How can BT not know what plans I'm on

On my BT online it shows the incorrect information for my phone plus call package I have evenings and weekends it shows just weekends, and on my TV package it says ""We can't find your TV plan details"
I am charge correctley ie extra £2 pm for evening calls and I'm on the entertainment extra TV package
I want to add the bolt on HD package when I try to order it adds the enterainment extra package trying to charge me what I'm already paying plus the £3 HD package
Tried ringing to order and they were unable to help
Very poor service how can I give BT more money each month when I can't order the bolt ons :-((

My plan shows evening and weekends, even though I pay the £7 for all inclusive.
It gets worse though, my bill shows I pay the £7, right before it shows me how much I owe for calls made weekdays daytime. This month they are trying to charge me £15, last month it was £30.
Every month I ring up and complain, every month they agree that I am right, and refund the difference. They always assure me that it won't happen again, but it always does.

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