How apple support my iphone who ever my serial is replaced and how i know my iphone is refurbished ??
Hi everyone! I have iphone 4s, which was my friends bought it from canada appstore about 1 month before and has serial number DQ*******TDD and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
And if i try to enter IMEI here i see
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
How I know my iphone is refurbished?
Thank you.
answers that i folow up and find are :
- Did you purchase the device from Apple or an authorized reseller? If not, then you were scammed.
- It means you bought a gray market phone that was replaced, reported lost, or reported stolen, then re-sold illegally. It has no warranty and Apple will not service it with an out of warranty replacement.
- If your phone was replaced, it was most likely refurbished.
- You cannot tell the difference between a refurbished phone and a new one.
- check your serial number if its starts with 5K then its refurbished model
Not true. All it does is identify it as 'service stock'. It may be refurbised, or it may be new. There is no way for you, or even someone at an Apple Store, to tell the difference.
6 - You bought a phone that was stolen, lost, or taken in for repair and then re-sold illegally. get your money back if you can.
If there is ever a hardware problem that requires service, you will most likely not be able to get it serviced or replaced by Apple.
7- During the refurbishment process the devices are assigned a new serial number.
8- This means that your iPhone was replaced by Apple and you entered the serial number for your old iPhone which was replaced.
9- That means that particular phone has been replaced under warranty. Where did you get the phone from? If it was used, the previous owner may have had it replaced and not returned it to Apple as they were supposed to and sold it.
10- Interpreting what you postd, it would seem you had the device replaced at some earlier stage. Apple doesn't repair but instead replaces the whole unit with a refurbished unit which has its own serial number. Whatever the case, you will have to see Apple about the matter.
11- white box (new) or a brown box (refurb)
now my questions :
how i know my iphone is refurbished and how apple support my iphone who ever my serial is replaced ??
How can I know my device is refurbished or new one??Can I check my device is refurbished or new with serial number?
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