House Move - Infinity not working

Hi, hopefully someone can help me.
We moved house on 12th June and using the BT home move asked to transfer our existing phone number and BT TV/ Infinity package with us. Prior to engineer coming to change numbers over we had a working broadband connection, after the engineers visit we now have the correct phone number but no broadband. I have been on the phone to BT several times each day since the move and although the people are very friendly and seem to want to help the problem hasn't been fixed. I wondered if there was something I could be checking or doing in the meantime to try and fix the issue.
TIA
Clare

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
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They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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