How can a complain about an app basically stealing money?

hello, i couldnt find any other way to complain apart from forums
My friend and I bought coins on a game. He bought rather a large amount and put it in alliance. someone else in alliance hacked the game and fed people fake coins and our alliance too. Haypi Kingdom then took the coins (which is fine) banned his account and left it at that. they also too my friend's 650 coins he bought and now refuse to refund or give them back as they were not hacked and were not used.
The developer refuses to contact us and the support refuses to contact us.
instead of resolving the issue they are ignoring us. He spent about $50 and they wont refund!
what can we do or how can i complain?
there is evidence to show the coins weren't hacked. They just wont give them back.
we didnt ask for the hacking nor want it. incredibly frustrsating!

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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