How can a de-activate elements 12 on an broken computer ?

Can somebody tell me how a can de-activate Elements on a broken computer.
It was working on two computers but now i can't install it on the new one.@

Only Adobe can help. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

Similar Messages

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    How can I install Photoshop Elements 11 on my new computer with Windows 8?

    if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    and activate with your serial number.
    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

  • How can I download Premiere Elements 11 on my new computer, since my previous computer broke down?

    This summer I bought and downloaded Premiere Elements 11 to my previous computer, which a few months later broke down.
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    In my Adobe account, I see the product listed with the serial number - but the specific download is "not applicable"...

    Klavs Hansen
    Did you download and purchase the original installation files from Adobe? Did your old computer have a Windows operating system? Does your new computer have a Windows operating system?
    I suggest that you contact Adobe via its Adobe Chat
    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
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  • How can I deactivate Photoshop Elements 12 on my current computer so that I can re-install it on a new computer ?

    Photoshop Elements 12 is currently installed on a a HP Pavilion dv6 laptop with Windows 7 64 bits and I wish to deactivate it in order to re-install it on a much bigger/powerful machine.
    I found no indication whatsoever on Adobe site for this question. The chain of questions on the site keeps taking me round and round until I reached this forum, which is where I started from !!!
    Can somebody tell me how this can be done ?
    Please DO NOT tell me to follow the path of questions until I get somewhere : this is juest what I have been doing for half an hour !!!
    dominiquea47010810

    Many thanks Brian !
    Quick reply, simple process (two clicks). Why is it so difficult to find the answer ? Too simple ?
    As a matter of fact it is a question of vocabulary : “sign out” and “deactivate” is NOT AT ALL  the same thing (I’ve been  for many years an editor of English versions of international standards and regulations, and happen to know what words mean ). All the more as I have just discovered in the “Uninstall” process that the word “deactivate” is used https://helpx.adobe.com/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elemen ts.html
    In French (my language), the Help menu reads “Deconnecter” which means something like “exit” or “sign out”. For me it meant either “leave the programm” or “disconnect from the help service”. Anyhow, it’s not an option you would use not knowing what the result would be : there is no suspension point on that line.
    And the Help answer on Adobe’s site (in French) reads :
    “Si vous souhaitez installer le logiciel sur un troisième ordinateur, désactivez-le sur l’ordinateur sur lequel vous n’allez plus l’utiliser. Ensuite, activez le logiciel sur le nouvel ordinateur.”
    It does not use the word in the menu (déconnecter = disconnect).
    Approximations like this could be a matter of life and death . In a french movie dramatizing the war in Algeria “L’honneur d’un Capitaine”, soldiers uphill in the mountains radio their captain – in the valley - to let him know they have captured the man they were looking for. He just says “Descendez-le”, which means “bring him down” or “Shoot him”. He meant of course “Bring him down”. The man was shot to death.
    It looks like no one on the forum know the real answer. Do you think you could help correct this ? A simple phrase like : “check (or look up) uninstall process” would do.
    Regards
    Dominique

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    --1. Error ----------- xml ------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    *<TaxInvoice xmlns="urn:kr:or:kec:standard:Tax:ReusableAggregateBusinessInformation:1:0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="urn:kr:or:kec:standard:Tax:ReusableAggregateBusinessInformation:1:0 http://www.kec.or.kr/standard/Tax/TaxInvoiceSchemaModule_1.0.xsd">*
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    <IssueDateTime>20110810133213</IssueDateTime>
    <ReferencedDocument>
    <ID>318701-0002</ID>
    </ReferencedDocument>
    </ExchangedDocument>
    <TaxInvoiceDocument>
    <IssueID>201106294100</IssueID>
    <TypeCode>0101</TypeCode>
    <IssueDateTime>20110810</IssueDateTime>
    <PurposeCode>02</PurposeCode>
    </TaxInvoiceDocument>
    <TaxInvoiceTradeLineItem>
    <SequenceNumeric>1</SequenceNumeric>
    <InvoiceAmount>200000000</InvoiceAmount>
    <TotalTax>
    <CalculatedAmount>20000000</CalculatedAmount>
    </TotalTax>
    </TaxInvoiceTradeLineItem>
    </TaxInvoice>
    --2. sucess ----------- xml ---------remove namespace---------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <TaxInvoice>
    <ExchangedDocument>
    <IssueDateTime>20110810133213</IssueDateTime>
    <ReferencedDocument>
    <ID>318701-0002</ID>
    </ReferencedDocument>
    </ExchangedDocument>
    <TaxInvoiceDocument>
    <IssueID>201106294100</IssueID>
    <TypeCode>0101</TypeCode>
    <IssueDateTime>20110810</IssueDateTime>
    <PurposeCode>02</PurposeCode>
    </TaxInvoiceDocument>
    <TaxInvoiceTradeLineItem>
    <SequenceNumeric>1</SequenceNumeric>
    <InvoiceAmount>200000000</InvoiceAmount>
    <TotalTax>
    <CalculatedAmount>20000000</CalculatedAmount>
    </TotalTax>
    </TaxInvoiceTradeLineItem>
    </TaxInvoice>
    ---------- program ------------
    procedure insert_table
    l_clob clob,
    wellformed out boolean,
    error out varchar2
    is
    l_parser dbms_xmlparser.Parser;
    xmldoc xmldom.domdocument;
    l_doc dbms_xmldom.DOMDocument;
    l_nl dbms_xmldom.DOMNodeList;
    l_n dbms_xmldom.DOMNode;
    l_root DBMS_XMLDOM.domelement;
    l_node DBMS_XMLDOM.domnode;
    l_node2 DBMS_XMLDOM.domnode;
    l_text DBMS_XMLDOM.DOMTEXT;
    buf VARCHAR2(30000);
    xmlparseerror exception;
    TYPE tab_type is Table of xml_upload%ROWTYPE;
    t_tab tab_type := tab_type();
    pragma exception_init(xmlparseerror, -20100);
    l_node_name varchar2(300);
    begin
    l_parser := dbms_xmlparser.newParser;
    l_doc := DBMS_XMLDOM.newdomdocument;
    dbms_xmlparser.parseClob(l_parser, l_clob);
    l_doc := dbms_xmlparser.getDocument(l_parser);
    l_n := dbms_xmldom.makeNode(l_doc);
    l_nl := dbms_xslprocessor.selectNodes(l_n, '/TaxInvoice/TaxInvoiceDocument');
    FOR cur_tax In 0..dbms_xmldom.getLength(l_nl) - 1 LOOP
    l_n := dbms_xmldom.item(l_nl, cur_tax);
    t_tab.extend;
    t_tab(t_tab.last).ed_id := '5000000';
    dbms_xslprocessor.valueOf(l_n, 'IssueID/text()', t_tab(t_tab.last).tid_issue_id);
    dbms_xslprocessor.valueOf(l_n, 'TypeCode/text()', t_tab(t_tab.last).tid_type_code);
    END LOOP;
    FORALL i IN t_tab.first .. t_tab.last
    INSERT INTO xml_upload VALUES t_tab(i);
    COMMIT;
    dbms_xmldom.freeDocument(l_doc);
    wellformed := true;
    exception
    when xmlparseerror then
    --xmlparser.freeparser(l_parser);
    wellformed := false;
    error := sqlerrm;
    end insert_table;

    l_nl := dbms_xslprocessor.selectNodes(l_n, '/TaxInvoice/TaxInvoiceDocument');try to change as follow
    l_nl := dbms_xslprocessor.selectnodes(l_n,'/TaxInvoice/TaxInvoiceDocument','xmlns="urn:kr:or:kec:standard:Tax:ReusableAggregateBusinessInformation:1:0"');Edited by: AlexAnd on Aug 17, 2011 12:36 AM

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