13th August, for some reason they admitted it was for my old address.
The call centre agents were scripted and their responses were not truthful. Each day they told me 'the fault with the line' will be fixed within 24 hours. it was not, because the fault was that BT had activated a phone number at an incorrect address.
The Open Reach Engineer called me on the 13th and within about 30 seconds - he clarified that there was no line fault but that the telephone number was active at my old address.
Why couldn't the call centre staff verify the address of my telephone line - when I specifically questioned it each time I spoke to them?
After another call to BT on the 13th to make an official complaint - they told me that the complaint was logged and that I would receive a call from a manager within 24 hours. 7 days later I have not been contacted. (even afteranother call to BT, chasing this)
I was left with no choice but to effectively start again and place a new order for a BT line for my new address. This was due to go live yesterday, 18th August. I have been given a 01202 6***** telephone number and the order is now complete....however...it still is not working.
When I try to dial out, I have a dialling tone but before I have finished dialling the number I get a "The number you have dialled has not been recognised" message.Even when trying to route the call through BT with 1280 first. When calling my BT telephone number from my mobile it just rings and rings but the actual BT phone at my new address does not ring.
The last week and a half has shown me that the BT support structure (for me) has been inefficient, poor quality and incompetent.
An engineer is coming tomorrow to check the line when I hope the fault can at last be resolved.
I will be seeking compensation from BT for this.

The comments our your website are obviously a blatant lie!
"Move with less stress. Moving your BT services is quick and easy. Find out how to move with less stress."
It would also appear I am not the only dissatisfied customer.
http://community.bt.com/t5/Phones/House-Move-Disaster-from-a-very-angry-customer/td-p/39557
In light of BTs further incompetence, I have today cancelled my direct debit to BT. If this matter does not get resolved today, I will no longer be a BT customer and will not be liable for any charges for any "service" after the 20th of July 2010.
I have still not had my old phone number allocated back - in fact I am now on a completely different number to what was initially allocated. 01282 77****. Another **** up?
To make matters even worse, I have today received a bill on a different account number for "services" up to October. LC******. My last bill paid on account number GB******* stats I have paid until 17th October.
This also shows that my phone plan has been changed from Unlimited Anytime to Weekend - I assume this will incur call charges that I will not be liable for.
I can only assume that the initial person I spoke to on or around the 10th of July set me up as a new customer, not a customer moving house. I will let you do your own investigation why this happened and who the member of staff was, after all, "calls are recorded for staff training"!
If this matter is not resolved by 5pm today, 23rd August, you can cancel all contracts I hold with BT and I will also be seeking a refund on my payment on account GB*******. The bill received today on account LC***** will not be being paid.
I will of course pay for any calls made outside of the Unlimited Anytime plan - these I am liable for.
I require this matter to be passed to a member of staff at management level, and as said above, this must be resolved by 5pm today. 6 weeks is too long and I am no longer prepared to put up with this level of service. I will be switching suppliers at 5pm today, as 2 family members have already easily switched from BT to TT, without one little bit of fuss.
I can be contacted via email or my mobile. 07803 143***.
Regards,
Matthew Harrison

Move TPs in satellite system after smsy & rfc

Dear All,
We have a issue here. we did the confgn of tms & generated the rfc as well. we havent created a project yet in solman. this is charm implementation. After doing thse tms & rfc work, we tried to move the tps in satellite system from qlty to prd. we r not able to see the target client name in qlty & system is not allowing us to move the tps as well. Can anyone help us in this ?
regds,
Kallu

Hi,
1. Could you please check all the required systems are assigned to the tranport domain and the domain is consistent? You may check this by logging into the domain. there should not be any warning in the STMS.
2. Have you given permission to move TR in client settings, SCC4?
Rajeev

FF 5 bookmarks pulldown menu is broken -- cannot go from individual bookmark folders back to main bookmark list -- sticks on the folders and won't move to other bookmarks -- system is Intel Mac on OS 10.5.8.

When you go to the bookmarks pulldown menu at the top of the screen, the menu window that opens is much wider than previous browser versions. often stretching the full width of the browser window itself.
In addition, once the cursor opens a bookmarks folder in a contextual side menu, you cannot go back to the main pulldown menu. It sticks there. You have to move the cursor up though the TOP of the contextual menu to free it to close the menu window. Simply moving the cursor back to the original menu does nothing -- the contextual menu sticks open as the active one.
It will often take several attempts to land the cursor on the bookmarks folder you want to open before the cursor will hit it without opening other nearby folders, getting stuck in the process. I can't just move the cursor to what I'd like to open. (Cursor is functioning normally in all other apps and windows.)
All other menus are fine. This occurs only with the bookmarks menu.
Machine is an Imac dual core 2.25 running Leopard 10.5.8. Firefox is version 5.0.
This behavior is repeatable on both a fresh download of FF5 and on the upgraded 4.0 to 5. Does not matter if launched in full mode or safe mode with no plugins -- same menu bug.
All plugins are updated, including Download Helper, Flash, Shockwave, Silverlight and a few others. They all pass the plugin tests.
This menu bug happens every time the FF browser is opened. No exceptions.
Would sure love to have version 4 back until this bug is fixed, but I can no longer locate it on the Firefox website. As it currently sits, the browser is virtually unusable. :-(

Small correction to original post. Machine is an iMac 2.4ghz Intel Core 2 Duo. (I was at home when I made the first post.) But the bookmarks menu behavior still exists today and FF 5 is essentially unusable.
System details next to the post are not for machine with the bug in question.
Found a copy of FF4 to use until a solution is found. Turned off automatic updates to preserve this version.

House Move - BT's Inflexible Systems

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